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Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
I used upwork for a big e-commerce project I wanted to kick off. Once the project started and things started going wrong upwork was zero help in trying to resolve the issues with the freelance agency. They made all the right noises in their email but actually didn't do anything apart from play postbox. They sure didn't forget to collect their fees from every payment made but wanted nothing to do with managing the dispute. I have decided to make a claim direct with my credit card provider and intend to inform social media of their complete lack of dispute resolution. I will never use there services again
Date of experience: February 16, 2021
Honestly, Upwork is a best marketplace for freelancers like me in fields like writing, graphic design and web development. The site helps me find projects, communicate with clients and get paid for the services I've made. I feel secured while working inside the platform.
Tip for consumers:
Always read the upwork's terms and conditions to avoid suspension.
Products used:
Hourly and project based contracts.
Date of experience: March 23, 2021
Upwork is a fantastic platform where dozens of potential clients are coming to you every day looking for the exact service you offer. But that doesn't mean that you'll be getting jobs left and right immediately. I had to submit over 60 proposals before I got my first job. But the good news is once you succeed in one it gets easier and easier. My next job took 13 proposals and I also got invited to a job shortly after that.
It's a great platform but be prepared to submit a lot of proposals before you get your first job.
Date of experience: March 15, 2021
The only thing that makes Upwork stand out among the other platforms is, they maintain a professional environment. Upwork just doesn't approve people who can write their name and create a profile. They only approve the freelancers who are really skilled. So, this marketplace is cleaner than the others which helps me to provide proper services to my clients.
Tip for consumers:
Verified profile is helpful for both the clients and freelancers.
Products used:
Freelance service.
Date of experience: April 30, 2021
It is an amazing experience having freelance contracts with world wide clients via Upwork. This platform helps me to find highly valuable clients for my software projects, products and even for consultation services. I'm so happy to continue freelancing with Upwork and recommend for other professionals too.
Date of experience: May 23, 2021
If you can find your First job on Upwork, then it's over, you can complete more than 6-7 projects and earn 400$-500$ easily. You just need to get started on Upwork. I would strongly recommend Upwork as one of the best websites for freelancing and online business.
Date of experience: March 31, 2021
I had a profile with 150 projects completed positively and 500 hours during five years of hard work, but hard!
They closed my account because I had a double profile years ago, without personal information, because I forgot my password, without wanting to write the email one morning with my eyes closed, and, in a few hours later the profile closed one by all, without availability to enter the web and register again!
The person who understood me, knew only one thing, you do not have more accounts here, as if I were a delinquent with two balls!
Date of experience: March 4, 2018
I am on upwork for the last 8+ years as freelancer. Doing a job is good to get regular earnings but could not help you to become rich or get full reward of your hard-work. Upwork is good for skilled and experienced professionals around the world especially from under developed countries to sell their services on good rate remotely and get full reward of their work. If you know what you are doing then you should join upwork and earn some extra money.
Date of experience: August 27, 2020
Hello everyone, my name is Eugenia, I recently registered for upwork and already this month I earned my first 200 dollars, I had a controversial issue on one of the contracts, but the support service very quickly resolved the dispute in my favor, I am pleased to work on the upwork because that I have my rights reserved. Today it is the best labor exchange. Recommend!
Date of experience: November 3, 2021
Writing on Upwork for me has been everything I'd wished it would be. It's a very serious platform that takes work very seriously. How you work, relate to clients could make or break your career on the platform. However, it also protects you as a freelancer and equips you with the necessary knowledge to thrive.
For me, it has been intriguing. Working for people, writing for companies, websites, and knowing that because of my article a good number of people will make informed decisions about their lives. This makes me feel special.
Date of experience: April 1, 2021
Upwork is a site full of professionals and employers
I have registered there and when I scroll through to see available jobs, it baffles me.
I will advice on professionals from video editing, autocad artists, writers and any artisans to check them out
Date of experience: October 26, 2022
I have been working as a freelancer in Upwork for about 2 years and I believe it is the greatest platform of all freelancer market places. Recently, they updated policy and it's innovative and very helpful. If you believe that you have skills in programming and are going to start your individual business as a freelancer then don't hesitate to choose Upwork as a first option. As we know, there are many market places for freelancers and almost are rusty but it is not. Totally recommend.
Tip for consumers:
If you have good skills in programming, please use this site to grow your income and individual business.
Products used:
I am working as a freelancer specialized in full-stack development.
