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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

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Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
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270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user malud
Philippines
1 review
0 helpful votes
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March 11th, 2021

Upwork is a reliable venue for aspiring/ new freelancers like me. It is a trustworthy site and user friendly too. Its customer service is easy to reach and willing to answer your questions in a timely manner. Thank you Upwork!

Date of experience: March 10, 2021

Thumbnail of user mostafas16
Egypt
1 review
0 helpful votes
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April 23rd, 2021

I have been working as a freelancer for more than 6 years, working on a lot of websites through the years, and finally found the best website with a super helpful support team and real trustworthy projects.

Service
Value
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Quality

Date of experience: April 22, 2021

Thumbnail of user swanf4
Bangladesh
1 review
1 helpful vote
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July 24th, 2020

Transparent job board. I can search for my preferable job by the filter. I can set Job Type, Experience Level, Client History, Client Info, Number of Proposals, Budget, Hours Per Week, Project Length, Client Location, etc. I can get a lot of help from community & forums. Customer support very helpful too. I do not need to use another messenger.

Date of experience: July 24, 2020

Thumbnail of user balajim7
India
1 review
0 helpful votes
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December 15th, 2020

Upwork is an amazing and a great freelancing website. I am very happy to work on upwork. Thank you very much for providing the platform where we can find a great clients and freelancing jobs. Thanks :)

Date of experience: December 15, 2020

Thumbnail of user ahmada25
Germany
3 reviews
26 helpful votes
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May 9th, 2016

I worked as client for upwork since it was called oDesk, I have had many open contracts for designers, programmers and developers. I tried to work as a freelancer and I managed to win many contracts, but suddenly my account was suspended and all my contracts were suspended too, as result I couldn't force the freelancers that I hired to continue working and I lost a year of working. I called the support team, an old rude American woman who has no authority to do any thing but telling you to hold and ask you then to talk to the support using ticket system.
By the way, upwork claims that your earning is protected if you choose to be paid hourly, false, they will suspend your account instead.

Date of experience: May 9, 2016

Thumbnail of user abduls83
Pakistan
1 review
0 helpful votes
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April 19th, 2021

Upwork is one of the oldest and most popular freelance marketplaces that connects millions of employers and independent contractors from all over the world.

Upwork is the perfect example of what the modern market of freelance marketplaces calls a generic bidding marketplace. And although this model proves to be popular for some, throughout the years both freelancers who get jobs from Upwork and clients who want to hire remote or part-time employees have discovered that it also has some flows. In this article, we aim to point out both pros & cons of Upwork, show you the real Upwork reviews gathered from all over the web, and give you all the information necessary to answer this question for yourself.

Service
Value
Shipping
Returns
Quality

Date of experience: April 18, 2021

Thumbnail of user katiem113
Arizona
1 review
6 helpful votes
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June 8th, 2017

I never got a working copy of the software I hired a freelancer to develop for me. Upwork tied up my money in escrow and would not release it. Said I had to go through arbitration, and pay for it, which would have cost more than the amount I had tied up in their escrow account. I've always had mostly bad luck with sites like this (elance, too).

Date of experience: June 8, 2017

Thumbnail of user rafiqa2
Pakistan
1 review
0 helpful votes
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June 25th, 2020

Up work platform help and provide us an opportunity to work online and so be your own boss. As a freelancer I joined Up work freelancing site in March 2019. I used my specialized skills during working on the projects of my valuable clients and so my JSS are currently 80%.

Date of experience: June 25, 2020

Thumbnail of user davidm1510
Australia
1 review
6 helpful votes
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July 19th, 2018

Avoid Upwork at all costs when you require a software project. My experience is that Upwork will protect scammers and allow them to keep on working after taking your money. Software projects require time to iron out all the bugs and the Upwork platform will not allow you to modify reviews when freelancers do not complete their work but keep your money.

Date of experience: July 19, 2018

Thumbnail of user ambota
Philippines
1 review
9 helpful votes
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November 21st, 2017

They charge too much and they have crappy services. Their website is always down and they are over charging freelancers for their crappy services. One example is today. I have been a freelancer for about 3 years now and upwork took out my payment method and I had to re enter it. So now I can't pay my bills because I have to wait 3 days for my payment method to be confirmed AGAIN and also their support is of no help. Upwork is ripping off freelancers. All they care about is taking money from freelancers hard work.

