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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user sohaibr
Pakistan
1 review
0 helpful votes
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February 5th, 2021

Greatest of all websites out there. Less junk. Most professional people. Great opportunity for skillful professionals

Tip for consumers:
Go for it if youre professional in your field

Products used:
Working as a freelancer

Service
Value
Quality

Date of experience: February 4, 2021

Thumbnail of user fatmas8
Egypt
1 review
0 helpful votes
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November 20th, 2020

I enjoy working on upwork. No worries about payments safety. Finding professional clients with clear instructions

Date of experience: November 19, 2020

Thumbnail of user dmitriiv4
RU
1 review
0 helpful votes
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February 8th, 2021

This is the best freelance platform. I recommend to everyone. Well thought out system of payment for work. Client and freelancers are safe.

Products used:
Freelance

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2021

Thumbnail of user mh131
Switzerland
1 review
4 helpful votes
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August 5th, 2016

And I will not rest until they do the right thing... Can someone please give me some advice?

Thanks

M. Hall

Date of experience: August 5, 2016

Thumbnail of user marianam59
Ukraine
1 review
0 helpful votes
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May 31st, 2020

Great experience of work on reliable platform and good communication with clients from all over the world.

Date of experience: May 31, 2020

Thumbnail of user alexeys34
RU
1 review
0 helpful votes
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June 1st, 2020

I'm so happy to work with Upwork Team. Great opportunities, a huge selection of customers and always excellent service.
Thank you guys.

Date of experience: June 1, 2020

Thumbnail of user maribeld21
Philippines
1 review
0 helpful votes
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June 18th, 2021

Upwork gives a lot of opportunities especially in this trying times.
It made me to grow professionally while earning enough.

Tip for consumers:
Build an online portfolio of your previous works that can help you to land a project easily.

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2021

Thumbnail of user davido850
Kenya
1 review
0 helpful votes
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November 22nd, 2020

Get professionals for your YouTube channel marketing and management on Upwork. I recommend the site.

Date of experience: November 22, 2020

Thumbnail of user jamesf1800
India
7 reviews
1 helpful vote
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September 3rd, 2020

Got my first freelancing job through upwork. It provides you an option to work remotely from anywhere around the globe.

Date of experience: September 3, 2020

Thumbnail of user usmana19
Pakistan
2 reviews
0 helpful votes
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September 2nd, 2020

Best freelancing platform. Easy to use. Freelancers and clients are very professional. No fake people. Highly recommended.

Date of experience: September 2, 2020

Thumbnail of user bojanm5
Serbia
1 review
0 helpful votes
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May 11th, 2020

I have been working here for over 5 years. Plenty of work, great time and excellent platform in general. 10+ stars from me.

Date of experience: May 11, 2020

Thumbnail of user rohula
Bangladesh
1 review
0 helpful votes
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November 25th, 2020

I am working in Upwork since 2015 as a full-time freelancer. It's an amazing market place for true professionals.

Date of experience: November 24, 2020

Thumbnail of user jamsadp
India
1 review
0 helpful votes
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July 12th, 2020

I have been a freelancer via Upwork for more than 5 years. It helped me to gain much experience and long term clients

Date of experience: July 12, 2020

Thumbnail of user gildash
Benin
1 review
0 helpful votes
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June 3rd, 2020

'm so happy to work with Upwork Team. Great opportunities, a huge selection of customers and always excellent service provided

Date of experience: June 3, 2020

Thumbnail of user syedr51
India
1 review
0 helpful votes
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December 2nd, 2020

One of the best freelancing platform to earn/learn/make business and many more.
I have been working on Upwork since 2019

Date of experience: December 1, 2020

Thumbnail of user alexeic3
MD
1 review
0 helpful votes
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September 14th, 2020

Have experience about 15 years in IT, think upwork.com is cool place for clients and freelancers. Good cooperation

Date of experience: September 13, 2020

Thumbnail of user asmah7
Pakistan
1 review
0 helpful votes
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July 19th, 2020

Upwork is a great platform for talented individuals where they can showcase their talent and work in the international market

Date of experience: July 19, 2020

Thumbnail of user aliaksandrm3
Belarus
1 review
0 helpful votes
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March 18th, 2021

Upwork is really reliable platform for freelancers and clients.
I will work here continuously in the future

Service
Value
Shipping
Returns
Quality

Date of experience: March 18, 2021

Thumbnail of user iqbalm9
Pakistan
1 review
0 helpful votes
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February 17th, 2021

Upwork is place where you can get more than desired goals. A perfect workplace for dedicated and skilled freelancers.

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2021

Thumbnail of user umern4
Pakistan
1 review
0 helpful votes
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September 14th, 2021

Upwork is an excellent platform for freelancers. Exposure to the global standards and work requirements here, helps you polish your raw edges.

Service
Value
Shipping
Returns

Date of experience: September 14, 2021

Thumbnail of user chandirasekarans
India
1 review
0 helpful votes
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January 28th, 2021

Upwork is a better place for remote workers. They provide payment protection that helped me to complete the job and earn successfully.

Service
Value
Shipping
Returns
Quality

Date of experience: January 28, 2021

Thumbnail of user abubakars2
Pakistan
1 review
0 helpful votes
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July 23rd, 2020

I have incredible experience working on Upwork as a freelancer. They gave me the opportunity to work for big clients.

Date of experience: July 22, 2020

Thumbnail of user ahmeda425
Egypt
1 review
0 helpful votes
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June 10th, 2020

Upwork is an amazing, Trustworthy and safe workplace, I am proud to be a part of this awesome company.

Date of experience: June 10, 2020

Thumbnail of user afaqt
Pakistan
1 review
0 helpful votes
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December 13th, 2020

Flexible working hours and communication with clients are really exciting. Great Place to work I loved it!

Date of experience: December 13, 2020

Thumbnail of user nicolasa43
Philippines
1 review
0 helpful votes
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May 2nd, 2021

Upwork has been a great platform for an individual who would like to pursue their freelancing career.

Date of experience: April 30, 2021

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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