Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
I am a Top-rated Freelancer here on Upwork. If you are a skilled, hardworking, self-motivated person who can deliver his/her best to the clients then this is the right platform for you.
So I'm highly recommending Upwork to both Freelancers and Clients
Date of experience: November 15, 2020
Chat service is very poor. The information is repetitive and customer service is lacking. There is no live agent to solve your issues. So frustrating I am trying to file a dispute and their online instruction isn't clear.
I am editing the above to add the following.
I recently file a dispute with Upwork to get a refund from the Freelancer I was working work; they ruled in favor of him despite my proof. I am currently this case as the service I contracted for was /isn't delivered. You are better off with Thumbtuck if you are in USA as most of the freelancers on Uptown are in the middle east or India and the quality of service is tend to be poor. If something go wrong were you end up requiring mediation from Uptown, they will rule against you despite the facts you present. I made a mistake working through them despite a friend's warning. Fiverr is another bad one. They are all filled with scammers.
Date of experience: December 22, 2022
I had a skirt that I wanted a pattern for. Elance has pattern makers so I thought this is perfect.
Submitted a photo and got a reply and hired this guy who I will name later.in reading his resume it states in printable format, so I ask for PDF format. Maybe I do not know the ins and outs of pattern making but I knew what I wanted.so once it was finished he sent and I could not get it to print in any PDF. Tried for days, finally frustrated told him this is not what I paid for I needed to print it out. But evidently printing on a4 copy paper cost more money, now I'm mad.not willing to pay more.so he sent me the measurements and for about a week I tried to make the pattern by his measurements, only to finally get it sewed together and it was not right. Completely different skirt. Wasted my time and money here.do not buy from pattern maker unless you know the ins and outs of pattern making. Never again!
Date of experience: September 14, 2015
I've used Upwork for around 3-4 years now to make extra money on the side. For me, I also use it as a way to get paid to learn. I taught myself the basics of Python programming 4-5 years ago and then used Upwork to keep building those skills while making money. It took me a few years but I now have 1 reliable client who I do work for several times a year(and probably more to come) and I am able to reliably find other projects to work on. You have to be willing to do some hard work and get your profile built up with some good reviews. Do a project or two for cheap at first to build up the good ratings and work from there.
Date of experience: October 27, 2020
There is not any security at Elance, no control over freelancers. I was stolen 500$ by a scam freelancer. They use automatic PayPal payments, disappear in a few days and delete the profile. You can start a dispute but there's nothing to do. PayPal wil request a refund to Elance, the will reject it and they will tell you to dispute with the "disappeared" freelancer. DON'T work with this company, they should be shut down.
Date of experience: September 1, 2014
As a freelancing marketplace Upwork is the best. I am feeling glad for being a member of Upwork. Upwork is the biggest freelancing marketplace in the world. I believe the best thing about the platform as a freelancer is the safety net of having a third party secure the funds and payment from prospective clients. Also has easy process to get instant payment from clients. Upwork is providing various great opportunities. I really appreciate the support team of Upwork. I hope they will continue this great process in the future as well.
Date of experience: February 24, 2021
Many years ago I had used oDesk to find freelance website developers. I had some success and was general satisfied. Then Upwork purchased Odesk and it all changed. The biggest change was in the trustworthiness of their freelancers and the way they made it impossible to work with their freelancers to manage websites without risking getting ripped off by the freelancers. I finally did get ripped off by a freelance so bad I will never use them again. If anyone wants to know who the Upwork freelancer that scammed me was, feel free to contact me at *******805
Tip for consumers:
Research better than I did before you hire an Upwork freelancer
Date of experience: January 18, 2017
Throughout my time on the site, I have had nothing but success. The platform brings together skilled workers such as myself and clients in order to facilitate business. It is quick and easy to get started, and if issues do arise, which is rare, Upwork's policies can get it sorted out. I have recommended people I know to get started on it.
Tip for consumers:
As always, read everything in full.
Products used:
Contracts
Date of experience: February 20, 2021
Upwork is the best freelance platform. The experience with Upwork is far better than others. It connects me with various clients around the world who demand the services that I provide. I can easily manage my personal and professional life since it allows me to work from home.
Date of experience: June 15, 2020
The system is very poor, I worked with it for more than 3 months, concluded both a small contract and a long-term one. One fine day, I decided to work. It says to me that your account is blocked, I wrote to the tech support, for 26 days they decided how to send them the documents to me, I still sent them what they asked, all the documents were correct and valid, but the account was deleted without any reasons and explanations. So I do not advise you to work with them very system!
Date of experience: April 24, 2020
I was forced to use UpWork do to its acquisition of Elance. I loved how Elance worked. It needed improvements like any platform, but they made changes and had a clean user interface. They were fair to their buyers and from a freelancer standpoint, the fees were ok. I've heard a bit high at times.
However, upwork is awful. It's hard to work efficiently in their system. Finding qualified freelancers is hard. Management of a project is difficult because of their workflow.
They do not respond to feedback or support requests. I have had unacknowledged support requests that have gone on for months.
