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Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
Upwork cheats people out of their money. Some freelancers worked for me, I was generally happy with the work and was ready to pay. Upwork suspended my account and the accounts of my freelancers and after 4 days, still have not told me why. Although I proved that I had access to the account I was paying from, by verifying two random deposits, they continued to request for more and more personally identifiable information. As I type this, my account is suspended. They did however, managed to open it long enough, to take the money that belongs to my freelancers out of my account. Those freelancers, haven't received their money, and their accounts are still suspended. Upwork's story to the freelancers is that they refunded my money but I haven't seen any evidence of the refund. If this is not fraud, I don't know what is!
Date of experience: September 17, 2016
Upwork is being run by a group of $#*!ty people who are just greedy for money. I don't say it is a scam, it is 100% legit and also I have earned a decent amount from upwork. But the upwork management sucks. Recently my account got suspended for no reason. When I asked them to provide me a reason then they simply refused and they also charge 20% from each service you provide and also a withdrawal fee and also a very low conversation rate. Moreover if unfortunately if you get in a dispute which is not a big issue because it can happen as there are plenty of frauds. In that case upwork again find new ways to launder money from freelancers. I can say if you are working fine on upwork then you are very lucky and a suggestion don't login your account from any other device or from app because app suck. Even though your project get spoiled but don't try to login on any other device if your care about your account.
Date of experience: July 20, 2017
My experience on Upwork has been amazing. I have met great clients on Upwork with the past three years and completed several projects successfully. The platform offers the best support and I recommend for freelancers who work remotely.
Date of experience: August 12, 2020
Introducing to you... the most trustworthy and usable freelancing site. There might many other... but comparing to them... in my opinion Upwork is the best... it's secure... it's look classy... it's perform well.
Love to work with Upwork.
Date of experience: April 3, 2021
I've been using upwork for over a year and have had a great experience. The site is easy to use to apply and manage contracts. With the new updates both small and enterprise companies reach out to me.
Date of experience: June 21, 2022
There is no privacy with Upwork. They suspended my account (which had all 5-star ratings) because of a comment in an email stream. Neither I nor the freelancer had spoken to Upwork about this. If it was an infringement of their policy, I don't have a problem with it. But the suspension was done without warning and could only be known by reading the email stream. I don't want my business known by the snoops at corporate headquarters of Upwork.
Date of experience: March 1, 2016
The fees would be more reasonable. For beginners after taxes and upwork fees there's literally no money left from the salary. But a great place to gather more experience and contacts! Easy to use and a lot of work options available.
Date of experience: March 17, 2021
I'm using upwork for a total of 5 years now and it relly helped me to connect with clients who have the same focus as mine. Upwork has been very helpful as well in providing jobs for stay at home moms like me who still wanted to pursue her career while staying at home. I will always be grateful for upwork and I will always stay in this platform to search for freelancing gigs
Date of experience: November 8, 2020
The concept of it is a great one, but the service at upwork is the worst. They don't care about honest transactions and are willing to let scammers work on their platform as long as they get their cut. I lost thousands of dollars with upwork and they did nothing about it.
Not an honest company at all, use a different platform.
Date of experience: December 21, 2018
As a brand new freelance writer this is the perfect platform to start out on. Picked up some great jobs in the space of a couple of weeks and have some really happy customers! Would recommend to all new freelance writers.
Date of experience: May 12, 2020
I'm using Upwork for since day 1. Finding clients is 100 times easier compared to any other similar platform.
The platform itself is perfect and always improving. My whole business is tied around Upwork and it couldn't be better!
Date of experience: November 28, 2020
It has been a great journey so far, I'm looking to expand with Upwork. They have the best clients base. The quality of the platform has never been easier.
Profile. https://www.upwork.com/freelancers/~010acecd7ae8b1d124
Date of experience: July 15, 2020
It was my first time and I ended up talking on WhatsApp to the freelancer. He took my website credentials and put malware all over my three sites. I had to close two sites and the third one is from being ranked number one in google to not ranking.
Date of experience: March 20, 2022
My sister who worked for oDesk (now Upwork) was before earning hefty sums of money from just working for the then oDesk. Suddenly, her account was terminated for no apparent reason. She told me that she contacted the US Office, and they promised to reinstate her which they did. However, when the oDesk (Upwork) Philippine branch saw this, they hurriedly closed her account once more for no apparent reason.
