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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user abdm
Iraq
1 review
0 helpful votes
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September 27th, 2020

As a freelancer I have been working as a graphic designer till 2012 on upwork, I am realy heppy, very excited. It's a great opportunity for me to end my career,
I am deeply thankful and blessed for Upwork who support me, uplift me and bring joy to my life. Thanks Upwork!

Date of experience: September 26, 2020

Thumbnail of user shakeelm1
Texas
1 review
7 helpful votes
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April 4th, 2016

By any scale a WORST COMPANY.

This Company's motto is to how to steal your money. As a Client, you will come across Freelancers who will falsely promised you to set a Milestone to have the Project delivered.

Then these Freelancers will take your money and will run away.

They make false promise and UpWork is completely involved in this Practice.

Don't do any business with UpWork

Date of experience: April 4, 2016

Thumbnail of user sergheyh
MD
1 review
7 helpful votes
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September 15th, 2017

I talked with upwork to recover my account cos my account was suddenly deactivated.
I even submitted my personal informations like idcard and bank statements, but they are all scammers!
They just got them and closed my account.
I hate upwork!
They are all scammers and report this site to online community!

Date of experience: September 15, 2017

Thumbnail of user rubyb25
India
2 reviews
9 helpful votes
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May 28th, 2016

Hello
My name is Rupinder Singh from India and I am freelancer in website Designing and development. I am use upwork for find work. When i get work from upwork and i am done work of my client he send me $500 and upwork cut $50 of fess and left $450 in my upwork account but they set my account in limited and close the facility of withdraw and ask some very verification and submit legal document. I am submit my one is voter card and second is Bank copy with latest transaction copy. But the can't satisfied and ask resubmit new document then i am send Adhar card and Bank statement but they can't be satisfied. Upwork team my both legal document not accept without any reason.

Its totally fraud nothing more my suggestion never use upwork web site for work

Tip for consumers:
Its totally fraud nothing more my suggestion never use upwork web site for work

Service
Value
Shipping
Returns
Quality

Date of experience: May 28, 2016

Thumbnail of user ameliar31
19 reviews
37 helpful votes
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September 13th, 2018

My working experience at UpWork started in February. I was working as an SMM-specialist and was involved in 3 projects. Frankly speaking, I didn't like any of my employees because when I started working there was one description of the project I had to accomplish and once I was selected there were some sufficient changes in it.

Date of experience: September 13, 2018

Thumbnail of user matiass7
Czechia
1 review
0 helpful votes
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May 6th, 2021

It has been a very long journey here on the platform. I started as a hobbie but it growth so much. Making a good work and stablishing a good relationship with long term clients really makes the difference. I'm really gatefull, I was able to finish my house and buy a car thanks to this.

Date of experience: May 6, 2021

Thumbnail of user ruic9
Czechia
1 review
4 helpful votes
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December 16th, 2017

People on this platform did not evolve with the rest of us normal people.
That is all i have to say because i don't want to start a debate on what one person has said then what the other one has said...

It is just a useless website with fake job offer posted automatically and if you actually get a job you will get payed almost nothing after taxes, fees and withdrawal fees that NOT EVEN PAYPAL charges anymore!

Date of experience: December 16, 2017

Thumbnail of user emeritab2
Hong Kong
1 review
0 helpful votes
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February 15th, 2021

Upwork provides everything that a jobseeker needs -- tips on how to get hired, payment, and protection. The connects system helped me to be frugal and strategize to get hired without wasting my connects. The JSS and badges are also my motivation to work and learn more.

Tip for consumers:
Study, strategize, work harder.

Products used:
Freelancing

Service
Value
Quality

Date of experience: February 13, 2021

Thumbnail of user miana7
Pakistan
1 review
0 helpful votes
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March 17th, 2021

Upwork is an excellent platform to connect with businesses and work for them. I really enjoy the working on this platform and it's highly recommend site for every type of person

Tip for consumers:
Anyone who wants the online services.

Products used:
Digital Services

Service
Value
Quality

Date of experience: March 17, 2021

Thumbnail of user lisaf184
New York
1 review
5 helpful votes
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December 16th, 2017

I have found the CS to be okay and looks to be interesting projects but i the JSS is a mystery wrapped in an enigma and the 20% fee is absurd. With regard to the JSS, I ask clients to please understand that the very best freelancers sometimes have relatively low scores due to a wacky algorithm. Dear Clients: When choosing a freelancer, please look past the JSS and perform substantive interviews, ask the freelancer about the low score, but above, all please don't decide against someone based on a questionable scoring system. As for the fee, I'm no longer willing to hand over hundreds of dollars to the site just because it provides a forum to find projects--and with a good number of the projects never awarded, posted by unverified users or outright scams this benefit is of somewhat dubious value.

Date of experience: December 16, 2017

Thumbnail of user didierp4
France
1 review
0 helpful votes
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December 8th, 2020

I'm just starting as a freelancer on Upwork. For me it's starting well as I have already found some work in my niche. We will see in the future what's happening!

Date of experience: December 7, 2020

Thumbnail of user ajeetd
India
1 review
9 helpful votes
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February 16th, 2017

Upwork wasted my 2-3 months and hundreds of attempts in creating profile. But they NEVER APPROVES ANY NEW PROFILES AT ALL.

The same profile is doing GREAT on all websites like toogit.com, freelancer.com, guru.com, fiverr.com.

I thing upwork is planning to shut down?

Date of experience: February 16, 2017

Thumbnail of user malificentb
Texas
4 reviews
8 helpful votes
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June 15th, 2016

I have been with this company for a year and have yet to have been given a job. I have a bachelors in business, I type 70wpm, I am a writer, editor, proofreader, and I am very knowledgeable with technology (one of the best). I added my experience just in case some one has something smart to say about my education.

