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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user diogoc6
Brazil
1 review
0 helpful votes
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August 7th, 2020

Awesome freelance workplace to be and meet great clients! I'm a freelancer video editor for 8 years now thanks to Upwork. I started my career on this platform and it's the best out there! I've tried others as well but Upwork Rules!

Date of experience: August 7, 2020

Thumbnail of user anandu2
India
1 review
0 helpful votes
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August 7th, 2020

The first few months were challenging on UpWork. If you stay focused to any one platform. You'll surely get amazing results and lots of quality clients. I remember a year where I had earned over 25K just working part time. UpWork is amazing.

Date of experience: August 7, 2020

Thumbnail of user rosss54
Chile
2 reviews
20 helpful votes
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December 14th, 2016

Anyone reading these reviews will understand that you will be very disappointed using upwork.com.
Since I wrote my original review, things have gotten even worse so I can't imagine how bad it is now.
I only gave 1 star because I had to!

Good luck Upwork... look forward to seeing this disgusting website going down.

Tip for consumers:
Don't ever use this website!

Date of experience: December 14, 2016

Thumbnail of user mariumb
Pakistan
1 review
0 helpful votes
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October 28th, 2020

Upwork is really good plate form to work from home. But I would rate 5 stars if they could reimburse the connects for which jobs are still vacant. As those can be used for other proposals. The time duration of Job expiry should be less so that we can use our invested connects.

Date of experience: October 27, 2020

Thumbnail of user jordanm76
Illinois
1 review
9 helpful votes
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June 11th, 2016

I got lucky. My client and I got "flagged" for "suspicious activity" after I'd made 50$ on two other odd jobs. They locked down my account and spent the last week doing nothing but asking us for screen shots of various things(email, the work, etc.) At one point, they started pasting the stock reply into our Zendesk ticket to keep as satisfied. I've given up.

I'm very glad I didn't get a chance to bill this client the 1,000$ through the platform, because I'll never get the 50$ back that is already in escrow there. Part of the suspension is the inability to withdraw your money. I think that's why they do it.

Date of experience: June 11, 2016

Thumbnail of user jackf73
Thailand
2 reviews
6 helpful votes
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April 15th, 2017

I've been with upwork since 2009, it was great when it was Odes, but then came the incompetent, low skilled support staff, who did not know their elbow from their ar#e!
Just such and irritating experience to have these people close job posts and waste time for absolute no reason.

Date of experience: April 15, 2017

Thumbnail of user janh355
Philippines
1 review
0 helpful votes
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November 15th, 2020

I've used upwork now for 2 years and made good money here. I wish their premium service could offer less upwork fees on new contracts, and also a possibility to ad more specialized profiles. Other than that its a great platform to get into freelancing in any type of jobs you're looking for.

Date of experience: November 15, 2020

Thumbnail of user neilr99
Florida
1 review
13 helpful votes
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December 16th, 2018

Posted a listing for a writer for project paying up to $10,000. Absolutely 100% legit and all screens filled out properly. However, because of imbeciles running this site, my true, authentic posting was declined as a scam. I think they have it wrong - UpWork is the scam. Wasted 20 mins. Describing high-paying job that many writers would jump at. Upwork is obviously an amateurish, nickel and dime operation with no experience or understanding of professional high paying projects. Go to other sites that really know this business.

Date of experience: December 16, 2018

Thumbnail of user talala24
Pakistan
1 review
0 helpful votes
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June 10th, 2020

This is the best platform for freelancer, it's secured and very productive.
I have found myself getting fairly consistent work through Upwork and I'm looking forward to many more years of working with them. Thank you everyone!

Recommended :)

Date of experience: June 9, 2020

Thumbnail of user sahilk39
India
1 review
0 helpful votes
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December 20th, 2020

Upwork is best freelancer site i worked with. Project posted by customers are all valid and payment reference also valid when we complete project.
Only one drawback for freelancers that they charge a lot 20%.

