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Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
I work as a research assistant at my university and earn money on the side by freelancing on this website. They have a nice UI/UX. Love it
Date of experience: May 9, 2015
As a freelancer I am using Upwork for more than 2 years. It is a great platform and I recommend this site to both freelancers & clients.
Date of experience: August 18, 2020
Read the title from personal experience, ineffective security and communication is difficult. Do not do business with these clowns
Date of experience: December 1, 2019
A great legit online platform that doesn't only take care of the clients but also the freelancers like me.
Date of experience: March 23, 2021
Amazing experience, communication was great, client was patient understanding and involved, looking up to work with him again :)
Date of experience: July 30, 2020
I've worked through upwork for years. It's a super reliable platform for freelancers. No need to use other platforms.
Date of experience: February 23, 2021
Upwork is the best platform for freelancing. Great for people who want to start their career as digital nomads.
Date of experience: March 1, 2022
It was such a perfect experience working on Upwork who provides a professional system management and guarantee your rights
Tip for consumers:
professional marketplace
Date of experience: March 27, 2021
The worst ever. I stuck with them for way too many years. There are better options out there people!
Date of experience: February 7, 2020
Very smooth system that allows you to create your own income. Nice experience and great way to network yourself.
Date of experience: May 17, 2020
This's not about scammers or about how bad they've treated me (not the case)
I'm not going to waste much time saying how many times their platform is down or the countless number of bugs we Upwork users have to endure.
I want to focus rather on the fact that they don't care about their community. They don't listen. I'm going to give an example for everybody to understand how they act: they've introduced a new rating system (Job Success) that's completely opaque. You have some suggestions about how the system operates but most of the rating algorithm is unknown. All you have as a freelancer is a number. Really.
That metric's the first thing that clients get to see and you find suddenly that your >30 projects finished with 5-starts are replaced by a Job Success of 65%. No kidding. Your many 5-starts are removed from the forefront and remain in your profile where clients will not make to.
Nobody will tell you why you have such a low Job Score no matter how many times you contact Customer Support and you end up out of business (no discerning client contracts anybody whose Job Success is that low)
To add insult to injury the rating system is retroactive and things that were perfectly acceptable before (e.g. Closing a contract or having idle contracts) affect now your Job Success dramatically. You cannot do anything since it is already in your history. That's how they do things.
So, be careful with these guys. Do use their platform but look out: they cannot care less about their freelancers. You may be a quite successful freelancer using their platform and one week later they've moved the goalposts and you are out of business.
Tip for consumers:
Their platform is limited, full of bugs and down lots of times but that all takes a second seat to the fact that they move the goalposts in a retroactive way: they - and not clients - can take you out of business no matter how good you're doing.
Date of experience: October 6, 2015
THE GUY DID A VERY BAD JOB UNFORTUNATELY I DISCOVERED THE MESS TOO LATE AND WHEN I REACHED OUT TOO UPWORK THEY REFUSED TO OFFER ANY HELP; THE SCAMMERS ARE STILL OPERATING; CAREFUL I LOST MY MONEY.
Date of experience: November 17, 2023
My name is Fedar Yarashevich. Artist name - Emilai. I have been writing music for more than 12 years. In 2011, I created my own musical project called the "Emilai Project", which performs music of different genres (ambient, cinematic, jazz, future garage, electronic, synthwave, instrumental hip-hop, hip-hop, soundtrack and other). I can work in any genre, for me, there are no frames in learning music and understanding new styles and facets. I am diligent about every sound in the composition and the final sound of the song, cause' the theory of sound and the soul in the track is the most important to me. I love music, I speak the language of music and I want to convey this love to your projects and improve the sound in every possible way.
My experience with the Upwork started about six months ago. This platform provides great opportunities for the development and searches for interesting acquaintances for your business. I continue to improve my skills here to sell even more, and I hope the Upwork will help me even more in this. I advise Upwork to everyone who wants to try the real experience of successful freelancing.
Tip for consumers:
Keep working and everything will work out.
Products used:
I connect with clients and create music for them by performing audio production services on this platform.
