• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user ls97
2 reviews
7 helpful votes
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March 25th, 2016

Stay away from Upwork. If ever decide to close your account, they will not delete your information even if you have no projects. They also refuse to provide assistance to remove your information from google search results.

Thumbnail of user felixp53
1 review
0 helpful votes
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April 11th, 2021

Covid19 hit us really hard. Where government support barely reach us, Upwork has been a great source of income that let us survive this pandemic without expecting a help from the government.

There is a lot of competition going on but if you have a unique skillset, finding a client is as easy as fishing in a fishpond.

Felix

Tip for consumers:
Just keep going.

Products used:
Jobs

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Thumbnail of user pialyg
1 review
0 helpful votes
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November 4th, 2020

Upwork is a very good platform for freelancers and clients who wish to get outsourced work done! The policies of the platform benefit freelancers and clients alike. It is a great place to find good clients as well as skilled freelancers with expertise in various fields.

Thumbnail of user omogbolahana
1 review
0 helpful votes
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November 2nd, 2020

Upwork is a very good freelancer app, where business opportunities comes dauly,. I love this app mainly because it makes me aware of the current skills in demand in the market place due to various clients request. It is very easy to search for jobs too, all you need to do is write your desired job in the search box. I love the fact that they guage the interest of d client and freelancer on a 50/50 rate, it's very encouraging so it's very hard to get cheated by your client or freelancer if you work on the site...
They also have fast customer service reply to attend to complains and help you get it solved.

Upwork is a very good site

Thumbnail of user micks15
3 reviews
10 helpful votes
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September 24th, 2015

After problems with freelancer.com (they stolen my money) I'm very careful with money transfer, after every job I transfer it to my card, but at this moment I don't had any problems with UpWork. I hope they will improve website performance.

Thumbnail of user maryo476
1 review
0 helpful votes
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August 20th, 2020

The Upwork platform is the best for all freelancers, whether starting out or seasoned. The help I got that earned me that coveted first client was great. Keep up the good work. The best Professional work platform I say..

Thumbnail of user sarahr775
1 review
0 helpful votes
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November 22nd, 2020

Upwork has given me the avenue to meet many nice clients that are enthusiastic to pay for the skills I offer. This has given me the chance to attain the financial freedom I so desire. Working on upwork is safe and the platform is easy to use.

Thumbnail of user mollyt3
1 review
4 helpful votes
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June 17th, 2015

They now have a new policy to hold our money for 5 days,
There customer service lies to you and it go's on and on
Is there ANY where other than elance to work from home?
Any one interested in starting up a real company for the people if so i'm in!

Thumbnail of user shahadati
1 review
0 helpful votes
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December 6th, 2020

Upwork is the best platform for freelancers. I started my online career with Upwork and It is a great experience to work with Upwork. In this pandemic Upwork really help me to earn money. Thanks Upwork for give me the opportunity.

Thumbnail of user noumanu1
2 reviews
0 helpful votes
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May 9th, 2020

I joined this website with the purpose of making some money by offering my services, so I made an account on the website with the intentions to experiment, but my efforts helped me to earn a lot of money.

Thumbnail of user coolm4
1 review
3 helpful votes
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March 3rd, 2016

The way upwork (old odesk - old elance) works is really pathetic. It is like torrents website where content would be posted free. I got a small website work done which was pathetic, so I threw it into trash, and got a fresh work done with a professional company. In a few months, top google search results of my website are actually all upwork, and there atleast 40 freelancers who have put it in their portfolio that they have developed it. I did try to contact elance, and it has given me a big list of forms that I need to fill, FOR EACH OF THE 40, and growing number of links. The forms need proof that the website is mine, from when it is showing, which professional company did it... etc. I did complete it a couple of times, but still they did not take any action to take of the links. Now when I search google for my company name, there are atleast 100 freelancers claiming to have developed my website.

Thumbnail of user melissal35
1 review
16 helpful votes
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October 8th, 2014

I hate to say I am glad I am not the only one who got a letter canceling my account. I literally just got off the phone with them to find out why - ready for this one - I didn't use the account enough. That is why I was dropped. Not bad reviews. Not lack of payment. Because I didn't use their site enough. I've worked with them for 4-5 years and this is the first time I have ever had an issue. And clearly the last time. They did refund my last payment but I don't care. This was ridiculous and clearly I am not the only one confused and upset by this. My advice - don't go there. If they can just randomly with no explanation cancel your membership when you have done NOTHING wrong - that is a problem. Guru, voices.com, or voice123 are much better options. You might pay a little more - but they don't cancel you :)

Thumbnail of user milenab8
1 review
0 helpful votes
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August 1st, 2020

Upwork is a great workplace platform where you can find a job. Upwork is a great opportunity for everyone. However, there are some businesses who try only to find a cheap workforce. The service of Upwork is very good and safe.

