• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user talhas8
1 review
0 helpful votes
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September 21st, 2020

Upwork is the best place for freelancing. I'll always prefer working on upwork no matter what. If you got your first project on upwork then you'll keep going to your way to success.

Thumbnail of user solomone8
1 review
0 helpful votes
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August 25th, 2021

I am very happy with upwork and how it has brought me more opportunities of working with various brands/companies/and clients that are very good. It also assures me of my weekly salaries smoothly

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Thumbnail of user margareto35
1 review
5 helpful votes
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June 11th, 2017

Never in my professional experience have I experienced worse. This 'company'
Needs to be held accountable for ineptitude, incompetence and a complete inability to deal with the customer. I spent last Monday on the phone trying to get an agent - any agent on the phone. The phone rang out several times, eventually when the number ran out again the message indicated that this number was no longer in service. We called a different number within the system and same end result. This time we were told to leave a message and we would be called back in 24 hours! I tried the following day again and immediately a young employee picked up the phone. She was totally incapable of solving the problem this company was having with UpWork. In the meantime, we continued to get these inane e mails with a donotreply address that were completely at cross purposes with our attempt to problem solve. In short, if I as the CEO of a company billed this entity for my time trying to make contact with them -my bill would far outweigh the bill I owed them. Close them down is my recommendation. Dreadful, dreadful and dreadful. Also... they employ people in foreign lands to answer phones! How about forcing them to employ people in the USA.

Thumbnail of user dickp37
1 review
0 helpful votes
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May 7th, 2022

If I had one company to take off the face of this Earth, it would be Upwork. Downright, worst service I have ever experienced, both on the client side and freelancer side (and I have been with Upwork since 2009 when it was still Elance) so yeah I have a right to this ACCURATE opinion. They absolutely hate when you form a team of your own on the platform because they see it as competition and a liability to their bottom line (considering teams try to take jobs out of the platform to avoid the fees). Furthermore, there's terrible talent on there - my grandma can perform services better than most the foreign thirsty freelancers on there who can barely speak English and worst of all, there is no AUTOMATION to the service! Luckily, I'm fixing that. Have fun with your new competition, Upwork AKA Hellwork.

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Thumbnail of user ramp41
1 review
0 helpful votes
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August 20th, 2020

I am making living out of the Upwork service. It is more than 4 years, I have started freelancing in college. I am bit of not happy with the job success score and the review system.

Thumbnail of user henryo71
1 review
0 helpful votes
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August 11th, 2020

Are you looking for a job? Long term, short term. Do you need to work for money, meet people, offer the little/major skill you have got? Try upwork! You would never be disappointed. See you soon.

Thumbnail of user jm1052
1 review
3 helpful votes
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June 22nd, 2020

My head spins when I try to list the multitude of reasons why UpWork just does not, well, WORK. The most glaring issue of all, though, is that they do little to nothing about clients violating the TOS and will allow a client to walk off with your work without paying for it, even though you fulfilled all the requirements and well... did your job. Some people will tell you that's the risk you take. They're full of bull. When you work independently, you do have the option of suing a client that does not pay for services rendered. You do not get that option with UpWork. And unless a straight-up client talks pornographically to you or something, UpWork will also overlook even the most severe forms of verbal abuse and harassment. They also don't mind one bit if the client demands extra work for free. I cannot believe this business model is even still alive in this kind of format in 2020. Well, I'm turning over a new leaf in my life where I will no longer accept less than I deserve. Sorry, UpWork, but you do not qualify. It's a shame you're missing out on my big contracts because I do those through PayPal... I can't trust you to have my back in a dispute the way I can trust PayPal to.

Thumbnail of user jelp
1 review
0 helpful votes
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November 29th, 2020

I know getting 20% off from your actual salary is kinda hard to take in, but still, the platform gives us the avenue to earn in the first place. So I still think it's a win-win.