Now they are charging "buyers" a fee to use their service, and they raised the prices on freelancers.
I have a few jobs left on there because of the loop in from Elance to upwork, but I will not be keeping my hiring freelancer services on their platform. Especially, with the addition of fees.
Date of experience: May 3, 2016
Upwork is the best opportunity for online business with best practices, wide clients' data base and strong payments protection system. I am happy to recommend Upwork to all companies, agencies and freelancers.
Date of experience: June 27, 2020
Upwork gives me a chance to work on a wide variety of projects with an equally wide variety of clients. I think it's a great way to try out a number of gigs to find out what suits you best. Highly recommended…
Date of experience: January 20, 2021
Upwork is my favorite place to find and be found by clients. It is where I grew my career as a freelancer and helped me earn good money. There are several well-paying clients in Upwork that you cannot find anywhere else. I will be forever grateful for Upwork.
Date of experience: November 29, 2020
If you're looking for the best platform to showcase and take your freelancing talents to, Upwork is the place. I've only been in the platform for quite awhile but it really helped me find the best of the best in terms of client opportunities and experiences. I look forward to more years in Upwork and will definitely stick with the service they provide me and my client. Truly the best indeed.
Tip for consumers:
I think that the best tip I can givd people who want to use this site is to try and start now. You would be see for yourself how helpful and how many opportunities there are available.
Products used:
Buying Connects and planning to be an upwork plus subscriber
Date of experience: February 17, 2021
I sed to like Upwork at the time odesk. Now they have become sooooo crazy expensive and bad that almost ever job I have put there was problematic.
Their review system does not work as it is easy to manipulate.
Upwork is the best place to lose money and not get nothing in return, but trouble and waist of time.
Date of experience: June 7, 2017
Upwork was oke, not great but oke, but now they are charging high monthly fees.
They also take 20% from freelancers, and now freelancers also have to pay to apply for you job. We won't be using upwork anymore for hiring. They were not even that good.
Now Upwork is trying to charge $50 per month so you can get access to any of your billing reports. What?
The reports themselves are not even good.
They lost a client here for sure! Not sure who came up with this idea, for 50 dollars a month! Come on! Atleast start at 3.99 or something like that.
Date of experience: July 6, 2019
This are theives and blood sucker they took all my money from my client and despite of opening 100 requests they marked all request as solved, though no one ever reply to my any ticket whenever i called their support they knew nothing and said their higher support is very busy they will respond to me ASAP. But that lucky time never came till date all my money is gone.
Date of experience: July 20, 2015
I've started a month ago with this website and at the beginning I was really excited about it and thought they had a really good platform.
But the truth is that they are not on the freelancer side... After two bad experiences with clients who I wrote for and who decided to stop the contract because it was not good enough for them and where I had to work for $0, Upwork decided to close my account, accusing me to agree to receive money outside of their system.
I never did such a thing. This client Lydia Ross from NLPH Seminars, told me to buy ebooks on Amazon, and that she will repay me for it. So far, I've seen nothing.
I also asked her to compensate the 2 days I worked on her project and where she refused to pay me the whole amount. So we agreed on $30, same here nothing so far.
You're not the only freelancer platform Upwork and acting this way is not gonna bring you luck, trust me...
Date of experience: March 11, 2017
Upwork has help me reach my goals with the professional and outstanding service they offer, Upwork has creating a platform that connect Freelancer and client together with a secured and trusted payment system.
Date of experience: January 23, 2021
I have had a great time working on Upworks. The job postings are always coming in. Long term jobs and 1 time only jobs. I am so glad that I found this site. No purchase of anything to get started. They do take a fee for every job they connect a client and freelancer.
Tip for consumers:
It may be a bit slow to start but it takes off well after a short time.
Products used:
I am a freelancer on this site. I have gotten several jobs through this site.
Date of experience: February 26, 2021
Upwork is a great platform for startups and old partners. Our journey with upwork is 15 years old and we are so thankful for Upwork platform to give us this opportunity. It's a very competitive and excellent platform where you have to perform your best to stay on top. If you are a hardworking and honest person then this platform is for you.
For Clients this is a win win platform, they just have to post their job and they will get contractors who will deliver exactly as Client wants the job done.
Tip for consumers:
This is an excellent place for remote work. You must try it!
Products used:
Our company e-Coding Hub Pvt. Ltd. is registered as an Agency on Upwork. We provide Web & Mobile development services to global clients available on Upwork.
Date of experience: May 4, 2022
I have started my journey before 4 years with Upwork! Now Upwork is more than something for me! I can't explain it properly! I just take our relationship longer and want to make my carrier with the Upwork platform!
Date of experience: October 8, 2020
I've found great clients and projects on Upwork. I have also learned additional skills through varied projects and a great way for freelancers to showcase themselves and earn money. The payment system also works very well and is secure.
Date of experience: May 22, 2020
You're probably gonna think I work at upwork or something, but I'm not. I hired a few people on here, some did a great job and got paid. Others didn't meet expectations, so I cancelled the work contract and got a refund. Fair and square.
Date of experience: April 22, 2016
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