• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user houssm
1 review
8 helpful votes
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March 4th, 2017

I spend over $******* on Upwork but when I hire (most Indian) freelancers they where all a disaster. No deadline reached, they lie about the work which is not done to get a payment, they log in for more hours. They drag the project to keep your for long time to benefit the payment.
I hired a Indian company who had a good feedback on Upwork. But then I found out they gave my work to students so they can focus on getting more projects.
At the end you pay triple the price than developing it in your country. No outsourcing for me anymore.

I WILL NEVER EVER USE UPWORK ANYMORE!
*******@hotmail.com for proof

Thumbnail of user gennadyk3
1 review
0 helpful votes
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December 10th, 2020

I went to work on the platform Upwork (then it was called oDesk) from platform Elance in 2015. Gradually gaining experience in communicating with customers and in software development, I gained confidence in the future. I see the movement of the platform Upwork in the direction of improvement of work with clients and freelancers. I hope that my work with Upwork will last a very long time.

Thumbnail of user freel5
3 reviews
14 helpful votes
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January 26th, 2014

Let's see... I pay elance.com a monthly fee to apply for jobs, if I want to apply to more than 40 jobs a month... Hmm, I average 30 applications on oDesk to land one gig (now, oDesk was purchased by eLance...)... STOP! Paying a monthly fee as a poor freelancer to apply for jobs that take a % fee that were posted by multibillion $ corporations is just a way wrong business model. Period. STAY AWAY from pay-to-play.

Thumbnail of user samuela170
1 review
0 helpful votes
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October 11th, 2020

I couldn't think of a title but will, when I get to the end of this review.
We live in an era when humans feel more isolated than connected.

Covid-19 made sure of that.
It came with blessings - Family. Spending time with family and really connecting with them.
The Family is a Unit or Node. Every Family on Earth are Billions of Nodes.
If every family is happy and in turn billions of nodes happy, The Earth is Happy, No more wars - one day!

The Business of Upwork is in making sure that we all while seemingly being disconnected or isolated, are connected with remote work we love to do while being with the people we love.

Upwork helps to facilitate and support your growth.
As a Freelancer on Upwork, all you need is to be professional, honest, mature and play by the rules.

If you do a great Job, your work touches lives of people in remote parts of the world.
So Upwork provides you with a delivery mechanism for you to touch the world.

Thumbnail of user clienteles
1 review
7 helpful votes
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April 17th, 2016

Elance was a good place to work for both clients and freelancers. UpWork, on the other hand, is absolutely terrible. Not only is it the WORST freelancing platform, but it seems like generally worst place to work online.

Scams, bugs, bugs, more scams, upselling, lead generation, scam, bugs, and more bugs.

Support is the worst I've seen. They promise you the world and literally don't do anything.

Incompetent, completely lacking logic, and feels like it was developed as a high school project - I've done better in my first year of programming.

DO NOT SIGN UP to UpWork - promote better platforms out there, and let UpWork die the slow death that it deserves.

Thumbnail of user lessonl2
1 review
11 helpful votes
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March 17th, 2017

Fees, fees and then more fees... after a freelancer submits all of their information.
In addition to charging 20% of anything earned, Upwork.com (or UpCHARGE.com) charges $1 for each job applied for. If it looks like a scam and smells like a scam...

Thumbnail of user alir123
1 review
0 helpful votes
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September 17th, 2020

The world around us is changing and our workspaces are evolving. Upwork has provided us with the perfect platform, according to the constantly evolving technology, to connect businesses and business owners with freelancers.

Thumbnail of user salamaa1
1 review
7 helpful votes
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December 27th, 2016

They approve payment to freelancer without my approval and the freelancer did not do the job nicely. And the help center asking me to pay 290usd to help me to get the money back. I hate their help center. IF you going to use upwork do not pay dispute money without the job complete so they can not steal your money. Guys use separate credit card for the payments just use the exact amount.

Thumbnail of user shivamk2
1 review
8 helpful votes
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January 31st, 2017

I have not violation any rules issues by work but my upwork account suspended due to submitted proposals for jobs. Freelancing work is the part of sending proposals and Upwork suspended my account for sending proposals; What a non-sense decision from upwork. Really BAD and POOR decision from upwork.

Also I am not able to withdraw my money(USD $380) from upwork account to my bank.

Guys beware about upwork fraud. Please do not use this site/company.
This is Fraud and Scam company. I will report to FBI and upwork will suspend.

Please contact here to report FBI:
https://www.sitejabber.com/reviews/www.upwork.com#299

Upwork name will be Downwork.