Thumbnail of user gr112
1 review
0 helpful votes
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June 13th, 2020

Of all the freelancer platforms out there, Upwork is certainly the best. Thanks to the many and different daily job offers, to the certainty of meeting only top professionals, and to a team always supporting every need of its community, Upwork has been able to demonstrate that freelancing is a serious thing and a true lifestyle for creatives from all over the world. Obviously there are many things that could be improved, since generally speaking it's always possible to do better, but the changes over the years have been many and each of these has brought more and more benefits to all the clients and freelancers who meet every day on Upwork with the aim of giving life to projects of all kinds.

Thumbnail of user inal15
1 review
1 helpful vote
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March 21st, 2020

This platform was working well for my freelancer, so she suggested I sign up for it and hire her through there instead of Fivver. I switched platforms and my account was immediately suspended for violation of service terms. I did no such thing and was not even given the opportunity to dispute their decision. To top it off they suspended my account and now I can't delete it. They have all of my information, including my financial information and are refusing to remove it from their site. I will be contacting the BBB about them. What a horrible company. They must not like money.

Thumbnail of user lances23
3 reviews
18 helpful votes
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May 14th, 2016

When I keyed in my credit card number to deposit, They said " they wanna verify my credit card and took away USD 10 dollar, then tell me my card is false. "
Then never pay back the money to me after 10 days
(My card is 100% available and real, because I paypal money to people with this credit card everyday and amazon and...)

Thumbnail of user mouhayadh
1 review
0 helpful votes
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March 2nd, 2021

Upwork is a company that I find particularly correct in what it offers for the freelancer like me. I like the harmony that emerges when I work there and the client and freelancer relationship is very good. It is a company that offers to all those who want to get into freelance.

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Thumbnail of user michaelt1116
1 review
7 helpful votes
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January 21st, 2020

Defiantly not worth it!

So if you use the time tracker, the freelancers can just use as much time as they want and you pay the hourly rate no matter what they do and how much they decide to use.

They say they have a low activity policy but this is a lie because they do not do anything about very low activity ratings.

The support does nothing as well.

If you leave a review and the freelance does not like it and is top rated, they can have it removed so are they really top rated lol.

Thumbnail of user camiled1
1 review
4 helpful votes
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August 19th, 2019

Upwork blocked my account with 1200USD inside of it and told me to provide ID verification. I did and they told me that they are not able to verify my government-issued driver's license. Their phone support is rubbish they told me they can't do anything. What kind of assurance are you providing is you hold on to person money and not allowing them to withdraw it. This soo stupid

Thumbnail of user nada79
1 review
9 helpful votes
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November 8th, 2017

I am truly disappointed that my application did not go through. Not because I did not qualify, but because the website/company was not transparent enough from the beginning to make it clear that there was a possibility of not being accepted as a member. I thought that the submission was a checking process to see if we were real candidates. I dont appreciate having to give my private information and picture to a company that had these conditions. It would have been more honest on their part to have screened the career quota from the beginning. I feel that the Upwork site is just phishing for data because even if I close my account, they will still have my data. This is very disconcerting.

Thumbnail of user jays838
1 review
0 helpful votes
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November 23rd, 2020

I lost my job because of pandemics.
I search a way to work from home and someone suggest me to do freelancing.
I try many websites but they could not help but i got a site name upwork.com its a great website.
I get many projects there

Thumbnail of user leiq3
1 review
0 helpful votes
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February 7th, 2021

Upwork is a friendly freelancer site for both clients and freelancers. You don't have to worry about you done the job but not getting paid or you paid but you don't get the work done. Upwork will stay in the middle and get things right.

Tip for consumers:
it's 100% trustworthy

Products used:
design gigs

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Thumbnail of user manujt
1 review
0 helpful votes
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March 24th, 2021

Awesome experience of using Upwork... we all have through tough times due to Covid... lost my job. But thanks to Upwork I have found work and confidence to get back with my life... highly recommended.

Service
Value
Thumbnail of user mostafas14
1 review
0 helpful votes
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September 1st, 2020

UpWork is a great platform to manage work and business, I'm pleasure with great efforts for upwork team to make it a good place for clients and freelancers, they always enhance and upgrade the work environment

Thumbnail of user petek48
2 reviews
11 helpful votes
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September 18th, 2018

If you pay Upwork to see the bids made from other workers, there are so many workers from impoverished countries so the "low-balling" of bids, causes very little money to be made, if you're even chosen.

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