- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
This company does not typically respond to reviews
Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
I would grade lower since I did manage to hire a relatively good freelancer on the platform, however the reason I'm giving Upwork a 1 star grading is far more significant.
It's on more than one occasion freelancers misrepresented their work history by claiming work they haven't done.
Upworks response, other than a generic "we will look into it" was that they can take responsibility only for the projects that were done on it's platform, but they do not take any responsibly for a freelancers' lies in regards any work that was done through a different medium.
A valid excuse for a startup, not a multi million $ company that is just trying to waver any responsibility.
I had no choice but to contact the affected companies directly.
Date of experience: September 6, 2017
Upwork is amazing i love it. Nice i like it. Great website has all the technologies to make life easy.
I would like to have two things to make it perfect,...
First, lower commission
Second,... better faster separate chat client.
In general it 95 % amazing
Tip for consumers:
upwork freelance site
Products used:
upwork freelance site
Date of experience: January 19, 2021
Am happy I found upwork freelancing platform on time. I tried other freelancing sites that was recommended to me by my friends but they didn't just meet my needs in a freelancing platform.
Today I have earned thousands of dollars working as a mobile developer all thanks to upwork
Date of experience: August 2, 2021
It was like for fun when I first joined Upwork. Before I knew it, I got my first project, next one came and so on. I am currently Upwork number 1 fan. It is the best site right for me. If possible, I love to give more than 5
Date of experience: July 27, 2020
The last job posting I put on upwork resulted in multiple DIRECT calls to my phone, work email address, skype address, personal email address, google chat. They all mentioned they saw the job posting on upwork and its the only place I posted. Its overwhelming and I will not use upwork again for a job posting. They found the email of a consultant to my business and emailed him.
Unless you are lonely and like contact from strangers who want you to hire them, stay away.
Date of experience: June 7, 2016
I am facing issues regarding my health, I am freelancer can't do work on physical location
Upwork help me a lot to manage my expenditures and living a meaningful life. I just want thank upwork for creating things like this
Date of experience: January 8, 2021
Upwork is uniquely positioned as the go-to marketplace that connects service providers and businesses across the globe. The platform has positively evolved over time to provide easy to use tools.and features for everyone that is competing to be more successful.
Date of experience: November 9, 2020
This site asks for personal banking data to complete a profile - before it approves applicants. This is dangerous as they do not explain their data protection policies nor do they respond when queried about how they protect your personal information..
Date of experience: March 31, 2019
I have been associated with the business from the day one, even before it was Upwork :).
The website has helped me find international clients. The idea, when launched, was futuristic, and it indeed helped people in 3rd world countries show their true potential.
5 stars, surely.
Tip for consumers:
Create your account to find online jobs
Products used:
Web services
Date of experience: January 11, 2021
They are fine and you set your own fees. If they like you they will give you work sometimes. I get plenty of work and it is good supplemental income for a professor. The have some competition now but are still okay. Better than some scam sites like Writerbay.
Date of experience: November 19, 2019
Upwork is the place where I put myself in a big competition with the toughest freelancer of the world who are absolutely skillful and professional. It helps me to showcase my skill to various clients across the world. Thanks to Upwork for arranging this platform for freelancer like us.
Date of experience: July 12, 2020
I have spent thousands of dollars on eLance over the last 6 years hiring everything from web developers to graphic designers. ELance worked well.
Upwork is an abomination. The site crashes Firefox every time I use it, I don't get emailed messages my freelancers send me, I can't invite the freelancers I want to use, etc. etc. Nor can I post a job that I'm not sure how much it will cost and have freelancers tell me what they will charge. Instead, I have to say what I'm willing to pay in order for the job to be posted.
I'm still using Upwork to post jobs and escrow funds for the freelancers I've been working with over an extended period, but we are forced to do all the communications outside of Upwork.
There is a tremendous need for a better platform. If eLance can't be brought back, I beg someone to create a better platform!
