• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user neilr99
1 review
13 helpful votes
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December 16th, 2018

Posted a listing for a writer for project paying up to $10,000. Absolutely 100% legit and all screens filled out properly. However, because of imbeciles running this site, my true, authentic posting was declined as a scam. I think they have it wrong - UpWork is the scam. Wasted 20 mins. Describing high-paying job that many writers would jump at. Upwork is obviously an amateurish, nickel and dime operation with no experience or understanding of professional high paying projects. Go to other sites that really know this business.

Thumbnail of user whitea1
1 review
4 helpful votes
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October 1st, 2017

They take huge commissions from worker and do not listen worker's dispute policy. They have suspended millions of accounts without any notice. I know there are no freelance sites who care workers. Specially for Asian workers. Jesus didn't die with their guilty.

Thumbnail of user janh355
1 review
0 helpful votes
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November 15th, 2020

I've used upwork now for 2 years and made good money here. I wish their premium service could offer less upwork fees on new contracts, and also a possibility to ad more specialized profiles. Other than that its a great platform to get into freelancing in any type of jobs you're looking for.

Thumbnail of user mariumb
1 review
0 helpful votes
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October 28th, 2020

Upwork is really good plate form to work from home. But I would rate 5 stars if they could reimburse the connects for which jobs are still vacant. As those can be used for other proposals. The time duration of Job expiry should be less so that we can use our invested connects.

Thumbnail of user kimw619
1 review
1 helpful vote
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September 11th, 2020

I've used the site as a freelancer for 6 years (originally O desk). To begin with it felt supportive and despite the huge competition from freelancers charging barely anything and clients wanting ridiculous amounts of work for pittance I started to build up work. I had 1 issue with a client and the support team resolved it fairly and quickly.

Nowadays I'm constantly getting emails about ‘changes to their terms' which are usually not beneficial for freelancers. The ‘connects' system is the final straw for me. Upwork already takes 20% of all my earnings (they charge the client 10 or 20% too on the same work) now they want me pay a monthly fee to be allowed to apply for jobs that make them their money? It's no longer viable for me, I'll use my few free connects for occasional jobs but I feel a bit ripped off by Upwork.

Thumbnail of user farhanaj1
1 review
0 helpful votes
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July 25th, 2020

It was a great experience. If anyone wants to get a higher paid job by working with good clients professionally, this place is best from my suggestion. The interface and system is much improved now. The person who are real skilled, start here. Thank you.

Thumbnail of user talala24
1 review
0 helpful votes
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June 10th, 2020

This is the best platform for freelancer, it's secured and very productive.
I have found myself getting fairly consistent work through Upwork and I'm looking forward to many more years of working with them. Thank you everyone!

Recommended :)

Thumbnail of user asifk37
1 review
0 helpful votes
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August 15th, 2020

Despite of tough competition and various level of prospective client with different budgets, it's still my online medium to acquire new contracts and keep long-term relationship with my clients. Upwork now focusing on top talent selections which I think increase the platform reputation and will attract reputable companies to hire expert contractors for short/long terms projects.

Thumbnail of user zaheenm
1 review
0 helpful votes
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January 10th, 2021

Upwork is an excellent portal for new and experienced freelancers looking to build their careers. Even if you're interested in taking up part-time gigs, this is a great platform to do so.

It offers a wide range of opportunities in both general and technical fields.

Getting approved can be difficult, but once you're accepted. You can make a decent living with your hard work.

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Quality
Thumbnail of user umnaz
1 review
2 helpful votes
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November 15th, 2019

I am a student of IT, and mostly my searches are related to online earning platforms. This site is great for students who want to work for other people from all over the world and share their talent globally.

Thumbnail of user brianh2478
1 review
1 helpful vote
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June 7th, 2022

I have found that Upwork is a complete waste of valuable time as after twice placing a job and ending up with zero freelancers capable of doing the required tasks I gave up. Is there a reliable source for finding freelance web programmer/builders

There can be initial interest in your job posted on Upwork but as is so typical of freelance programmers it seems, their communication skills are often non existent and they subsequently drop off the radar without quoting for the work. How one can deal with this level of ignorance is beyond me as someone trying to start a business and pay out good money for professional help.