Thumbnail of user aleksandrb18
1 review
0 helpful votes
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February 16th, 2021

In 2019, I signed up to try my hand at upwork. I had no idea how much I could get into work using the upwork service. It seems to me that only thanks to upwork I managed to integrate into the world economy and become a part of the world labor market. I work every day and improve my qualifications every day. Now I don't even know how I could do without this service that upwork provides. Every day I am more and more interested in working with upwork. I am an engineer by profession and with great joy I can realize my engineering potential. I can easily assess the trends and requirements of the market in relation to IT technology and engineering. The Upwork service is changing the world for the better before our eyes and gives everyone a chance to try their hand. Without a doubt, I recommend that everyone, both freelancers and clients, turn to innovative recruiting technologies. And everyone, thanks to innovative recruitment technologies, will be able to integrate into the global economy and, in a place with an upwork, change the world for the better.
Many thanks.

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Thumbnail of user nicolek840
1 review
0 helpful votes
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October 25th, 2021

I've been using Upwork for a decent amount of time. I was using it when it before it became Upwork. I've had a wonderful experience using it to connect to others looking to hire a ghostwriter, or are looking to hire a freelancer to do editing/proofreading of their works. Employers have been polite and great with communication, from my experience. I'm not the biggest name on the site so I'm sure, much like in person, there are those who aren't so good at communication or might exhibit bad business conduct. When that happens, Upwork is very helpful in acting on any reports so both freelancers and employers can feel safe during a contracts duration. I highly recommend Upwork for anyone looking to set their own working price, and for employers looking to hire a person or a few for a project, setting your own price for what you're willing to pay for the work if done successfully. The payment can be done via milestones, set by the employer for how much money is released from escrow per milestone for the entire project's lifespan, or the project can be paid for in full upon completion to the satisfaction of the employer.

Tip for consumers:
Just be yourself and present your best work possible. Be polite to others and you'll have a wonderful experience I'm sure in meeting new clients to show your skill to.

Products used:
Nothing. The website Upwork is a website focused to connect self employed freelancers with companies or individuals/small groups that are looking for either temporary work help or longer term help on projects.

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Thumbnail of user jaystart
1 review
1 helpful vote
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April 17th, 2020

They just suspend your account without any reason and then tell you that you violets their policy but which policy, they even don't know.

$#*!ing money makers from freelancers and clients. There are thousands of page in their policy and if you ask them which you violets then they have no answer.

STAY AWAY FROM UPWORK, THEY ARE CHEATERS...

Thumbnail of user debbyp6
1 review
6 helpful votes
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August 2nd, 2017

Never worked there. Did not know who they were, Somehow they got my Paypal account information and made several hundred dollars of withdrawals. BEWARE of this company... they are NOT legit!

Thumbnail of user stevef582
1 review
0 helpful votes
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May 17th, 2020

Upwork has allowed me to find amazing clients and jump-start my career as an active freelancer. They have taken many measures to protect and empower freelancers and clients alike.

Tip for consumers:
Bid early and bid often. With experience you will find the right types of projects and clients for you.

Products used:
Freelancer tools

Thumbnail of user maryannec11
1 review
1 helpful vote
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December 23rd, 2022

When you apply for work on Upwork, they have "Connects" which you purchase to bid higher on a job. I was able to PURCHASE several Connects in order to do so.
HOWEVER, on the flip side, the site wouldn't allow me to link my Paypal or Debit Card or Direct Deposit to get paid. This makes no sense. I spent four hours trying to contact them for help. Their "Chat" gave me a runaround. I put in several tickets. No one got back to me. I have a client that I only did half the job for and I might miss the deadline because I refuse to work if I'm not getting paid. This puts both me and my client in a bad spot. Hopefully they will Google me and we can continue to work together.
All that said, I DO NOT recommend Upwork! Plus the fact you have to sift though hundreds of low balling jobs to find at least one that pays you what your worth is -- IF you'll even get paid. My expectations for this site is extremely low. I'm better off using Craig's List where I found many clients who pay well above average.

Tip for consumers:
DON'T!

Products used:
I purchased Connects to bid on jobs. They took money out of my account, but their website wouldn't let me set up payment so my clients could pay me. There is a glitch in their system and no one seems to be around to help. I waited five hours and received no help. They are hard to contact. Their help chat is awful. And when I reached out through You Tube and Facebook, I only got lip service.

