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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.8%
Positive
3
Neutral
0
Negative
16
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user robertm426
Canada
1 review
8 helpful votes
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November 29th, 2016

Upwork simply doesn't have the client base to attract decent freelancers. On top of that their fee of 20% is way to high for what little protections and facility freelancers get from them. Last but not least, they bank your money and are slow to pay.

Date of experience: November 29, 2016

Thumbnail of user safakc
Turkey
1 review
0 helpful votes
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July 27th, 2020

I've been evaluating various platforms for freelancers. Upwork is the most reliable platform which I've joined. You can get paid for hourly. This is guaranteed by an monitoring application. For fixed priced projects you can define milestones. When each milestone is completed, you start to get paid so you don't have to wait until the project finishes. Searching for jobs is fairly well but it would be nice if there is a notification system for interested jobs with respect to keywords. Payment options work great. I recommend Upwork to reduce commission rate since most of the jobs don't exceed $500 and most of our clients are long term clients.

Date of experience: July 27, 2020

Thumbnail of user peterg97
Michigan
1 review
14 helpful votes
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January 28th, 2016

I have ample experience with upwork. Here are the major problems with it:
1. Many jobs are listed at slave wages, such as writing 10 articles for 5 dollars, working at $1.20 per hour etc.
2. The Job Success Score with which freelancers are rated is atrocious, hated by all.
3. Upwork wears on its sleeve the fact that it will not listen to its freelancers.
4. The IT is atrocious. I've experienced a glitch with every component of the site... in the last week. It just doesn't work.
5. Customer support is absurd.

Date of experience: January 28, 2016

Thumbnail of user shirlyj1
Philippines
2 reviews
14 helpful votes
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April 24th, 2016

I am currently working on Upwork and I am satisfied with it. I have found a clients with good attitude and honest. They considerate their employee and always praise for job well done. Just some of them are fake meaning you will work but didn't paid

Ps. Try to choose hourly rate than fixed price job. This is to make sure you will guarantee to get your salary.

Date of experience: April 24, 2016

Thumbnail of user elizabethk108
New York
1 review
3 helpful votes
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October 18th, 2017

I've been using it for about 2-3 months now and I'm not a fan. Way too crazy with monitoring you. For hourly work they make you download a time clock which will take screen shots of your computer while you're working every 1-10 minutes at random. Total invasion of privacy and feels like the employer is standing over your shoulder. Also, they have to "review" your account and it takes 24 hours+ to do so, which will make you loose opportunities to other bidders for lucrative jobs. There's a way better way to do this that respects the privacy of the users and doesn't tie their hands so much. They also take 20% of your income for your first $500 in profit, and then lower the rate after that to 10%, which can be a lot depending on what you're doing.

Date of experience: October 18, 2017

Thumbnail of user arseng7
Armenia
1 review
0 helpful votes
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November 23rd, 2020

Upwork is a great platform for promising career growth and for its successful evolution!
During all these years I have gained enormous experience in freelancing and acquired a lot of job opportunities that contributed to both my professional and personal life.

Date of experience: November 23, 2020

Thumbnail of user abeerz2
Pakistan
1 review
0 helpful votes
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March 14th, 2021

I am a freelance copywriter. I was struggling to find good-paying projects and to stay safe from scammers. Upwork is so far the best marketplace for me where I can workpiece fully without the fear of scams. The customer support is great, I can communicate with the client directly and show my skills.

Tip for consumers:
Look for the reviews for buyer and sellers both

Products used:
I use the market place

Service
Value

Date of experience: March 13, 2021

Thumbnail of user otmaro
Greece
11 reviews
13 helpful votes
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March 21st, 2020

It's a totally cool website from which you can build your entire career absolutely and carefully anyway for many possible reasons out there. We could and should make it even more great. You can find here jobs with pay like $20 per hour or more anyway.

