• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user peterc703
1 review
0 helpful votes
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May 26th, 2020

Upwork provides a great service and is a win win for client and freelancer. The client finds the most suitable freelancer for their job and the freelancer gets work. Freelancers scan available work offers and then bid for the job. This should lead to an interview either via Upwork messages, a skype or a mobile call. With the random screen shots taken when the freelancer is working on the clients accounting system, the client can be confident the freelancer is working on the job when they get the Upwork invoice and the freelancer gets paid weekly. When the job is finished, the client should leave a reference and as good references build up, the freelancer gets invitations to work on new client jobs which in my case led to more and more work, a considerable number of regular clients and I have done a lot more one off jobs..

Thumbnail of user nicklasj3
1 review
0 helpful votes
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December 20th, 2020

This is a great site for freelancers to find job opportunities,
It is easy to use and the customer device is great.
Payment processing and receipt for income are easy to access.
I would highly recommend this site to anyone looking for freelancing work.

Thumbnail of user vinayb12
1 review
0 helpful votes
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October 9th, 2020

I have been using the Upwork since 2014. It is the best platform for both business owners and freelancers. This platform helps to connect best talent for your business. Highly recommended Upwork for any and every online business. I love you Upwork.

Thumbnail of user noumanz2
1 review
0 helpful votes
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November 18th, 2020

I am a professional accountant and Bookkeeper and j just started freelancing on upwork and I think it's worlds greatest freelancing platform. There is lot of opportunities that upwork provide us freelancers with and it's a great platform.

Thumbnail of user christopherb2737
1 review
3 helpful votes
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August 31st, 2023

I'm trying to find a lawyer and they asked for all type of private information for me to even do so. Then they suspended me after sending offers to lawyers. So basically they stole my private information and unethically suspended me

Thumbnail of user dipenp3
1 review
0 helpful votes
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October 9th, 2020

If you are registered with Upwork than surely you are going to earn especially It is an industry which is working in this COVID pandemic. And Upwork gives you the platform to showcase your skills and by completing tasks you can earn the money which you have asked for so so no wrong negotiation as well you do not need to take part in any unwanted marketing and lead generation stuff as its project market place. It's like do fishing in the sea which is full of fishes.

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Thumbnail of user eduardf8
1 review
0 helpful votes
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December 17th, 2020

I am a writer of novels and in 2020 I had some troubles to survive only by my book sales, because of the Corona-Crisis. Thank god I saw an article about Upwork. I signed up and since this moment my problems disappeared because through Upwork I found work as a german language copywriter and content creator.
The platform works just amazing and I could not be happier to have joined Upwork
Eduard Freundlinger

Thumbnail of user maryp212
1 review
6 helpful votes
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August 7th, 2017

The problem with Upwork is that they make it verrry difficult for freelancers who are new to get hired, because Upwork makes metrics recommendations to clients when they are posting their available jobs. These recommendations are things like hire only "rising stars" or hire only freelancers who have a "90% job success score" - and in order for a freelancer to be included in either of these categories, they have to have a certain number of jobs under their belt which is impossible to do if clients won't hire you because you don't have a certain number of jobs under your belt. Much better results on freelancer.com.

Thumbnail of user rakibulh7
1 review
0 helpful votes
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August 2nd, 2020

As a freelancer, I did work on different platforms. This site is different. Very professional platform for professional persons. As a new freelancer on upwork, I did 2 jobs and both clients were good, friendly, and professional.

I would be happy if I can work here for a long time.

Thumbnail of user seand307
1 review
0 helpful votes
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December 9th, 2020

Upwork is one of the best platforms for remote work and coordination. The customer service is excellent. The platform offers opportunity for freelancers from various backgrounds. Upwork is trustworthy and easy to use. The interface is one of the best for clients and freelancers.

Thumbnail of user richardt1037
1 review
0 helpful votes
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October 28th, 2020

I love Upwork, it changed my life for good. Actually not only for me but for my entire family. Because of the opportunities im gettng in Upwork from time to time, I can provide necessary things and earn a bit at the same time.

Thumbnail of user robink31
1 review
12 helpful votes
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November 24th, 2015

Upwork is full of scammers and cheap clients who are paying penny's for the work. Upwork nowhere stands in front of Elance. UI is horrible and you are unable to find-out which client is good or which is bad.

Please avoid this down-market platform.

Thumbnail of user davidl270
1 review
7 helpful votes
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March 17th, 2016

I have spent millions of dollars on ELance. Being forced to leave sucks. I think I will hire someone on Upwork to replace Upwork. It sucks. Running side-by-side searches, upwork does not have as good results. Then they try to sell you 20% fees. And they raise all the other fees from 8 to 10 %... sucks!

