• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user pravinj3
1 review
0 helpful votes
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November 8th, 2020

I am working on Upwork since last 5+ years. Upwork is a great place to work, where one can find genuine clients and top class frrelancers.
Upwork payment protection is a great feature which allows the freelancers to work with more trust & joy.
I always recommend Upwork to my friends...

Thumbnail of user peterk277
1 review
4 helpful votes
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July 18th, 2018

I used Upwork for the first and it was the last time. Their freelancer delivered not functional website, I asked for a full refund, they said I need to ask freelancer. When I contact him for refund, he blocked me. I contacted Upwork again, sent them all necessary information about the work I was promised and what I recived, all messages... and after several emails they said that they just connect freelancers and clients and they cant do anything about my case. I lost my money and received very very poor website.

Thumbnail of user tims81
1 review
7 helpful votes
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June 16th, 2015

Elance has 161 complaints with BBB in last 3 years! FACT!

Do not use their services.

They provide no protection for you and allow their freelancers to do what ever they want! I paid over $5000 for a website that never worked, they won't do anything and will continue to allow this freelancer to take money from unprotected customers.

Plus this freelancer held my passwords ransom unless I gave them a good review.

BE WARNED!
ELANCE can't protect you!

*I would have left no stars checked if I could have!

Thumbnail of user andrejg3
1 review
0 helpful votes
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August 15th, 2020

Upwork is a great freelancing platform with many interesting projects. I have joined Upwork in 2007 and have found many interesting jobs in my field of 3D graphics. Upwork team is very nice and supportive. Five stars from me.

Thumbnail of user alishar43
1 review
0 helpful votes
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January 12th, 2021

Upwork is a great platform for freelancers to find both one-off jobs and consistent work. The interface is simple, and the variety of work is diverse enough to cater to myriad of disciplines, whether part-time, full-time or chaotic availability.

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Quality
Thumbnail of user rakibh10
1 review
0 helpful votes
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September 24th, 2020

As a freelancer, I've worked on Upwork and it is really great... Through Upwork, I managed to learn and to hone my skills. The site allowed me to gain experience that I can use to apply for more jobs. Upwork is a good site but it is hard to get a job.

Tip for consumers:
Of course I do

Products used:
Yes, I am using the product very well

Thumbnail of user ashishp35
1 review
0 helpful votes
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December 25th, 2020

I was without a job one year ago even though I had great skills in digital marketing. I looked for jobs on Upwork, and started getting jobs, now I am top 50 Internet Marketing freelancer on Upwork. I can't thank enough to Upwork. Upwork literally changed my life. I have nothing but gratitude for Upwork. Thank you Upwork.

Tip for consumers:
Go for it guys, if you are good at something this is the place for you to show it.

Products used:
Jobs

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Thumbnail of user mattm89
1 review
6 helpful votes
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November 25th, 2015

Just a short note. I have hired over 23 freelancers and completed over 30 jobs on elance in the last 4 years. I had a problem with one freelancer and attempted to resolve via their very confusing process. I could NEVER get anyone to speak to me on the phone. In short, I paid a freelancer $219 for work that was never performed correctly and Elance did not speak with me to resolve. They would only send emails. Not acceptable to me. I am moving away from them.

Thumbnail of user apetik
1 review
0 helpful votes
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December 20th, 2020

Upwork rules is very right, it protect both clients and frelancers. As a freelancer i have spend much time working on a project for a clients but after all she refuse to pay me but talking about upwork all their rule and condition are excellent for you to gain money from the confort of you home and for clients to find skillful freelancers that handle your task perfectly

Thumbnail of user birendras
1 review
1 helpful vote
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September 10th, 2020

Upwork is deducting 20% commission on our hard earned and also taking from us about 1$ for each proposal submission. J It is showing popups to buy connects to apply on jobs. I pray God to put a lock on Upwork doors and the CEO of the company should see a path to Hell.

Thumbnail of user milost5
1 review
0 helpful votes
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February 1st, 2021

When all this Covid thing started i thought i am lost. Luckily, few months before that i registered at Upwork and was just starting using it bit more seriously. Now, about a year later, this is the only place i find jobs at. It enables me to focus on work and not deal with all problems i usually encountered as freelancer before. It protects me and makes sure i am getting paid for my work fairly, which is more than i expected honestly when i started. It reminded me that Free in Freelancing stands for Freedom, freedom to work for whom i want, when i want! I love it and hope to use it for a long, long time!

Thumbnail of user rahuls37
1 review
11 helpful votes
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November 29th, 2015

What the $#*!. Screenshots deleted automatically for my 3 jobs at night (40 +20+9 hours). Up-work is just a piece of $#*!. Mother$#*!ers are not solving it. Same issue happens with my friend, and they are not solving his issue, since 3 months, they just say ask your client to allow manual hours and add manual hours. But most of the clients do not allow that and hard work go into vain. This time, i will $#*! you harder. Hey mother$#*!ers, i will kill you if you will play with our hard work. Give me my money back now... Clients have not allowed manual hours, how i will get paid... Mother$#*!ers... username: rahul*******

Service
Quality
Thumbnail of user aliciah74
1 review
4 helpful votes
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July 17th, 2018

Upwork has a credit card verification process that is extremely burdensome for businesses. The customer and the freelancer have to spend numerous hours and a ridiculous amount of time verifying a couple hundred dollar credit card payment. Meanwhile, the freelancer has done the work and Upwork will not process process payment and pay the freelancer. Upwork has turned a great experience with my freelancer into a payment time-sink where I will no longer use the service. Too bad!