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Thumbnail of user susanb2639
1 review
0 helpful votes
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November 25th, 2020

Thanks to Upwork I have been able to pivot my business model from self-employed face-to-face consultant to virtual freelancer - and continue to pay my bills through the pandemic nightmare.

Thumbnail of user ratnag
12 reviews
18 helpful votes
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June 5th, 2018

I dont know what they think bout themsleves, i took 5 motnths to become toprated and then suddenly during varification all submitted doc file they r rejecting and they suspend my profile. And aksing me u infuture u cant open any new acc. Wtf! Do u think we a dealing drugs over ther? Get a life. Racist site..

Thumbnail of user jol245
1 review
12 helpful votes
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August 2nd, 2016

After working as a freelancer on Upwork and receiving outstanding reviews, I was unlucky enough to accept a contract with one shady company, AWI MEDIA, they are supposedly based in the UK (they are actually based in Dubai). After trying to pay me absolute crap money I decided to finish up the contract with them and politely told them I would be finishing up with them. They didn't take kindly to this and so decided to leave abhorrent feedback on my record after abusing my through messages, which they promptly deleted. I reported the abuse to Upwork and was advised that because they had deleted their abusive message that the Upwork admin couldn't read it and therefore couldn't take action. I found this to be quite unbelievable that they have no control over seeing what has been posted on their site! I find it more believable that they can read it but they choose not to take action against the perpetrator. Obviously I won't be using their site any more. They either don't care or are powerless to ensure that clients are doing the right thing by freelancers.

Tip for consumers:
FREELANCERS BEWARE OF THIS SITE

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Thumbnail of user brunop36
1 review
0 helpful votes
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May 16th, 2020

The plataform is great, but they do steal the freelancer and employers a lot of money. Not only they take 20% to freelancers (I'm sure they also take a cut from the employer) but they also make a microtransaction sistem to apply to jobs. As if we where rich. Wich makes it a very unpleasant experiences. Big bussines wanting to fill mor and more their pockes. Taking advantage of us. who are desperates to try rto make a decent living.
Sadly, is the only way I have to stil have an income, so I will keep using it.

Thumbnail of user muhammadfaisalk
1 review
0 helpful votes
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April 11th, 2021

Upwork is the best international platform where anybody can start his journey. Upwork connect potential clients with potential freelancers. Thanks for making our lives. Thanks

Tip for consumers:
If anyone wants online or it services then this is the best platform

Products used:
Sometime i need it services.

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Thumbnail of user teodieb
1 review
0 helpful votes
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April 24th, 2021

Many Clients finding Talents/Artist to this website to make easier for us to find job that suits in our capabilities. Well recommended to other Professionals.

Products used:
Gadgets,

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Thumbnail of user geeshane
1 review
0 helpful votes
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July 2nd, 2020

Up work get lot of money from freelancers from the connects + the 20% of the order which not fair at all. If they can give free connects it'll be worth it.

Thumbnail of user gifaryr
1 review
0 helpful votes
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March 18th, 2021

When I join at this website I achieve many goals. I found a new clients and get more earnings with high value and less time. I am very recommended this website to build professional career

Thumbnail of user niranjans9
1 review
0 helpful votes
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January 11th, 2021

Upwork is best place for freelancers to work at the initial it was hard for me to find the job but after learning few tips and tricks I am Abel to land job on upwork

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Thumbnail of user josephk771
1 review
0 helpful votes
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September 9th, 2020

I have been on the platform for quite some time now and it is a great place to meet top talents and actual work. I highly recommend the platform for both employers and talented professionals.

Thumbnail of user baxid
1 review
0 helpful votes
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June 5th, 2021

When people ask me, what do I do for living aside from my traditional work, I said ' FREELANCING' and then I mentioned Upwork... and they said WOOWWWW!... and I answered them boastfully with smile. YES! I can't compare Upwork to other sites when it comes to freelancing. It's more than a five.

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