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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

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Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
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270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user antonb51
Australia
1 review
5 helpful votes
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February 17th, 2018

This site claims to have a very secure environment and also prides itself on Trust and Safety. Do not be fooled! The site has no trust or safety or even protects your privacy or personal information. Don't hire via this website as it's a con.

Date of experience: February 17, 2018

Thumbnail of user muhammadh16
Bangladesh
2 reviews
11 helpful votes
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July 11th, 2016

There is NO LOGIC of paying 100$ as a fee for a total 500$ project. Also, they charge another 2.75% processing fee from your client when client pay you. Upwork totally sucks.

I just write an article which will help freelancer to avoid Upwork fee: "How to Avoid 20% + 2.75% Upwork fees?" http://101authority.com/how-to-save-20-percent-upwork-fee/

Date of experience: July 11, 2016

Thumbnail of user dmytrol8
Ukraine
1 review
0 helpful votes
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June 17th, 2022

There are many job offers, a lot of tasks, clients from all over the world!
If you want to work with foreign customers, earn more money than at home, and work from anywhere in the world, you at Upwork!

Date of experience: June 17, 2022

Thumbnail of user wesleym104
Brazil
1 review
0 helpful votes
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June 10th, 2020

The platform helped me to be able to offer my services to everyone.
For a long time it was my main source of income.
Certain things like problems as customers are normal and I believe that it is not within reach of the platform to solve this since it is something human.
Follow the rules, understand the platform, be a good professional and be successful as a freelancer on that platform

Date of experience: June 9, 2020

Thumbnail of user jayh86
Germany
1 review
14 helpful votes
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June 10th, 2017

I earned $1000 from my client and all the funds were released. And suddenly upwork wanted to have a chat with me. We had a chat and then I saw that my financial account is limited. All the funds were sent back to the client. Piece of joke. Never work there. They only suck their client's $#*! but never cares for the freelancers who're keeping it running.

Date of experience: June 10, 2017

Thumbnail of user johnb98
Pakistan
6 reviews
28 helpful votes
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October 20th, 2011

Elance is considered by many as one of the most popular online destination to find freelance work or outsource jobs to freelancers from across the globe. I believe that running such a website must be a very difficult task. Employers want to hire the best possible candidates for a job and the job seekers want the best possible price for their work. Elance provides these two parties a platform to develop strong business relationships.

Date of experience: October 20, 2011

Thumbnail of user rogeliod16
Philippines
1 review
0 helpful votes
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October 18th, 2020

I've tried different freelancing and i got my first client in upwork... until now i only got client there even though im only beginners on freelancing upwork gave me so much opportunity to work from here since the start of the pandemic..

Date of experience: October 17, 2020

Thumbnail of user muhammadm99
Pakistan
1 review
0 helpful votes
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January 23rd, 2021

I started upwork almost 5 months back. Started working with a few clients, it made me financially independent, but it gave me a family as well, the clients became my family soon. Thanks for providing such a great platform to work on.

Date of experience: January 23, 2021

Thumbnail of user edlynp2
Philippines
1 review
0 helpful votes
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April 7th, 2021

I love Upwork! I'm in my 4th month on this platform it is secured and fast action if you have any concerns about your Upwork account and other concerns. I already a rising talent and clients. It's a great opportunity with Upwork.

Date of experience: April 6, 2021

Thumbnail of user sardert
Bangladesh
1 review
0 helpful votes
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November 23rd, 2020

Upwork has been to thus date the best freelance website that I have ever been on. Its authentic client base, freelancers have a way to get fast and quality works done. As a freelancer working in accounting and finance, I love upwork.

Date of experience: November 23, 2020

Thumbnail of user nehalb
New Jersey
1 review
6 helpful votes
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February 13th, 2018

I have almost 8 years of experience in IT and I created a profile on upwork. I was charging comparatively less as I was new to the freelancing business. After few proposals, the upwork has suspended my account forever stating that the skillset do not match. I have been working with various multinational companies and do not see a point here. The customer service is too bad.

Date of experience: February 13, 2018

Thumbnail of user parvezh2
Singapore
1 review
0 helpful votes
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July 4th, 2020

I found some of the best clients in this market place. I think the fee of 20% at the beginning fo the contract is a bit too much but after $500 it becomes 10% which I think ok as they provide one of the best technique to guarantee freelancers money. I never felt that I may not get paid in Upwork. Also, I am not a fan new bidding system I think it make it hard for a new freelancer to join Upwork. Otherwise, I think Upwork is the best freelancing platform out there especially for long term jobs and they have the best environment for the freelancer who knows what they're doing.

Date of experience: July 4, 2020

Thumbnail of user jamesp1373
New Hampshire
1 review
12 helpful votes
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November 10th, 2019

Upwork fails to close contracts after a period of inactivity. If you forget to end a contract, then this contract can stay open indefinitely, which can result in what happened in my case. A freelancer fraudulently logged hours for a contract that was open and inactive for over a year. Since Upwork automatically withdraws from clients checking accounts, I was stuck paying for the fraudulent hours. I was scammed out of $700.00. Upwork is as much to blame as the fraudulent freelancer. They should have had safeguards in place to automatically freeze, close, or end contracts after a period of inactivity. All I got from Upwork was an apology and $100.00 credit. Moral of this story... keenly monitor your contracts and always close them because Upwork is riddled with fraudulent freelancers.