Date of experience: December 18, 2020

Thumbnail of user elizabethm210
Kansas
1 review
8 helpful votes
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May 17th, 2017

UpWork only cares about the money from their clients. Freelancers work is irrelevant to them. They will vouch for the client more than anything, and t hey won't care what the freelancer thinks. An individual is underpaid and overworked. I don't recommend this organization to anyone. In fact, work outside your house if you can.

Date of experience: May 17, 2017

Thumbnail of user abdulwahhaba
Pakistan
1 review
9 helpful votes
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May 28th, 2017

Upwork recently suspended account without any reason. They told me that there's some violation regarding asking client's payment via paypal or something. But i never did, i asked some for some proof, they din't replied me either.

Moreover, just before getting suspended. I used to move my entire Clients either from other platforms / Facebook / Twitter and real life ones to upwork, so i could make my portfolio. But upwork ruined it at all. This is disgusting and totally unacceptable. I've referred 12 new people to use Upwork but now i am going to aware them with its reality that they're just like hell.

Please stay away from such a company. These are the real scammers.

Tip for consumers:
I will never ever ask you to use Upwork as your permanent earning source. It will screw you up without any notice or warning & very funny, without any proof.

This is HELL!!!!!

Date of experience: May 28, 2017

Thumbnail of user ashleyp79
Illinois
1 review
7 helpful votes
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August 18th, 2016

I have submitted three emails to the Upwork staff regarding an email they sent me that had errors in it on their end. Every. Single. Email. EVERY ONE of them I got an instant email back with the same generic "we can't accept you because there isn't demand for it." Meanwhile, more than 1,600+ jobs are sitting wide open, ready for people who are willing and able to work to get clients projects completed.
What gets me is that they already had the information from me as to what my skill sets were (for which I am evidently being denied) - before I even was required to put in my personal details, such as my workplace, physical address, and phone number. So now, not only does this company have my information - they won't even consider allowing me to apply for jobs with them.
Stay the heck away from this company. Please. I wanted to have faith in this company, but their automatic system is murdering them.

Tip for consumers:
More than likely, you won't be accepted. Don't put too much initial effort and spend time creating a quality profile like I did.

Service
Value
Quality

Date of experience: August 18, 2016

Thumbnail of user kieshal
Philippines
1 review
4 helpful votes
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August 23rd, 2017

Poor customer service, it sucks, my account has been suspended for multiple proposal, I have a lot of previous jobs and got 5 stars feedback, I did pass all the information to many time to upwork and nothing happened but thanks to my client he still paid me thru paypal.

Date of experience: August 23, 2017

Thumbnail of user ayoolaa
Nigeria
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

One would have thought a job marketplace as safe as this would be unachievable, looking at the rate of cyber insecurity, but Upwork boast of such a safe virtual workplace environment.
Its impact to deflate balloon of skyrocketing unemployment is incredibly great.

For me, it has boost my monthly turnover. I can't wait to win more jobs, deliver satisfactorily, earn more badges and turn it from side hustle to main career.

Tip for consumers:
Ensure to read and understand their TOS (Terms of Service). They have stern policy that helps ensure safety of the workplace.
Among all, never accept or give service outside of Upwork, everything is safe within.

Products used:
Upwork basically offers services.

Service
Value
Quality

Date of experience: July 19, 2022

Thumbnail of user asifk37
Sweden
1 review
0 helpful votes
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August 15th, 2020

Despite of tough competition and various level of prospective client with different budgets, it's still my online medium to acquire new contracts and keep long-term relationship with my clients. Upwork now focusing on top talent selections which I think increase the platform reputation and will attract reputable companies to hire expert contractors for short/long terms projects.

Date of experience: August 15, 2020

Thumbnail of user catherineb442
Canada
1 review
6 helpful votes
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August 24th, 2020

Although happy with the freelance work, I found their customer service and payment processing to be horrible. While the freelancer and I agreed to a fixed payment of $200 for a simple logo, I was charged far in excess (at one point over $600). You think it's fixed, and then they charge you again. I had no response to emails or phone calls. I feared it was a "shell" company. I finally sent out a tweet and got a response and then had to wait almost 5 days before I could speak to a person (rather than a "bot') who went on about "exchange rates" between Canada and U.S. being the discrepancy. I don't know how any American can insist that exchange rates are 3:1 when they are more like 25-30% lower for Canadian dollar! It took a long time for me to escalate this issue to the next level and although they did credit my account, there was always something missing. I just decided to cut my losses, change my credit card and NEVER use them again. Nightmare.