Date of experience: November 21, 2017

Thumbnail of user lucym437
Texas
1 review
1 helpful vote
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May 6th, 2023

Upwork is just like any other big business, making money for themselves. Freelancers are obviously there because they need work, yet you have to pay to try to get work. That makes a lot of sense! And I say try because you have to bid on a job you're interested in. The more you pay, the better place in line they put you in to try to get you noticed. On top of that, you have to pay even more money once you get a job. They take a percentage of anything you make. I say anything because you're lucky if you even get a job. Most people that post jobs are either scammers or want to pay you absolutely nothing. If you need help with anything, you can never talk to a live person. And if you're lucky enough to get a response from Upwork via email, their response has nothing to do with your question. So it's absolutely pointless! It's just not worth it. These guys tried to create something new, but it's just a money grab. Stick to temp services.

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Value
Returns
Quality

Date of experience: May 6, 2023

Thumbnail of user alisonm34
New York
1 review
9 helpful votes
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November 27th, 2015

I tried to open a freelancer account. After I uploaded my picture to my profile, I received an email saying it violated their policy. Why? Because they didn't think it "belonged" to me. When I questioned further, and said in fact it was a photo of me, then uploaded another, different photo, I was sent a generic email and told to verify my identity by scanning and sending them several government-issued and other bank documents. Um, no. Stay away from this organization.

Date of experience: November 27, 2015

Thumbnail of user drazenkom
BA
1 review
1 helpful vote
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August 18th, 2021

Upwork is a platform where you can earn extra money or find permanent job position. Basically, you don't gave to worry about Upwork reliability, keep searching and you will earn good money if you are good at your field of services that you can provide.

Tip for consumers:
Earn extra money by searching appropriate jobs for you on this platform.

Products used:
Freelancing services providing jobs to me.

Service
Value
Returns
Quality

Date of experience: August 18, 2021

Thumbnail of user jakaz3
Slovenia
1 review
10 helpful votes
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June 8th, 2017

Se let my empty my bowels of the disgust i have for UPWORK.

I paid for the account, found clients worked for them. Got paid once and after that received an email from them that i need to have a call with one of their reps.

They told me to state my name and address, which i did.

They asked me what AJAX stands for which i didn't know the definition off (I never stated i do AJAX on my profile). After that question the representative hung up. 3 minutes later i receive an email stating "Your account is suspended". I write to them to explain what i did wrong and get some bogus reply that my personal data is incorrect.

If someone from UPWORK is reading this atleast be consistent and cite the same reason of suspension. Not first time your personal data is incorrect and in the second write you are in breach of policies.

To sum it up... stay away from UPWORK!

Date of experience: June 8, 2017

Thumbnail of user lesb76
South Africa
1 review
0 helpful votes
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September 3rd, 2020

I've been with Upwork since Jan 2005 and have landed some very lucrative projects on the platform. If you're a competent freelancer, produce good work on time, and have an eye for customer service you'll likely do very well there.

There are two areas I think the platform could improve, however:

1) Weed out lowball clients who want to pay digital slave wages for work - it detracts from the experience in my opinion.
2) Reconsider their charges which are excessive. 20% on the first $500 you earn with a client is well above industry average, and only once you earn in excess of $10,000 with a client do they drop to a more realistic 5%.

There are also additional charges for "connects" which you need to apply for contracts.

Overall, I have earned a substantial portion of my income on the platform and rate it as a solid option for serious freelancers.

Les Blythe
Technology & Security Writer, Content Strategist, Marketer (ex IBM)
LesBlythe.com

Date of experience: September 2, 2020

Thumbnail of user gerardog6
Philippines
2 reviews
6 helpful votes
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January 26th, 2017

I've been using upwork for years now. But man, 20% ripoff is insane! Just imagine how much you would earn on a $100 project? $80? That's crazy $20 man. People are now leaving and moving to other freelancer site. They shouldn't have done this in the first place.

http://video-to-mp3.org

Date of experience: January 26, 2017

Thumbnail of user vanessaa158
Philippines
1 review
0 helpful votes
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November 3rd, 2020

I have been using Upwork since 2016 and I am very happy to meet clients that I was able to keep until today. You can always guarantee that your payment is safe. There are so many opportunities. I happy to be able to complete more than 15 projects and was able to keep a long-term client.

