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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

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Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
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270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user matth1708
Oregon
1 review
2 helpful votes
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May 24th, 2016

Yet again, upwork.com taking advantage of it's freelancers. This time they limited my financial account because my employer, in LA, who I travelled to and met with and did their work, got limited. This got limited even AFTER the project was closed. This is very unprofessional and not able to continue working till this is resolved which could take weeks. They need to simply bite the bullet, go after these people and don't get us involved with it or have any payment delays.

Date of experience: May 24, 2016

Thumbnail of user betsyt46
California
1 review
0 helpful votes
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September 17th, 2020

I've been freelancing for over 15 years and was looking to expand my client base. So I tried Upwork. The fee paid is worth the security of finding new clients and and breaking into new areas of writing. I have found great clients needing many types of assistance. I have started with clients on their posted job, maybe a simple edit, and have expanded into handling many projects for them. The clients I have added to my business from Upwork are now long term relationships with ongoing work. It has taken a year to build this and the fees do reduce as more money is earned per client. I have never been denied an increase in rate from a client when I've asked, after providing them with a high valued work product.

Date of experience: September 17, 2020

Thumbnail of user bettyc51
Arizona
1 review
9 helpful votes
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June 20th, 2017

I forgot my password and I cannot even log in for weeks because their web site is so poorly set up that it does not allow for password restore. It keeps cycling back to asking you for password. Even after I reported this via email I have not heard back from anyone.
Secondly, the categories are so poorly designed that it's almost impossible to find the 'right' category because they are so inflexible and they pigeon-hole you into 'IT' or 'non-IT'. For those who are adept in several fields, they almost get shut out of the right opportunities.

My gosh, just bring the odesk back. After the new upwork, it is way worse than the old one!

Good luck finding gigs. Don't waste your time here.

Date of experience: June 20, 2017

Thumbnail of user nicolec91
New York
1 review
6 helpful votes
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May 25th, 2016

I have encountered two scams so far on the upwork.com platform for freelancers. One where I even even lost money because you want to believe that such platforms do adequate screening of clients and freelancers, alike. After my ordeal it was then I found sites such as sitejabber.com and even the upwork.com community blog section report cases of clients who are offering bogus work. Very disappointed as I am an individual who is honestly looking for legitimate work, willing to give her all. If this is also you, look elsewhere to showcase yours skills and look elsewhere for freelance work.

Date of experience: May 25, 2016

Thumbnail of user aleksandrl16
Georgia
1 review
0 helpful votes
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August 11th, 2022

Glad to have the opportunity to be implemented on an upwork.

Large pool of clients, with a variety of budgets and tasks.
In 3+ years I have never had any problems with the service.

Professional implementation, remote work, flexible schedule, choice of clients, without having to be distracted by finding them and other tasks not related to your professional skills.

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2022

Thumbnail of user rasar
Chile
1 review
8 helpful votes
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September 1st, 2018

Dreadful company totally geared towards the clients rather than freelancers. They will suspend your account (especially if you have credit with them) with the excuse your skills don't match their clients enough... that could be the case with some people, but if you read the other reviews you will see it just ain't true for most.

$30 fee for transfers to bank accounts and 20% commission.

They don't have the balls to come to a site like this and address these issues because they know they're completely a sh%# company.

Give these guys a big miss and use Linkedin.

Date of experience: September 1, 2018

Thumbnail of user harrya30
Germany
1 review
8 helpful votes
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February 12th, 2016

I am disgusted at Upwork.
I had been working as a freelancer for three months until a few weeks ago.
And after all, they suspended me without any reason.
I lost almost $350 overnight.
The worst thing is I lost clients with good relationship.
I tried to contact Upwork and asked to explain the reason several times, but they answered with silence.
Even they refused to explain clients what happened.
I am suspicious that Upwork feels lack of money and scams this way sometimes to resolve his economy.
If you think you are right, why can't you give me any reason until now?
I say again, "No Upwork Until Forever!"

