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Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
I entered all my personal and financial info into upwork and then got rejected. I sent this:
You should have told me upfront that total rejection was a possibility. I could have been working on getting real work. There was just no indication of this. I would never have gone forward. I like businesses that are upfront and honest about what they are doing to collect your personal information. My motto is honesty and integrity and that is inconsistent with who you are and what you offer.
Then I got to thinking about it and said: You dont even have {my skill] listed as a skill yet you have enough of those folks? Lets see, you dont list the skill but you already have too much. I am so sorry I gave you my information. I want all of my personal info deleted from your system.
Then they sent mail that they didn't have any need for ANY of my skills. So first they have too much of what I have but now they don't need those skills period because no clients are calling for them. They can't even do simple logic or math.
Then I said: Your clients suffer because you limit the possibilities of who they can get. I have unique skills and approaches. You give your clients the first people who signed up with similar skills. They should know this. They should know they might not be getting the best because you have rejected everyone who might be better.
Then I said: Why did I have to provide a bank account before being accepted? Are you going to try and steal my money?
Now I'm waiting for them to take out the verification deposits. I will flag those as scam charges with the bank.
I also wondered if my picture helped them disqualify me since I do look older than 60 and maybe I really am.
The business lacks substance, integrity, honesty and consistency and I would stay away as a client or worker. Contact me directly if you need a great consultant!
Date of experience: June 28, 2017
Awesome user experience and also great payment security ( always ensure your clients pay for your work). Love it.
Date of experience: October 6, 2020
Recommended to all freelancers. Just their commissions needs to be lowered. Payments hourly are under guarantee of Upwork.
Date of experience: August 12, 2021
Upwork is the best and an outstanding freelance platform that has added values to freelancers across the globe.
Date of experience: November 2, 2020
It has been a great experience in Upwork, great to make extra gigs and connect with customers worldwide.
Date of experience: May 30, 2020
I am an experienced academic writer and can work under no supervision and within the limited time we
Date of experience: March 16, 2023
Terrible customer service, absolutely atrocious. I have never in my days delt with a company that charged me for a product and then locked me out of the account without providing the service, saying I must verify my identity, and then after seeing all the information is all that's needed for access. I provided all necessary verification info including license and credit card info and now they are asks for the identity information of other living in my household as well including MY HUSBAND! Have you ever heard of a verification needing to also know other people who live with you? I made an account, bought a service, and in the same day was locked out, yet my bank account is still charged and its 14 days later with the same run around! I said no he will not provide his information as it has nothing to do with MY account, and that I will take a refund and take my services elsewhere. They said they can't give me my money back until THEY 'unsuspend the account," So I said then unsuspend it and give me my refund and then close it. NO RESPONSE. This is crazy, I have filed a dispute with my bank AND am heading over to BBB and will also file with Canadian consumer affairs to do an investigation on this, overarching personal information request!
Date of experience: March 28,2023
Tip for consumers:
They take your money and then ask for verification
Products used:
None I paid for a service and never got anything, they suspended the account asking for verification info, I provided it and I am still locked out
Date of experience: April 3, 2023
Upwork is the best for freelancers.
Good clients, constant payouts. I am happy to advise it to everyone!
Date of experience: July 17, 2020
Impressive experience on Upwork.com!
I enjoyed working on upwork. Would like to work again in interesting projects soon
Date of experience: May 16, 2020
Became a Freelancer when I discovered Upwork and I think it has many advantages. And I still find Advantages.
Now I'm Self Employed & Happy with Upwork.
Date of experience: October 1, 2020
Upwork has always been one of the best freelancing sites in the world. It is a rare and great place to be as a freelancer.
Date of experience: August 11, 2020
Upwork got me paid writing jobs the same week I signed up and it's the kind of freelance work I find very interesting to do.
Date of experience: August 22, 2020
Upwork is the best place, in which people can achieve their needs. It makes the trade easier, and it's very fair according to its rules
Date of experience: April 2, 2021
I find the services offered by Upwork very helpful, changes peoples lives. As a freelancer, I get to work on jobs and get paid handsomely.
Date of experience: May 28, 2020
Finally, A company got it right. From there marketing to their customer service they are top notch. I would recommend any freelancers to use it.
Date of experience: March 20, 2018
The idea is great, but the business is pretty bad. It's a complete job, where they only try to get your information and nothing more.
Date of experience: February 26, 2020
I am a freelancer on this platform since start. It is a great platform for people like me, who wants to earn an honest living..
Date of experience: November 26, 2020
I like the things that we can hear, was a good experience and that is my first time in something like this. Thank you upwork.
Date of experience: November 24, 2020
The best site out there. Most of the client are very professional. If you can provide good quality services this is best option for freelancing
Date of experience: January 5, 2021
It is a great platform for learning and working. As a freelancer you are assured to always get work given that you have necessary skills.
Date of experience: December 12, 2020
I have been with Upwork (formerly oDesk) for over 7 years, and I am thankful because I get to meet and work for amazing clients through this platform.
Tip for consumers:
This is a good place to start if you want to work from home.
Date of experience: April 16, 2021
Upwork really helps me a lot, thank you for this kind of opportunity! Hoping to get more and more clients with upwork!
Date of experience: December 28, 2020
They just deactivated my account without telling anything. Although I hadn't violated any terms and conditions of upwork. And they hadn't told me any reason of deactivation.
Date of experience: May 27, 2020
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