• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user lilzp
1 review
20 helpful votes
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June 29th, 2016

If I could leave less than 1 star, I would in a heartbeat.

I freelanced through Upwork when it was still oDesk. At first, as an absolutely green freelancer, it was great. That was until I stopped getting paid on contracts.

I was never paid almost 2k for articles completed on a contract run by oDesk themselves. The "editor" on the project claimed a portion was plagiarized, in spite of it being in quotations and the source properly cited (as per the instructions on the contract). I wasn't paid for any of the articles I'd submitted for the past month.

I learned my lesson at that point, but instead of closing my account then, I just left it, not thinking. Tonight, I tried logging in to delete the account, as I'm currently pursuing other work in the field again (willing to give it another try after 4 years), only to find that I can't close the account.

Even when initially working with them, I was disheartened by being passed over on contracts by other freelancers offering 1/10 of the fee that I was, only to be asked by the same client later to edit and fix the poor quality content the first freelancer provided.

I'd never work for a site like this again. User be warned.

Tip for consumers:
If you want to make 1/10 of what you're worth, get no support on unpaid/delinquent contracts, be my guest. Trust me when I say, you're worth more than Upwork can give you.

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Quality
Thumbnail of user devpriyg
1 review
0 helpful votes
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June 21st, 2021

Really very very Good experience with Upwork, Really supporting Upwork team.
I can easy to manage my business in Upwork, perfect solution by Upwork help support.

Thumbnail of user marinam102
1 review
1 helpful vote
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March 19th, 2019

I can give you the first project on Upwork or Freelancer so you will have your first review, for details: *******@diarfaton or *******@gmail.com

Thumbnail of user louisa100
1 review
6 helpful votes
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July 28th, 2017

I used upwork for 3 months and meanwhile, I met 3 clients.
And I got 5 star reviews always and could keep 100% job success.

One day, I was just requested to provide my id card and bank statement without any reason.
Actually, id card and bank statement is the personal info which we cannot like share.
But I uploaded it and after receiving it, upwork closed my account!

THEY DIDN'T TELL THE REASON!
HORRIBLE, TERRIBLE EXPERIENCD!
DON'T USE UPWORK! SCAMMERRRRRR!

Thumbnail of user vickiv2
1 review
13 helpful votes
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July 3rd, 2014

This site spam, so plz don't use that site friends, No 1 cheaters, i have reached $******* But payout button is not visible. Our reply this only

{WELCOME!

After You collected minimum amount '20,000.00$ USD'
You must waiting 30 business days to active payout.
You can buy Premium Membership then You can make payouts without limits:

PerfectMoney - instant activ - cost 199$ USD --
Paypal - within 48 hours activ cost - 220$ USD
AlertPay/Payza - within 48 hours activ cost - 220$ USD

You get great gift's for free with it.
With Premium Membership You can payout all Yours earnings!}

So plz don't any pay oru sites friend

Thumbnail of user umeshl2
1 review
0 helpful votes
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January 2nd, 2021

Upwork is great platform for freelancer to work and learn more things. Th only one manthra to be followed is PATIENCE.
"Great things takes time to achieve"

Thumbnail of user jahanz2
1 review
0 helpful votes
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May 2nd, 2021

It just need to be a more trusting and compassionate mediator for both parties and lower down its Service Fees esp for low income freelancers.

Tip for consumers:
Take time to learn how to be successful in freelancing!

Products used:
Worked on Upwork as a freelancer

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Thumbnail of user alicec54
2 reviews
6 helpful votes
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November 23rd, 2015

I hired a Brainstorm Force in India who was dishonest with me and deceived me. I hired them to help me gain internet presence and rank higher on search engines but I found out that during the time I hired them, I was never listed with any search engines. No one could find me! I didn't pay this freelancer to have no one find me on the internet! I couldn't believe it. I have proof that I was deceived by this freelancer and had to hire another company outside of Elance to fix this issue which is a big deal.

