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    Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user dayol1
Nigeria
1 review
0 helpful votes
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April 16th, 2021

I've been connected to many clients a around the world to share my craft and services with. I highly recommend this site.

Service
Value
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Quality

Date of experience: April 16, 2021

Thumbnail of user ayeshaw6
Pakistan
1 review
0 helpful votes
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November 8th, 2020

I joined upwork recently hoping that it would get me some work and I did! I'm so glad this platform exists. :)

Date of experience: November 8, 2020

Thumbnail of user uzairs5
Pakistan
1 review
0 helpful votes
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June 4th, 2020

Upwork provides the best quality services available on the internet not only today but since years and continue to develop with time.

Date of experience: June 4, 2020

Thumbnail of user ernestov21
Philippines
1 review
0 helpful votes
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December 12th, 2020

Upwork is a life changing website it helps professionalS connect to the world while working at the comfort of our own home.

Date of experience: December 11, 2020

Thumbnail of user manolyah
Turkey
1 review
0 helpful votes
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January 15th, 2021

Upwork is a good platform for freelancers. You have to make a lot of effort at first, but things get better later.

Date of experience: January 14, 2021

Thumbnail of user mehrans2
Turkey
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

This is must trustable platform that helped me to choose freelancer as my full-time job. Projects and clients are real and responsive.

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2021

Thumbnail of user ercseie
Romania
1 review
0 helpful votes
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October 6th, 2017

He owe me with 52 hours of work done on Upwork but I never get paid. So do not work for this guy. Jerry Allen from Upwork is a scammer!

Date of experience: October 6, 2017

Thumbnail of user ernestoa25
VE
1 review
0 helpful votes
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May 7th, 2020

Upwork is great job site. It is easy to use, fast communication with clients and safe paid.
Really awesome platform.
Thanks

Date of experience: May 6, 2020

Thumbnail of user joseg105
Austria
2 reviews
7 helpful votes
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June 10th, 2017

I used it as a client but
I heard from the smart and 'capable' developers that is even worse for them

Date of experience: June 10, 2017

Thumbnail of user sumbaln
Pakistan
1 review
0 helpful votes
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June 27th, 2020

Upwork is an amazing platform. It helped me to earn a lot from my home. It's just fantastic! Thank You, Upwork!

Date of experience: June 27, 2020

Thumbnail of user maryannet16
Philippines
1 review
0 helpful votes
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November 2nd, 2020

Upwork helps us connects with prospective clients. They make it easier to apply online worldwide. They also protect their customers identity.

Date of experience: November 1, 2020

Thumbnail of user swapans
Bangladesh
1 review
0 helpful votes
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November 13th, 2020

I love to work on Upwork, and in my opinion, it is the best place for bringing together freelancers and clients.

Date of experience: November 12, 2020

Thumbnail of user ahmade25
PS
1 review
0 helpful votes
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November 8th, 2020

Working on upwork is very fruitful.
Through it, I can develop my skills.
And gaining many experiences.
And make more money

Date of experience: November 8, 2020

Thumbnail of user krism171
Philippines
1 review
0 helpful votes
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September 7th, 2020

Very helpful for freelancers especially this pandemic. Although searching for a client is not easy, I still enjoy working with Upwork.

Date of experience: September 7, 2020

Thumbnail of user muhammads166
Pakistan
1 review
0 helpful votes
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July 15th, 2020

Upwork is a platform for freelancers to sell their services. I love the way Upwork connects sellers & buyers. Highly recommended.

Date of experience: July 15, 2020

Thumbnail of user sajadurr
Bangladesh
1 review
0 helpful votes
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December 9th, 2020

This site is best for Creative platform. Intelligent and talented person are work here. I am happy for working on Upwork.

Date of experience: December 8, 2020

Thumbnail of user johannesf3
South Africa
1 review
0 helpful votes
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May 24th, 2020

I have been working on upwork as freelancer for over 1 year now and it has been an excellent experience.