Date of experience: August 24, 2020

Thumbnail of user zaheenm
India
1 review
0 helpful votes
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January 10th, 2021

Upwork is an excellent portal for new and experienced freelancers looking to build their careers. Even if you're interested in taking up part-time gigs, this is a great platform to do so.

It offers a wide range of opportunities in both general and technical fields.

Getting approved can be difficult, but once you're accepted. You can make a decent living with your hard work.

Service
Value
Quality

Date of experience: January 10, 2021

Thumbnail of user umnaz
Mauritius
1 review
2 helpful votes
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November 15th, 2019

I am a student of IT, and mostly my searches are related to online earning platforms. This site is great for students who want to work for other people from all over the world and share their talent globally.

Date of experience: November 15, 2019

Thumbnail of user brianh2478
GB
1 review
1 helpful vote
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June 7th, 2022

I have found that Upwork is a complete waste of valuable time as after twice placing a job and ending up with zero freelancers capable of doing the required tasks I gave up. Is there a reliable source for finding freelance web programmer/builders

There can be initial interest in your job posted on Upwork but as is so typical of freelance programmers it seems, their communication skills are often non existent and they subsequently drop off the radar without quoting for the work. How one can deal with this level of ignorance is beyond me as someone trying to start a business and pay out good money for professional help.

The Upwork site is not very unhelpful in my opinion with no facility to draw attention to unprofessional conduct or failures to respond in a coherent and timely manner.

Total waste.

Date of experience: June 7, 2022

Thumbnail of user sparshc
India
1 review
0 helpful votes
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April 28th, 2021

As an full time video editor the most difficult part of my job was to find jobs and land clients, In my 2 year freelance journey I've found upwork to be the best platform for any freelancer out there.

Service
Value
Shipping
Returns
Quality

Date of experience: April 27, 2021

Thumbnail of user austinh136
California
1 review
3 helpful votes
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June 10th, 2020

There are better freelancing platforms than Upwork. They will occasionally request a random interview and don't mention they charge service fees upon sign up. Also, there are a lot of online threads about account suspensions out of the blue. This platform is like one of those apps that go bad after an update!

Date of experience: June 10, 2020

Thumbnail of user vincentw72
Netherlands
1 review
0 helpful votes
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May 20th, 2020

I never thought I could but...

Within 3 days I got my first client and then 4 days later my second.
So the start was great.

Why I rated 4* is that Upwork takes 20% service charge. That's high already but they also make you buy "connects".
You need to buy "connects" to be able to send proposals.
I think this is unnecessary, given the size of their platform.

Not to end on a negative note, it is a great chance to build your portfolio and gain experience.
However, in the long run, I do not know how much of my earned money I want to throw at them.

I recommend it for anyone getting started and side hustling.

Date of experience: May 20, 2020

Thumbnail of user emilyh344
Colorado
1 review
27 helpful votes
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January 13th, 2020

I'm a freelancer. Applied for a number of jobs over the past two years. Haven't gotten a single one until recently. The client kept trying to go around the platform but I liked having the backing of Upwork (I thought) in case something went awry. Well, it did as the client's payment method didn't go through when payday hit. So, I worked for two weeks for free. I did online advertising for him and of course his credit card ended up not processing (loser) so I'm stuck with HIS EXPENSES too! Ridiculous. Upwork has been completely worthless helping with this situation. Worthless. Do not waste your time!

Date of experience: January 13, 2020

Thumbnail of user cheyennem12
Washington
25 reviews
33 helpful votes
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July 20th, 2019

This site is a scam. They over charge freelancers then rate them on a very low scale.The job posts are all scams as no one every hires. I have placed dozens of bids and no one answers. The ones that have invited me to bid are scammers looking for free work. Horrible site.

Service
Value
Shipping
Returns
Quality

Date of experience: July 20, 2019

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