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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
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270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user ganeshp17
India
1 review
0 helpful votes
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November 3rd, 2020

Upwork changed my life. I love it.
Get your clients and show them the expertise skillset. You can work from anywhere. Great place to work and explore and make your career as a freelancer

Date of experience: November 3, 2020

Thumbnail of user guyn20
Ohio
1 review
6 helpful votes
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June 24th, 2019

UpWork charges you 20% of all the money YOU earn which has nothing to do with them. By taxing the creative 20%, they make your proposal prices increase without even telling the client that they tax you. Then they make you PAY to propose to a client!

They take 20% from you, make you pay for connects, have completely unresponsive clients, will block you if you don't make money every week and make you PAY THEM to be unblocked to see clients.

$#*! UPWORK

Date of experience: June 24, 2019

Thumbnail of user rachels760
Philippines
1 review
0 helpful votes
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February 22nd, 2021

When you get your profile right, you get a lot of clients! It is the best platform for me and really did help in my Freelancing career. 100/10 for me.

Service
Value
Quality

Date of experience: February 21, 2021

Thumbnail of user rayhans4
Bangladesh
1 review
0 helpful votes
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October 4th, 2020

Upwork Is the best platform for every person. If you want to start your Journey You can start from here. It's a very professional, trusted, and high-quality source for you.

Date of experience: October 4, 2020

Thumbnail of user kenb451
New York
1 review
0 helpful votes
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May 23rd, 2020

I've belonged to Upwork for years and have found their servicing to be excellent, and the platform an almost ideal one for freelancing professionals eager to work with serious clients.

Date of experience: May 22, 2020

Thumbnail of user sohelr17
Bangladesh
1 review
0 helpful votes
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May 5th, 2020

Upwork is the best online marketplace. I have developed my career with Upwork to get connect with many clients. I am very happy to be a part of this community.

Date of experience: May 5, 2020

Thumbnail of user krunald2
India
1 review
0 helpful votes
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August 8th, 2020

Overall, it is a good experience to work on Upwork. Finding 1st client is difficult but overall, the platform is neutral for both clients and developers.

Date of experience: August 7, 2020

Thumbnail of user emmanuele23
Nigeria
1 review
0 helpful votes
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May 27th, 2020

Yes, there are lots of freelance websites out there but none can compare to Upwork in terms of security. It's surely one freelance website I'd recommend any day, any time!

Date of experience: May 27, 2020

Thumbnail of user alimm4
Nigeria
1 review
0 helpful votes
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April 2nd, 2021

It's been an outstanding experience so far. Upwork has saved my life literally. I'm from Nigeria, no work after University study, started working in upwork and it's been an awesome.

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2021

Thumbnail of user csabab7
Viet Nam
1 review
0 helpful votes
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April 12th, 2021

It's an awesome platform to extend your client base. You are not locked to your home markets, if you have some competitive advantages, you can find clients from every continents.

Date of experience: April 11, 2021

Thumbnail of user anasb25
Morocco
1 review
0 helpful votes
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December 24th, 2020

Upwork gave me the opportunity to work with clients from around the world. The whole experience is smooth and well established. I'll definitely keep collaborating with them in the future.

Date of experience: December 23, 2020

Thumbnail of user nicolasg9
France
34 reviews
133 helpful votes
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December 29th, 2021

Review from me as a client:
One of the main issue for me is when I activate the ability for freelancers to manually log hours. This opens the gate to scams. In the past, a freelancer asked me to activate this feature and logged the maximum number of hours for the week. Then, he didn't do anything.
Then, it is difficult to find good freelancers because good freelancers have limited options to promote their work. For me, I find that freelancers on fiverr are better than on upwork. There are lots of low skilled freelancers on upwork. You can't rely on the user reviews. They are far too optimistic. For example, I have hired a Freelancer with 80% success rate. I discovered this individual didn't work from a computer. He just had a cellphone to communicate with me.
Clients are rated too. It may explain why clients give feedback that are too good compared to the quality of a freelancer. It may take ages to find a good freelancer because you would need to hire maybe 6-7 of them to find the best one. The most straight forward and simple your request is and the better it is. It is easier to find a good translator than a good business advisor on upwork. I think you can be satisfied by upwork if you hire freelancers to achieve simple tasks. For example: review a product, write a piece of code, translate something... Conversely, if you look for marketing advice, HR advice, business advice, don't go there.
Also, i think that some freelancers are overpriced compared to employees. It sounds crazy but it can cost you more to hire freelancers than employees.

Service
Value
Quality

Date of experience: December 29, 2021

Thumbnail of user badmust
Nigeria
1 review
0 helpful votes
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April 26th, 2021

I love Upwork. If you need freelancers to carry out your Digital Marketing services, then you can trust Upwork. I've been using Upwork and trust me, it's full of professionals.