Date of experience: June 15, 2016

Thumbnail of user chiaras17
Italy
1 review
0 helpful votes
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December 10th, 2020

I'm an italian young woman, and despise my bachelor's degree and my skills I haven't found a job in my country, expecially during the pandemia. With Upwork, I can work with many clients from all over the world that I would have never met, and I can earn as a freelancer.

Date of experience: December 9, 2020

Thumbnail of user kaushikf
Bangladesh
1 review
0 helpful votes
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January 25th, 2022
Verified purchase

Working at upwork for last 10 years as a Lead generator. Day by day upwork grew up also I grew up with.
As a full-time remote Lead Generator, I don't need to go to any other marketplace for looking for a job. A lot of clients post their job from whole over the world and we the freelancer providing the best support to them. Without upwork, it wasn't possible and won't be possible. Upwork is transparent for both parties client and freelancer. I'm glad to be a part of upwork.

Regards
Kaushik Farhan

Service
Value
Shipping
Returns
Quality

Date of experience: January 24, 2022

Thumbnail of user christiann116
GB
1 review
0 helpful votes
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March 15th, 2021

As a freelancer, I have had relationships with several directories, but I will give a thumps-up to Upwork.
They are the best directory for freelancers.

Service

Date of experience: March 15, 2021

Thumbnail of user draganac
Serbia
1 review
0 helpful votes
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May 30th, 2020

You have to be bold and persistent to prove yourself and make a success on Upwork! There are numerous job oportunities, and you have to be self-confident enogh to choose to apply to those that best suits your skills. It's fun and profitable.

Date of experience: May 30, 2020

Thumbnail of user endrione
Albania
1 review
0 helpful votes
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December 29th, 2020

Honestly this is the best website.
I can talk with customers and share thoughts with.
Earning money is never been easy but this website gives you so much oppurtunities and also you can share you experience with others.
Highly recommanded

Service
Value
Shipping
Returns
Quality

Date of experience: December 28, 2020

Thumbnail of user andrewh165
Australia
1 review
8 helpful votes
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April 4th, 2017

I hired a freelancer on upwork to make an app for me.The freelancer logged manual hours and upwork released the funds to him with out asking me if i received anything in return which i had not.So in turn i lost $600.00 and they are putting the blame on me
WHAT A SCAM SITE IT IS

Date of experience: April 4, 2017

Thumbnail of user vineethn
Italy
1 review
10 helpful votes
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May 20th, 2017

A client owes me 100$ for an underpaid work. Upwork bans me after I submit the work and tells me that if the client pays me, they collect 20% as fee. If the client doesnt pay me I can basically screw myself and cry about it. Winners are keepers, loosers are weepers. Not the exact words, but I cant explain the situation any better. Moreover, customer service gets judgmental on their silly rules rather than my earnings from hard work. My client ignores me, and Upwork doesnt give a $#*!. I am trying to haunt them on social media to remidn them of their responsability to do more for ensuring me one last payment pending. Dont wish to work for them anymore, but ensure my payment.

Date of experience: May 20, 2017

Thumbnail of user ghq
Pakistan
1 review
0 helpful votes
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November 16th, 2020

Upwork is a very good sitr wich provide equal chance to client and freelancer to make a job with full confidence. As a freelancer we should always do the job with upwork because upwork make us secure.

Date of experience: November 15, 2020

Thumbnail of user chamilad
Sri Lanka
1 review
0 helpful votes
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December 8th, 2020

I have been on Upwork for about 8 years and so far I have gained lot of experience and success I actually could work so far over ******* hours only from hourly contracts and lord of other fixed price projects as well the reason for my success is I have always been honest to the upwork and for the clients that I'm dealing with.
While we are working If we face with any kind of issue we can have chat with the people of upwork any time from the live chat platform untill the issue is being resolved, the people we are chatting with very knowledgeable and friendly.
As a freelance I can strongly recommend upwok.

Date of experience: December 6, 2020

Thumbnail of user ciscelynh
Canada
1 review
2 helpful votes
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April 20th, 2020

Very disapointed upset and angry.
I hired a Freelancer to do some research. I provided clear guidelines as to the topic and information needed. Within 2 weeks reviewed the work provided - it was clear the Freelancer had not read the guidelines and the research provided was totally unuseable. They then began to bill for work that was not completed. Half way through the contract the Freelancer changed their name and location two times so the original person I contracted with did not appear to be the current person I was dealing with. Support from Upwork identified that the account and person had been banned even though they had opened up again under another name and location. No refund of funds. The whole set up appeared to be scammy. I have learned my lesson I will not use this platform again

Date of experience: April 20, 2020

Thumbnail of user wilfredo10
Kenya
2 reviews
0 helpful votes
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August 3rd, 2021

Upwork is a great place to source for professionals. As a lawyer, Upwork avails a platform to serve a global pool of clients who have the opportunity to review my services. They also have an escrow protection for both the clients and the freelancers. You may reach out to me by a simple google search of: Opiyo Ochieng Upwork profile.
Thank you Upwork for the platform.

Tip for consumers:
Be professional

Products used:
Online Services

Date of experience: August 3, 2021

Thumbnail of user kathryns65
Nevada
1 review
9 helpful votes
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April 27th, 2018

I have been a freelancer for a very short time with UPWORK and no where are you able to reach out for assistance as a "Freelancer" to make sure you get paid. I have recently been engaged with two doctors from Washington to solicit and create a sponsorship package for their event in Martha's Vineyard, a "Mindfulness Retreat", Aeva Doomes. I was not paid and they ended contract. They were very hard to work with and very rude, sending threatening emails on time frames, etc. Upwork answered no outreach to assist.

Date of experience: April 27, 2018

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