Date of experience: March 20, 2020

Thumbnail of user evgenyg7
Ukraine
1 review
0 helpful votes
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September 22nd, 2020

Perfect freelancing platform for finding foreign client jobs. The platform is really large and covers not only the information technology segment. Many works from those that are not available in your region, with a sufficient number of skills on your part, can become available to you.

Date of experience: September 22, 2020

Thumbnail of user karieb
Tennessee
1 review
3 helpful votes
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March 6th, 2015

Why do they pay people to post positive things, knowing there site is nothing but a junk email filler? Just don't sign up. Really disappointed. Will do my research next time before I sign up for anything. Don't get jerked around like I did. Why doesn't someone shut them down?

Date of experience: March 6, 2015

Thumbnail of user amirz19
Pakistan
1 review
1 helpful vote
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August 13th, 2021

Upwork is one of the best platform to use and polish your skill with making money side by side.
Before starting as freelancer carrier, I was not good in neither verbal and written English communication nor good in speaking and listening.
Upwork provide platform to interact with clients from different regions to polish my work skills.
I highly recommend this platform to grow financially and skill wise as well.

Service
Value
Returns
Quality

Date of experience: August 12, 2021

Thumbnail of user smithj38
New Jersey
4 reviews
16 helpful votes
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December 16th, 2016

After letting me post a job, award it, get the guy working on it, they froze the whole account asking for a government issues color id with a picture, birthdate, full address and other identity information, PLUS the full credit card information, all emailed to some unknown person at zendesk that won't even tell me what country they are in or what their last name is.

I close the account immediate and am fighting to get the funds which they are not paying to the freelancer either.

Real scammers - be careful and do not use them! Be Warned.

Date of experience: December 16, 2016

Thumbnail of user olgaf92
Czechia
1 review
0 helpful votes
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August 14th, 2020

I started on UpWork with nothing, really. This website helped me build my reputation from the scratch and now I am among the top rated service providers.
However, I take away one star because they added this new system of buying connects (a currency to submit proposals to clients), so new people with no reviews have no way of building a reputation without paying. For me it's okay now since I already have clients, but it's not as new-freelancers-friendly as it used to be.
Otherwise the site is reliable and provides great and responsive support for both freelancers and agencies.

Date of experience: August 14, 2020

Thumbnail of user teoa9
Romania
1 review
0 helpful votes
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May 28th, 2020

When I started my freelancing career a few years ago, I didn't really think that it will become my main source of income. Slow but steady, my small business grew and now I am able to redo my kitchen or upgrade my car with the money I make everyday. I started with small jobs, 5-10 $, got great reviews, that brought me bigger and bigger clients. Thanks to Upwork, those clients have a verified payment method, we work with an escrow account and I always find support if I have a problem. I tried other platforms in the past, but now my only freelancer account is on Upwork. With a little patience, you can achieve great success.

Date of experience: May 28, 2020

Thumbnail of user bobr83
Washington
2 reviews
18 helpful votes
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July 11th, 2016

Now they have increased their fees to 20% up to $500 which is insane, but offers have only decreased. They also added 3% fee to clients... Clients are increasingly stingy, and since I have no intention of working for UpWork I will limit my time spent on any flat fee project to whatever I am getting paid, not any portion going to UpWork. I'm a licensed attorney and have found good clients on Odesk previously, which was a great site, however now its dried up into a desert, and they have the nerve to rip us off more and more. I attempt to remove all clients from the site asap so I can charge what I'm worth.

Date of experience: July 11, 2016

Thumbnail of user ronyc5
Bangladesh
1 review
2 helpful votes
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December 11th, 2020

I am a Technical Virtual Assistant specialized in Web Support. I have been working in Upwork for many years and getting paid. Even though there are bad clients but most of the clients I faced are good people. You have to be a very serious and professional freelancer to be successful here. If you complete your project in a timely manner and with accuracy, there will be lots of work with repeat clients.