Date of experience: April 25, 2021

Thumbnail of user murrellj
Kentucky
1 review
0 helpful votes
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December 10th, 2020

The world's best freelancing platform for the right developers. I have been a member since April 2020, and I made 60K for the last 6 months. Big thanks to Upwork.

Date of experience: December 9, 2020

Thumbnail of user dp27
South Africa
1 review
12 helpful votes
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May 27th, 2014

I am waiting 2 years for any payouts from Upwork, My earnings standing at $269,920.
I communicated with them nearly every week but they do not even come back to you, stay away!

Dawie Pieterse.

Date of experience: May 27, 2014

Thumbnail of user imrana20
Pakistan
1 review
9 helpful votes
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December 18th, 2015

To start with, let me clarify that I'm a top-rated Upwork freelancer and have been getting good business there. However, ever since they re-branded as Upwork (from oDesk), they have begun to suck in spectacular ways.

Their site is infested with bugs. Messages go missing all the time, it's no big deal. Notifications are not sent for new messages, payments, etc, it's kind of routine. Their site fails to load all too often. Worst of all, they have the lousiest IT and customer services people, who would just keep giving you lolly-pops without actually solving the problems. My last complaint has been pending with them for more than 2 months, and they have failed to resolve the issues.

This was their technical side. Now, coming to the business. Ever since they merged with Elance, they have become the lousiest place to get work. I mean, I'm among their top 10% contractors. Yet, I hardly receive one invite in a couple of weeks. I need to send at least 50 applications before I get a single reply. Frankly, I'm lucky to have made some long term clients in the times of oDesk. Upwork is utter trash.

Their CEO should get an award for screwing up a perfectly good website in a spectacular fashion.

Date of experience: December 18, 2015

Thumbnail of user alanl76
Canada
2 reviews
14 helpful votes
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November 24th, 2017

I understand it's a business and it needs to make money but I think the fees are too high for the majority of work that happens. For each freelancer, they take 20% for the first $500, then 10% up to $10,000 and then 5% after that. It doesn't seem fair at all and probably isn't worth doing little projects on. (Being cynical, I'm sure Upwork knew this would be the case and that's exactly why they made it so unbalanced)

I was on it for 2 years, had about 100 jobs, and spent over 10K and, except for only a few cases, most of the freelancers would have only gotten 80% of what I would have paid. In actuality, some of those jobs were probably lower than minimum wage. I'd rather do things on a platform that respects both clients and freelancers.

Also, for freelancers, be aware you will have an insane amount of competition. Unless you can do something which is very particular and a specialized skillset, be expecting to be severely underbid by people willing to do extremely low rates. (Less than $5/hr. Seriously)

Date of experience: November 24, 2017

Thumbnail of user susant121
Illinois
2 reviews
17 helpful votes
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February 19th, 2017

I tried Upworks for several weeks. I am a highly experienced editor and proofreader. Out of probably 50 'bids' (I stopped after that) - which are a huge time consumer - I only received 2 invitations to interview. One was a scam, and the other requested a phone interview but never responded when I asked him to set up a time. How can ANYONE expect to make any money on this site? I applied for jobs asking for 'experts' but then stated they were looking for the lowest paying freelancers. Yeah- you don't get both. I can't believe that EVERY SINGLE job I bid for had lowest bid of $3-$4. Who the hell would work for that? I never bid anything less than I was worth (for a home position). Still searching for legitimate home work. Freelancer.com was even worse - non-stop 'invites' from companies in Nigeria, etc. I accidentally hit 'accept' on one, and Freelancer charged my account $60. Luckily, I had no credit card on file. Steer clear of these sites unless you want to waste hours writing bids from jobs you'll never get.

Date of experience: February 19, 2017

Thumbnail of user ginod14
Spain
1 review
13 helpful votes
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September 29th, 2019

I am Top Rated with a 100% job success rate on Upwork. I have been very badly treated by upwork support and they have admitted that they have done me wrong, stil no resolving of the matter or any compensation, but the opposite.
Upwork do not care a bit about its freelancers and the company should be brought to their knees so they can appreciate making free money on other peoples hard work.
Tomorrow I will call the headoffice before proceeding with the legal matter.
STAY AWAY FROM UPWORK IF YOU ARE A SERIOUS FREELANCER

Date of experience: September 29, 2019

Thumbnail of user jank77
Poland
1 review
12 helpful votes
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September 16th, 2017

This review site does not offer a review grade of 0 stars. Pity, as UpWork does not deserves a 1 star rating.

This platform is centered around exploiting freelancers and ruling out any means necessary to keep them quiet, controlled and working (biblical reference to slavery fully intended).
Desktop application that tracks time and work has an option to take regular webcam shots of you while working that UpWork recommends to use (I am not kidding).
Platform has full power over status of freelancers profile and can (and will!) block, inspect and pause any kind of work relationship with a client at any time.
Platform will occasionally inform you that your account is blocked until you prove your legitimacy over online talk.
Support forum is utterly controlled by trained moderators to keep all discussions in UpWork favor. Posts that intend to start out a discussion about improving/adding functionalities that benefit freelancers and clients will just get deleted without notice.
Your (freelancers) data is available to public simply to drag traffic to the site and you can not turn that off.

