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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user ahmadn27
Sweden
1 review
0 helpful votes
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July 17th, 2020

Upwork is a great opportunity for Freelancers in all sectors and good opportunity for companies to hire talent from overall the world.

Date of experience: July 16, 2020

Thumbnail of user istiakh
Bangladesh
1 review
0 helpful votes
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November 22nd, 2021

Upwork is really a very helpful and professional website. This site is friendly to all parties. I really appreciate it. Thank You.

Date of experience: November 22, 2021

Thumbnail of user sanaae
PS
1 review
1 helpful vote
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April 9th, 2021

Upwork will give you a great talent to work without limits
Multi experience you will have
New talent relations and communications

Service
Value
Shipping
Returns
Quality

Date of experience: April 9, 2021

Thumbnail of user anandg14
Nepal
1 review
0 helpful votes
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November 6th, 2020

Upwork provides a strong platform for the developers to unleash their skills in various areas. There is no boundary for your skills in Upwork.

Date of experience: November 6, 2020

Thumbnail of user bitue
Bangladesh
1 review
0 helpful votes
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November 11th, 2020

I'm very satisfied to be a member of such of a marketplace. It's really the best marketplace in the world I have ever seen.

Date of experience: November 11, 2020

Thumbnail of user imrank88
India
1 review
0 helpful votes
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January 7th, 2021
Verified purchase

Thank you. Upwork for give me best platform as a freelance earnings Upwork is great freelance Website

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2021

Thumbnail of user mdn32
Bangladesh
1 review
0 helpful votes
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May 14th, 2020

Hey
This is MD Nur Nobi. I have started with Upwork and got best result in a few days. Really outstanding freelancing platform I have seen ever.

Date of experience: May 13, 2020

Thumbnail of user mda198
Pakistan
1 review
0 helpful votes
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September 25th, 2021

Upwork is excellent site for freelancers. I am Happy to share my feeling about upwork. Thanks upwork for your support

Value
Returns
Quality

Date of experience: September 25, 2021

Thumbnail of user sumig
Australia
3 reviews
9 helpful votes
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September 20th, 2019

There is no one to contacts in upwork. I lost my money in upwork by hiring freelancers. Never Ever go to UpWork again.

Date of experience: September 20, 2019

Thumbnail of user muhammads205
Pakistan
1 review
0 helpful votes
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January 23rd, 2021

Upwork is an amazing Freelancing platform that help you to meet your earning goal. Upwork provide you a independent platform to be your own boss

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2021

Thumbnail of user rezvis
Bangladesh
1 review
0 helpful votes
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August 23rd, 2020

I like to be freelancer and Upwork give me the opportunity. I proud to be a part of their Upwork family.

Date of experience: August 22, 2020

Thumbnail of user marcelaf14
Colombia
1 review
0 helpful votes
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March 22nd, 2021

I have been working through UpWork for more than a year now and have found amazing clients with whom I've had very cool long and short projects.

Service
Value
Quality

Date of experience: March 22, 2021

Thumbnail of user shazzatuzj
Bangladesh
1 review
0 helpful votes
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January 7th, 2021

It was a great experience to working through Upwork. I have lots of works because of Upwork. I highly recommended it to others.

Tip for consumers:
As a freelancer, you will get large projects through this site.

Products used:
.

Service
Value
Shipping
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Quality

Date of experience: January 6, 2021

Thumbnail of user oscarm216
Colombia
1 review
0 helpful votes
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January 20th, 2021

I've been working as a net freelancer and with upwork I've been growing a lot!

Nice feedback with upwork team and I dont feel alone.

Tip for consumers:
Patience and hard working.

Products used:
Online services.

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2021

Thumbnail of user allene37
Spain
2 reviews
11 helpful votes
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December 15th, 2019

He is a hacker, he destroy websites, upwork support hackers like him
He is a hacker, he destroy websites, upwork support hackers like him

Date of experience: December 15, 2019

Thumbnail of user shahzadk8
Pakistan
1 review
0 helpful votes
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March 4th, 2021

Last year is good for me because of Upwork. It gives us a chance to make money during COVID 19. Big thanks to the Upwork team.

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2021

Thumbnail of user leahc160
Philippines
1 review
0 helpful votes
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July 12th, 2020

I have been working for 9yrs here. It is a great platform for all freelancers and those who want to start a freelancing career.

Date of experience: July 12, 2020

Thumbnail of user foyzula
Bangladesh
1 review
0 helpful votes
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September 22nd, 2020

It's a good platform to show expertise across the world doing world class performance.

Though I am not very successful but I am growing each day.

Date of experience: September 22, 2020

Thumbnail of user tahat5
Morocco
1 review
0 helpful votes
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July 25th, 2020

My best place to find some great clients. Upwork helps me a lot. I am very happy with it and it was a great experience. Thanks.

Date of experience: July 25, 2020

Thumbnail of user zulfiqara
Pakistan
2 reviews
8 helpful votes
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January 21st, 2015

I really like the site and would recommend the people for using it. At least it is much better than other freelancing websites in the market.

Service
Value
Returns
Quality

Date of experience: January 21, 2015

Thumbnail of user francisa70
Nigeria
1 review
0 helpful votes
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June 24th, 2020

I have been working as a freelancer on Upwork for close to 5 years now, and I must say the service has been top-notch and professional.

Date of experience: June 24, 2020

Thumbnail of user hassanm51
Pakistan
1 review
0 helpful votes
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October 19th, 2020

It has been the only a month that I started to work on Upwork and I always find my niche related job here, super easy to work here. Great platform.

Date of experience: October 19, 2020

Thumbnail of user huongt8
Viet Nam
1 review
0 helpful votes
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May 25th, 2020

Upwork is a reputable website help connect freelancers with the clients. It's best freelancing website.

Date of experience: May 25, 2020

Thumbnail of user jhudeld
Philippines
1 review
0 helpful votes
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November 8th, 2020

Upwork gives me a chance to work online during this pandemic. They have a lot of advices how to get your first job on this platform.

Date of experience: November 7, 2020

Thumbnail of user ibrahimhalilc
Turkey
1 review
0 helpful votes
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July 19th, 2020

Upwork is the best source for freelancer designers for sure. Thanks to the team. I hope the platform keep their work and even enhance them :)

Date of experience: July 18, 2020

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Visitor S.
Typically does not respond to reviews

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