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    Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user ubaidr1
Pakistan
1 review
0 helpful votes
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January 6th, 2021

Upwork has always amazed me with their professional business environment and specifically, their support is quick and amazing.

Tip for consumers:
Be professional and you'll boom exponentially.

Products used:
website to connect with clients.

Service
Value
Shipping
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Quality

Date of experience: January 5, 2021

Thumbnail of user nozomin
Serbia
1 review
0 helpful votes
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July 23rd, 2020

I have worked with many clients through Upwork! And I also experienced lots of tasks thanks to Upwork.

Date of experience: July 22, 2020

Thumbnail of user wikramm
Pakistan
1 review
0 helpful votes
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September 15th, 2022

Upwork totally changed my life. I was stuck financial in past but after joining Upwork everything changed abruptly.

Thank You Upwork Family.

Service
Value
Shipping
Returns
Quality

Date of experience: September 14, 2022

Thumbnail of user harjitr
Malaysia
1 review
0 helpful votes
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November 2nd, 2020

Easy to get job with clear indicator with specific skills and knowledge. The payment also pretty good with amount of job given

Date of experience: November 1, 2020

Thumbnail of user solomonc15
Nigeria
1 review
0 helpful votes
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March 30th, 2021

It's a great platform for one to utilize one's untapped potential and monetize it effectively. It's a great place of work indeed!

Service
Value
Shipping
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Quality

Date of experience: March 30, 2021

Thumbnail of user gofurn
Uzbekistan
1 review
0 helpful votes
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November 10th, 2020

Upwork is the best place to start your freelance career. I love Upwork very much because it is so amazing freelance platform.

Date of experience: November 9, 2020

Thumbnail of user hasanm27
Bangladesh
1 review
0 helpful votes
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July 8th, 2020

Upwork is a very good platform for the freelancers. They ensure and protected the payments of freelancers. Happy to work with upwork.

Date of experience: July 7, 2020

Thumbnail of user claresag
Philippines
1 review
0 helpful votes
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July 10th, 2020

I love working in Upwork because there are lots of great opportunities in there. I highly recommend this site to other freelancers.

Date of experience: July 9, 2020

Thumbnail of user devabathulav
India
1 review
0 helpful votes
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September 5th, 2020

I personally believe it's great community to be in. I wish I new before about upwork. I enjoyed working on the projects.

Date of experience: September 5, 2020

Thumbnail of user sofii1
GB
1 review
0 helpful votes
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December 13th, 2020

I'm absolutely happy to be part of Upwork! Brilliant opportunities and very comfortable conditions. I'm planning to build my career with Upwork.

Date of experience: December 12, 2020

Thumbnail of user johne1079
Philippines
1 review
0 helpful votes
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August 17th, 2020

I have found myself fitted in on a box which i have been dreaming all of my entire existence. This is what i want and i want this. Very life changing

Date of experience: August 16, 2020

Thumbnail of user kaifk
Pakistan
1 review
7 helpful votes
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June 3rd, 2017

Account suspended without any warning. Reason: used too many connects and didn't get enough jobs. I used 40 connects a month didnt even use all 60 :D

Date of experience: June 3, 2017

Thumbnail of user bennief7
New York
1 review
4 helpful votes
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October 31st, 2014

I finally received another responce to my email today, got the same responce wait thirty days, then I click on the site and it has been suspended.

Date of experience: October 31, 2014

Thumbnail of user abdulr131
Pakistan
1 review
0 helpful votes
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November 3rd, 2020

I have done my first 2 projects and its great to work on upwork, very responsive platform easy to use and androind app is also very helpful.

Date of experience: November 2, 2020

Thumbnail of user mukeshr11
India
1 review
0 helpful votes
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October 5th, 2020

Upwork is a great platform to start work as a freelancer and grow skills. Payment protection is there, so you will get money for you work for sure.

Date of experience: October 5, 2020

Thumbnail of user amits204
India
1 review
0 helpful votes
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January 21st, 2021

I just found Upwork once of the best site for freelancing work, here i am getting lot of good amount of works from good clients

Service
Value
Shipping
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Quality

Date of experience: January 21, 2021

Thumbnail of user abdelmonemh
Egypt
1 review
0 helpful votes
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May 31st, 2020

I would like to thank Upwork team for their efforts to make this platform professional & easy for freelancers & clients to complete Freelance jobs

Date of experience: May 31, 2020

Thumbnail of user edwardh465
Illinois
4 reviews
3 helpful votes
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November 23rd, 2020

This service is good for finding a reliable freelancer, especially when it comes to designers and IT specialists. Thank you for such a good platform!

Date of experience: November 23, 2020

Thumbnail of user hairs7
Pakistan
1 review
0 helpful votes
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June 4th, 2020

I find it difficult to get a job on Upwork but i get it.its good experience with website. Milestone option is good to protect seller.

Date of experience: June 4, 2020

Thumbnail of user osamab5
VE
1 review
0 helpful votes
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July 21st, 2020

In Upwork is easy and simple to find work, also it protects you as a freelancer and it protects the clients, people is very happy.

Date of experience: July 21, 2020

Thumbnail of user mohameds152
Egypt
1 review
0 helpful votes
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November 15th, 2020

Upwork is the best site to work on, it provide alot of work with fair rate and good system and great communication

Date of experience: November 14, 2020

Thumbnail of user pamelag710
Kenya
1 review
0 helpful votes
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March 29th, 2021

This is the best platform to find talent and showcase what you can do best. You should all try the app!

Service
Value
Shipping
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Quality

Date of experience: March 29, 2021

Thumbnail of user akshitd
India
1 review
0 helpful votes
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April 14th, 2021

This is a great platform to work on. Anyone who is looking to start their freelance journey should start with Upwork.

Service
Value
Shipping
Returns
Quality

Date of experience: April 14, 2021

Thumbnail of user sobiak
Pakistan
1 review
0 helpful votes
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August 14th, 2020

It is a life-changing platform, there are some restrictions but we can cope with it. Overall happy with this platform :)

Date of experience: August 13, 2020

Thumbnail of user hoverlynl
Philippines
1 review
0 helpful votes
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December 30th, 2020

Love to work with upwork very recommended to others. I hope I can find more client to continue my freelance journey

Date of experience: December 29, 2020

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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