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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user ankita25
India
1 review
0 helpful votes
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September 27th, 2020

There are ups and downs to this platform. Overall good experience. Could improve on lot of thing that many people mentioned here.

Date of experience: September 26, 2020

Thumbnail of user donnae30
California
1 review
3 helpful votes
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July 14th, 2017

All they want is your banking info. Total Scam. It's a shame how companies like this prey on those looking for an honest living.

Date of experience: July 14, 2017

Thumbnail of user muhammadu72
Pakistan
1 review
0 helpful votes
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February 1st, 2021

Its a real standard for freelaunce platforms. Everyone has worth there. Really good in customer and sellers support.

Date of experience: February 1, 2021

Thumbnail of user wilsonl51
Nigeria
1 review
0 helpful votes
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May 18th, 2021

Upwork is simply the best! You can never get it wrong here. I am proud to be part of this freelance marketplace.

Date of experience: May 17, 2021

Thumbnail of user dimaa
Romania
2 reviews
21 helpful votes
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February 2nd, 2015

Very good website. It may be hard to find work at first, but don't give up. Try harder and you will definitely become a well esteemed freelancer.

Tip for consumers:
Always try hard to improve your profile. Add portfolio and any relevant work experience.

Service
Value
Quality

Date of experience: February 2, 2015

Thumbnail of user mohamedk74
Egypt
1 review
0 helpful votes
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October 11th, 2020

Upwork is best for freelancers and clients, simply can't see any other site can be compared with it.

Date of experience: October 10, 2020

Thumbnail of user hamzaa55
Pakistan
1 review
0 helpful votes
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October 15th, 2020

Highly Professional Freelancing website and the best platform to show your skills online.
Thank you Upwork.

Date of experience: October 15, 2020

Thumbnail of user jungbos
New York
1 review
0 helpful votes
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June 23rd, 2020

After using this best site for a long time, my translation skills have become very colorful and more professional. Thank you. Upwork.

Date of experience: June 23, 2020

Thumbnail of user lr37
New York
1 review
9 helpful votes
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December 20th, 2015

Terrible support and highly questionable business practices. Will delete account once monies are released.

Date of experience: December 20, 2015

Thumbnail of user remonm2
Egypt
1 review
0 helpful votes
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March 28th, 2021

Easy to use and beautiful user interface, also the customer service is very helpful.
I have used upwork for 5 years

Date of experience: March 28, 2021

Thumbnail of user sulaimanj2
Malaysia
1 review
0 helpful votes
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October 17th, 2020

We have many freelance platforms; so far, Upwork has been the best option for freelancing jobs. Secure and Trusted!

Date of experience: October 17, 2020

Thumbnail of user krups
Slovakia
1 review
0 helpful votes
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April 13th, 2021

Upwork is the only freelancing service I would recommend. Always satisfied. No scams, just a serious business.

Service
Value
Shipping
Returns
Quality

Date of experience: April 13, 2021

Thumbnail of user dattak
India
1 review
0 helpful votes
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September 1st, 2020

They held my account so many times but resolved the issue fast. Everything is free in this marketplace.

Date of experience: August 31, 2020

Thumbnail of user jaydevb
India
1 review
0 helpful votes
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June 19th, 2020

UpWork has been providing opportunities since beginning of my entrepreneur journey as a design agency owner.

Date of experience: June 19, 2020

Thumbnail of user evalynek
Kenya
1 review
0 helpful votes
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October 29th, 2020

With Upwork you are guaranteed of success. The customer care team always ready to assist where necessary.

Date of experience: October 28, 2020

Thumbnail of user perisk1
Kenya
1 review
0 helpful votes
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September 24th, 2022

This platform is making the dreams of many talents come true and changing lives. I highly recommend Upwork

Quality

Date of experience: September 23, 2022

Thumbnail of user daphneannen
Philippines
1 review
0 helpful votes
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December 13th, 2021

Upwork has been a great and reliable platform for freelance jobs. Very satisfied with their service.

Service
Value
Shipping
Returns
Quality

Date of experience: December 11, 2021

Thumbnail of user akalankae
Sri Lanka
1 review
0 helpful votes
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May 9th, 2020

Really professional freelancing site with huge numbers of job opportunities. Already earned 300+ $ in 2 weeks. Highly recommended

Date of experience: May 7, 2020

Thumbnail of user alanw514
Virginia
1 review
0 helpful votes
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January 20th, 2021

I've worked on Upwork for over a week now and already made more then minimum wage from my old job! It's an amazing tool!

Value

Date of experience: January 20, 2021

Thumbnail of user derekp114
Oklahoma
1 review
0 helpful votes
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May 28th, 2020

Excellent platform to both receive help and pick-up gigs! Upwork has helped me propel my Freelancing Career!

Date of experience: May 28, 2020

Thumbnail of user legrandc
Rwanda
1 review
0 helpful votes
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April 5th, 2021

For anyone who likes to have a freelancing experience and business, upwork is appropriate. Good luck.

Service
Quality

Date of experience: April 5, 2021

Thumbnail of user hilaryu1
Nigeria
1 review
0 helpful votes
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August 22nd, 2020

Great online platform anybody can trust anytime. It's indeed a pleasure using upwork. I recommend it for everyone who has some talents to offer.

Date of experience: August 21, 2020

Thumbnail of user hassanf7
Egypt
1 review
0 helpful votes
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June 30th, 2020

Superb experience! Six years on Upwork and it's been totally worth it with many great opportunities.

Date of experience: June 30, 2020

Thumbnail of user justinl501
Florida
1 review
0 helpful votes
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January 19th, 2021

Registered not so long ago but have already found a few very interesting positions. Hope I'll be lucky enough to get hired!

Date of experience: December 30, 2020

Thumbnail of user jacobm115
Canada
4 reviews
20 helpful votes
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February 20th, 2018

Bull $#*! site i ended up getting ripped off for almost a thousand bucks :/ watch out poor quality work and no one is on your side ever.

Date of experience: February 20, 2018

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Visitor S.
Typically does not respond to reviews

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