The Upwork site is not very unhelpful in my opinion with no facility to draw attention to unprofessional conduct or failures to respond in a coherent and timely manner.

Total waste.

Thumbnail of user kieshal
1 review
4 helpful votes
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August 23rd, 2017

Poor customer service, it sucks, my account has been suspended for multiple proposal, I have a lot of previous jobs and got 5 stars feedback, I did pass all the information to many time to upwork and nothing happened but thanks to my client he still paid me thru paypal.

Thumbnail of user catherineb442
1 review
6 helpful votes
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August 24th, 2020

Although happy with the freelance work, I found their customer service and payment processing to be horrible. While the freelancer and I agreed to a fixed payment of $200 for a simple logo, I was charged far in excess (at one point over $600). You think it's fixed, and then they charge you again. I had no response to emails or phone calls. I feared it was a "shell" company. I finally sent out a tweet and got a response and then had to wait almost 5 days before I could speak to a person (rather than a "bot') who went on about "exchange rates" between Canada and U.S. being the discrepancy. I don't know how any American can insist that exchange rates are 3:1 when they are more like 25-30% lower for Canadian dollar! It took a long time for me to escalate this issue to the next level and although they did credit my account, there was always something missing. I just decided to cut my losses, change my credit card and NEVER use them again. Nightmare.

Thumbnail of user sparshc
1 review
0 helpful votes
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April 28th, 2021

As an full time video editor the most difficult part of my job was to find jobs and land clients, In my 2 year freelance journey I've found upwork to be the best platform for any freelancer out there.

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Thumbnail of user ayoolaa
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

One would have thought a job marketplace as safe as this would be unachievable, looking at the rate of cyber insecurity, but Upwork boast of such a safe virtual workplace environment.
Its impact to deflate balloon of skyrocketing unemployment is incredibly great.

For me, it has boost my monthly turnover. I can't wait to win more jobs, deliver satisfactorily, earn more badges and turn it from side hustle to main career.

Tip for consumers:
Ensure to read and understand their TOS (Terms of Service). They have stern policy that helps ensure safety of the workplace.
Among all, never accept or give service outside of Upwork, everything is safe within.

Products used:
Upwork basically offers services.

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Value
Quality
Thumbnail of user abdulwahhaba
1 review
9 helpful votes
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May 28th, 2017

Upwork recently suspended account without any reason. They told me that there's some violation regarding asking client's payment via paypal or something. But i never did, i asked some for some proof, they din't replied me either.

Moreover, just before getting suspended. I used to move my entire Clients either from other platforms / Facebook / Twitter and real life ones to upwork, so i could make my portfolio. But upwork ruined it at all. This is disgusting and totally unacceptable. I've referred 12 new people to use Upwork but now i am going to aware them with its reality that they're just like hell.

Please stay away from such a company. These are the real scammers.

Tip for consumers:
I will never ever ask you to use Upwork as your permanent earning source. It will screw you up without any notice or warning & very funny, without any proof.

This is HELL!!!!!

Thumbnail of user ashleyp79
1 review
7 helpful votes
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August 18th, 2016

I have submitted three emails to the Upwork staff regarding an email they sent me that had errors in it on their end. Every. Single. Email. EVERY ONE of them I got an instant email back with the same generic "we can't accept you because there isn't demand for it." Meanwhile, more than 1,600+ jobs are sitting wide open, ready for people who are willing and able to work to get clients projects completed.
What gets me is that they already had the information from me as to what my skill sets were (for which I am evidently being denied) - before I even was required to put in my personal details, such as my workplace, physical address, and phone number. So now, not only does this company have my information - they won't even consider allowing me to apply for jobs with them.
Stay the heck away from this company. Please. I wanted to have faith in this company, but their automatic system is murdering them.

