• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user umers6
1 review
4 helpful votes
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August 31st, 2018

I hire a freelancer with very good skill, i invest $5490 to get my website done for company, but suddenly the person disappear and i cant get my payment back, upwork saying the freelancer account suspended and now i m in middle of work,:(

Very bad support
Very bad company, care dont put large amount on them

Thumbnail of user alin118
1 review
0 helpful votes
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March 19th, 2021

I joined Upwork a few months ago and from that time I am getting continuous work. Upwrork is the best professional platform where the professionals having any skills can grow as much as they want but the only condition is that they should be consistent, professional and honest to their job.

At the end I'd say I love Upwork, since it has changed my life.

Thank you Upwork team!

Thumbnail of user christinea21
2 reviews
53 helpful votes
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July 25th, 2016

I am being treated horribly by Upwork on their Facebook site as well as support. No one helps me with what I need help with, especially when a client lied so they wouldn't have to pay me. And now their Facebook site keeps deleting my posts because I'm speaking the truth. Such a shame. I'm telling all my friends not to join this site for freelance.

Thumbnail of user rahulj51
1 review
0 helpful votes
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July 31st, 2020

Its a great platform for explore self into entire world. I am highly recommended, because its always check your Real time Activity, Strong Payment Term specially for Freelancer. 90% of client has satisfied of work whose giving his best on work and communication. This platform save my life and my family is so happy with this because i need work and client need satisfaction so we are stay on smoothly.

Today quote for all newbies developer: Patience when not one work comes to you, because there so many great developer on-boarding and client don't know which is the best for his/her job, So always login with joy and with positive energy.

Thanks
RJ

Thumbnail of user sathyaj1
1 review
0 helpful votes
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February 1st, 2021

I had joined in Upwork in hopes of learning new skills and create a career out of it. Well, it wasn't in vain because I have scored few projects and I am still working on some of them. It is really a great platform to learn, to work for companies and clients worldwide without leaving your room and to earn a good amount of money. There are over ******* jobs posted and it makes the probability of getting a project high. I'd encourage everyone to join Upwork, whether they have some extra time to work or full time, everyone is welcome there!

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Thumbnail of user claireb38
1 review
4 helpful votes
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June 22nd, 2015

I registered with Elance since July 2014 and I only started working on April 2015. I'm thankful that since then, I get lots of transcription jobs, paid well and on-time. I never had any issues with any of my clients.

My tips are: 1) Never accept job without contracts or funded by escrow. 2) always keep an open communication with your client prior to accepting jobs.

Thumbnail of user dominicp19
1 review
12 helpful votes
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April 12th, 2017

Upwork is a colossal predatory business. I've been on the platform for 4 years and saw business practices and treatments that only the worst of corporate monopolies can get away with. Especially after upwork swallowed Elance which was head and shoulders better.

Contractors are screwed with high commission fees which DOUBLED last year and a rating system which forces contractors to constantly drum up new business for these corporate bastards just to keep their 5 star rating which is NOT based on actual performance but also on how much business you constantly bring in to upwork. So you can do flawless work and still get penalized.

Then there is the notoriously bad and unresponsive customer service were you deal with $1/hr robotic contractors from India who show absolute disdain and lack of care when dealing with contractor issues.

If you are a self employed freelancer or a small business offering services, unless you enjoy being a mistreated slave don't just avoid upwork RUN!

Thumbnail of user kazij
1 review
13 helpful votes
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November 13th, 2014

Without any prior notice elance stop expired my account even I have existing contact with 450$ a month. They should not close this account even some bad issue. They can limit feature but I totally disagree they will not close a account. They should warn. Elance scam my money more than 1000k in future life income. I must go to court and get official notice. Its our career issue. So If you work hard take exam test and other hard work all will be vain.

Tip for consumers:
Do not use elance until resolve your that matter. you get paid well but due to a bad rating even a good job done you lose your career too. and their performance team close your account any time.

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Thumbnail of user laetitiah1
1 review
0 helpful votes
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June 19th, 2020

I am using Upwork from one year and since then, I have increased significantly my turnover.
It allows me to expand my business and reach customers that I couldn't get otherwise.
The platform is also really user friendly.