Date of experience: February 12, 2016

Thumbnail of user semmip
GB
1 review
1 helpful vote
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December 14th, 2020

I started working on UpWork in 2017 even though I didn't know English. A friend of mine insisted and insisted telling me to try and don't give up. Over time, I have gained the trust of my clients and have built up a great reputation. At first it can be difficult and daunting, but if you persevere and commit yourself you can have great results, like all things on the other hand!
Thank you so much for your hard work behind this amazing platform

Date of experience: December 14, 2020

Thumbnail of user ramina3
Canada
1 review
5 helpful votes
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August 30th, 2018

As an employer I have hired more than 10 freelancers on Odesk (now Upwork)- There are so many FAKE freelancers there!. There is no control from Upwork. I was interviewing a person for Voice over Artist. I wanted exclusively Canadian. All the people whom I approached and they claimed to be in Canada were FAKE.

Also recent disappointment. I hired an Arabic translator for a user manual. They guy puts the 12 page English manual in a software and spit out crappy Arabic translation and sends me out in 20 minutes... LOL. I refused to release the money in Escrow. Uprowk now claims that they have to write to freelancer and ask him to approve the refund! WTH is going on with you guys! Truly disappointed.

Date of experience: August 30, 2018

Thumbnail of user ashleyr100
Mississippi
1 review
3 helpful votes
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February 28th, 2017

My experience has been a good one. I started freelancing through Upwork in 2010 and I've been working through them ever since. Life isn't perfect and neither is every client that is requesting work through this platform. You could be working for a large company, a small business, a busy professional, or even a college student. So, with that in mind I would consider who I agree to work for because someone requesting help on a one-time basis may not care about your feedback or theirs.

Tip for consumers:
Make sure that you are clear on what the client is looking for and only accept the project if you know that you can meet or exceed their expectations. Just like in any relationship, in this business relationship communication is key. If you can't come to an understanding it's better to move on than risk your feedback score or worse finishing work and not being paid.

Upword fee for workers is on a sliding scale based on your earnings. 20% if you've earned less than $500 w/a client. Next 10%, 5

Service
Value
Quality

Date of experience: February 28, 2017

Thumbnail of user shawng172
Mexico
2 reviews
2 helpful votes
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August 12th, 2020

Last year we suffered a social media PR attack by *******@Upwork #contractor demanding we change their rating to 5 stars. We begged Upwork numerous times, please do not force us to leave a review,@upwork refuses. If you don't want forced liability, don't use #Upwork

Date of experience: August 12, 2020

Thumbnail of user ryant52
GB
1 review
10 helpful votes
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August 11th, 2016

All was going well on Upwork, until a customer actually suggested working outside of the platform, I did not accept; however asked him further questions about the idea. Two days later I had my account terminated! What's worse is that the client only received a warning! I sent several pleas to Upwork all of which received a copy+paste response. So my livelihood destroyed with no warning or investigation!

Date of experience: August 11, 2016

Thumbnail of user joshuay4
GB
1 review
14 helpful votes
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October 21st, 2016

My wife convinced me that Upwork would be worth my time as a freelance writer and I was skeptical but gave it a shot. Now even she agrees that it is not worth the time. Not only are most of the jobs paying poverty wages, $3/hr in some cases, but the job success rating system is fatally flawed and they have shown no interest in fixing it. It's a horrible place to start and if you have ANY experience, it won't matter because of the way the site is designed. Stay away.

Date of experience: October 21, 2016

Thumbnail of user emilyf200
Massachusetts
1 review
0 helpful votes
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June 17th, 2020

The best part about upwork is that they don't just cater to the client, but have a ton of benefits for the freelancer as well! Insights, awards and super helpful job posting emails that get sent weekly. It's a super intuitive platform. Highly recommend.

Date of experience: June 17, 2020

Thumbnail of user richard10
Slovakia
1 review
15 helpful votes
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December 1st, 2020

Upwork is a great platform. I have tried some more platforms with similar business model, but their system of bidding was too complicated and you have to wait until bidding was finished, so it was absolutely unproductive from time point of view. In Upwork, I can get to an agreement with the client within minutes. My only displeasure with Upwork concerns pricing. 20 % provision seem to me a little bit steep.

Date of experience: December 1, 2020

Thumbnail of user kristiennejericar
Japan
1 review
1 helpful vote
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July 14th, 2021

Upwork is an online platform where freelancers meet their clients. In a nutshell, you will be sending proposals to projects that you think are within your skills. If the client hires you, then he will send the contract, and voila. You now have work!

