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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
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270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user mds152
Bangladesh
1 review
0 helpful votes
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November 16th, 2020

I am a Top-rated Freelancer here on Upwork. If you are a skilled, hardworking, self-motivated person who can deliver his/her best to the clients then this is the right platform for you.

So I'm highly recommending Upwork to both Freelancers and Clients

Date of experience: November 15, 2020

Thumbnail of user trinar69
Texas
1 review
3 helpful votes
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December 22nd, 2022
Verified purchase

Chat service is very poor. The information is repetitive and customer service is lacking. There is no live agent to solve your issues. So frustrating I am trying to file a dispute and their online instruction isn't clear.
I am editing the above to add the following.
I recently file a dispute with Upwork to get a refund from the Freelancer I was working work; they ruled in favor of him despite my proof. I am currently this case as the service I contracted for was /isn't delivered. You are better off with Thumbtuck if you are in USA as most of the freelancers on Uptown are in the middle east or India and the quality of service is tend to be poor. If something go wrong were you end up requiring mediation from Uptown, they will rule against you despite the facts you present. I made a mistake working through them despite a friend's warning. Fiverr is another bad one. They are all filled with scammers.

Date of experience: December 22, 2022

Thumbnail of user terriw8
Georgia
20 reviews
28 helpful votes
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September 14th, 2015

I had a skirt that I wanted a pattern for. Elance has pattern makers so I thought this is perfect.
Submitted a photo and got a reply and hired this guy who I will name later.in reading his resume it states in printable format, so I ask for PDF format. Maybe I do not know the ins and outs of pattern making but I knew what I wanted.so once it was finished he sent and I could not get it to print in any PDF. Tried for days, finally frustrated told him this is not what I paid for I needed to print it out. But evidently printing on a4 copy paper cost more money, now I'm mad.not willing to pay more.so he sent me the measurements and for about a week I tried to make the pattern by his measurements, only to finally get it sewed together and it was not right. Completely different skirt. Wasted my time and money here.do not buy from pattern maker unless you know the ins and outs of pattern making. Never again!

Date of experience: September 14, 2015

Thumbnail of user mikem2299
New Hampshire
1 review
0 helpful votes
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October 28th, 2020

I've used Upwork for around 3-4 years now to make extra money on the side. For me, I also use it as a way to get paid to learn. I taught myself the basics of Python programming 4-5 years ago and then used Upwork to keep building those skills while making money. It took me a few years but I now have 1 reliable client who I do work for several times a year(and probably more to come) and I am able to reliably find other projects to work on. You have to be willing to do some hard work and get your profile built up with some good reviews. Do a project or two for cheap at first to build up the good ratings and work from there.

Date of experience: October 27, 2020

Thumbnail of user profeteiap
Spain
1 review
13 helpful votes
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September 1st, 2014

There is not any security at Elance, no control over freelancers. I was stolen 500$ by a scam freelancer. They use automatic PayPal payments, disappear in a few days and delete the profile. You can start a dispute but there's nothing to do. PayPal wil request a refund to Elance, the will reject it and they will tell you to dispute with the "disappeared" freelancer. DON'T work with this company, they should be shut down.

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Value
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Quality

Date of experience: September 1, 2014

Thumbnail of user mdh54
Bangladesh
1 review
0 helpful votes
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February 25th, 2021

As a freelancing marketplace Upwork is the best. I am feeling glad for being a member of Upwork. Upwork is the biggest freelancing marketplace in the world. I believe the best thing about the platform as a freelancer is the safety net of having a third party secure the funds and payment from prospective clients. Also has easy process to get instant payment from clients. Upwork is providing various great opportunities. I really appreciate the support team of Upwork. I hope they will continue this great process in the future as well.

Service
Value
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Quality

Date of experience: February 24, 2021

Thumbnail of user markf143
Pennsylvania
1 review
5 helpful votes
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January 18th, 2017

Many years ago I had used oDesk to find freelance website developers. I had some success and was general satisfied. Then Upwork purchased Odesk and it all changed. The biggest change was in the trustworthiness of their freelancers and the way they made it impossible to work with their freelancers to manage websites without risking getting ripped off by the freelancers. I finally did get ripped off by a freelance so bad I will never use them again. If anyone wants to know who the Upwork freelancer that scammed me was, feel free to contact me at *******805

Tip for consumers:
Research better than I did before you hire an Upwork freelancer

Date of experience: January 18, 2017

Thumbnail of user tomm1480
Ohio
1 review
0 helpful votes
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February 21st, 2021

Throughout my time on the site, I have had nothing but success. The platform brings together skilled workers such as myself and clients in order to facilitate business. It is quick and easy to get started, and if issues do arise, which is rare, Upwork's policies can get it sorted out. I have recommended people I know to get started on it.