I have concluded 3 projects, got highest ranking on them, earned solid money and met great clients there. Unfortunately, due to the nature of the platform that aims to exploit and not develop, I still keep my profile only as a reference of work that I have done on it. Believe me, mine and yours time is precious. Don't let yourself be exploited here.

Tip for consumers:
Platform fee taken on begginer freelancers work is 20%. When you receive 80%, you need to pay your taxes to your country (~20%). UpWork charges any pulled transaction, your Bank charges a fee for incoming international transfers, amount gets transferred to your currency at low rates.

Do your math, value your time and find yourself a job somewhere else.

Service
Value
Shipping
Returns
Quality

Date of experience: September 16, 2017

Thumbnail of user sandyg45
North Carolina
1 review
9 helpful votes
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August 16th, 2016

Right off the bat I knew there was a problem with the testing. First exam I got 4.5/5 and there was NO WAY I missed any question-- 40 for 40 spot on.
I ask them to SEE the questions I "answered wrong" Oh we don't administer the test. So I go and find out--on my own, that ExpeRating does the tests. It took forever to get to a live person, and their response was--the test questions follow what we teach IN OUR COURSE--forget if they are right or not--and YOU can PAY to take our course.
I am so outta here! MENSA, PHI BETA KAPPA obtw.

Date of experience: August 16, 2016

Thumbnail of user ravindrap
India
2 reviews
8 helpful votes
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January 29th, 2014

Recently my account was closed by elance saying that i am not getting any work from Elance clients recently. I argued with them on how i have qualified for many exams and their criteria of closing an account is just unfair. They need to check various parameters and not just one parameter of how much job someone has gained. Check how they are bidding, how they are interacting with the clients. Do they act professional and do the freelancer give more thoughts on their bids. When i argued with them that they need to re-think on their parameters on which they decide whose accounts should be closed, they simple said they cannot help. I found like i am dealing with some Freelancer.com representative, which i found to be so irrational that it was hard to deal with them.

Their linear way of closing down my account was just so stupid that i could not accept it and here i am to rant on that issue.

I am very disappointed as my profile has 2 client reviews with whom i worked 2 years ago. Simply closing an account without any advance notification that you account will be closed is so so bad. Did not expect this from Elance.

Date of experience: January 29, 2014

Thumbnail of user yasmina55
Bangladesh
1 review
0 helpful votes
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October 11th, 2020

My experience with Upwork has been fascinating and it just keeps getting better. I love the exposure you get and the variety of people looking for services on Upwork. Their payment procedures are the safest, and how cool is a team that supports you by warning you of any fishy attempts of the opposite party (aka the clients) trying to move the conversation or payment outside of Upwork. It is like working but under the supervision of a dear friend or a wellwisher. Upwork has got your back every time. They have their own messaging, video call, and screen share options that you do not need to take your conversation elsewhere. And the time tracking software, fro pc., is the best. It achieves the same purpose as CCTV cams do in workspaces.
Yes, Upwork might charge a big commission on all my earnings, but the protection and ease I get in return are worth it. Also, the necessity of linking a bank account to the Upwork profile, makes it classified, keeping all the unprofessional filtered out, already ensuring good quality service, thus attracting Sophisticated clients.

I recommend all my peers to get signed up with Upwork, even the ones with full-time real-world jobs because those are not certain.

Date of experience: October 10, 2020

Thumbnail of user ivans58
Serbia
1 review
11 helpful votes
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May 18th, 2017

Request #*******
Your Upwork account has been suspended

Avatar Dom L 05/03/2017
Hello Ivan,

We are contacting you to let you know we have suspended your access to Upwork indefinitely.

Our decision is based on a careful review and the fact that you have submitted a high number of proposals for jobs on our site without many contracts or earnings. Unfortunately, this means the jobs posted by clients are not a good match for your skills.

I know this news is likely disappointing to you. But our goal at Upwork is to enable freelancers to successfully connect and collaborate with clients who need their skills and expertise. Unfortunately, this means we must part ways with freelancers whose skills are not in demand in our marketplace.

If you want to appeal this decision, you can email us at *******@upwork.com. Please note each case will be manually reviewed by our Trust & Safety team to decide if your account can be reinstated.

Please know we dont make decisions like these lightly and wish you the best of luck in your future endeavors.

Regards,

Upwork Trust & Safety

I have 4 successful jobs with 5 stars rating but lately I couldn't get any job and I received this notice... A greedy group of unprofessional flock

Date of experience: May 18, 2017

Thumbnail of user waelb13
Tunisia
1 review
0 helpful votes
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March 17th, 2021

Working as a translator on Upwork was a remarkable and great experience. During my first job, the process was very clear and smooth thanks to the Upwork notification. I really like this website.

Date of experience: March 16, 2021

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