Thumbnail of user zeshanz1
1 review
0 helpful votes
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December 10th, 2020

I love this platform. I work here as a freelancer and I think this platform is going to change the online work market sooner or later for the good. This platform has very unique hidden potential and many mutually shared benefits for the freelancers, the professionals, and the clients.
It is going to be better and better with the passage of time. The feedback system after each job is very active and good.

Thumbnail of user jf710
1 review
0 helpful votes
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August 13th, 2022

Upwork works!
And this is already a huge issue. Furthermore, they have a support team that is ready to help and solve any problems you may have whether with the platform, clients or payments. Just ask for help. Another advantage is vastity of clients you may find, and work with.

After this, and once the platform provides you with a lot of information about previous works from those clients, and others, you really get to choose if that´s a good fit for you, or not. Follow the rules, and you´ll be able to build a professional path.
Thank you, Upwork.

Thumbnail of user coltonh27
1 review
0 helpful votes
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January 20th, 2021

I'm a freelancer on Upwork. I have been using Upwork for a little over a year. I love the marketplace for finding work. From small projects to long-term contracts Upwork is a place for freelancers to thrive.

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Thumbnail of user simarjeetk1
1 review
0 helpful votes
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April 4th, 2021

After working on my portfolio I just applied for a job on upwork and I instantly got the job and it was great working experience i have on upwork. Its easy, secure and reliable source of income for freelancers.

Thumbnail of user markw78
1 review
12 helpful votes
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December 19th, 2013

I was a paid eLance member for more than 6 years and then one day I received an email from eLance that they closed my account. It happened to me a few days ago. Elance will not explain *why* the account was closed. The email isn't specific. There was no warning. Elance did not alert me to any problems beforehand, did not give me the chance to correct whatever was wrong. Elance just closed the account.

Six years of membership fees and all the surcharge money eLance received from the jobs that were awarded to me, and then they close accounts without warning and without explanation.

Customer loyalty means nothing to eLance. Stay away from eLance!

Thumbnail of user coden
1 review
10 helpful votes
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June 24th, 2018

Read the bad reviews and you'll know everything you need to know about UpWork. This form requires me to type a minimum of 100 characters. So I'll repeat: Read the bad reviews and you'll know everything you need to know about UpWork.

Thumbnail of user jamersonp
1 review
5 helpful votes
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January 28th, 2020

At first it looks a promising place for a small business to hire a professional. Once post a job, their support cancels account stating that it is violating Terms of Service. Not specifying how and what exactly is violating TOS. Support is terrible and fails to address the issue.

Thumbnail of user linak15
1 review
5 helpful votes
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July 31st, 2019

We won the arbitration against the upwork freelancer but upwork did not refund the money after many weeks we were granted the award from american arbitration association confirming refund of $1,626 but have not received the credit from Upwork after 4 weeks

Thumbnail of user sonuj
2 reviews
4 helpful votes
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April 29th, 2014

Its safe working over here. Its much better then freelnacer.com because after project competition there is always a risk that money reversal can happen and because of that we are always at loss, we give all the work to them and in the end money belongs to you which seems unfair. Some change defiantly is required in your policy which is unfair towards freelancer who actually work on it. Because of your policy we have lost around 300$. This thing is never traced on elance. Good site to work :)

Thumbnail of user arpita8
1 review
0 helpful votes
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October 24th, 2020

They let you have all the ease of the work and you don't need to bother about anything but work. They take care of everything else. You find the work you love, get selected for the work and that is it.

Thumbnail of user arnelc3
1 review
0 helpful votes
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December 4th, 2020

When I start working upwork i felt difficult because of limited connects. And after I buy the connects Easy to find job, and hopefully the upwork give free connects to all freelancer so that we will work easy and to find client and we will income both sides.

Thumbnail of user maximh24
1 review
0 helpful votes
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June 13th, 2021

-- To freelancers

I love Upwork's terms of service. Some freelancers might think it's too uncomfortable while using it. But actually, it's to protect all works and payments there. Highly recommend Upwork to freelancers. You'd better start work on Upwork with your new clients outside. Upwork will be the trustable third party to you.

-- To Clients
There are so many competitors there, though I feel happy to race with them. Clients would meet well-skilled freelancers on Upwork and get great deliveries. And Upwork will be a responsible third party between us. Hope we'd meet together there.

--- FYI, I suggest you study the Upwork policy carefully before beginning your work there.

Tip for consumers:
Welcome clients who want to hire professional freelancers on Upwork. Especially, you will get the best developers there.

Products used:
Web development

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