Date of experience: June 11, 2017
Upwork has been on a MASSIVE downhill slide since oDesk. They no longer handling their own dispute system (they are outsourcing it to some inattentive company called modira). Fraud charges on my paypal account are up from the new lower class of workers and when you dispute the charge with paypal, upwork tells them they are handling it. Instead, your dispute gets lost in a slow support system called MODIRA which is outsourced as well
It's BAD. 90% of of the jobs go wrong and support handles maybe 5% of the disputes! This isn't just an issue of crap work. They don't care about either the freelancer or the job poster.
Date of experience: April 11, 2016
I've been with Upwork for several years now and I appreciate the efforts they have to improve the platform for both clients and freelancers. I just hope that they would consider reducing fees because freelancers are getting hurt with the fees. Overall, it's still a great platform because clients and freelancers feel secured. I believe that Upwork will still do its best to improve more. Thank you!
Date of experience: September 10, 2020
There are literally tens of websites that are gathering freelancers to help people all get work done all over the world. I have hired a writer to help me enhance and make my CV look nice. Key features:
- No need to pay the freelancer upfront
- No taxation for non-US customers
- accepts PayPal
Didn't work for me on other occasions, but will highly recommend for any writing needs.
Date of experience: April 5, 2011
I am a copywriter and I have had wonderful experience with meeting great clients who are very communicative and it has been a wonderful experience growing my skills and my portfolio! I highly recommend.
Date of experience: August 7, 2022
I have been with Upwork as a Freelancer from the beginning when they merged with Elance. Once you decide on your work category you need to bid on as many projects as you can. In my case it is voice overs and within a week of my joining I had an offer to work on a clients project and I was thrilled. Work rules from Upwork are strict and if you follow the guide lines the work will come. Make sure your client has posted the escrow before you start a job and ask questions of your client so there is no misunderstanding. You can work full time or part time, your choice. Alan M.
Date of experience: December 20, 2020
I thought i was hiring a freelancer from the USA, turns out he was from and African country.
Upwork allows fake profile images, fake country locations and fake work skills to be displayed on their platform.
This cost me big on a job that was completed not to the specified request.
Upwork do not care when the work is of low quality or does not meet the contract specs, they say they are not responsible for this and i just have to work it out with the freelancer who refuses to refund my money.
This will not make any judgements if the customer is not happy with the work, so you are stuck with no satisfactory job completion and no refund.
Date of experience: February 16, 2020
I have worked on many freelancing platforms for the past 2 years. I started working on Upwork in May 2020 and since then I loved working on it. Upwork is the best freelancing platform I have ever worked on.
Tip for consumers:
If you want to earn great money and without any disturbance, then Upwork it is
Products used:
Freelancing Platform
Date of experience: February 17, 2021
I've been using Upwork since the beginning of my Freelance Career and so far I've had nothing but a wonderful experience. I've helped some friends joining the community since it worked well for me and now my friends are also spreading the word.
A big thank you to the Upwork team!
Date of experience: September 7, 2020
Was quite happy with Elance until Upwork took over, then I noticed a decline in job offerings, pay and general customer service. When I called to finally close my account after dealing with one too many issues, the rep on the phone didn't seem to care when I told her how disappointed I was with Upwork. Don't waste your time.
Date of experience: April 21, 2016
I am lucky that I have worked with the best clients thus far. Only one customer is kind of absconding with this final escrow. But apart from that, I have only met with gems. That said, I have applied for various jobs with great excitement. It is not the money that turns me on, in the first place. It is the thrill and joy of working on an engagement that is close to my heart. However, on many occasions, I have sadly realized that requirements are posted but the respective clients do not look at them for days on end. They either never look at these ads, or look at them but do not respond to applicants. Eventually, these posts just fade away, for want of a better word. I hope Upwork has a mechanism to manage this, in the interest of all the stakeholders; the freelancer, the client, and the platform. The second category of the client is the one who never confirms the payment details, offers a low rate, but expects the moon and something else.
Date of experience: August 31, 2021
Thank you for helping me grow! You have helped me to discover of my potential. I have been invited for many job posts and been hired more than I have expected. I have just started this August 2020 but the opportunity is really overwhelming! Kudos Upwork!
Date of experience: November 1, 2020
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