Thumbnail of user faheems8
1 review
0 helpful votes
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December 24th, 2020

Upwork is really great platform for talent appreciation. I am a fresh freelancer with professional skills in Presentations designing and Upwork is providing me a great opportunity to showcase my skills and earn a good reward.

Thumbnail of user mdforhada
1 review
0 helpful votes
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August 29th, 2021

I'm Forhad a professional UI/UX Web Designer with over 9 years of experience working on Upwork. "Upwork" Product features are really easy to understand the users. A user can easily understand their features like apply for a job, profile setting, account setting, get paid, tax information, connect & membership etc. I also work on other freelancer platforms like Fiverr, Freelancer, PeoplePerHour but when I compare to Upwork I realize that Upwork is the best platform where I can build my carrier. Recently Upwork came to bring a new feature which called "Project catalog". This feature is really awesome. I really like the feature. I work here full-time & I'm really happy to work on Upwork.
I highly recommend to anyone to register on Upwork & start their freelance journey.
Thanks, Upwork.

Tip for consumers:
Grow your skills to any work & start your freelance journey from Upwork. If you are confident to yourself that You can give a good service to a client so Upwork is for you to build your carrier.

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Thumbnail of user milani10
1 review
0 helpful votes
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February 10th, 2022

Upwork is a great place to start a career for young people. I am a young architect and 3d artist, after graduating from college I started working in an architectural firm, at some point I tried Freelance through the Upwork platform, and with a little luck and good skills for the first month, I earned about 1 000 $, since then I transferred my entire career and development path in business to Upwork. I think that this platform is very useful for young people who want to gain experience, skills, and money, especially in a smaller country such as Serbia. Most countries in Europe, America, Asia have a higher standard of living, so living in Serbia with a foreign salary is very comfortable.

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Thumbnail of user ingamulh
1 review
0 helpful votes
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November 13th, 2020

It's a great place to work for freelancers. I am really grateful to be a part of Upwork as a freelance graphic designer. If you have really talent and have skills then it's a great place for you. Keep up the good work and more careful about us. Thanks :)

Thumbnail of user jenicac2
1 review
0 helpful votes
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November 22nd, 2020

Upwork has given me an opportunity to upskill myself and showcase to help clients with their businesses. This is indeed the best and secure platform for both Freelancers and Clients. Definitely recommended.

Thumbnail of user kellyl210
1 review
3 helpful votes
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May 30th, 2018

Upwork is a waste of money and time. I hired a copy editor, who actually left out a sentence in the first paragraph of my book. I next hired a proofreader who was so bad I made her give me my money back. If you want either, find someone through word of mouth.

Thumbnail of user saraj42
2 reviews
19 helpful votes
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February 20th, 2016

I had a profile with Elance for several years and had no complaints.

I was able to keep my location and my earnings private if I chose to. This isn't the case with Upwork.

After a phone call and several postings in the forum, I had made it clear that freelancers have the right to decide whether or not they want to display their earnings and location because this is a personal decision. There are several other freelancers in agreement - and hundreds of complaints in the forums.

No change whatsoever.

These are privacy violations, and Upwork doesn't care. People are unhappy - they've spoken about this - and Upwork doesn't care.

Thumbnail of user liul9
1 review
0 helpful votes
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September 11th, 2020

Up work is a very good platform for every hardworking freelancers.
I did working on upwork 2 years, i am top talent now, yes begining is difficult, you need open up a new prospect by you talent or Professional knowledge and communication and judgment...
but if you really have sth, don't worry, you will find you will got fair treatment.

Thumbnail of user emilye209
1 review
0 helpful votes
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February 20th, 2021

I never thought I would be working full time online, I was content with my normal 9-5 job and the hustle that it entails but Covid-19 changed that. With limited access to my job, I turned to work online as an alternative, and ever since I have been on a journey of self-discovery. Finding Upwork was relatively easy, I heard about Upwork from a friend, so I did my research and decided I would join Upwork. I have not regretted being a member of Upwork, they provide you with resources to be knowledgeable and successful on the platform.

Thumbnail of user dy682
1 review
10 helpful votes
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March 29th, 2016

Beware, Upwork publishes everything you put in your profile, because they don't properly block it from search engines, even if you set your account to private. If you complain they either don't know how, or don't care enough to fix it. And if you close your account it doesn't delete your profile, it just deletes your login information, basically just blocking your own access to your own content, but still allowing it to be found in search engines.

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Thumbnail of user cann2
1 review
2 helpful votes
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October 20th, 2020

I have been working on the freelancer platform for more than three years, and UpWork is one of the best platforms that I have a chance to experiment. UpWork did well in attracting the Clients and control the risks for the Client and the freelancers through their policies and algorithms.
The unique thing that I am not totally satisfied with UpWork is that I must take a few time to discover all of their functions.

Thumbnail of user techb2
2 reviews
23 helpful votes
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December 18th, 2015

They outsource all of their customer service, can't get anyone on the phone in the US, and their practices make it next to impossible for new providers to get any work. They require ID verification. I don't know about you, but I'm NOT sending my ID to a foreign country. In fact I'm not sending my ID to a US company. They claim to be the #1 freelance platform in the world. What a freaking joke! If that is true, then why aren't they running their ID verification through a portal like Equifax or Been Verified? They aren't. And we just closed our account out with them. Good riddance. And 20% fees? These people SUUUUUCK. They even charge the clients now. Nothing like the rich getting more greedy and what was once an awesome US company is now a bunch of foreigners.

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