I called Elance and tried to get my money back but their process for refunding my money after funds are released through escrow is nonexistent. Basically, you won't get your money back even if a freelancer deceived you and it was fraud! Even requesting for a refund after a job is closed is pretty much 0%. It is up to the freelancer to refund my money and I'm 100% sure they will not refund my money. Elance has no process for dealing with fraud after escrow is released and since I didn't know much about search engine optimization, I believed the freelancing company I hired. I believed they were doing their job to help me succeed and gain internet visibility. BIG MISTAKE ON MY PART. I'm just sorry I hired this freelancer and I'm even more sorry that I went through Elance. I just want to get my hard earned money back.
Is there anything I can do to get my money back?

Thumbnail of user patrickp303
1 review
6 helpful votes
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January 26th, 2020

Upwork boasts of having TWELVE MILLION freelancers. Impressive. But if you are one of the 12 million, it is insane. How can 12 million freelancers expect to EVER get a job with Upwork? I have been with them for quite a while now, and have spent a lot of money for tokens in which to submit proposals. No matter how much I've tweaked my profile, no matter how much I've gone through their "training", I have yet to land one single gig. Then I got to thinking about it. At 15 cents a shot, and 12 million freelancers bidding on jobs,... that's a potential revenue of almost TWO MILLION DOLLARS for one job listing! And that is only if it cost only one token (they call them "connects"), but they all cost at least two connects, or 30 cents, so that's really around $3.5 million potential revenue off one job listing.
But my question is, What if they are posting FAKE JOB OFFERS? I can't prove it, but they say they award three million jobs to writers each year. That means at least nine million writers NEVER GET A JOB... even though they are spending no telling how much for tokens to bid on jobs! But if you really wanted to boost your revenue, what better way to do it than offering jobs that don't even exist! That way you can lure your freelancers into spending millions upon millions a year for the right to just bid on a job!
Remember, they are a billion dollar company... how in hell can they generate a billion dollars off of three million jobs awarded? THINK ABOUT IT. Especially since most of the jobs pay almost nothing.
STAY AWAY FROM THIS COMPANY!

Thumbnail of user brucew51
1 review
14 helpful votes
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April 13th, 2016

Those of us who went from Elance to Upwork need no catalog of Upwork's malfeasance. We need to join together to resurrect Elance, or something like it. Upwork must die.

Thumbnail of user jlm3
2 reviews
21 helpful votes
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October 1st, 2014

Elance was great at first but I got notice that my account was closed due to "too much negative feedback." First off, I had a solid 5 stars on my reviews with clients saying that they would love to work with me again. Out of 10 projects that I worked on, I had two that I personally disputed.

Client number one and I MUTUALLY decided (based on her lack of direction and my inability to pull more information out of her) that her going with another designer would be beneficial. That was MY idea.

Client number two disappeared completely. We had our first meeting, discussed workflow and payment and then they stopped responding to me. I called, emailed through Elance... nothing. So I closed the project because I didn't want an open project that was going nowhere.

These two reasons are why Elance closed my account WITHOUT talking with me about it first. I received the email this morning and when I emailed them back asking for evidence, they responded saying "once it's closed it cannot be reopened." I replied with "I wasn't asking you to reopen my account, I was asking you for evidence."

Elance, I'm disappointed in you. I was a paid member and you didn't even have the decency to contact me to come to a resolution? Frankly, that's bad business and I for one do NOT appreciate the brush off when I inquired for more information. If I ran my business that way, I wouldn't HAVE a business.

Thumbnail of user emmal165
2 reviews
15 helpful votes
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October 19th, 2019
• Updated review

I started an hourly contract with Prism capital sf via Upwork the client from the start wasn't professional wanted me to build her model with no measurements whatsoever. She claimed that she lost all the measurements. I had to use her hand sketch plan as reference and than she send me a site plan that is 19 INCHS by 23 INCHS yes you heard it right. I even double checked with the her and she informed me that what I have to use. On the due date for the first draft when the client received the work went a head and ended the contract without paying for any of the hrs I spend on her project. I contacted her vis Upwork massage's and basically just ignored me. I reached to her via email as Upwork informed me I should do and she blocked me after she told me that she did NOT hire me which is not true. Its insane that Upwork cant do anything about that the same as if you work with no contract, the same as if you work outside the platform. So why you charge us 20% for. When you even can NOT protract us from people with zero professionalism and zero work ethic, who basically want us to work for free.