Date of experience: November 10, 2019

Thumbnail of user franciscor126
Philippines
1 review
0 helpful votes
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July 21st, 2020

I was with Upwork for 9 years and I have no major issues with them. They have help me move up and live a better life compared to those days were I was still working in an office.

Upwork help me both financially and professionally. I learned so much things and variety of skillsets because I have the leeway to do it while I am helping my clients from Upwork.

Thank you Upwork and please continue to serve your purpose.

Date of experience: July 21, 2020

Thumbnail of user hassana124
Egypt
3 reviews
0 helpful votes
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December 21st, 2020

Upwork is unique in providing work and how to maintain customer assurance for both parties, and this distinguishes it from other sites similar to it in providing this service. I recommend using it to meet any work you want, provided that it ends under independent clients of the highest quality.

Date of experience: December 20, 2020

Thumbnail of user joem84
Nevada
1 review
8 helpful votes
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December 4th, 2013

I have been on Freelancer for several months, looking for incremental business. Each time that I apply for a job, Freelancer requires that I take an exam, e.g., math, English, etc. All exams requires that I pay a fee. I have been a bookkeeper and tax preparer for over 10 years and decided that this site is not what purports to be. I have since removed myself from this site and would not recommend it to anyone. It's too bad, because the concept is good.

Date of experience: December 4, 2013

Thumbnail of user darrellw14
Virginia
1 review
14 helpful votes
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May 1st, 2015

A employer hired me to do a job and then bailed on the project. I was doing decent business until I get hired for a project by what I think was a scammer. I tried to contact this individual for months to no effect. Instead of helping me, Elance suspended my account and then after "their review" say that their decision is final. There are several other freelancer sites that have a much better rating and customer service... use Elance and in the end, they will screw you over too.

Date of experience: May 1, 2015

Thumbnail of user timl57
California
1 review
8 helpful votes
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February 3rd, 2016

This website is absolutely awful. I must admit the way they set it up isn't bad.It is easy to navigate, but holy crap the freelancers on this website are terrible. I have only done one project on this website and it was a disaster. I asked the first guy I hired to make a cartoon Donald Trump. I thought the design was great until I found out he took the image straight off google images. Then I asked to make a cartoon Hillary Clinton and he absolutely butchered that. It took him for times to actually make the revision I asked for then when I asked to add something he wouldn't do it because he said his design looks more professional. So I fired him. Next I hired someone for the same project and it took 4 days to get any kind of update from him. My work was still not complete. 3 days later still no design. And to top things off the website goes down for at least 2-3 days a week... THIS WEBSITE SUCKS!

Date of experience: February 3, 2016

Thumbnail of user pavelv17
RU
1 review
0 helpful votes
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November 24th, 2020

Here you can really find interesting work and responsible intellectual clients.
To be successful here, you only need to be responsible for your words.
I really like the platform, it provides great opportunities for everyone to develop!

Date of experience: November 23, 2020

Thumbnail of user phelystusk
Kenya
1 review
0 helpful votes
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March 15th, 2021

Have not been disappointed on the upwork platform, they are very professional, attentive and you can be assured that client will pay you. Having a contract before starting a job it's an amazing idea, upwork transparency it's on another level. Have never had such a confidence on an online platform like upwork. I found assurity and security and final confidence to work on that platform.

Service
Value
Returns
Quality

Date of experience: March 15, 2021

Thumbnail of user ks155
GB
1 review
7 helpful votes
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June 26th, 2016

They haven't a clue about business structures outside the US and make you jump through so many hoops for a paltry rate that it really isn't worth the effort. They don't understand that a Limited Company is a legal entity or that all freelancers aren't sole traders.

Date of experience: June 26, 2016

Thumbnail of user edwardw486
Massachusetts
1 review
0 helpful votes
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April 28th, 2021

Hi,
I work as a fractional CMO and COO, supporting clients both with short-term projects and long term engagement. I have been a member of Upwork for several years, leveraging it to identify opportunities. I have made some excellent connections. Upwork is easy to navigate and provides credible info on companies that are looking for help. I highly recommend it to consultants and freelancers.

Service
Value
Quality

Date of experience: April 28, 2021

Thumbnail of user letitiziaj
Romania
1 review
5 helpful votes
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September 3rd, 2013

As a contractor I have lost hundreds of dollars when the freelancer disappeared.

And as a freelancer I did not receive their help in recuperating money from a contractor I worked for.

Sh*t customer service, no safety provided but damn do they ever forget to charge their big commisions? Never!

Date of experience: September 3, 2013

Thumbnail of user georgew144
California
4 reviews
10 helpful votes
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April 5th, 2018

They blocked files from being downloaded from my freelancer, then totally failed in their attempt to make them available, causing me to miss my deadline. They hide the support chat between time wasting worthless FAQs and a labyrinth of crap. They detracted from the interaction and got paid for it.

Date of experience: April 5, 2018

Thumbnail of user adrianc328
Poland
1 review
0 helpful votes
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February 4th, 2022

Upwork is a great place to test your skills. Opportunities that Upwork gives you, basically can change your life. I am a real example of it. Started with small projects to move into bigger ones. Working on Upwork it was a life changer. Fees are fair and support is always with you.

Service
Value
Quality

Date of experience: February 4, 2022

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