Date of experience: November 3, 2020

Thumbnail of user daphned12
Bangladesh
2 reviews
12 helpful votes
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April 15th, 2019

Up work suspended my account without any notification or valid reason? Even they Suspended with money? Thousands of dollars gone? Wtf! It 's totally a scam Company.
Please avoid using these stupids. Their customer support is awful. They are cheating everyday. Destroying top rated freelancers life and dream.

Date of experience: April 15, 2019

Thumbnail of user hamedm6
Texas
5 reviews
9 helpful votes
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March 30th, 2020

We started using oDesk and they got sold to upwork and oh man, the experience has been extremely bad. We have tried to stay away as much as possible and have moved to using BPO and other services so we do not have to use them.

They took a chunk out of freelancers salaries/pay and then charged us a 3% fee or monthly fee to be on the platform. It is time to say quits to upwork and move on.

Date of experience: March 30, 2020

Thumbnail of user amira84
Pakistan
1 review
0 helpful votes
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May 18th, 2020

I am glad to writing about one of my great inspiring platform who allow me to ultize my skills from sitting at home without travel to abroad or leaving your love one in native country. Up work allow us to do some thing out of the box. Especially during these days it helps me allot when i loose hope and there is no way of earning so here finally i started worked on up-work or within 5 days i have started getting paid.

I must appreciate to this platform to providing opputubity all around the globe which could help a lot unemployed

Best Regard
Amir Ali

Date of experience: May 18, 2020

Thumbnail of user lindsaya5
Canada
2 reviews
12 helpful votes
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August 3rd, 2014

It's an unprofessional site with little good work to go around. If you're a writer/graphic designer, there are far too many unserious, cheap clients who want the world but are only willing to pay $20.

The system is set up to help clients, not freelancers. If you want to bid on a project (which most of the time costs you money by way of their "Connects" system) in more than one category (such as design AND marketing) then you have to pay monthly for a membership plan. It's just a blatant money grab from hopefully young professionals. But once you join, you realize the jobs are of such poor quality, there's no point even bidding.

Elance also seems to do nothing to deter spec work since SO many of the writing jobs I've seen plainly ask for spec work right in the job posting. Best to avoid.

Date of experience: August 3, 2014

Thumbnail of user zoeyr4
Florida
1 review
16 helpful votes
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September 10th, 2015

Just got my perfect 5 star account banned because I had jobs opened from people who never paid to see if they would comeback to pay me. So basically if Elance sees you're being scammed by non paying clients they will close your account, get this the reason will be

"Unfortunately, your client satisfaction remains low and that, we believe, has a significant negative impact on our community and users and indicates a violation of the Terms of Service."

Even though my account (as I type this) is a perfect 5.0 stars with over 50 jobs completed.

Date of experience: September 10, 2015

Thumbnail of user colleenq1
Florida
1 review
5 helpful votes
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October 23rd, 2017

I have used Upwork for years and was very happy until about 1 year ago. An example, after having a job posted 1 week, I upgraded the posting for $29.00. This would get me "great talent", personal up work counselor to help in the search. Not only did I see the exact same candidates that I had on the free, the counselor was a joke... "Do you want me to resubmit your posting"? "Ummm, no I think I can do that myself". After 2 days and no hires I asked for a refund, asking them to compare my paid vs free (the same), they declined. Talent has gone way down as well because they charge freelancers so much!

Date of experience: October 23, 2017

Thumbnail of user anniep95
GB
2 reviews
3 helpful votes
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November 12th, 2020

They protect scamming freelancers I would never use again after my experience. A 'Top rated' freelancer charged me for $1100 for SEO work which he didn't carry out and after raising a dispute Upwork sided with him because he'd been logging hours in his work diary. They didn't even bother to check for proof that he hadn't carried out the work (which I had lots) or checking our work conservation history which they could have easily seen he was seriously shady including deleting many parts of our conversation to cover his tracks. Apparently, some freelancers have found a way to fake good feedback and jobs and nothing has been done about it. If they don't act now they will quickly lose the reputation they have built up so far.

Date of experience: November 12, 2020

Thumbnail of user muhammads195
Pakistan
1 review
0 helpful votes
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December 10th, 2020

Hye,
Thanks for reading my review.
Let's jump to one year ago. I did not have any income sources to support my expenditures. Then, I started my freelance carrier on Upwork. This platform really helped a lot. Now, I am earning handsome money by providing my professional skills.
I am really thankful to the Upwork team.

Date of experience: December 10, 2020

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