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Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
Be aware that upwork does not check the profiles and stated resumes of freelancers very well. If you think you are hiring someone from the USA or the UK well you might just be in for a surprise when the work turns out to be terrible, then you get into the dispute process which is complete joke.
Date of experience: February 1, 2020
I'm only a 3rd year college student with basic skills in graphic design with no earnings for myself. On the fourth quarter of this year, Upwork came in to my life and game me opportunities for both learning & earning. I love how Upwork protects both clients & freelancers
Date of experience: December 23, 2020
Upwork customer service is the best! I spoke with Keila yesterday to verify my identity and she patiently waited for me to fix my speakers because I can't hear her. Big thumbs up for their patient reps!
Date of experience: May 23, 2020
I started to work on the Upwork 4 years ago and I'm very satisfied. 95% of clients are great. A lot of jobs posted every day for all types of skills. Upwork has a great support team available 24h for all freelancers and they are willing to help about anything. What I like the most is that I feel very secure working on Upwork. When I summarize all, Upwork is really the best platform!
Date of experience: September 17, 2020
Don't waste your time with this. I had 2 "pros" accept my project. The last guy quit. Said it was to hard and had other jobs coming in. I'm very disappointed in eLance. Both said they could knock it out in a few days. The first guy was working on everything I had asked him not to mess with. The second guy kept wanting more money. Then he quit... I've wasted a month with those guys.
Date of experience: January 21, 2014
I had been working on other freelancing platforms and then I came to know about upwork. I made an account, started bidding, and my experience on upwork is great. I will recommend Upwork to everyone who want to work professionally. It is a great platform where you can find professional agencies, freelancers and recruiters.
5 stars
Date of experience: October 19, 2020
This has to be the worst experience I have ever had with a company. I made a profile and I was it was suspended the next day. I called and ask why, they did not have an answer to my question. I've also heard stuff about this company from other people. Should of listened to them..
Date of experience: July 2, 2019
I've been working for many years in different companies, which made me realize that there was always limited numbers of clients you get to do business with, since you'r not the boss of your work and its results. Upwork gave me the oppurtunity to work with people from all over the world, letting me decide who I'm willing to work with, which gives far more better results than earlier.
Date of experience: November 20, 2020
I wanted a web designer that could DESIGN my website. Not only was his work very basic and almost child like but trying to explain to him what I wanted was extremely frustrating due to the language barrier. There was an urgency to get it done and a that will do' type of attitude. Extremely frustrating!
Date of experience: August 12, 2019
Upwork is a fantastic platform for clients to meet freelancers, it has a good user interface and it makes interacting with clients easy, although it would be great if upwork updated their conversion rate for dollar to other currencies, as freelancers (myself) lose money when we convert to other currencies on the platform, but overall it is a great freelancing site if not the best I have used so far
Tip for consumers:
Make sure to check portfolio of freelancers and look for the specific project you are working for, and if you are freelancers, I will advice taking projects by milestone, instead of fixed project
Products used:
I am a freelancer
Date of experience: March 6, 2021
I used to love Upwork for my outsourcing. I referred people to it as the best freelancer marketplace. I've used it regularly for 6 years. The candidates were always higher quality than other sites.
Now that they've changed their pricing model, most applicants either decline my job so they don't have to pay for a connection, and the ones that came through are lower quality than they've ever been... maybe because the smart ones are leaving.
Also, they have an upgrade of $30 to have a talent specialist help with your job. But they limit who you can invite unless you do the upgrade. So either I have to buy the upgrade, or I'm limited to inviting 3 people which is useless. And all this specialist does is click "invite" to more people. I could've done that... it's not helpful.
I'm pretty bummed I have to find a new spot to outsource.
Date of experience: September 1, 2019
I was freelancing for 7 years and was so happy with elance, and then I was forced to start with upwork...
Horrible site, almost no decent jobs to apply, full of bugs etc... I got a feeling that all good employers simply disappeared from the cloud.
Don't use it. Let it die.