Horrible
October 10th, 2019
• Previous review

If you are a freelancer run for your life they collect very sensitive info that no other competitive site does that. Also the take hug % of your pay and you HAVE to pay to apply for jobs that's 99% you may not get.

Thumbnail of user ahmadh54
1 review
0 helpful votes
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February 25th, 2021

It is an awesome platform to do your business, easy to use, present great opportunities for working.

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Thumbnail of user naveeda29
1 review
0 helpful votes
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February 7th, 2021

Upwork is One of the best freelance website in the world. Highly recommended for freelancers & employers.

Service
Value
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Thumbnail of user andreip34
1 review
0 helpful votes
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March 17th, 2021

Upwork is by far my favorite freelance platform. They are the best way to declare yourself to the world (as a freelancer / individual specialist...)

Thumbnail of user romacamehen
3 reviews
0 helpful votes
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October 5th, 2019

I very happy with online job there is very good opportunity for woman. "Make sure your worst enemy doesn't live between your two ears...

Thumbnail of user maulanaj4
1 review
1 helpful vote
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June 29th, 2023

I am thoroughly enjoying my experience with upwork as this website helps me to make some extra money online without much hassle. Thank you upwork!

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Quality
Thumbnail of user parulg5
1 review
0 helpful votes
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March 5th, 2021

It seems difficult in starting to gain the trust of clients without any reviews & ratings on profile. But once you have successfully completed a few jobs game changes. Upwork support is helpful. I can recommend it as a safe & secure platform.

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Thumbnail of user mohameda292
2 reviews
0 helpful votes
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July 23rd, 2020

After two years of freelancing on Upwork, I can say that it is the safest platform that enhances your abilities to reach and achieve success.

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Value
Thumbnail of user qamarulk
1 review
0 helpful votes
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July 13th, 2020

Great place for you as a freelancer to search or get a job and work from home! I would recommend people this website. Thanks Upwork!

Thumbnail of user toukirk
1 review
0 helpful votes
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June 12th, 2020

Honest market place and a lot of fish there to catch on... but i would say they can downgrade the charge they took from freelancers!

Thumbnail of user afezukey
1 review
0 helpful votes
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July 3rd, 2022

Upwork allows me to work from home and make decent money. I recommend it to all workers around the world, you will not be disappointed.

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Thumbnail of user pria6
2 reviews
11 helpful votes
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June 25th, 2017

Contradictory to what they claim, Upwork does not offer any protection to writers against dishonest clients. I had a client who was paying me $10 for small content writing projects. The problem here was that for each project, I had to purchase some material which went up to $3 in some cases.

As a service provider, I believed I was within my rights to ask her how much profits I will make because of this -

Total paid - $10
(-)Cost of purchase - $2 to $3
(-)Upwork fee of 20% - $2 of $10
How much I actually make/project - $6 or lesser for more expensive material

And these were projects that took a consistent work of at least 6 hours at a stretch, plus all the actual publishing and other things.

Upwork promptly sends me an email saying I asked to be paid outside of the website when in fact the CONTRACT was STARTED ON THE SITE and work was submitted through it!

The client said that they pay direct, which being an experienced writer, I assumed to mean that she had some understanding with Upwork for lesser paying projects. Now I don't know what happened of her but she may probably just start another profile or so. However, one of my sources of income is lost because such a big website cannot protects its writers from whom it takes a 20% commission EACH TIME when they have voiced a genuine concern and HAVE A WORKING CONTRACT. Plus, there's barely any well-paying projects there and most clients are not payment verified. Disgusted and thoroughly disappointed and would discourage anyone who asks from making a profile there.

Thumbnail of user judeo16
1 review
0 helpful votes
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December 16th, 2020

I must commend Upwork for the great opportunity to work at home this period, It has be being a amazing time and i really appreciate that.

Thumbnail of user muhammadr83
1 review
0 helpful votes
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December 15th, 2020

I have been working on upwork for last 3 years and absolutely love it. They have got great projects, with an awesome support as well.

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