• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user charleso421
1 review
0 helpful votes
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August 2nd, 2021

Am happy I found upwork freelancing platform on time. I tried other freelancing sites that was recommended to me by my friends but they didn't just meet my needs in a freelancing platform.

Today I have earned thousands of dollars working as a mobile developer all thanks to upwork

Thumbnail of user pck2
1 review
0 helpful votes
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July 12th, 2020

Upwork is the place where I put myself in a big competition with the toughest freelancer of the world who are absolutely skillful and professional. It helps me to showcase my skill to various clients across the world. Thanks to Upwork for arranging this platform for freelancer like us.

Thumbnail of user naseera11
1 review
0 helpful votes
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January 12th, 2021

I have been associated with the business from the day one, even before it was Upwork :).
The website has helped me find international clients. The idea, when launched, was futuristic, and it indeed helped people in 3rd world countries show their true potential.
5 stars, surely.

Tip for consumers:
Create your account to find online jobs

Products used:
Web services

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Thumbnail of user ademolaa7
1 review
0 helpful votes
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July 27th, 2020

It was like for fun when I first joined Upwork. Before I knew it, I got my first project, next one came and so on. I am currently Upwork number 1 fan. It is the best site right for me. If possible, I love to give more than 5

Thumbnail of user michellev28
1 review
5 helpful votes
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June 7th, 2016

The last job posting I put on upwork resulted in multiple DIRECT calls to my phone, work email address, skype address, personal email address, google chat. They all mentioned they saw the job posting on upwork and its the only place I posted. Its overwhelming and I will not use upwork again for a job posting. They found the email of a consultant to my business and emailed him.

Unless you are lonely and like contact from strangers who want you to hire them, stay away.

Thumbnail of user mohsina27
1 review
0 helpful votes
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January 9th, 2021

I am facing issues regarding my health, I am freelancer can't do work on physical location
Upwork help me a lot to manage my expenditures and living a meaningful life. I just want thank upwork for creating things like this

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Thumbnail of user oreofej
1 review
0 helpful votes
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November 10th, 2020

Upwork is uniquely positioned as the go-to marketplace that connects service providers and businesses across the globe. The platform has positively evolved over time to provide easy to use tools.and features for everyone that is competing to be more successful.

Thumbnail of user gr83
2 reviews
10 helpful votes
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November 20th, 2019

They are fine and you set your own fees. If they like you they will give you work sometimes. I get plenty of work and it is good supplemental income for a professor. The have some competition now but are still okay. Better than some scam sites like Writerbay.

Thumbnail of user robinh283
1 review
15 helpful votes
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March 31st, 2019

This site asks for personal banking data to complete a profile - before it approves applicants. This is dangerous as they do not explain their data protection policies nor do they respond when queried about how they protect your personal information..

Thumbnail of user todd.calongne
1 review
2 helpful votes
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June 12th, 2023

I have used Upwrok.com for many years now. Recently, I got into a dispute with a freelancer who overcharged me $700 over a 3-month period. After we got to some resolution of my getting some money back, he was able to remove my honest feedback about the situation. You cannot trust freelancer reviews!

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Thumbnail of user mihaip4
1 review
14 helpful votes
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November 29th, 2016

I used to be one of their top designers, in 2016 i made more than $22,000 through their system, a solid $4,400 went into their pockets (they take 20%). I ended up being suspended for offering a client the option to pay me via Paypal, a $70 project that ended up costing me 6 years of outstanding reviews with over 250 testimonials from clients. I had a JSS of 95 and a rating of 4.99/5

Tip for consumers:
If you're a client in need of contract work, avoid Upwork at all costs.

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Thumbnail of user imee
1 review
0 helpful votes
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April 20th, 2021

My name is Ime Ekpenyong, a mother of three children. I wanted to work from home and I learned graphic design by taking online courses. I joined Upwork as a freelancer 2 months ago. I was quite skeptical about getting jobs as I had tried other freelancing sites. In quite a short while, I have been able to find jobs consistently, even as an intermediate-level designer. I am so proud to be associated with Upwork and would encourage anyone looking for a freelancing platform to choose Upwork.

Upwork is a platform or marketplace where people go to find freelancers to work for them. As a freelancer, you can be paid per hour worked or a fixed price for the contract.

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Thumbnail of user joelo46
1 review
0 helpful votes
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August 22nd, 2020

Upwork had made my life so easy. You can get a contract and after the contract you can earn huge amount depending on the project. Trust me Upwork is the best. Other freelancing platforms are full of scams but on Upwork, you are protected from Scam. Their customer service is the best. When you contact them for help, they quickly reply.

