• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user abida19
1 review
0 helpful votes
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November 21st, 2020

Love to working on Upwork! Great Platform, I am using since 2013 outstanding experience on It other freelance site not like as upwork

Thumbnail of user wiredt
1 review
0 helpful votes
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October 23rd, 2020

Best platform for freelancers, a chance for students to polish their skills and earn some career along with helping people in their work.

Thumbnail of user muhammads182
1 review
0 helpful votes
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September 30th, 2020

It's an honor to be here on this platform to your dreams come true. It is the best place to earn and shine.

Thumbnail of user faisala89
1 review
0 helpful votes
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May 19th, 2020

Great place for work remotely with different countries, different peoples and cultures. Highly recommended,

Thumbnail of user tusharg11
1 review
0 helpful votes
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July 3rd, 2020

Upwork is really great platform to earn with your quality work.
But there is too much crowd you should have to spend many connections to get a job.

Thumbnail of user cedrics2
2 reviews
24 helpful votes
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September 19th, 2019

I have been on the Upwork platform for 5 years and it's great. It is my primary source of income and I have over 500 very satisfied customers.

Thumbnail of user arifh21
0 reviews
0 helpful votes
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January 23rd, 2022

Upwork site is my favorite. I enjoy working here. I am optimistic that I will be able to build my career in the future.

Thumbnail of user obaide
1 review
0 helpful votes
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April 30th, 2021

This website helped me in starting my journey in game development freelancing, I joined this website for 8 days and just got 2 contracts.

Thumbnail of user mitchellb34
1 review
21 helpful votes
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November 30th, 2015

If you are new to freelancing do not work here.

Experienced freelancers are dying on this platform.

Too many freelancers and not enough clients.

Clients are often scammers so be very careful.

Their ranking system will punish you and your Job Success score if you make "ANY" mistake. Once you are below 90% you will never get work again.

Their ranking system punishes freelancers if the client does not leave feedback - Your fault.

Their ranking system will punish you if there are any problems with a job.

Bad clients only need complain and Upwork will give them all your money back. Even if you did a good job and can prove it. You'll also be punished again.

Feedback from Elance jobs from 1-2 years ago will go against you if none was left. You have no control over this and you are punished.

The system crashes 3-5 times a week.

The message system constantly breaking down and if you miss a job offer, you are punished.

Wording on the site is done by non English speaking people.

English language - Masterful is considered the same as Native English?

New jobs are listed as Recency?

The CEO does not seem to have any idea what his people are doing to ruin this site.

Odesk used to be a good place to work. Upwork is very scary with all the hundreds of rules you MUST know.

Great freelancers with 5 years + experience cannot get jobs unless their rates are really low.

Clients are very cheap. $5 jobs are everywhere and mostly scammers.

Customer support people are not English speakers for the most part and can only copy and past canned answers.

There is no help for freelancers.

Clients do not know how to use this complicated platform.

Never work for a new client. It will cost you Job Success points.

The overall experience is awful and very stressful and very difficult for new people.

I would never recommend this site to anyone.

Thumbnail of user elmahdie
2 reviews
0 helpful votes
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January 26th, 2021

I was working on other platforms, but when I came across the UPWORK site, I really felt very lucky, too professional, easy to use, too too secure, I recommend it to all freelancers

Thumbnail of user ycelt
1 review
0 helpful votes
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March 22nd, 2021

Upwork is outstanding platform for freelancers. I protects both sides rights. Methodolgy is ver standardized to learn easily.

Thumbnail of user alis410
1 review
0 helpful votes
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July 11th, 2022

Super Excellent & Professional Platform for Jobs and Freelancers in same time. Easy to use Platform, provide professional Tools which make finding Job or finding Freelancer an easy.

Tip for consumers:
Register in Upwork and Get free advanced connects and start search Job or search Freelancers,
with fun and joy.

Products used:
Buy Connects - Easy Payment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user manishk102
1 review
0 helpful votes
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June 13th, 2020

My life has been changed because of you Upwork team and I am really happy to work on Upwork as freelancer.

Thank you for making life good.

Thumbnail of user joshuaa287
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

Upwork is great in reaching my freelancing goals. The website empowers me to utilize my skills to the fullest and find fulfilling and rewarding work.

Service
Value
Quality
Thumbnail of user khalidf6
1 review
1 helpful vote
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August 31st, 2020

There is a great opportunity to do online business with great talent to work without limits and specially for talented jobless peoples.

Thumbnail of user muhammadn66
1 review
0 helpful votes
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July 28th, 2020

Simply one of my best decision which i took and now all good i am independent and enjoy working from home nowadays.

Thumbnail of user ahmadn27
1 review
0 helpful votes
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July 17th, 2020

Upwork is a great opportunity for Freelancers in all sectors and good opportunity for companies to hire talent from overall the world.

Thumbnail of user istiakh
1 review
0 helpful votes
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November 22nd, 2021

Upwork is really a very helpful and professional website. This site is friendly to all parties. I really appreciate it. Thank You.

Thumbnail of user karthiku1
1 review
0 helpful votes
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March 2nd, 2021

Upwork solved the problem of hiring developers. Highly recommended. If you looking to hire a developer Upwork will be the best option.

Service
Value
Thumbnail of user sohagh1
1 review
0 helpful votes
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February 6th, 2021

I'm a html5 animated ads designer and developer. I won a job by applying 13 jobs.

I think it is very helpful

Thumbnail of user afqanq
1 review
0 helpful votes
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January 22nd, 2021

I am working as a freelance about 2 month in several freelance sites, but the best off all I think is upwork.com.

Tip for consumers:
Beginners can easily find first clients

Products used:
Freelance jobs

Service
Value
Quality
Thumbnail of user farjanaj1
1 review
0 helpful votes
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October 26th, 2020

A trusted market place that you can rely on it without doubting. Proud to be a member of this largest job market.

Thumbnail of user rupokt
1 review
0 helpful votes
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September 29th, 2020

Best dependable market on internet. You can earn as a freelancer and complete your difficult tasks as a client through this platform.

Thumbnail of user sandipanp
1 review
0 helpful votes
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September 11th, 2020

Upwork is great to finding freelancing jobs. Great system and support. I wish they will review their fees and bring it down.

Thumbnail of user sedats3
1 review
0 helpful votes
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September 2nd, 2020

The all process is fascinating from creating your profile to delivering your job and getting your money. Upwork always keep you work.

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

Company Representative

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Visitor S.
Typically does not respond to reviews

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