Date of experience: March 24, 2016
I used to be one of their top designers, in 2016 i made more than $22,000 through their system, a solid $4,400 went into their pockets (they take 20%). I ended up being suspended for offering a client the option to pay me via Paypal, a $70 project that ended up costing me 6 years of outstanding reviews with over 250 testimonials from clients. I had a JSS of 95 and a rating of 4.99/5
Tip for consumers:
If you're a client in need of contract work, avoid Upwork at all costs.
Date of experience: November 29, 2016
I have used Upwrok.com for many years now. Recently, I got into a dispute with a freelancer who overcharged me $700 over a 3-month period. After we got to some resolution of my getting some money back, he was able to remove my honest feedback about the situation. You cannot trust freelancer reviews!
Date of experience: June 12, 2023
Upwork had made my life so easy. You can get a contract and after the contract you can earn huge amount depending on the project. Trust me Upwork is the best. Other freelancing platforms are full of scams but on Upwork, you are protected from Scam. Their customer service is the best. When you contact them for help, they quickly reply.
Date of experience: August 22, 2020
My name is Ime Ekpenyong, a mother of three children. I wanted to work from home and I learned graphic design by taking online courses. I joined Upwork as a freelancer 2 months ago. I was quite skeptical about getting jobs as I had tried other freelancing sites. In quite a short while, I have been able to find jobs consistently, even as an intermediate-level designer. I am so proud to be associated with Upwork and would encourage anyone looking for a freelancing platform to choose Upwork.
Upwork is a platform or marketplace where people go to find freelancers to work for them. As a freelancer, you can be paid per hour worked or a fixed price for the contract.
Date of experience: April 20, 2021
I posted my work and got contacted by a freelancer who convinced me I had to pay a milestone upfront, I thought that Upwork was a good platform and would protect me if this person was going to scam me, but they sided with the scammer and told me there was nothing they could do about it. I am never using Upwork again!
Date of experience: May 22, 2019
Clients looking for the best freelancers to hire are likely to be mislead by the Job Successful Score. This score doesn't reflect quality of the work, but rather how active the freelancer has been on the Upwork site.
If you are an elite freelancer I think you should build your connections outside of Upwork.
Date of experience: May 18, 2017
Didn't approved my perfect resume with no reason. Spent 24 hours of waiting and about an hour to fulfil their stupid specs with no luck, I'm located in US and their answer: too many programmers with your skill set in this area. Just stupid and unprofessional.
Date of experience: September 15, 2018
They have charging heavy commissions on the projects. Even they suspend account so frequently and their every customer support member come up with different reasons. Also there are some of the clients who give work to new ID's after submission of work they reports the freelancer ID and results in blocking freelancer ID and all the amount get reversed into the client as per Upwork latest rules
I'm just fed up with their services.
Date of experience: October 17, 2019
Upwork provide freelancer like us who leave everything behind and start relay on it!
Working with upwork and getting client is like heaven to us, we make money our own ND be our own boss.
Thanks once again for giving us this opportunity.
Date of experience: February 14, 2021
Most of the time people didn't know to solve the puzzle but their try too. Look me, I don't know what can i do or how much success i had. Now i still biting upwork and try to find my future.
Thank you
Date of experience: November 4, 2020
Elance closed my account for no reason First, they contacted me saying my account doesn't contain original content... without explaining what that means. I've had the same account for 3 years. All 4.9-5 star reviews.And after a week they notified me that my account is closed because the clients were not satisfied with my work... I asked to tell me who are those clients and why they didn't leave a bad review so I can respond, to which they replied they are not allowed to give me that kind of information and that is their final decision.
Date of experience: October 14, 2015
Upwork making Skilled professionals more skillful and also helping to make some extra buck by helping needy clients. Its the best thing happened to me so far. Its really easy to apply for opportunities, completing the contracts and getting payments. Good Job Upwork.
Date of experience: July 3, 2020
I just started using Upwork. It is great for stay at home work. It's super easy to navigate through and understand. All of the clients I have worked for have been wonderful. I would highly recommend for anyone looking to do extra side work from home!
Date of experience: January 27, 2021
Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!
