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    Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user leos65
Germany
1 review
4 helpful votes
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June 16th, 2017

For sucess on upwork how to do?

Actually, I dont want to work on upwork after checking a lot of review...

Date of experience: June 16, 2017

Thumbnail of user athurl
Ukraine
1 review
0 helpful votes
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December 31st, 2020

Anyone can meet the client. Anyclient can hire me. Without any limit. Only with the skill set. Like the regular job.

Date of experience: December 30, 2020

Thumbnail of user elidond
Albania
1 review
0 helpful votes
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March 24th, 2021

Very good platforme to work on. Always are there to help freelancers in providing their work experiences.

Date of experience: March 24, 2021

Thumbnail of user shuvob1
Bangladesh
1 review
0 helpful votes
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November 4th, 2020

I would like to work with him. He was good and cooperative. But we couldn't work together due to schedule problem. I recommend him.

Tip for consumers:
Upwork is suitable on for professionals. it is a very compititive marketplace. besides, Upwork gives importance both buyers and sellers unlike other marketplace. I love working on Upwork.

Products used:
Graphics design, Motion design and 2d Animation, Photo and Video Editing.

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2020

Thumbnail of user vishalk52
India
1 review
0 helpful votes
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November 13th, 2020

I am a part of upwork since 2009. And i am so happy with their services. I feel proud to be a Upwokian! :))

Date of experience: November 12, 2020

Thumbnail of user sumitv3
India
1 review
13 helpful votes
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April 6th, 2016

I have been working on upwork since 2011 and was one of the top frelancers on upwork, i got hired by a client for a very small amount of $50 and i completed the job in time, and got the money in my account,

Later i got an email that my financial transaction has been limited, i contacted the support and followed their instruction and my case was handeled by "Nel" he asked for the emails comunication screenshot and the work done by me.

I submitted all the screenshots and they asked me to wait and continue working, i continued working and in the meantime other 2 clients also paid me $50 each and days passed by no one replyed I patiantly waited for their asnwer and one day i got a message that the case has been resolved, i replyed asking how and why my account not resumed no one answered, the few days after i got a message from someone else by the name of"eric" that my account was suspended permanently.

They confiscated all the money not only by that client but from other clients too who are working with me for years.

Please help.

Thanks
Sumit

Date of experience: April 6, 2016

Thumbnail of user bhavanip4
India
1 review
0 helpful votes
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September 22nd, 2021

Great place to explore and experience and earn money & good will. Thank You Upwok for being a great place

Date of experience: September 22, 2021

Thumbnail of user rajats30
India
1 review
0 helpful votes
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May 23rd, 2020

It a great platform. I really love to work on this platform. This is one of the great patform for the freelancing website.

Date of experience: May 22, 2020

Thumbnail of user rabeyar1
Bangladesh
1 review
0 helpful votes
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November 10th, 2020

I love Upwork. Great company, great customer support. Extremely happy with my Sucess at Upwork. I recommend them to anyone looking for great.

Date of experience: November 10, 2020

Thumbnail of user jhonem6
GB
2 reviews
12 helpful votes
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January 3rd, 2017

I lost my 240$.

They suspended my account.
I contacted with them but they are not answered any question.

They are start scamming like fiverr.

Date of experience: January 3, 2017

Thumbnail of user kirana
Sweden
2 reviews
6 helpful votes
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June 12th, 2014

I think Elance is very good site to find jobs. It is hard to find jobs since there is lot of competition.

Date of experience: June 12, 2014

Thumbnail of user nivashp
India
1 review
0 helpful votes
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August 17th, 2020

Upwork is best & trustful website for freelance. Thanks Upwork. I have started my carrier in upwork 2017. Still upwork is best.

Date of experience: August 17, 2020

Thumbnail of user mariolak
Poland
1 review
5 helpful votes
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July 15th, 2013

I recived money from this site.
I paid for Premium with Perfect Money and get money from there 3500$.
I can tell that this site paid me.

Date of experience: July 15, 2013

Thumbnail of user anjulk
India
1 review
0 helpful votes
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July 3rd, 2020

I have done many logos work here and i love to work over here with clients and i recomanded this platform to others.

Date of experience: July 1, 2020

Thumbnail of user danielav33
Colombia
1 review
0 helpful votes
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July 13th, 2020

Is the most great idea in the world! I love the experience, love the page, love the función and more

Date of experience: July 13, 2020

Thumbnail of user ronaleat
Philippines
3 reviews
3 helpful votes
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November 22nd, 2017

I've been a freelancer for 6 years now and I love working with different clients I've worked with through Upwork.

Date of experience: November 20, 2017

Thumbnail of user charmainel23
Philippines
1 review
0 helpful votes
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October 7th, 2020

The best freelance site so far, no scam, your income is safe. Build ur profile to get more clients. Goodluck

Date of experience: October 6, 2020

Thumbnail of user michaelh2341
Wisconsin
1 review
0 helpful votes
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May 21st, 2020

Place to find experience and connections

Would recommend for any freelander, especially people starting out

Date of experience: May 20, 2020

Thumbnail of user sumona5
Bangladesh
2 reviews
0 helpful votes
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December 29th, 2017

Finally they are approve my AC. I am allays proud on this market place. The team is very helpful & responsible

Date of experience: December 28, 2017

Thumbnail of user ysad
Philippines
1 review
0 helpful votes
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October 30th, 2020

Upwork new features helps a lot of members. Fromcfinding clients, contracts, zoom for interview and etc

Date of experience: October 30, 2020

Thumbnail of user hireng
India
1 review
8 helpful votes
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March 24th, 2017

Very bad services and rules without any notices upwork permanent suspended my 6 years old account ($30k+ earned) 5000+ Hours.

Date of experience: March 24, 2017

Thumbnail of user vesnan1
Serbia
1 review
0 helpful votes
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July 5th, 2020

Great platform - provides protection & security. Although there are many freelansers, do your best and success will follow.

Date of experience: July 5, 2020

Thumbnail of user syeds72
Bangladesh
1 review
0 helpful votes
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November 15th, 2020

I've been working in various marketplaces as a freelance designer for several years, but I think Upwork is the best of all.

Date of experience: November 13, 2020

Thumbnail of user osamak8
Pakistan
1 review
0 helpful votes
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November 26th, 2020

Upwork is a great place to work. Connected with alot of good businesses around the world through it.

Date of experience: November 26, 2020

Thumbnail of user densonn
Philippines
1 review
0 helpful votes
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January 6th, 2021

Upwork is a great platform for freelancers. It gives you the most suitable jobs based on your skillset and qualifications.

Date of experience: January 5, 2021

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Typically does not respond to reviews

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