Thumbnail of user shafz
3 reviews
15 helpful votes
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April 24th, 2016

If you wanna begin a freelancing career, Upwork is the BEST place to start. I'm not writing this review for any personal gains, so this is a review coming through experience.

Upwork has so many plus points compared to other freelancing platforms I've dealt with. Their customer service is top-notch: they reply to your mails with all the relevant information they can dig up for you and in a timely manner.

Their fees and charges too, are very reasonable and they charge you as you EARN, not as you BREATHE.

A job well done Upwork! Keep it up :)

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Thumbnail of user evand44
2 reviews
0 helpful votes
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January 17th, 2019

You shouldn't do this; it will probably result in failure. I have a friend who is a designer and he was hiring developers via UpWork. Even with consultation from friends of his who were real engineers, it was extremely difficult to find decent engineers who could do the things he needed, deliver reliably, and iterate according to ongoing testing/customer feedback.

Thumbnail of user annap632
1 review
0 helpful votes
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December 16th, 2020

There are plenty of clients from all over the world on this platform so you can always find some jobs. I've been working at this platform for 2.5 years and the overall experience is smooth and pleasant. As a freelancer, you feel totally safe working there because Upwork protects you and your earnings. You can check the client's history and reviews before committing to some project. Even if some misunderstanding occurs, the Upwork team analyzes the situatıon and proposes a reasonable solution. I was lucky to work with really nice clients.

Thumbnail of user martinw46
8 reviews
30 helpful votes
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October 10th, 2016

Upwork's protections to people hiring their freelancers are absolutely worthless. I just lost $2,000 on Upwork to an unscrupulous scammer and I have discovered that the "dispute" process is just a thinly veiled mechanism designed to protect Upworks bottom line. Upwork was unfair, unresponsive, hostile, and their staff grossly incompetent in the advice given me when I sought their help. I have all of the records to back it up. Save your money and stay away from Upwork.

Thumbnail of user afthabj
1 review
0 helpful votes
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December 14th, 2020

Upwork is a great pool of talents for business owners! And a great platform of opportunities for freelancers at different levels & industry. Professionally reliable for all who can follow Upwork's guidelines, terms & conditions.

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Thumbnail of user milanb41
1 review
0 helpful votes
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October 29th, 2020

Upwork has empowered me to work with clients globally and improve my communication and project management skills dramatically over the span of just 5 years. Excellent clients with global skillset, payment protection, ease of setting up milestone and a BIG pool of work! Freelancing & Remote working at its best!

Thumbnail of user helenz194
1 review
0 helpful votes
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January 1st, 2021

I can say enough how resourceful this platform has been for me since Covid started. I didn't think getting remote client projects can be this easy. With UpWork's help, I was even able to afford a vacation with the compensation I earned through completing client contracts. I strongly recommend this platform to freelancers of all experience level! Whether you want a full time career or part time extra cash, you can find something on UpWork tailored for you!

Tip for consumers:
Be as active as you possibly can, and take initiative. The return you get from the platform is directly reflected by how much work you put in!

Products used:
Purchasing connects to submit more proposals.

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Value
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Quality
Thumbnail of user jamesn980
1 review
0 helpful votes
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April 11th, 2021

I have been on Upwork for the past 3 years and I can honestly recommend it to anyone. Not only is the site freelancer friendly, but the clients are professional as well. Not to mention, Upwork has rolled out several updates and upgrades during that time that have made the site very awesome to use. The escrow feature is terrific as well. As a client or a freelancer, you don't have to worry about losing your money. I would highly recommend it to anyone who wants to advertise their skills or anyone who is looking for professional and skilled freelancers.

Tip for consumers:
Even though using the site is easy and beginner-friendly, I suggest learning as much as possible about working online. It'll save you a ton!

Products used:
Upwork is a service platform. I'm a freelancer on the platform. I advertised my skills to potential clients and got hired based on my skill levels.

