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    Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user gilbertdelal
Philippines
1 review
0 helpful votes
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April 11th, 2021

IT WAS AWESOME! THE PLATFORM IS THE BEST AND REALLY SUPPORTS AND GIVE A LOT OF CREDITS TO ANYONE ELSE.

Date of experience: April 10, 2021

Thumbnail of user agunkr
Indonesia
1 review
0 helpful votes
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December 15th, 2020

This is My best FREELANCING site, Thanks for upwork helping freelancer get job
This site very help to many people

Date of experience: December 15, 2020

Thumbnail of user vladimiro10
Ukraine
1 review
0 helpful votes
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November 30th, 2020

Upwork allow me to realize my knowledge for getting good customers and making a good job for them!

Date of experience: November 30, 2020

Thumbnail of user refaath
Virginia
1 review
0 helpful votes
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March 30th, 2021

The best website i work of it is upwork, provid alot of job and sefaty will working in mony and sefaty in your information and not found scame

Date of experience: March 30, 2021

Thumbnail of user niday3
Pakistan
1 review
1 helpful vote
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July 18th, 2021

Upwork is just amazing. I am able to get best clients on this platform. I AM REALLY HAPPY TO WORK HERE.

Date of experience: July 16, 2021

Thumbnail of user abdullaha309
Bangladesh
1 review
0 helpful votes
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September 29th, 2020

An awesome marketplace. But this is not awesome for beginners. And 20% charge is so much high...

Date of experience: September 28, 2020

Thumbnail of user chetann3
India
1 review
0 helpful votes
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August 31st, 2020

Upwork is great place to find clients and their payment processing is seamless!

Thank you Upwork!

Date of experience: August 29, 2020

Thumbnail of user kandices
Romania
7 reviews
19 helpful votes
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January 12th, 2015

Great to work online, easy to get quality contract job. Thanks

Service
Value
Quality

Date of experience: January 12, 2015

Thumbnail of user jayk18
India
5 reviews
7 helpful votes
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January 3rd, 2013

Nice website but it is bit expensive for individuals. But good for companies.

Date of experience: January 3, 2013

Thumbnail of user dharmeshp
GB
1 review
7 helpful votes
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May 25th, 2016

Shame that founders forgot that freelancers are human being!

Date of experience: May 25, 2016

Thumbnail of user leihv
Philippines
1 review
6 helpful votes
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September 3rd, 2014

Wow, they even have people hired to post that that they have been paid :/

Date of experience: September 3, 2014

Thumbnail of user kuksw
Pennsylvania
1 review
10 helpful votes
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December 5th, 2016

Too many scammers goes in there, especially payroll assistant/processor be aware...

Date of experience: December 5, 2016

Thumbnail of user janer61
Nigeria
3 reviews
5 helpful votes
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May 8th, 2016

The freelance site is pretty cool though I still see so many improvement that needs to be done.

Date of experience: May 8, 2016

Thumbnail of user arifuln
Bangladesh
1 review
0 helpful votes
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August 14th, 2020

My journey started with Upwork in 2013. It was challenging and interesting. Highly recommended!

Date of experience: August 14, 2020

Thumbnail of user philippem20
Canada
2 reviews
3 helpful votes
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March 26th, 2019

Greatest Platform for freelancing Excellent service. Thank you team Upwork Keep up the good work...

Date of experience: March 26, 2019

Thumbnail of user richardc189
Mexico
1 review
9 helpful votes
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July 26th, 2016

The people running Upwork discriminate against veterans.

Date of experience: July 26, 2016

Thumbnail of user giftya6
Ghana
1 review
0 helpful votes
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December 4th, 2020

Upwork is the best freelancing platform. Credible, organised and profitable. I'm glad to be here...

Date of experience: December 3, 2020

Thumbnail of user stanislavm9
Ukraine
1 review
0 helpful votes
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December 15th, 2020

Great marketplace for freelancers, a lot of different work, everything works fine I'm happy!.

Date of experience: December 15, 2020

Thumbnail of user tarekelokl79
Egypt
1 review
0 helpful votes
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July 16th, 2023

تعدر الأراء شيئ مهم في المجتمع وا الأراء الصحيحه تنتج اشياء عظيمة وعجيبه اما الأراء السيئه عند تنفيزها قد تؤديالي سقوط دول

Date of experience: July 16, 2023

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Visitor S.
Typically does not respond to reviews

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