Tip for consumers:
As always, read everything in full.

Products used:
Contracts

Service
Value
Quality

Date of experience: February 20, 2021

Thumbnail of user kirans51
Pakistan
1 review
0 helpful votes
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June 15th, 2020

Upwork is the best freelance platform. The experience with Upwork is far better than others. It connects me with various clients around the world who demand the services that I provide. I can easily manage my personal and professional life since it allows me to work from home.

Date of experience: June 15, 2020

Thumbnail of user evgeniyk8
Ukraine
1 review
8 helpful votes
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April 24th, 2020

The system is very poor, I worked with it for more than 3 months, concluded both a small contract and a long-term one. One fine day, I decided to work. It says to me that your account is blocked, I wrote to the tech support, for 26 days they decided how to send them the documents to me, I still sent them what they asked, all the documents were correct and valid, but the account was deleted without any reasons and explanations. So I do not advise you to work with them very system!

Date of experience: April 24, 2020

Thumbnail of user keving94
Missouri
1 review
4 helpful votes
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May 3rd, 2016

I was forced to use UpWork do to its acquisition of Elance. I loved how Elance worked. It needed improvements like any platform, but they made changes and had a clean user interface. They were fair to their buyers and from a freelancer standpoint, the fees were ok. I've heard a bit high at times.

However, upwork is awful. It's hard to work efficiently in their system. Finding qualified freelancers is hard. Management of a project is difficult because of their workflow.

They do not respond to feedback or support requests. I have had unacknowledged support requests that have gone on for months.

Now they are charging "buyers" a fee to use their service, and they raised the prices on freelancers.

I have a few jobs left on there because of the loop in from Elance to upwork, but I will not be keeping my hiring freelancer services on their platform. Especially, with the addition of fees.

Date of experience: May 3, 2016

Thumbnail of user annad360
MD
1 review
0 helpful votes
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June 27th, 2020

Upwork is the best opportunity for online business with best practices, wide clients' data base and strong payments protection system. I am happy to recommend Upwork to all companies, agencies and freelancers.

Date of experience: June 27, 2020

Thumbnail of user richh145
Indiana
1 review
0 helpful votes
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January 21st, 2021

Upwork gives me a chance to work on a wide variety of projects with an equally wide variety of clients. I think it's a great way to try out a number of gigs to find out what suits you best. Highly recommended…

Service
Value
Quality

Date of experience: January 20, 2021

Thumbnail of user kathleenr522
Philippines
1 review
0 helpful votes
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November 30th, 2020

Upwork is my favorite place to find and be found by clients. It is where I grew my career as a freelancer and helped me earn good money. There are several well-paying clients in Upwork that you cannot find anywhere else. I will be forever grateful for Upwork.

Date of experience: November 29, 2020

Thumbnail of user ryanc826
Philippines
1 review
0 helpful votes
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February 18th, 2021

If you're looking for the best platform to showcase and take your freelancing talents to, Upwork is the place. I've only been in the platform for quite awhile but it really helped me find the best of the best in terms of client opportunities and experiences. I look forward to more years in Upwork and will definitely stick with the service they provide me and my client. Truly the best indeed.

Tip for consumers:
I think that the best tip I can givd people who want to use this site is to try and start now. You would be see for yourself how helpful and how many opportunities there are available.

Products used:
Buying Connects and planning to be an upwork plus subscriber

Service
Value
Quality

Date of experience: February 17, 2021

Thumbnail of user timmh1
Paraguay
2 reviews
16 helpful votes
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June 7th, 2017

I sed to like Upwork at the time odesk. Now they have become sooooo crazy expensive and bad that almost ever job I have put there was problematic.
Their review system does not work as it is easy to manipulate.

Upwork is the best place to lose money and not get nothing in return, but trouble and waist of time.

Date of experience: June 7, 2017

Thumbnail of user anthonym237
Aruba
2 reviews
4 helpful votes
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July 6th, 2019

Upwork was oke, not great but oke, but now they are charging high monthly fees.

