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Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
Upwork is a great platform for freelancers to search for jobs and get hired! I started using it in 2020 and it really boosts my career.
Date of experience: December 12, 2020
Good supporting team and on Upwork, we will get the only real client. I have been working last 3 years
Date of experience: October 9, 2020
It's great online platform for freelancers, Just amazing. Lots of works are there, I could find my first job and successfully completed.
Products used:
freelance jobs
Date of experience: February 26, 2021
If you're a creative pro, you can help businesses and individuals to solve their tasks in the best shape possible!
Date of experience: January 26, 2021
Professional and Expert designer. Graphic design related any project I can do create very shot time.
Date of experience: November 9, 2020
One of the best freelancing websites I have got. Must recommend other freelancers to move on with Upwork
Date of experience: April 9, 2021
Great to create work opportunities for world wide, I say's just Thanks. This my first freelancing marketplace
Date of experience: May 17, 2020
Love me some elance... you have to look through and find the right contactor but it has made my life easier. My resume rocked.
Date of experience: April 30, 2011
For people just starting to freelance, Upwork seemed like a great start if name recognition is your sole standard of an efficient platform. It may seem difficult to actually land a contract at first; and unfortunately, that's not helped by cits reputation as being a swarming place for exploitative, bottom of the barrel clients. But Upwork's always been transparent and proactive about payment policies (including their own percentage) as well as ensuring payment protection
Or at least they were. Recent policy changes in client/freelancer communications insist that Upwork is the sole platform to discuss projects with prospective clients. Which wouldn't necessarily be such a bad thing If their conferencing and messaging options were in the least bit reliable. Their time tracker is notorious for inaccurate captures and crashing every two weeks, forcing reinstallation I've had several instances where a contract has been suspended due to unresolved payment resolutions with clients I haven't interacted with for YEARS (who indeed paid in full) only to find those suspensions negatively impacted my job rating. And Upwork's new policy of rewarding "badges" to top earners doesn't just encourage underhanded competition. It encourages an atmosphere based on financial incentives solely; not the quality of your work
But scammers continue to abound on Upwork. As do abusive, insulting and downright exploitative clients. Upwork can control that to some degree, but they've shown a whole sale lack of standards when vetting contractors in comparison to freelancers (who typically need to jump through hoops to optimize their listed services.)
While Upwork isn't the only game in town, they're the most reliable. They're also the most secure. But their policy changes and customer service are positively abysmal. In most cases, you won't be able to feed your family off of Upwork. But if you're looking for an additional source of income or are willing to adjust your lifestyle to fairly austere standards in order to freelance full time, it can be one of many solutions. A flowed solution, but a solution none the less. Just make sure you know what to look out for.
Date of experience: August 31, 2020
AXhive solutions are scammers! Beware! They are not professionals and will leave you with nothing. The little work I did see was subpar.
Date of experience: October 1, 2017
They charged me for the inactivity fee, while it is their freelancer who do not deliver! What the hell is this?
Tip for consumers:
Don't fund the bloody project before the freelancer finish the job. Because elance can cut your money if the freelancer does not deliver.
Date of experience: January 5, 2015
A great organization with highest values. Make a bridge between client and seller with trust. More then millions people work here.
Date of experience: January 26, 2021
It is the best freelancing site. Highly recommended to work on the Upwork platform if you are a highly skilled person.
Date of experience: October 24, 2020
If you are looking to work long term, upwork is best platform.
You will get best customer support and high quality.
Date of experience: January 1, 2018
Upwork is a quick and easiest way to get a job and paid by clients. Best freelancing platform in the world
Date of experience: November 10, 2020
Upwork is one of the best places to work on the internet. It is a super organized and top-notch professional environment.
Date of experience: March 6, 2021
Upwork is the greatest business platform I think. It is a very trusted site for the clients and freelancers. Highly recommended.
Date of experience: August 27, 2021
I started getting many clients from Upwork and a really good platform for freelancers and startups. It really boosts my career.
Date of experience: December 11, 2020
You are working on upwork but only system is win, it cost you 20% of yours and gets you connection money.
Date of experience: May 16, 2020
Your Upwork account has been suspended
Hello XXX,
We are contacting you to let you know we have suspended your access to Upwork indefinitely.
Our decision is based on a careful review and the fact that you have submitted a high number of proposals for jobs on our site without many contracts or earnings. Unfortunately, this means the jobs posted by clients are not a good match for your skills.
I know this news is likely disappointing to you. But our goal at Upwork is to enable freelancers to successfully connect and collaborate with clients who need their skills and expertise. Unfortunately, this means we must part ways with freelancers whose skills are not in demand in our marketplace.
If you want to appeal this decision, you can email us at *******@upwork.com. Please note each case will be manually reviewed by our Trust & Safety team to decide if your account can be reinstated.
Please know we dont make decisions like these lightly and wish you the best of luck in your future endeavors.
Regards,
Upwork Trust & Safety
I was working for almost 2 years with upwork. The just suspended me without explaining and reasons. When I ask why I get always the same stupid answer.
STAY AWAY! THIS SITE IS JUST $#*!! F*CKING EXPENSIVE WITH THE WORST SERVICE I HAVE EVER EXPERIENCED!
Date of experience: May 28, 2017
I have worked as VA and WordPress Designer on one of the FANTASTIC online work platform of our time! HIGHLY RECOMENDED everything on Upwork is authentic and use friendly.
Date of experience: February 8, 2021
As an Instagram marketer, I can say my honest review that it helps me to grow my career!
Now I my earning is more than I expect in past.
Date of experience: January 12, 2021
There is a real opportunity for growth and development here! A very smart and reliable freelance platform. I love Upwork! Here are the best clients
Date of experience: September 26, 2020
Its great way to earn in this period. We ca search for freelance work from home with great pay scale and with convenient work time.
Date of experience: February 23, 2021
I am proud to be a freelancer working for Upwork. It's only been a month but I have made a steady income with it already.
Date of experience: October 13, 2020
Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!