Date of experience: December 10, 2020

Thumbnail of user diegop59
VE
1 review
0 helpful votes
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January 15th, 2021

I am honestly entering the world of freelancers and I want to publicize my work internationally and what better to do on this platform called Upwork. Everything is very organized, simple and unique. I hope to continue here for many years!

Date of experience: January 15, 2021

Thumbnail of user paulam834
Brazil
1 review
0 helpful votes
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July 31st, 2020

It took me about 1 month to get my first job on Upwork and one month after I already had 6 contracts, 3 of them are long-term. It's easy to find clients, the payment system is very efficient, I get paid every Wednesday and their desktop app to track our hours works pretty well. I really recommend it! The only thing I think it's bad about it is the 20% they take from freelancers at the beginning with each client. I think it's a greedy move and it shouldn't be more than 10%.

Date of experience: July 31, 2020

Thumbnail of user cameliaj1
Romania
1 review
0 helpful votes
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August 4th, 2020

Upwork is the perfect place to find interesting projects, good jobs, and nice clients without having to get out of bed :) I always loved working from home and I was extremely happy to find this platform a few years ago. For me, it was a chance to work with(and for) people and businesses from all over the world, which is awesome. I got paid every time for the accomplished projects and I improved my portfolio with cool projects. There's still room for improvement(for instance, when choosing milestones over hourly rates), but I am confident those will come in time.

Date of experience: August 4, 2020

Thumbnail of user mahimk
Bangladesh
1 review
0 helpful votes
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October 17th, 2020

Upwork is one of the popular freelance websites, with over more than 1.5 million clients. It offers a range of jobs from hourly to fixed projects, short-long term projects, and even entry-level to expert-level tasks.

Date of experience: October 17, 2020

Thumbnail of user sourabha
India
1 review
6 helpful votes
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January 23rd, 2017

This is seriously unfair and wrong part from their side. I wasted my precious time to build my profile, taking tests and without any fault from my side they suspended my account, I only submitted proposals to offers that I know I can do only, and upwork basically say "your fault that you didn't get chosen so piss off". Also they rejected my appeal after giving them all proofs, attached copies of relevant documents (diplomas, certificates, etc.) that verify that education, skill or experience.

To be honest, I am very disappointed and frustrated from this decision. Also become a big hater of Upwork from now.

Date of experience: January 23, 2017

Thumbnail of user dimitard10
Bulgaria
1 review
7 helpful votes
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December 14th, 2017

This platform is horrible and a waste of time. I have worked there for a year, completed successfully about 10 projects and my clients gave me excellent feedback. However, way too many reports of suspended profiles with no reason and too little money left for you after you pay something like 30% in fees and taxes. What's more, should you have a problem, no one will give a s*** about it. Their support is the worst CS I have ever communicated with. Why do we pay 20% fee? Stopped using it in November.

Date of experience: December 14, 2017

Thumbnail of user mariaa1012
Pakistan
1 review
0 helpful votes
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September 4th, 2020

I have been working on other freelancing sites as well, but I think Upwork tops all of them and is best platform for freelancer given it's friendly and helping nature towards sellers.

Thank you Upwork!

Date of experience: September 4, 2020

Thumbnail of user joselitor2
DO
1 review
0 helpful votes
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April 26th, 2021

I have been working in www.upwork.com for many years and, without a doubt, it is the perfect place for us self-employed workers to develop a career as freelancer as well as for anyone who needs a job done professionally, without having to invest in labor expenses; but also with an immense variety of services that you can hire. Upwork is my number one choice when offering my graphic design services.

Products used:
Freelancer services

Service
Value
Quality

Date of experience: April 24, 2021

Thumbnail of user antonioa16
RU
1 review
7 helpful votes
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July 22nd, 2014

This very good portal with a lot of freelancers and employers!
You can find any job in any price. It's difficult for first time, but when you go deep -- it became easier.

Also, they have mobile application for Windows Phone (unofficial) and it was very useful for me.

Best regards,
Find your way to get jobs :)

Date of experience: July 22, 2014

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