• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user justinl501
1 review
0 helpful votes
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January 19th, 2021

Registered not so long ago but have already found a few very interesting positions. Hope I'll be lucky enough to get hired!

Thumbnail of user shubhams60
1 review
0 helpful votes
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December 22nd, 2020

Helped me earning lot of money through my skills. Really a best marketplace ever seen. Love you Upwork.

Thumbnail of user zubairk8
1 review
0 helpful votes
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December 22nd, 2020

I love upwork.com. It's a great platform yo do work. And the most important thing is that they provide payment protection.

Thumbnail of user hamzata
1 review
0 helpful votes
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December 21st, 2020

I've started using UpWork 4 months ago to kick-start my freelancing career and it's been a great experience all through.

Thumbnail of user gildash
1 review
0 helpful votes
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June 3rd, 2020

'm so happy to work with Upwork Team. Great opportunities, a huge selection of customers and always excellent service provided

Thumbnail of user alexeys34
1 review
0 helpful votes
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June 1st, 2020

I'm so happy to work with Upwork Team. Great opportunities, a huge selection of customers and always excellent service.
Thank you guys.

Thumbnail of user marianam59
1 review
0 helpful votes
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May 31st, 2020

Great experience of work on reliable platform and good communication with clients from all over the world.

Thumbnail of user afaqt
1 review
0 helpful votes
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December 13th, 2020

Flexible working hours and communication with clients are really exciting. Great Place to work I loved it!

Thumbnail of user derekp114
1 review
0 helpful votes
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May 28th, 2020

Excellent platform to both receive help and pick-up gigs! Upwork has helped me propel my Freelancing Career!

Thumbnail of user syedr51
1 review
0 helpful votes
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December 2nd, 2020

One of the best freelancing platform to earn/learn/make business and many more.
I have been working on Upwork since 2019

Thumbnail of user davido850
1 review
0 helpful votes
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November 22nd, 2020

Get professionals for your YouTube channel marketing and management on Upwork. I recommend the site.

Thumbnail of user rohula
1 review
0 helpful votes
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November 25th, 2020

I am working in Upwork since 2015 as a full-time freelancer. It's an amazing market place for true professionals.

Thumbnail of user fatmas8
1 review
0 helpful votes
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November 20th, 2020

I enjoy working on upwork. No worries about payments safety. Finding professional clients with clear instructions

Thumbnail of user bojanm5
1 review
0 helpful votes
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May 11th, 2020

I have been working here for over 5 years. Plenty of work, great time and excellent platform in general. 10+ stars from me.

Thumbnail of user akalankae
1 review
0 helpful votes
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May 9th, 2020

Really professional freelancing site with huge numbers of job opportunities. Already earned 300+ $ in 2 weeks. Highly recommended

Thumbnail of user evalynek
1 review
0 helpful votes
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October 29th, 2020

With Upwork you are guaranteed of success. The customer care team always ready to assist where necessary.

Thumbnail of user sulaimanj2
1 review
0 helpful votes
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October 17th, 2020

We have many freelance platforms; so far, Upwork has been the best option for freelancing jobs. Secure and Trusted!

Thumbnail of user hamzaa55
1 review
0 helpful votes
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October 15th, 2020

Highly Professional Freelancing website and the best platform to show your skills online.
Thank you Upwork.

Thumbnail of user mohamedk74
1 review
0 helpful votes
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October 11th, 2020

Upwork is best for freelancers and clients, simply can't see any other site can be compared with it.

Thumbnail of user dimaa
2 reviews
21 helpful votes
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February 2nd, 2015

Very good website. It may be hard to find work at first, but don't give up. Try harder and you will definitely become a well esteemed freelancer.

Tip for consumers:
Always try hard to improve your profile. Add portfolio and any relevant work experience.

Service
Value
Quality
Thumbnail of user milod14
1 review
0 helpful votes
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September 29th, 2020

Upwork really helps a lot. I'm looking forward for more fruitful years working with my clients and even this trying times.

Thumbnail of user ankita25
1 review
0 helpful votes
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September 27th, 2020

There are ups and downs to this platform. Overall good experience. Could improve on lot of thing that many people mentioned here.

Thumbnail of user alexeic3
1 review
0 helpful votes
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September 14th, 2020

Have experience about 15 years in IT, think upwork.com is cool place for clients and freelancers. Good cooperation

Thumbnail of user lr37
1 review
9 helpful votes
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December 20th, 2015

Terrible support and highly questionable business practices. Will delete account once monies are released.

Thumbnail of user jamesf1800
7 reviews
1 helpful vote
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September 3rd, 2020

Got my first freelancing job through upwork. It provides you an option to work remotely from anywhere around the globe.

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From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

Company Representative

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Visitor S.
Typically does not respond to reviews

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