Service
Quality

Date of experience: July 14, 2021

Thumbnail of user mariab29
Georgia
1 review
3 helpful votes
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August 31st, 2013

For 2 1/2 years it has been fine. Evidently business is slow so now they are trying to extort more money from the contractors. That 'free' membership is no longer free. If you want to see how much competitors are bidding, you have to pay $10. They also said that companies would be identified by logos and individuals by photos. They are allowing companies from over seas to pass themselves off as individuals and accepting jobs that pay less than US minimum wage.

Date of experience: August 31, 2013

Thumbnail of user aynalh1
Bangladesh
1 review
0 helpful votes
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November 8th, 2020

My experience with Upwork is just awesome! They have created a new era on the outsourcing platforms. I found their professionalism. Their support very much qualified. Their website and App is super user friendly. Their finance is most secure and automatic. It is a world-class platform where you can build your shining carrier at the same time you may start dreaming to become an entrepreneur.

I like their mailing correspondence, communication, They are changing the global economy, They are giving value to the experience. If you are a skilled person you will get the freedom of the economy. A new story can be started from here

Date of experience: November 7, 2020

Thumbnail of user jennifert910
Wisconsin
1 review
0 helpful votes
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December 8th, 2020

I've been using Upwork as a freelance writer for several months now, and I'm convinced there is no better platform for freelancers like me. I've been thrilled with the variety of jobs available, the ease of submitting proposals, and the tools Upwork provides to effectively manage your business.

As with any online platform, you should exercise a degree of caution when evaluating clients to work with--there are some who are likely less reliable than others. However, Upwork provides clear information on clients in the form of history and ratings. If you heed the warning signs, you can easily weed out the clients you would not want to work with.

All in all, Upwork is a fantastic platform and I highly recommend it!

Service
Value
Quality

Date of experience: December 7, 2020

Thumbnail of user amirp26
Pakistan
1 review
0 helpful votes
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August 13th, 2020

I will strongly suggest Upwork as this platform is brimming with opportunities and best of all, you can get the Long, Short term occupations effectively as it just relies upon the range of abilities you have. Incredible work environment.

Date of experience: August 12, 2020

Thumbnail of user nadeema32
Pakistan
1 review
0 helpful votes
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December 22nd, 2020

Upwork provides a great platform for the clients to find great freelancers from all over the world, not just some specific country, which is a great thing they do. I have been working on Upwork for almost 6 years formally known as Odesk, and I have met so many clients and also some permanent clients.
Only one problem that can be fixed by Upwork, is that they always take the client's side in case of any dispute or problem with a project no matter if the client is wrong or right.
Other than that I love it and will continue to use it.

Thanks Upwork!

Date of experience: December 22, 2020

Thumbnail of user aamird2
GB
1 review
0 helpful votes
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December 28th, 2020

I have joined upwork since 2 months back, I tried to find clients but no success than after after two months i got one invitation from client, although that is not IT or technical task but I accepted and completed. Upwork system is very smooth, easy and supportive by all means. Success will come once you accept challenge, Become challenger like Upwork in this competitive market. Success is always yours.

Date of experience: December 27, 2020

Thumbnail of user kellip5
Maryland
1 review
11 helpful votes
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January 10th, 2017

Totally new to Upwork. I was looking to pick up some projects while I had some down time between some of my regular client work. I'm STUNNED at how little these clients are willing to pay! How is a $10(!) budget for *anything* even realistic? Was looking at one potential project and the client's "average hourly rate paid" is $7.73. I'd be better off working at McDonald's.

Date of experience: January 10, 2017

Thumbnail of user sinestesiac
Argentina
1 review
0 helpful votes
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February 12th, 2021

In the last year, Upwork has become my way of living. It gave me job opportunities that are not even imaginable in my country, with a constant flow of new clients and old ones that come back, giving me not only economic security but also the chance to save money for a huge personal project.
Upwork has literally changed my life, what else is there to say?

Service
Value
Quality

Date of experience: February 12, 2021

Thumbnail of user priscilav7
DO
1 review
0 helpful votes
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October 4th, 2020

I have over 4 years working on Upwork with no issues, the platform is easy to use, there are new jobs available every 5 minutes, and it's easy to make money. The only thing I don't like is that they charge you the 20% of each project plus all your connects to find new ones, I find it unfair that they charge loyal long term contractors for every proposal we send, is basically there's no reward for your loyalty as a freelancer.

Date of experience: October 3, 2020

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