Tip for consumers:
Scam company Please do not use this site/company.
You will get loss of money and time.

Service
Value
Shipping
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Thumbnail of user shilpam15
1 review
0 helpful votes
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July 26th, 2020

Agreat onlne marketplace for freelancer to make carrier. Great site with great help. You no need to worry about bringing clients, looking for job. What you have to do is sit with your comfort and logged in upwork.

Thumbnail of user silvian40
1 review
0 helpful votes
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October 27th, 2021

I recommend you to work with Upwork 100%. As a freelancer from Central America, I have been able to connect and do business with companies in the US very successfully, creating many new opportunities for my work life and increasing my income. Helping businesses and their owners to achieve their goals and creating long term business relationships is very easy and fair with Upwork. I highly recommend business owners to find the professional talent they need for their business on Upwork. You wont regret it! Freelancers around the world Upwork is the future; Work smart and create the life you want using this amaizing tool.

Benefits for freelancers
*Payment protection
*Clear contracts terms
*International Clients
*Easy payment methods

Benefits for clients
*Qualify professional
*Reduce your operations cost
*Provide life changing opportunities
*Grow your team faster
*Easy payroll execution

And more

Silvia N

Thumbnail of user aiyaaro
1 review
0 helpful votes
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October 2nd, 2020

Upwork is a very good platform and very secure platform for freelancers.
I love Upwork, I want to become Top rated freelancer on Upwork because I love to work from my home and have more and more clients to work with.

Thumbnail of user dianew589
1 review
0 helpful votes
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July 31st, 2020

I had dreamed of being a published author since I was 12 years old, but I lacked the confidence to try. A friend introduced me to Upwork. It was so easy to submit proposals, and the clients genuinely valued my skills and talents. I liked that Upwork guaranteed payment, so clients couldn't rip me off. Upwork handled all the payroll and administrivia, so that I could concentrate on producing quality results for my clients. I love that I'm able to get quick answers to my questions via their online chat. Highly recommend Upwork!

Thumbnail of user brianv11
1 review
7 helpful votes
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October 1st, 2014

This is pretty much a stab in the back for the hard work and dedication I had put into Elance. As with many of you we put in the extra effort to have our clients satisfied, thinking the result would be more business for the service we offer.

Out of the blue my account was under review with no explanation as to why, other than form letters. "Close out all your jobs" and then we will review. I strongly feel it did not matter what I did... something triggered my account to be shut down. I guess I will never know.

In the long run it is better off for me not having to deal with an unprofessional company that does not have the "Balls" to talk to me to give a reasonable explanation. I just have to apologize to all the people I have worked with who put the trust in me recommending Elance.

Brian Verigin, YahSuccessBlog.com

PS. Elance please stop sending me offers to bid on jobs... I do not have an account with you.

Thumbnail of user ramyaa4
2 reviews
4 helpful votes
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October 16th, 2017

I have previously worked at upwork as freelancer. It was good experience. But as I am a telecom engineer, I need more projects related to telecom. That's why I have at fieldengineer.com where I have many projects related to telecom industry.The perfect workforce solution for telecom companies. A platform specifically designed to hire a telecom engineer to work remotely

Thumbnail of user ottok16
1 review
4 helpful votes
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February 21st, 2020

They are not worth even filling out the application to be freelancer. They ask the dumbest questions and are stricter than Hilter when it comes to qualifying for work. The will make it very difficult to even get past their registration form.
I found another freelancer site and found work immediately.
Forget even pursuing work through them, they are a sham.

Thumbnail of user jennyv4
1 review
7 helpful votes
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November 25th, 2014

I accepted my first job on elance. Indian-based company paying $5/hour... I accepted it thinking I would do the job to get a rating. Big mistake.

This company is out of Mumbai and the guy was impossible to please. Said my work was of exceptional quality, then turned around at the end when I said I wouldn't do any more work until we renegotiated a new rate and gave me a 3.7 out of 5 rating.

That just ruins my rep for any future clients.

Client ratings are too subjective and the rates offered freelancers are way below market value. I would not recommend elance to anyone in the U.S. or, at best, only submit proposals to U.S. or European-based clients.

Tip for consumers:
Only accept jobs from U.S. or European-based clients.

Indian based companies pay like $5/hour and expect exceptional work with very short turnaround times. Very disappointing.

