• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user uzairs5
1 review
0 helpful votes
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June 4th, 2020

Upwork provides the best quality services available on the internet not only today but since years and continue to develop with time.

Thumbnail of user ernestov21
1 review
0 helpful votes
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December 12th, 2020

Upwork is a life changing website it helps professionalS connect to the world while working at the comfort of our own home.

Thumbnail of user ayeshaw6
1 review
0 helpful votes
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November 8th, 2020

I joined upwork recently hoping that it would get me some work and I did! I'm so glad this platform exists. :)

Thumbnail of user christiant105
1 review
0 helpful votes
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October 11th, 2020

Upwork is a great platform for freelancers like me, to go and meet clients all over the world. The best out there!

Thumbnail of user ercseie
1 review
0 helpful votes
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October 6th, 2017

He owe me with 52 hours of work done on Upwork but I never get paid. So do not work for this guy. Jerry Allen from Upwork is a scammer!

Thumbnail of user muhammads166
1 review
0 helpful votes
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July 15th, 2020

Upwork is a platform for freelancers to sell their services. I love the way Upwork connects sellers & buyers. Highly recommended.

Thumbnail of user sumbaln
1 review
0 helpful votes
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June 27th, 2020

Upwork is an amazing platform. It helped me to earn a lot from my home. It's just fantastic! Thank You, Upwork!

Thumbnail of user joseg105
2 reviews
7 helpful votes
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June 10th, 2017

I used it as a client but
I heard from the smart and 'capable' developers that is even worse for them

Thumbnail of user sajadurr
1 review
0 helpful votes
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December 9th, 2020

This site is best for Creative platform. Intelligent and talented person are work here. I am happy for working on Upwork.

Thumbnail of user ernestoa25
1 review
0 helpful votes
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May 7th, 2020

Upwork is great job site. It is easy to use, fast communication with clients and safe paid.
Really awesome platform.
Thanks

Thumbnail of user swapans
1 review
0 helpful votes
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November 13th, 2020

I love to work on Upwork, and in my opinion, it is the best place for bringing together freelancers and clients.

Thumbnail of user ahmade25
1 review
0 helpful votes
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November 8th, 2020

Working on upwork is very fruitful.
Through it, I can develop my skills.
And gaining many experiences.
And make more money

Thumbnail of user maryannet16
1 review
0 helpful votes
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November 2nd, 2020

Upwork helps us connects with prospective clients. They make it easier to apply online worldwide. They also protect their customers identity.

Thumbnail of user krism171
1 review
0 helpful votes
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September 7th, 2020

Very helpful for freelancers especially this pandemic. Although searching for a client is not easy, I still enjoy working with Upwork.

Thumbnail of user naseerb
2 reviews
0 helpful votes
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April 21st, 2021

As a freelance copywriter, I find Upwork a better marketplace among it's competitors to get the best of my expertise.

Thumbnail of user johannesf3
1 review
0 helpful votes
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May 24th, 2020

I have been working on upwork as freelancer for over 1 year now and it has been an excellent experience.

Thumbnail of user decya
1 review
0 helpful votes
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November 8th, 2020

I have no problem with Upwork. Everything is going well with my work and easy transfer of payment. The best.

Thumbnail of user stevol
1 review
0 helpful votes
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October 31st, 2020

Great site to get connected with clients needing various freelance services, data entry, graphic design, web design, translations, programming, etc.

Thumbnail of user sujalk
1 review
0 helpful votes
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September 22nd, 2020

Upwork is one of the best platforms for freelancers, where freelancers can get a golden opportunity to expose their skills.

Thumbnail of user dharai
1 review
0 helpful votes
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September 16th, 2020

Upwork is best platform for getting genuine client. Its services are rich & secure & trustworthy which i like most.

Thumbnail of user chads464
2 reviews
3 helpful votes
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March 14th, 2021

This company is not checking freelancers for actual work history or abilities. They call people RISING TALENT with NO work history, giving a misleading application to a potential employer. Their hiding negative reviews from employers; if you give a bad review, they remove them leaving freelancers with higher ratings than they actually have. When you hire them for help to find the better talent, it's only to send you people who have already applied that have NO Upwork history and call them the best match for your job.

Altogether, this company allows employers to be scammed. We live in times now where the money from employers is tight and to lose it to a company who doesn't take responsibility for their employees and hides behind laws made to protect them is sad.

We need to hold these companies accountable for losses; if they will show their freelancers as educated and experienced RISING TALENT and it doesn't work out because they lied, Upwork should be liable. Attached is an actual response from a freelancer who has a 100% rating but when I caught him in a lie here was his response" I THINK HONESTY IS WORTHLESS" when I told Upwork they did nothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marinb15
1 review
2 helpful votes
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April 21st, 2021

I joined Upwork in March 2020 without initially having any intention to do any freelancing. A few days later, a client invited me to bid for their project. It was a very small project at that time, but it slowly became a much bigger project. I had some small contracts with other clients too, but rather small. I was in the top 3% of freelancers and used to get a few requests and invites for jobs every week.

Beginning of April, Upwork sent an email to both I and my main client to say that they were "reviewing" our contract. Now, mind you, that contract has been into place for a year and we never had any issues with it. They have asked us for a ton of papers and both me and the client provided them with everything. It was a painful process and then a few days later Upwork suddenly sent us an email (me and the client) saying that our accounts have been suspended.

This came as a big surprise, especially since they even wanted to disclose the reason behind it was. Both I and the client were honest, payment was being done timely and I always had 100% job success rate. Moreover, any other active contracts that I had were also cancelled, meaning there is no way to collect the money now from those clients nor from my biggest client either.

I have messages Upwork a few times and tried to understand why my account has been suspended, which again, they just ignored. It is a very frustrating experience when you pay over $3000 in commission to Upwork for a year and then you receive an automated email and then nobody can even explain to you what is happening. I know that I was very honest and transparent in the whole process and have not done anything wrong yet Upwork has closed my "Top Rated" freelancer account and nobody bothered to contact me or discuss this issue with me directly.

This clearly shows that Upwork only cares about the money and not about their freelancers since no communication or effort was done in my case, all this after they charged me $3000 commission for the last one year. Well done, Upwork!

Service
Thumbnail of user vd44
1 review
0 helpful votes
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August 18th, 2020

As a freelancer I am using Upwork for more than 2 years. It is a great platform and I recommend this site to both freelancers & clients.

Thumbnail of user jamesl124
3 reviews
12 helpful votes
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May 9th, 2015

I work as a research assistant at my university and earn money on the side by freelancing on this website. They have a nice UI/UX. Love it

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Value
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Quality
Thumbnail of user bilala44
1 review
0 helpful votes
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September 29th, 2020

I have used it for 3 years now. I get projects more often now. Its a good platform to enhance your skills and earn through alternate means

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Visitor S.
Typically does not respond to reviews

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