Date of experience: June 25, 2020
I am an experienced Graphic and Video editor since 2016. It's hard to restart again and make a personal appearance online about my job. But Fortunately, I found Upwork. It's Good for Freelancers Because it's so secure (No scammers so Far). Upwork have a 20% less from your total income but it I find it so quick and easy to find a client. (Just work hard enough on your profile though.)
Date of experience: February 7, 2021
If you're a freelancer, Upwork will connect you with clients that are of high value and professional. There are a few clients who just don't know what they want, and it's our responsibility to break down the descriptions to them, but there are a few of them who end up assigning the job without expert advice which eventually leads to misunderstanding and bad reviews. Upwork is awesome, especially when dealing with clients that know their requirements beforehand.
Date of experience: October 9, 2022
Good web, I can earn money with upwork. We can do on this site full time.
Upwork got me paid photo editing jobs the same week I signed up and it's the kind of freelance work I find very interesting to do.
Date of experience: August 25, 2020
I lost my teaching job in 2020 and I was unemployed until December. I discovered Upwork this year and joined in February 2021 and to date I have made $300. It has really changed my life. I am glad for the developers of Upwork. It is a life-changing experience indeed. Upwork has offers clients a platform to get quality work created by experienced freelancers.
Date of experience: March 31, 2021
I've worked as a freelancer for over a year with Upwork. The site provides advertising to get both clients and freelancers into the system. They provide training to the Freelancers on how to improve their business. Much of the training is free. Occasionally, they will have a trainer that is also pitching their own course that costs some money, but even those have been reasonable. Upwork is a job. When you start you need to research what works best in the community. But that research pays off. The fact that I now have clients direct inviting me to interviews shows that it pays off. Yes, there is a 20% fee for the first $500 billed, and 10% until $10,000 billed... but if you look at the value of the advertising that brought you the clients/freelancers... it is worth every penny!
Tip for consumers:
Do your research, especially after you sign up. Look up past webinars and watch, especially those on the Upwork Algorithm, How to get more clients, and how to rank higher.
Products used:
I am a freelancer. I do not own an agency, just myself.
Date of experience: June 29, 2020
Upwork was good in the first week, but I would be honest, there were so many unanswered proposals, but I managed to get two jobs that paid over $300. But the downside to Upwork especially for newcomers is the issue of connects. You need them to apply for jobs and unless you are a paying customer, you will be getting only a few, and you would be really lucky to land jobs with the initial batch. I am yet to buy connects though and have missed out on some opportunities I was confident I could have gotten. Upwork has to change policy to allow new users better benefits so they can apply and make money first, before being asked to buy connects. They are going to make money if the freelancer makes any, and they still charge for withdrawal
Date of experience: January 6, 2021
Upwork is an employment platform 100% secure. My way of working now is by upwork. Really my life has changed since I can work with people around the world through this platform, and also gives you security and stability. I recommend it 100% to everyone
Date of experience: November 10, 2020
I've been using Upwork for more than two years, and I got my journey started by revamping the business logic of a company based in the U.S. This platform has been a wonderful catalyst for my career capital.
Date of experience: January 23, 2022
I am using Upwork for 2 years, instead of other freelance websites, Upwork provides the best services, extra customer support, and best job matches.
If you are looking for high-end and top freelancers then you should visit upwork.com.
Date of experience: December 16, 2020
It has been an unparalleled experience, the security that offers me as a freelance worker, is what makes it different, a support always ready to solve and solve each of the problems that may arise within your page.
Upwork is a great platform for jobs that benefits both parties, and the guarantee that for your work you will really get paid.
Date of experience: January 25, 2021
Upwork is a fantastic platform for bringing the greatest talent and clients together globally. I've worked with several clients all across the world, and they were all extremely happy with the results. Clients pay for the work performed and the freelancer receives payment for the work performed thanks to Upwork's secure payment system. Finding the perfect match for projects is made easier by public comments and a freelancer and client rating system. It's an excellent place for freelancers to display their diverse skills through customized profiles. Thank you very much, Upwork!
Date of experience: September 4, 2022
It was a great experience. If anyone wants to get a higher paid job by working with good clients professionally, this place is best from my suggestion. The interface and system is much improved now. The person who are real skilled, start here. Thank you.
Date of experience: July 25, 2020
They take huge commissions from worker and do not listen worker's dispute policy. They have suspended millions of accounts without any notice. I know there are no freelance sites who care workers. Specially for Asian workers. Jesus didn't die with their guilty.
Date of experience: October 1, 2017
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