Date of experience: February 9, 2021
This is the place for professionals. Skilled people are working here. My dream came true because of this site. Highly recommended freelancing site.
Date of experience: February 22, 2021
It's a great platform. I wish I had discovered it earlier. It has allowed me to reach many people. Thank you upwork team.
Tip for consumers:
Do not give up to reach the person you are looking for.
Date of experience: February 10, 2021
Upwork is great. It gave me the job independence I needed and it's really easy and simple to use. Im recommending it everywhere!
Date of experience: April 5, 2021
The site is great and very user friendly, Upwork really change my life and this company will help more people around the world
Date of experience: January 11, 2021
The website was brilliant in giving me ideas and the jobs of my interests.
Although it has every sort of job on offer.
Products used:
Content writing
Date of experience: March 21, 2021
My review of freelancer, never appear on his profile... hhmm wonder why, maybe because its not positive?
The reviews of freelancers might be fraud. First i hired a freelancer that onyl had VERY good reviews. It turned out, that the freelancer's ability was VERY limited. Sadly lesson learned and 3K dollars burned.
Freelancer was very agressive to get paid (should have know better).
There is for sure some good developers there. But they might offer low hour rate. BUT they take 3-4 times as long and you end up paying at least the same (often more). Its way better and cheaper if you use a professionel company in your own country.
Most say the have experience in alot of areas, but FACT is, most are self learned and only have very basic skills.
The work the freelancer did was VERY basic( could have dont that myself) often had to tell him and show pics many times, before he knew what to do... no wait... he never knew. When he could not figure out the work, he just in the end told me i had to do it myself. WHAT! Why even pay him to do it then?
Use your money on developer firms in your own country. Much easier communication and in the end faster and at least same price
Date of experience: May 21, 2020
I paid 199$ but they ask pay more 200$ for confirm payment but 1 month gone still my account did not premium and no pay back
Date of experience: January 10, 2015
I have been working here for more than 1 year, I am pleased with everything, this is the place where I started making good money. Recommend.
Date of experience: July 5, 2020
I have been working as a freelancer for the last 10 years, and I can say that upWork is on the best freelancing platforms out there.
Products used:
Freelancing
Date of experience: April 24, 2021
We used Upwork for 56 jobs outsourced. In the past, we would refer them to others as the best freelancer resource. A few years ago, the candidates found were always higher quality than other sites.
Now the GREED has set in:
1. Upwork changed their pricing model, most candidates either decline jobs so they don't have to pay for a connection, and the ones that apply to your post are lower quality because they are trying to scam or find a long paying client. They generally have done several jobs for low amounts of money to get a 5 star rating. The top talent recommended ones, most of the time, have had several complaints against them, that Upwork has hidden because of many of the honest, good talent have left. Read other reviews about how many scammers still work there.
2. SCAM- Upwork forces clients to upgrade and pay $30 to have their talent specialist help you find talent to complete your job. If you do not do this, they limit who you can invite unless you do the upgrade. So either You have to buy the upgrade, or you are limited to inviting 3 people which is useless. And all the specialist does is click "invite" to more people. In the past, you could've done that yourself for FREE.
3. BEWARE- the rating system is rigged! You as the client have a very difficult time finding your own company rating and what the con artists review about you. The Upwork developers that scam people can manipulate the rating system to read - no review left. Therefore whatever dispute you had and you try to warn others- it goes unpublished and allows the developer to victimize more business owners.
4. DO NOT trust what you read. Upwork stopped testing skill level of candidates, Changed the vetting process and basically could care less while they make money off you. Anyone can say they have experience. Read others reviews of nightmare broken websites.
DO NOT GET ROBBED! You pay Upwork to assist con artists to take your money.
Date of experience: September 17, 2019
Upwork is World's Reliable and secure platform for freelancers and customers to get their jobs done.
Date of experience: January 11, 2021
Best Platform Ever! Is just amazing I got 2 jobs in my first 2 days of work. If you are an entry level free lancer this is the best site for you.
Date of experience: March 12, 2021
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