Upwork

How would you rate Upwork?
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Colorado
1 review
2 helpful votes
Follow JungGun C.
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Poor process in general, demands a lot of unnecessary private information that they don't really look at other than just saying I have a record of you in our system. Don't use ever if you are hoping to keep any kind of privacy. Also 0 support service that responds slow and just overall unsupportive if your salary is on the lower end (I've heard if you are spending/earning more on upworks they will tune in faster, which is understandable yet disturbing).

Date of experience: February 5, 2018
Pakistan
1 review
0 helpful votes
Follow Abu Zar M.
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Upwork is the best Freelance Marketplace in the world. I'm on Upwork since 2020, and I really appreciate their work. Upwork provides a great opportunity to skillful people. It's a great platform to build your career. Best wishes ;)

Date of experience: May 10, 2021
GB
1 review
6 helpful votes
Follow Ryan G.
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The idea of Upwork is actually quite a good one. Find a freelancer matching the skillset you need, and pay competitive prices for it.

However, as seen with the majority of the rest of these reviews, they don't actually offer any protection to the customer, with cowboy freelancers rife. I've now used three different freelancers that have blatantly lied about their skills in order to get paid.
Upwork claim that they have buyer protection in place, but their system to refund is flawed and doesn't make sense for the workflow of any business.
All the protection is on the freelancer, use with caution and if in any doubt, claim before 30 days after first payment.
My advice: avoid, use a competitor.

Date of experience: August 16, 2016
France
1 review
0 helpful votes
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Upwork user feedback
February 8, 2021

A very reliable freelance platform,there are many jobs every day. I've had the experience of being scammed on other sites, but it's rare on this site. The only shortcoming is the mobile version of Upwork. Message chat interface sometimes works and sometimes doesn't work, When the page doesn't appear, it will say something like "We Couldn't Complete Your Request. Which makes me very upset sometimes. In the choice of school section of the profile, I graduated from a school in France. I can't find it.

Date of experience: February 7, 2021
Greece
1 review
5 helpful votes
Follow Thalia C.
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I have been an active freelancer on Upwork for the last three years, with a top rated status and a job history of thousands of worked hours. Due to an issue in their system, most of my portfolio items suddenly disappeared. After discussing with support for over 2 months, they concluded that they can't bring back my portfolio just like that. When I told them that this issue has cost me thousands of dollars since I wasn't able to get any jobs these last months, many of my portfolio items have been lost forever, and I would have to re-build everything from scratch, they replied that they are willing to issue me 50 connects (which can be bought at $7.5). Terrible understanding of customer satisfaction.

Date of experience: July 17, 2019
Thailand
1 review
4 helpful votes
Follow Iurii Z.
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Poor
June 18, 2017

I was using oDesk for ~10 years and liked it, but after it was merged with Elance and started implementing new policies it is terrible to use. High fees, ridiculous terms, fewer payout options, more delays. And recently they just suspended my funds with no reason and require me to video call them to get them back. That was a last drop of my patience. I quit Upwork.

And now I even can not close my account. It says "Thank you for using Upwork.
At this time we are unable to close your account."

Date of experience: June 18, 2017
Ukraine
1 review
0 helpful votes
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Worth it
November 27, 2021

It was really hard to become an Upwork freelancer. I couldn't get verification during a year. But that is an actually the main idea how to immerse in the world of the best professionals with the most interesting projects. Decent pay and no fraud.
I love this freelancing platform.

Date of experience: November 26, 2021
Kenya
1 review
0 helpful votes
Follow DUNCAN C.
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Upwork is the best platform to help you grow in your career. This platform connects you with clients from various parts of the world and you get to interact with them by working on there projects hence gaining skills in your field of study.

Date of experience: April 26, 2021
India
1 review
7 helpful votes
Follow Abhishek R.
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Seems good to me
August 9, 2016

I left my job for upwork. Have been working for 2 years have earned around ******* usd over this period from upwork clients and their referrals. Have worked out great for me at least from India. I work in data science projects. Yeah their increasing their fees is a pain

Date of experience: August 9, 2016
Pakistan
1 review
16 helpful votes
Follow Ali B.
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"Upwork" has consistently been the best stage to work around the world. I won't contrast with others yet as far it is worried about my experience, Upwork has always been on my first need, it is possible that you state FIVERR or some other. Credit to the group endeavoring to give imaginative individuals a space to explore their aptitudes and profit introduction around the globe. I would like to make more progress at meeting new individuals and companies through Upwork. Thankyou, Cheers.

Date of experience: November 13, 2020

Overview

Upwork has a rating of 2.4 stars from 2,121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 5th among Freelancing sites.

service
528
value
511
shipping
277
returns
322
quality
501
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