Tip for consumers:
More than likely, you won't be accepted. Don't put too much initial effort and spend time creating a quality profile like I did.

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Quality
Thumbnail of user elizabethm210
1 review
8 helpful votes
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May 17th, 2017

UpWork only cares about the money from their clients. Freelancers work is irrelevant to them. They will vouch for the client more than anything, and t hey won't care what the freelancer thinks. An individual is underpaid and overworked. I don't recommend this organization to anyone. In fact, work outside your house if you can.

Thumbnail of user cheyennem12
25 reviews
33 helpful votes
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July 20th, 2019

This site is a scam. They over charge freelancers then rate them on a very low scale.The job posts are all scams as no one every hires. I have placed dozens of bids and no one answers. The ones that have invited me to bid are scammers looking for free work. Horrible site.

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Thumbnail of user austinh136
1 review
3 helpful votes
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June 10th, 2020

There are better freelancing platforms than Upwork. They will occasionally request a random interview and don't mention they charge service fees upon sign up. Also, there are a lot of online threads about account suspensions out of the blue. This platform is like one of those apps that go bad after an update!

Thumbnail of user michellez633
1 review
3 helpful votes
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November 5th, 2021

As a freelancer, the private and public feedback system is incredibly frustrating and unfair. Clients can leave you positive public feedback but also provide negative private feedback which factors into your Job Success Score. Freelancers have no way to improve their business and/or resolve issues with clients if they don't know what the issues are. Very unfair that UpWork encourages private feedback vs. asking clients to be open and honest with freelancers and then uses this information to bring down their scores and impact their ability to get future work. Also, much of the positive feedback a freelancer receives is excluded from the score unless it meets specific criteria like being given after a contract is ended and within 14 days. Many of my clients have preferred to keep contracts open for ongoing work but then this feedback doesn't count.

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Thumbnail of user ireneb110
1 review
0 helpful votes
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June 5th, 2020

Great online platform that helps Clients grow their business and helps Freelancers to land a fulfilling job. With lots of relevant jobs posted everyday that match your skills and expertise as well as competitive salaries and benefits. I feel blessed to be part of Upwork, they gave me the opportunity to pursue my freelancing career and strive more to become successful. I also want to take this chance to share a bible verse that motivates me (2 Corinthians 9:8) And God is able to make all grace abound toward you, that you, always having all sufficiency in all things, may have an abundance for every good work. Keep the jobs coming to help even more people. Great job Upwork, kudos to the whole team. God bless you more.

Thumbnail of user vincentw72
1 review
0 helpful votes
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May 20th, 2020

I never thought I could but...

Within 3 days I got my first client and then 4 days later my second.
So the start was great.

Why I rated 4* is that Upwork takes 20% service charge. That's high already but they also make you buy "connects".
You need to buy "connects" to be able to send proposals.
I think this is unnecessary, given the size of their platform.

Not to end on a negative note, it is a great chance to build your portfolio and gain experience.
However, in the long run, I do not know how much of my earned money I want to throw at them.

I recommend it for anyone getting started and side hustling.

Thumbnail of user emilyh344
1 review
27 helpful votes
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January 13th, 2020

I'm a freelancer. Applied for a number of jobs over the past two years. Haven't gotten a single one until recently. The client kept trying to go around the platform but I liked having the backing of Upwork (I thought) in case something went awry. Well, it did as the client's payment method didn't go through when payday hit. So, I worked for two weeks for free. I did online advertising for him and of course his credit card ended up not processing (loser) so I'm stuck with HIS EXPENSES too! Ridiculous. Upwork has been completely worthless helping with this situation. Worthless. Do not waste your time!

Thumbnail of user asadk22
1 review
0 helpful votes
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January 14th, 2021
Verified purchase

I was introduced to Upwork by one of my colleagues almost four years ago. I joined the platform and found immediate success. Infact, the experience that I gained from my early work here helped me in my conventional career as well. Four years on, during the pandemic, it helped me keep my savings intact by matching me with relevant jobs working from home.

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