Thumbnail of user joannac13
1 review
8 helpful votes
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March 24th, 2016

I have spent thousands of dollars on eLance over the last 6 years hiring everything from web developers to graphic designers. ELance worked well.

Upwork is an abomination. The site crashes Firefox every time I use it, I don't get emailed messages my freelancers send me, I can't invite the freelancers I want to use, etc. etc. Nor can I post a job that I'm not sure how much it will cost and have freelancers tell me what they will charge. Instead, I have to say what I'm willing to pay in order for the job to be posted.

I'm still using Upwork to post jobs and escrow funds for the freelancers I've been working with over an extended period, but we are forced to do all the communications outside of Upwork.

There is a tremendous need for a better platform. If eLance can't be brought back, I beg someone to create a better platform!

Thumbnail of user stefanm72
1 review
4 helpful votes
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May 22nd, 2019

I posted my work and got contacted by a freelancer who convinced me I had to pay a milestone upfront, I thought that Upwork was a good platform and would protect me if this person was going to scam me, but they sided with the scammer and told me there was nothing they could do about it. I am never using Upwork again!

Thumbnail of user frees13
Free S.
1 review
5 helpful votes
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May 18th, 2017

Clients looking for the best freelancers to hire are likely to be mislead by the Job Successful Score. This score doesn't reflect quality of the work, but rather how active the freelancer has been on the Upwork site.
If you are an elite freelancer I think you should build your connections outside of Upwork.

Thumbnail of user dmitrym10
1 review
2 helpful votes
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September 15th, 2018

Didn't approved my perfect resume with no reason. Spent 24 hours of waiting and about an hour to fulfil their stupid specs with no luck, I'm located in US and their answer: too many programmers with your skill set in this area. Just stupid and unprofessional.

Thumbnail of user roshank15
2 reviews
0 helpful votes
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July 4th, 2020

Upwork making Skilled professionals more skillful and also helping to make some extra buck by helping needy clients. Its the best thing happened to me so far. Its really easy to apply for opportunities, completing the contracts and getting payments. Good Job Upwork.

Thumbnail of user gurvinders3
1 review
8 helpful votes
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October 17th, 2019

They have charging heavy commissions on the projects. Even they suspend account so frequently and their every customer support member come up with different reasons. Also there are some of the clients who give work to new ID's after submission of work they reports the freelancer ID and results in blocking freelancer ID and all the amount get reversed into the client as per Upwork latest rules

I'm just fed up with their services.

Thumbnail of user syedk24
1 review
0 helpful votes
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February 16th, 2021

Upwork provide freelancer like us who leave everything behind and start relay on it!
Working with upwork and getting client is like heaven to us, we make money our own ND be our own boss.
Thanks once again for giving us this opportunity.

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Thumbnail of user alexs1393
1 review
0 helpful votes
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January 28th, 2021

I just started using Upwork. It is great for stay at home work. It's super easy to navigate through and understand. All of the clients I have worked for have been wonderful. I would highly recommend for anyone looking to do extra side work from home!

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Thumbnail of user jelenal
2 reviews
13 helpful votes
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October 14th, 2015

Elance closed my account for no reason First, they contacted me saying my account doesn't contain original content... without explaining what that means. I've had the same account for 3 years. All 4.9-5 star reviews.And after a week they notified me that my account is closed because the clients were not satisfied with my work... I asked to tell me who are those clients and why they didn't leave a bad review so I can respond, to which they replied they are not allowed to give me that kind of information and that is their final decision.

Thumbnail of user akibr1
1 review
0 helpful votes
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November 4th, 2020

Most of the time people didn't know to solve the puzzle but their try too. Look me, I don't know what can i do or how much success i had. Now i still biting upwork and try to find my future.
Thank you

Thumbnail of user tedj53
1 review
9 helpful votes
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February 1st, 2020

Be aware that upwork does not check the profiles and stated resumes of freelancers very well. If you think you are hiring someone from the USA or the UK well you might just be in for a surprise when the work turns out to be terrible, then you get into the dispute process which is complete joke.

Thumbnail of user ronniea39
1 review
0 helpful votes
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December 24th, 2020

I'm only a 3rd year college student with basic skills in graphic design with no earnings for myself. On the fourth quarter of this year, Upwork came in to my life and game me opportunities for both learning & earning. I love how Upwork protects both clients & freelancers

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