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Thumbnail of user nikolayi
1 review
11 helpful votes
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March 16th, 2015

Overall, the service was great until they recently started monitoring your IP addresses. So what happened was that I have a business account with my partner. We both login to the account to perform different actions there. They noticed that 2 people(IPs) with different user names are logging into 1 account and put our account on hold in order to investigate. They had us send documents verifying our identities and even had skype intervews to make sure that we were real people. After I explained everything to them, they still told me that I need to agree not to do this in the future. I basically need to agree to not have multiple computers and devices accessing our business account! It's insane and they cause so much headache for some honest hardworking individuals.

If you use the service, make sure you use a Tor browser. You will never have this issue.

Tip for consumers:
If you use the service, make sure you use a Tor browser. You will never have this issue.

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Quality
Thumbnail of user juliew562
1 review
2 helpful votes
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September 16th, 2020

Upwork is very user-friendly and intuitive. It is a great platform if you are new to freelancing and looking to build your client base. As you grow, my suggestion would be to wean yourself away from Upwork's services, mainly because of the fees. If you are ever going to go full-time freelance for a living, you will need to be free from Upwork's exorbitant fees.

Takeaway: Great for beginner freelancers. Not good for long-term, full-time freelancers looking to make a living from their work.

Thumbnail of user mariao343
1 review
0 helpful votes
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August 27th, 2020

I have 8 smooth sailing years with upwork so far. I think they do filter messages and I sometimes get a notification when they suspect I am violating the terms and conditions. But so long as you comply and don't violate the terms of agreement, I think it is a good, convenient and hassle free platform for freelancing work.

Thumbnail of user vladp14
1 review
39 helpful votes
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November 1st, 2019

My account was suspended yesterday after a verification call. The only reason I see is that I was unshaved and thus looked slightly different from profile photo. I answered every their question but nevertheless they suspended my profile. Just for being unshaved.

The worst thing is that I can't withdraw money I earned. Upwork, you are fu. Ing thieves!

Strongly recommend to keep away from this scam service

Thumbnail of user bias
2 reviews
10 helpful votes
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June 3rd, 2020

I have been working on Upwork's platform for so long and I can say honestly is far the BEST place where you can find great projects to work with. Also you can build a business profile that have a huge impact in your career.
The contractors are great, not scammers as other freelancers website, everything is super secure to work, receive in the right time.

Once you get experience on how using the website, how send proposals, how to decide whether is good or bad projecto to work with, the better will be the experience.

You can easily flag bad job offers, which helps the platform to remove bad contractors or just wasters of time and energy.

Love Upwork!

Thanks

Thumbnail of user jerrya185
1 review
4 helpful votes
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August 1st, 2020

Upwork favors clients over the freelancers. I had worked over 80 hours and never got paid by Upwork. They closed my account and never explained why. I had to find out later that the client was scamming me used a fake credit card. Somehow Upwork closed my account because they believed we were in the scam together without ever reaching out to me to check before! I lost so much time and energy. If the client had a fake credit card, then it makes sense to suspend their account, but why would they suspend mine and cost me my livelihood? I'm the victim and now they've prevented me from continuing work being I just got screwed over?

I will never use Upwork again. I've maintained close relationships with my clients and taking them all outside of Upwork.

Thumbnail of user ca23898
1 review
1 helpful vote
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September 6th, 2017

I would grade lower since I did manage to hire a relatively good freelancer on the platform, however the reason I'm giving Upwork a 1 star grading is far more significant.
It's on more than one occasion freelancers misrepresented their work history by claiming work they haven't done.
Upworks response, other than a generic "we will look into it" was that they can take responsibility only for the projects that were done on it's platform, but they do not take any responsibly for a freelancers' lies in regards any work that was done through a different medium.
A valid excuse for a startup, not a multi million $ company that is just trying to waver any responsibility.
I had no choice but to contact the affected companies directly.

Thumbnail of user khalida58
6 reviews
4 helpful votes
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January 20th, 2021

Upwork is amazing i love it. Nice i like it. Great website has all the technologies to make life easy.
I would like to have two things to make it perfect,...
First, lower commission
Second,... better faster separate chat client.
In general it 95 % amazing

Tip for consumers:
upwork freelance site

Products used:
upwork freelance site

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