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Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
I am SO glad I did not begin any work at all through Upwork. I was told in the past of their unreputable practices, but I took a chance and created a profile anyway. In the midst of a contract discussion, I informed the client that I was going to contact my bank to confirm the claims Upwork had made regarding payment options and bank policy vs their policy. I decided after a day or two that I really wasn't interested in the contract offered, so returned to the website to decline and found they had suspended my account for "policy violations" of attempting to work out offers with clients off the site. That did not happen whatsoever, and I kept all of my emails exchanged with the client - and also informed the client of the accusation and they said they knew nothing about it. It was the only contract on the table, so they are definitely up to something weird. Every freelancer worth their salt knows how to secure their own gigs anyway. Don't bother with this one. You'll likely waste your time!
Date of experience: March 10, 2016
I`am highly recommend UpWork for a new Users and people ho wants to prove him selves and can gets some fund for this.
UpWork give a opportunity for new level of experience.
UpWork is a best site for Freelancering and i now will be fist in the worold after cople of years.
Make acount now to get benefits later.
Now is your chanse to be someone ho want to be belive in your self and start your dream to be real get in UpWork family.
Date of experience: May 12, 2020
Providing the best platform to people and I am having a great experience on Upwork, willing to get more projects and work more attentively with more passion.
Date of experience: June 15, 2020
I have awesome experience on upwork, i got $100 order for creating an landing page and client send me $20 extra bonus.
Thanks upwork for awesome platform.
Date of experience: June 30, 2020
It is an honest, satisfying, reliable and easy to understand website for working online. I think it provides the best service both for the clients and freelancers.
Date of experience: December 15, 2020
We spent almost 2 hours trying to use Upwork to get a project started. Upwork first of all DOES NOT HAVE phone support. THE 24/7 855 phone support is 100% fake and deceitful. You will start as number 7 or 8 and when you get to 1, they will tell you there are no Representatives to support you and to email them instead. If you use the chat function, the reps will provide you with cookie cutter answers to any issues, most being useless.
Upwork charged our CC for the amount $2000, then required us to call the bank and get the amounts they charged to our account to verify ownership. After verification, the programmer started working but then UPWork decided to hold his payment and are stating they will release it after several days.
Furthermore they did not have any knowledge of the distribution of our private details placed within search engines to raise their search placement (complaints written below). If you read about the complaints on Odesk and Elance you will see that this company is run no differently. The fake 855 number is one tell tale sign of how this company runs their operation. I suggest everyone file a complaint with the BBB, post your experience in forums and online reviews sites.
Date of experience: March 31, 2016
I found it a good plate form to work from home and do a secure business dealing. Clients are genuine and no scams. It's a good place to earn good for your skills.
Date of experience: August 3, 2020
Here is the best place to show everyone talent and achieve their successful goal. Keep going and show your talent with valuable customers and earn a lot of hope. Patience is the key
Date of experience: March 9, 2021
I love to be a part of upwork community. Upwork provide huge platform to individuals as well as companies. It's 100% secure to work on upwork and they have solution of every situation.
Date of experience: August 15, 2020
While at Upwork, I work on various projects from all over the world. By working remotely, I can travel. My work is always with me on my computer. Thanks to the Upwork team.
Date of experience: September 3, 2020
I found upwork is the best freelancing site for 2D Animation that I worked since long and made my career and use my talent in the world.
Thank you upwork...
Date of experience: May 24, 2020
Upwork supports me a lot in this epidemic (COVID-19) situation and hopefully it will continue in future. Upwork contribute his part to provide rich talent in this world. Thanks Upwork
Date of experience: October 8, 2020
Upwork is a great platform among the other freelancer portals as they filter the best freelancers, tough for new freelancer to get project as they invest more to purchase bids.
Date of experience: October 14, 2020
Will ask for your Passport and government ID to open account and shut down your account for no reason given at all. I suspect they are fishing for private information.
Date of experience: June 13, 2019
It was great working on Upwork. This is a great platform for freelancers to find jobs at their initial stage and It helps freshers a lot to start their career.
Date of experience: November 22, 2020
One freelancer messed my websites with bugs and cancel the contract and blocked me to write any feedback. Freelancer has more power, even I have paid to freelancer and work.
Date of experience: August 21, 2019
I have been working on upwork for over 2 years and it has been remarkable. I recommend upwork to everyone who wants to share his experience and skills to earn and to help people all across the globe.
Date of experience: December 4, 2020
This is a great site to make money in. It has helped me a lot. It is not a money thief like freelancer.com or other sites I have been on. And on this site you might actually get a job.
Date of experience: November 9, 2017
Every trader need to check out on the safety of the platform before you lose your money. I did ths with Cryptospair and I'm proud of me. Cryptospair saved my life.
Date of experience: June 16, 2022
Helpful website for all those in need. However, might be a little confusing at first. However, once you get used to it, you will be able to find the help you need in no time.
Date of experience: April 11, 2011
IS THERE ANYONE WHO CAN LISTEN?
I CREATED MY ACCOUNT ON 26TH MAY 2017 AND PURCHASE MEMBERSHIP PLAN AS WELL AND GOT 60 CONNECTS AND UPDATED MY PROFILE AND START BIDDING AND I POSTED ONLY 3 BIDS AND NOW MY ACCOUNT IS AGAIN SUSPENDED.
WHAT THE HELL IS GOING ON HERE CAN YOU GUYS PLEASE EXPLAIN ME THIS NOW WHERE IS MY MONEY THERE IS NO NOTIFICATION TO ME THAT WHY MY ACCOUNT IS BEING SUSPENDED.
EARLIER MY ACCOUNT SUSPENDED SO I CREATED A NEW ONE AND PURCHASE MEMBERSHIP AND NOW AGAIN IS SUSPENDED WHAT YOU GUYS DOING OUT THERE.
I NEED AN ANSWER OR UNBLOCK MY ACCOUNT AS SOON AS YOU CAN OR BRING MY MONEY BACK.
I DON'T WANT YOUR AUTO-GENERATED MAIL IN REGARD TO THIS I WANT HUMAN RESPONSE.
Date of experience: May 30, 2017
Whatever I love must be the best or most outstanding. I love this site and will smile uncontrollably at the mention of Upwork. It's the best online business site I've ever been a part of.
Date of experience: November 5, 2020
I found the site to be reliable and a great way to earn some additional money!
I recommend it just for people looking for additional money. It's hard to make a living out of Upwork.
Date of experience: November 10, 2020
I have completed my 2 jobs on Upwork. My tasks were done very smoothly and I am happy with work. I recommend it strongly and I give it 5 stars in all.
Date of experience: October 29, 2020
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