Date of experience: May 23, 2020

Thumbnail of user sujalk
Nepal
1 review
0 helpful votes
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September 22nd, 2020

Upwork is one of the best platforms for freelancers, where freelancers can get a golden opportunity to expose their skills.

Date of experience: September 22, 2020

Thumbnail of user stevol
BA
1 review
0 helpful votes
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October 31st, 2020

Great site to get connected with clients needing various freelance services, data entry, graphic design, web design, translations, programming, etc.

Date of experience: October 30, 2020

Thumbnail of user decya
Philippines
1 review
0 helpful votes
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November 8th, 2020

I have no problem with Upwork. Everything is going well with my work and easy transfer of payment. The best.

Date of experience: November 7, 2020

Thumbnail of user naseerb
Pakistan
2 reviews
0 helpful votes
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April 21st, 2021

As a freelance copywriter, I find Upwork a better marketplace among it's competitors to get the best of my expertise.

Date of experience: April 20, 2021

Thumbnail of user dharai
India
1 review
0 helpful votes
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September 16th, 2020

Upwork is best platform for getting genuine client. Its services are rich & secure & trustworthy which i like most.

Date of experience: September 16, 2020

Thumbnail of user chads464
Ohio
2 reviews
3 helpful votes
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March 14th, 2021

This company is not checking freelancers for actual work history or abilities. They call people RISING TALENT with NO work history, giving a misleading application to a potential employer. Their hiding negative reviews from employers; if you give a bad review, they remove them leaving freelancers with higher ratings than they actually have. When you hire them for help to find the better talent, it's only to send you people who have already applied that have NO Upwork history and call them the best match for your job.

Altogether, this company allows employers to be scammed. We live in times now where the money from employers is tight and to lose it to a company who doesn't take responsibility for their employees and hides behind laws made to protect them is sad.

We need to hold these companies accountable for losses; if they will show their freelancers as educated and experienced RISING TALENT and it doesn't work out because they lied, Upwork should be liable. Attached is an actual response from a freelancer who has a 100% rating but when I caught him in a lie here was his response" I THINK HONESTY IS WORTHLESS" when I told Upwork they did nothing.

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2021

Thumbnail of user marinb15
Hong Kong
1 review
2 helpful votes
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April 21st, 2021

I joined Upwork in March 2020 without initially having any intention to do any freelancing. A few days later, a client invited me to bid for their project. It was a very small project at that time, but it slowly became a much bigger project. I had some small contracts with other clients too, but rather small. I was in the top 3% of freelancers and used to get a few requests and invites for jobs every week.

Beginning of April, Upwork sent an email to both I and my main client to say that they were "reviewing" our contract. Now, mind you, that contract has been into place for a year and we never had any issues with it. They have asked us for a ton of papers and both me and the client provided them with everything. It was a painful process and then a few days later Upwork suddenly sent us an email (me and the client) saying that our accounts have been suspended.

This came as a big surprise, especially since they even wanted to disclose the reason behind it was. Both I and the client were honest, payment was being done timely and I always had 100% job success rate. Moreover, any other active contracts that I had were also cancelled, meaning there is no way to collect the money now from those clients nor from my biggest client either.

I have messages Upwork a few times and tried to understand why my account has been suspended, which again, they just ignored. It is a very frustrating experience when you pay over $3000 in commission to Upwork for a year and then you receive an automated email and then nobody can even explain to you what is happening. I know that I was very honest and transparent in the whole process and have not done anything wrong yet Upwork has closed my "Top Rated" freelancer account and nobody bothered to contact me or discuss this issue with me directly.

This clearly shows that Upwork only cares about the money and not about their freelancers since no communication or effort was done in my case, all this after they charged me $3000 commission for the last one year. Well done, Upwork!

Service

Date of experience: April 21, 2021

Thumbnail of user bilala44
Australia
1 review
0 helpful votes
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September 29th, 2020

I have used it for 3 years now. I get projects more often now. Its a good platform to enhance your skills and earn through alternate means

Date of experience: September 28, 2020

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