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    Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user markb1984
Connecticut
1 review
0 helpful votes
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May 6th, 2020

It is so excited to meet new clients, delivery result to the customer and get paid by upwork.
It's safe and reliable platform.
Thanks upwork!

Date of experience: May 6, 2020

Thumbnail of user jillj10
Indiana
48 reviews
110 helpful votes
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August 14th, 2015

Worst company ever. Steals money from Freelancers. Sides with those who post jobs. They don't care one bit about the freelancers who do the work.

Date of experience: August 14, 2015

Thumbnail of user johnr5434
Philippines
1 review
0 helpful votes
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October 4th, 2022

I have been to Upwork for more than 7 years. All I can say is such a great experience. It's already a livelihood to me.

Date of experience: October 3, 2022

Thumbnail of user jonahu
Nigeria
1 review
0 helpful votes
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November 30th, 2020

Working in the Upwork community has been one of my best experience and strongly recommend the community to anyone who might be interested to join.

Date of experience: November 29, 2020

Thumbnail of user sajidas1
Pakistan
1 review
0 helpful votes
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July 15th, 2020

I found this platform and it's really change my life, It's really a wonderful freelancing site, solution of any problem always there. Thanks a lot.

Date of experience: July 15, 2020

Thumbnail of user donhenleym
Philippines
1 review
0 helpful votes
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December 6th, 2020

Easy to use in searching for online jobs. Very safe and freelancer friendly. If you want to look for jobs definitely give it a try.

Date of experience: December 6, 2020

Thumbnail of user kellys847
North Carolina
2 reviews
0 helpful votes
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September 16th, 2020

I really have enjoyed my time on Upwork so far. Any issues I have had upwork is very quick to respond and help me out.

Date of experience: September 16, 2020

Thumbnail of user samirs38
Morocco
1 review
0 helpful votes
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November 4th, 2020

Geat plateforme for freelancers world wide. I recommend highly i am working on it since 2014 and its amusing.

Date of experience: November 4, 2020

Thumbnail of user tasnimj4
Bangladesh
1 review
0 helpful votes
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October 13th, 2020

It's really amazing platform for all of the freelancer and buyers also. Really professional and user friendly. I love it

Date of experience: October 13, 2020

Thumbnail of user erickm153
Kenya
1 review
0 helpful votes
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October 29th, 2020

Excellent platform to realize economic and career growth dreams. I would recommend all young talents to engage on the platform.

Date of experience: October 29, 2020

Thumbnail of user serhiiy
Ukraine
1 review
0 helpful votes
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June 29th, 2020

Upwork have the biggest and greatest opportunity that I have. It's really changing my life and move to best future.

Date of experience: June 29, 2020

Thumbnail of user donm638
Philippines
1 review
0 helpful votes
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March 30th, 2021

This is a reliable website for Freelancers. Thank you so much! I hope I could grow more in this industry.

Service
Value
Shipping
Returns
Quality

Date of experience: March 29, 2021

Thumbnail of user taherb1
Tunisia
1 review
0 helpful votes
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November 15th, 2020

Upwork is a great place to work and share your experience as a freelancer. It's full of opportunities and diversity.

Date of experience: November 14, 2020

Thumbnail of user salmaj7
India
1 review
0 helpful votes
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April 20th, 2021

Upwork is a great platform to work. Through upwork we can enhance our skills and grow in our own career/field.

Date of experience: April 20, 2021

Thumbnail of user abdulw60
Pakistan
2 reviews
0 helpful votes
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March 21st, 2021

Upwork is best platform for freelancer. I highly recommend this for freelancing. It's service is too good and understandable condition

Date of experience: March 21, 2021

Thumbnail of user manuela159
DO
1 review
0 helpful votes
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October 23rd, 2020

I have been working as a freelancer developer for 3 years in Upwork. Is the best site for dev's who want to works as a freelancer. 100% recommended.

Date of experience: October 23, 2020

Thumbnail of user rgdfgsd
Ukraine
1 review
0 helpful votes
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October 31st, 2020

Great and safe website to work with clients around the world. Support team is always ready to help. You can be sure in your safe work with Upwork

Date of experience: October 30, 2020

Thumbnail of user alexeyg14
RU
1 review
0 helpful votes
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August 1st, 2020

I glad to be as part of upwork.com. I will try to improve my self and the use this service like my favorite job.

Date of experience: July 31, 2020

Thumbnail of user gaurangr
India
1 review
0 helpful votes
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January 22nd, 2022

We are working with Upwork for the last 2 years and help of this platform we learn and achieve many goals for our business.

Service
Value
Quality

Date of experience: January 21, 2022

Thumbnail of user roxanag27
Argentina
1 review
0 helpful votes
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March 12th, 2021

Upwork has helped me a lot to grow professionally thanks to the opportunity it offers to work with people from all over the world

Date of experience: March 12, 2021

Thumbnail of user muhammadi80
Pakistan
1 review
0 helpful votes
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September 11th, 2020

Nice platform to find your required work. Just a little bit costly now for the freelancers. There should be some relief for the freelancers.

Date of experience: September 10, 2020

Thumbnail of user smm11
AE
1 review
0 helpful votes
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December 17th, 2020

The platform offers a great opportunities for all fields of business and skills. There is a tight competition which promotes quality of the work

Date of experience: December 17, 2020

Thumbnail of user septii
Indonesia
1 review
0 helpful votes
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December 17th, 2020

Upwork is large market place online job. I have work on Upwork more than 5 years, and found great client from Upwork. Thanks Upwork

Date of experience: December 17, 2020

Thumbnail of user nthabisengm8
South Africa
1 review
0 helpful votes
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March 1st, 2021

Registering with Upwork was one of the best decisions that I have made. The job offers are amazing and I have really enjoyed working with my clients.

Date of experience: March 1, 2021

Thumbnail of user yusufr19
India
1 review
0 helpful votes
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June 1st, 2020

Upwork is the best platform a freelancer can dream of. I've been on upwork for a while now and it has been a great experience so far.

Service
Value
Shipping
Returns
Quality

Date of experience: June 1, 2020

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Typically does not respond to reviews

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