They also take 20% from freelancers, and now freelancers also have to pay to apply for you job. We won't be using upwork anymore for hiring. They were not even that good.

Now Upwork is trying to charge $50 per month so you can get access to any of your billing reports. What?

The reports themselves are not even good.

They lost a client here for sure! Not sure who came up with this idea, for 50 dollars a month! Come on! Atleast start at 3.99 or something like that.

Date of experience: July 6, 2019

Thumbnail of user somiam
Pakistan
1 review
11 helpful votes
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July 20th, 2015

This are theives and blood sucker they took all my money from my client and despite of opening 100 requests they marked all request as solved, though no one ever reply to my any ticket whenever i called their support they knew nothing and said their higher support is very busy they will respond to me ASAP. But that lucky time never came till date all my money is gone.

Date of experience: July 20, 2015

Thumbnail of user michellel179
Israel
1 review
5 helpful votes
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March 11th, 2017

I've started a month ago with this website and at the beginning I was really excited about it and thought they had a really good platform.

But the truth is that they are not on the freelancer side... After two bad experiences with clients who I wrote for and who decided to stop the contract because it was not good enough for them and where I had to work for $0, Upwork decided to close my account, accusing me to agree to receive money outside of their system.

I never did such a thing. This client Lydia Ross from NLPH Seminars, told me to buy ebooks on Amazon, and that she will repay me for it. So far, I've seen nothing.
I also asked her to compensate the 2 days I worked on her project and where she refused to pay me the whole amount. So we agreed on $30, same here nothing so far.

You're not the only freelancer platform Upwork and acting this way is not gonna bring you luck, trust me...

Date of experience: March 11, 2017

Thumbnail of user kehindea7
Nigeria
1 review
0 helpful votes
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January 23rd, 2021

Upwork has help me reach my goals with the professional and outstanding service they offer, Upwork has creating a platform that connect Freelancer and client together with a secured and trusted payment system.

Service
Value
Quality

Date of experience: January 23, 2021

Thumbnail of user catherines573
Indiana
2 reviews
0 helpful votes
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February 26th, 2021

I have had a great time working on Upworks. The job postings are always coming in. Long term jobs and 1 time only jobs. I am so glad that I found this site. No purchase of anything to get started. They do take a fee for every job they connect a client and freelancer.

Tip for consumers:
It may be a bit slow to start but it takes off well after a short time.

Products used:
I am a freelancer on this site. I have gotten several jobs through this site.

Service
Value
Quality

Date of experience: February 26, 2021

Thumbnail of user arunk165
India
1 review
0 helpful votes
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May 5th, 2022

Upwork is a great platform for startups and old partners. Our journey with upwork is 15 years old and we are so thankful for Upwork platform to give us this opportunity. It's a very competitive and excellent platform where you have to perform your best to stay on top. If you are a hardworking and honest person then this platform is for you.
For Clients this is a win win platform, they just have to post their job and they will get contractors who will deliver exactly as Client wants the job done.

Tip for consumers:
This is an excellent place for remote work. You must try it!

Products used:
Our company e-Coding Hub Pvt. Ltd. is registered as an Agency on Upwork. We provide Web & Mobile development services to global clients available on Upwork.

Service
Value
Returns
Quality

Date of experience: May 4, 2022

Thumbnail of user mahamudh3
Bangladesh
2 reviews
0 helpful votes
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October 9th, 2020

I have started my journey before 4 years with Upwork! Now Upwork is more than something for me! I can't explain it properly! I just take our relationship longer and want to make my carrier with the Upwork platform!

Date of experience: October 8, 2020

Thumbnail of user gilld11
New Zealand
1 review
0 helpful votes
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May 23rd, 2020

I've found great clients and projects on Upwork. I have also learned additional skills through varied projects and a great way for freelancers to showcase themselves and earn money. The payment system also works very well and is secure.

Date of experience: May 22, 2020

Thumbnail of user mustafaa12
PS
5 reviews
11 helpful votes
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April 22nd, 2016

You're probably gonna think I work at upwork or something, but I'm not. I hired a few people on here, some did a great job and got paid. Others didn't meet expectations, so I cancelled the work contract and got a refund. Fair and square.

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Value
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Quality

Date of experience: April 22, 2016

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