Service
Value
Quality
Thumbnail of user leekyl
1 review
6 helpful votes
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September 25th, 2017

I had an issue with a freelancer I hired going MIA. He got paid for 1/2 the job went and then went silent. Upwork is more concerned with keeping every dollar than admitting when something goes wrong and correcting it. You provide security for the freelancer but what security do the people and companies hiring these freelancers get? After months of dealing with the very unprofessional CS team they FINALY came to a resolution when they could't get in contact with the freelancer either. They were suppose to refund my money back to my credit card as I explicitly stated. They gave me a credit and it was used my another person on my team. HENCE ME EXPLICITLY stating refund back to the original form of payment.

Thumbnail of user milosk3
1 review
0 helpful votes
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June 24th, 2020

Since I started freelancing on Upwork, it was a continuous growth. I earned, I worked on exciting and challenging projects and I improved my skills range. I have tried to freelance on other platforms like Guru, Hubstaff, Freelancer, and Fiverr. Here are my reasons for the 5 stars feedback and why today I freelance ONLY on Upwork:
1. The largest number of clients and job postings (in my category-Illustration and graphic design).
2. Excellent feedback system which helps to select the best jobs and clients.
3. The best UI/UX design among marketplaces for freelancers.
4. Excellent contracting and payment system, protecting freelancers and clients both.
5. Upwork real-life meetings and events, so as webinars where you can hear a lot of interesting topics helpful for a better freelancing.

Thumbnail of user christopherb149
1 review
5 helpful votes
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December 10th, 2017

Upwork rejected my application. I have superior writing capabilities and access to online databases like EBSCO Host. I could have brought excellent writing and content creation skills to the platform yet they rejected my application because they have too many writers. How is that possible? Why not let employers decide? I suspect they rejected me because I have started my own SaaS for business development, not at all in competition to Upwork. I guess I should have lied and showed myself to be less capable of delivering quallity writing and online content.

Thumbnail of user amandaj75
5 reviews
49 helpful votes
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October 25th, 2016

I was an Elancer for 6-years and LOVED it. I've been on Upwork for a year and make peanuts. The interface sucks, the job pay for most jobs suck, and while I get an occassional job, it is nothing worth bragging about. A recent issue with a client resulted in a $30 loss for me with agreement for the client from the start. I really hate the site but what can you do until you find one that is free like this one? I did write this book if anyone wants to look. https://www.amazon.com/dp/B00WQ3YFZ0

Thumbnail of user arnoldm94
1 review
0 helpful votes
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March 30th, 2021

Upwork has made it possible for me to get clients from all over the world, and learn so much through working with different teams. I definitely recommend Upwork.

Service
Value
Quality
Thumbnail of user eveh6
7 reviews
19 helpful votes
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April 20th, 2016

Are you kidding me? You have a project on Elance, it is ongoing, it is complex, you are using the platform as it presented itself - as a way to document, contract, schedule, approve, pay the freelancer - and Upwork is NOT going to migrate that information, they want you to conclude it as "finished" and start a new project. Really? Legally and in all sort of dimensions this is POOR business. And Upworks customer service is incompetent, their offices - no one seems to exist or answer phones. Elance was pretty good to great-now it is like the inmates are running the asylum.

Thumbnail of user reggom
1 review
2 helpful votes
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January 31st, 2023

There has been fraud on my account for over 2 months now where a freelancer got into my account for another country and charged $250. The freelancer's name is Suleman Ahmed. I complained to Upwork and they said there's nothing they can do even though I have a message from the freelancer saying "Ok manny I use your fund. I return your fund in 1 week. Send me Account number I send you.

I with draw you fund." This happened again with another freelancer name Muhammad Faizan and he took $650 without me hiring him for the job. Can someone please help me? I have worked with IT for over 3 months now and I haven't received any resolution. I'm sure Hayden Brown wouldn't like to hear about this type of service. I've been with Upwork since they were formerly known as Elance. So we are talking over 9 years.

Tip for consumers:
Be very careful using Upwork. There are a lot of scammers from other countries on this site.

Products used:
I never received service from two freelancers that were able to pull money from my account.

Service
Value
Quality
Thumbnail of user margaretr812
1 review
1 helpful vote
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August 20th, 2021

Great - Love the ability to connect to clients seeking remote services
Not So Good - Lots of spam listings and the rating system is VERY skewed against the freelancer.
If you are willing to work hard at UpWorks system- then it can be a great tool. Worth the time, but frustrating and needs serious improvement.

Tip for consumers:
Pay close attention to all your scores and ratings. Ask clients for positive feedback. Do not take clients with a short UpWork history or who are unverified.

Products used:
Freelance Work

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