Date of experience: April 18, 2016
I don't trust this company anymore, they forfeited my 1 month salary due to their suspecting me of using auto clicker which is not true and they won't like to hear my explanation even It appears only 30 mins in my log time but they hold and forfeited all my earnings in the past weeks even It is out in the issue. This company is not trust worthy. You are not safe here
Date of experience: July 9, 2016
Today I woke up to find an email stating that my account was permanently banned because I have "asked to be paid or been paid " outside of upwork, which I clearly didn't do. I sent them a screen shot as evidence and the reply was still the same nasty accusation. No warning, no verifying, no consulting, just like that. Not the mention the 20% service fee I paid, upwork is the greediest and the nastiest freelance site there is.
Date of experience: November 21, 2016
Brilliant, supportive, helpful. Got most of my work from here and they can't help you enough! Problem with recommendations is that it would be less work for me in the future lol
But don't mind healthy competition, just can't stand it when you are bidding against people that work for $2 ph. But elance don't let that happen!
Date of experience: June 23, 2015
Upwork has connected me with many great clients over my 1.5 years with them. I have recommended Upwork to both family and friends. Everything is not perfect with Upwork, but what in life really is perfect. I look forward to continue growing my contacts and business with Upwork
Date of experience: October 17, 2020
No notice of where the money will go after closing the account.
This kind of fraud should be told before closing the account.
Normally websites asks 2-3 times before they close the account, they even send email. But these guys knows how to steal money from accounts using IRS scam emails.
Tip for consumers:
Do not signup as you will not able to use your money.
You can not hire from the money you earned.
Date of experience: January 10, 2017
Upwork is a great company! I have been working here for many years and I am very happy! The Upwork team always protects my interests and is always ready to help! I am an artist and I found a lot of great clients on Upwork! Thank you! You are best!
Date of experience: April 21, 2021
I started on Upwork as freelancer a couple of month ago.
And found that the Upwork team sa very professional and the platform is also fantastic.
As they connects with Highly professional clients and Companies.
I will would like to invite my all colleague freelancer to come on this site.
Thanks
Date of experience: January 1, 2021
I received an email that my profile was set to private because I haven't landed any jobs yet. But almost all the jobs I can have requirements like 90% success rate et al, that I can't match because I haven't done prior work through upwork. Have you any idea how hard it is to land a job when everyone wants prior upwork experience? It's a catch22! And now they make my profile private unless I pay to upgrade because I haven't been able to get around that? What the hell? This is a scam!
Date of experience: September 24, 2017
I've been woth Upwork for almost 4 years now and I can say that it is the best online job platform I've tried so far. Great pay, good support and plenty varieties of line of work that you can choose from.
Date of experience: May 27, 2020
Although, elance does have a lot of fake company profiles but it's still much much better than the type of clients/companies there are on odesk (now upwork)
Please don't shut down this site.
A lot freelancers are dependant on it.
Else we would have to move to upwork where some of the clients are so cheap that hire you at $1/hr which is some serious extortion!!!
Date of experience: August 5, 2015
I have been a successful freelancer on Elance with an impressive work history and rating and my profile was transferred to Upwork about two months back. I was delighted to get a brand new platform for my work expecting to raise my income and getting more quality jobs but never knew there were several surprises waiting for me. I applied for too many jobs but didn't receive a single project in a month. It's hilarious because it's always an easy cake for me to receive projects on Elance. There's really something WRONG with Upwork.
Date of experience: August 16, 2015
I consider Upwork as the best freelancing platform among many. I am grateful that due to Upwork I could explored the vast kindom of freelancing. I met some amazing clients and learnt (and still learning) many things that a freelance should know. It's not all about good experiences because as a freelancer, one may come across some bad experiences as well. So, a freelancer, as a one-man army, must take every experience into account and plan their freelancing journey accordingly.
Thanks again Upwork!
Sudeep
Date of experience: August 28, 2020
Upwork is a platform where freelancers can make their profiles and get work easily. The way that Upwork sets up a profile is phenomenal and clients can easily see the potential and the skill set of the freelancer. This makes is so easy for freelancers to find relevant work and for the clients to hire a relevant person for a job.
I would like to say that Upwork Team is doing an outstanding job!
Tip for consumers:
You should send the proposals on a daily basis.
Products used:
Upwork is a freelancing platform and as a freelancer I was able to get the jobs easily.
Date of experience: February 16, 2022
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