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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user fivers
FIVER S.
Utah
2 reviews
3 helpful votes
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April 8th, 2018

better then fiverr.Better support better sellers better buyers. i was at fiverr before it went downstairs.

Date of experience: April 8, 2018

Thumbnail of user muhammadu68
Pakistan
1 review
0 helpful votes
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December 6th, 2020

Upwork is Great for buyers, great for sellers other than any freelancing platform. Therefore strongly recommend.

Date of experience: December 6, 2020

Thumbnail of user gracem324
Kenya
1 review
0 helpful votes
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January 20th, 2021

Upwork experience has been amazing. Its my source of income. I love love love Upwork and i pray to God Almighty to sustain them forever!

Date of experience: January 20, 2021

Thumbnail of user janical
Philippines
1 review
0 helpful votes
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September 30th, 2020

Very helpful and there are so many legit clients that can help to boost your knowledge and skills. And can earn accordingly to your work.

Date of experience: September 30, 2020

Thumbnail of user mohamedm135
Egypt
1 review
0 helpful votes
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February 26th, 2021

Best site for both freelancers and clients. It had a strong and great system to guarantee all rights for both the freelancer and the client.

Service
Value
Shipping
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Quality

Date of experience: February 26, 2021

Thumbnail of user sharminr3
Bangladesh
1 review
0 helpful votes
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December 9th, 2020

I got my 1st success on Upwork after quitting my 9-5 job. I am looking forward to gaining more success in Upwork. Thank you, Upwork!

Date of experience: December 8, 2020

Thumbnail of user nabeela20
Pakistan
1 review
0 helpful votes
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July 23rd, 2020

Upwork is providing a great platform to freelancers. Thank you upwork for this platform and giving so much success stories to freelancers.

Date of experience: July 23, 2020

Thumbnail of user tasnimt1
Bangladesh
1 review
0 helpful votes
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October 21st, 2022

Thanks a lot for opening a website like Upwork. I'm continuing and will continue in the coming future. Thanks a lot again!

Tip for consumers:
You can use this website.

Products used:
Project

Service
Value
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Quality

Date of experience: October 21, 2022

Thumbnail of user farhadh5
Bangladesh
1 review
0 helpful votes
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January 15th, 2021

I love Upwork. I am a web developer, I offer services in this market place. Upwork is a true and safe marketplace.

Service
Value
Shipping
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Quality

Date of experience: January 15, 2021

Thumbnail of user talehm
Azerbaijan
1 review
0 helpful votes
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August 12th, 2020

Thank you upwork. You are best site in the world for work. Thank you created this site. I am very happy thanks

Date of experience: August 12, 2020

Thumbnail of user roykemaen
Egypt
1 review
0 helpful votes
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April 5th, 2021

Amazing freelancing site. Upwork team protects both client and freelancer to achieve to meet and achieve the project goals.

Service
Value
Quality

Date of experience: April 5, 2021

Thumbnail of user iwana
Kenya
1 review
1 helpful vote
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June 30th, 2018

I have received good work from upwork wish i could have gotten it at cheaper price all in all it was ok work and i wish them the best

Date of experience: June 29, 2018

Thumbnail of user jishnus
India
1 review
0 helpful votes
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December 15th, 2020

This is one of the best site for freelancers as well as for clients. I will recommend this site to all the freelancers.
Happy freelancer here :)

Date of experience: December 15, 2020

Thumbnail of user adams91
Poland
1 review
4 helpful votes
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January 31st, 2014

Payout done today!
Instant payout from premium area.
I get money with Perfect Money
01/31/2014 08:44
Currency: USD
Batch: *******

Date of experience: January 31, 2014

Thumbnail of user nayeemalmehdimonirs
Bangladesh
1 review
0 helpful votes
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September 29th, 2020

Upwork is a place where you can showcase your skills to the fullest and where you will get the real value for your skills and knowledge.

Date of experience: September 28, 2020

Thumbnail of user anjanp
India
3 reviews
1 helpful vote
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July 9th, 2020

This is the best site for freelancers. All the projects in it are quality projects. I love it so much. I highly recommend it to all.

Date of experience: July 9, 2020

Thumbnail of user alis266
Pakistan
1 review
1 helpful vote
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November 23rd, 2020

I have been working on Upwork since 2017, and I have nothing but songs of praise for Upwork. I will continue working here as long as I can.

Date of experience: November 23, 2020

Thumbnail of user issae6
Nigeria
1 review
0 helpful votes
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March 22nd, 2022

Upwork makes working online with different clients around the world very easy. Very professional platform with professional clients too! Love it.

Service
Value
Quality

Date of experience: March 22, 2022

Thumbnail of user scottp787
New York
1 review
0 helpful votes
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January 28th, 2021

Upwork is the greatest freelancing platform. Cool clients, big projects, new technologies, and more and more!

Thanks, Upwork!

Service
Value
Shipping
Returns
Quality

Date of experience: January 28, 2021

Thumbnail of user umara25
Pakistan
1 review
0 helpful votes
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October 29th, 2020

Great platform for all the people...
New opportunities for everyone to get jobs and earn more and more...

Date of experience: October 29, 2020

Thumbnail of user sanketv
India
1 review
0 helpful votes
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August 20th, 2020

Upwork is very reliable platform for work remotely. I have found success on upwork and very happy after working on upwork.

Date of experience: August 19, 2020

Thumbnail of user duongn11
Viet Nam
1 review
0 helpful votes
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March 1st, 2021

This is a great website. You can get a job wherever you are. If you can afford the opportunity always comes.

Service
Value
Shipping
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Quality

Date of experience: February 28, 2021

Thumbnail of user adityaw
India
1 review
0 helpful votes
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November 10th, 2020

Good platform with good implementation: secure and easy and fast to use and work on. Good for people from all countries

Date of experience: November 9, 2020

Thumbnail of user asmaeb
Turkey
1 review
0 helpful votes
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May 27th, 2020

Upwork is a good platform for a freelancer to find a job. However, the service fee is a little bit high.

Date of experience: May 27, 2020

Thumbnail of user mdimrana1
Bangladesh
1 review
0 helpful votes
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November 10th, 2021

Freelancer is a livelihood platform through which we earn a lot of dollars and it is a trusted platform for freelancers

Service
Value
Shipping
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Quality

Date of experience: November 10, 2021

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From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

Company Representative

Thumbnail of user visitors
Visitor S.
Typically does not respond to reviews

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