Upwork

My account has been suspended for one month, the customer service said it was a bug, but the technical team can't solve it and keep me waiting. I wonder if the technical team is really working.

I had hired a freelancer through upwork to design retail packaging for my product. I followed all the steps required through upwork, including a well-written contract with all the specifics. I paid the first payment in advance as I was asked by the freelancer. The freelancer failed to communicate after that and extracted the second payment out of escrow. When I lodged a complaint about it, I kept getting poor responses focused on giving me excuses on why and how they cannot get a hold of the freelancer and long cumbersome details on what an 'escrow' means etc. My point was that I essentially paid for a a product that I did not receive and the entire point of going through a company such as Upwork is that in such cases they can be the mediator. After a few weeks of writing long emails, I gave up. I kept being passed from one person to another and eventually was spending more in time dealing with the inefficient customer service at upwork rather than my business. It may be a good portal to find cheap skills but it is a high risk model due to its poor management. I would suggest to try one of the other websites, with better customer service.

If it wasn't from Upwork, I certainly would have been homeless by now.

With the whole world now resorting to online alternatives for their usual go-to places to get stuff done, Upwork was already far ahead of anyone in this business with the quality and reliability of the services they offer to their clients as well as freelancers. I think of Upwork as being one of the best 'employment broker' out there, having a solid customer base with a proven history of positive long-term client relationships. I have been on Upwork on a daily basis for almost a month now and have already had more than 15 successful proposals and over 10 contracts. By working with clients from all over the world looking for skilled and professional people, Upwork has been constantly working 24/7 on linking those clients with freelancers that would suit their needs best.

At the end of the day, I believe that it is clear to everyone that it is in Upwork's interest to look after everyone relying on their platform and services to earn a bit of money, be it their clients, the freelancers, or even themselves. As long as all of our goals are aligned, I can't think of any reason for which I would give them anything less than a 5-star rating.

To Upwork: Keep up the great work, keep growing and keep improving the design and ease of use of this golden platform of yours!

They will hold your money and suspend your contract AS THEY SEE FIT. I've had to hire a lawyer to get my monies due plus 25 hours of work they FROZE me out of and denied my right to work. Please write the California Attorney General and the Labor Board (National and local agencies) to complain. I see a HUGE CLASS ACTION lawsuit in their future. Shameful, unethical ILLEGAL practices.

I've worked on some other platforms before and Upwork is by far the best one. Awesome clients, very realists, fair budgets. The 20% is a high tax, but it's the price for the service they offer.

I could simply say that you can easily find a real job at Upwork as a Full time and you can also meet very nice people from the whole planet. Great experience to work with Upwork!

At first I thought it would be difficult like people say, but after trying to apply and get a job the first time, it was really amazing. The payment system is also very safe and fast

Upwork is really legit, you can apply for many jobs and reasonable pay rate:)
I would love to recommend this to all of my friends who are looking for Remote jobs

If you work Hard so definitely up work will chnage your lifestyle this is one of a most readable and secure platform for freelancers and clients I love you up-work :)

I was interviewed on Skype by a person who got my contact from Upwork. He said he was from a company whose logo is HIPP- Hallmark IELTS Prep Program. He claimed he would give me a job with his website. Subsequently he asked if I knew someone who "make hjim happy for a week for $500 and then sent a msg from*******304 with a picture of a BJ and it said $500.
Does Upwork review job offers? Why does it not have a way to let the company(upwork) know that there are aholes out there who are doing this kind of thing.
This was very insulting and has completely turned me off of the website and made me question all online jobs.
I would give zero stars if I could.

I had heard that the customer service on this site was terrible, and really just unnecessarily rude, but for some reason I had to see if for myself. I started a profile, and wasn't really prepared to do it all in one sitting - I wanted to spend a couple days perfecting it. The first night after creating the profile (and before even attempting to get any gigs) I get this long drawn out and really just cold and rude email detailing all the UPWORK POLICIES I was violating with my unfinished profile - really? I haven't even finished it yet! Needless to say I deleted the account - I can't even imagine what's its like trying to handle a problem with these people. Also - didn't receive any sort of "sad to see you go" email or any attempt to figure out why I canceled. They were just like SEE YA

I am new on UpWork, when I joined, though it would not for me and could get any job but after few days a got my first job and completed and got 5 stars.
I believe I can earn lakhs of USD from UpWork.
Thanks, UpWork.

The site is so encouraging! What has attracted me more, is the different free tests which can help evaluating freelancers' level! I really, appreciate this!

On Upwork i feel more relax as compared other freelancing platforms. You will find only professional and long term clients on this website. Thanks Upwork

-It cost roughly £7.50 to apply for a semi popular job (20-50 people applied)
-You have to pay to say you are available for the job (despite having just applied for the job) This price can go up or down depending on "demand."
-The £12 membership only gives you 80 connects for the month. If you bid for a semi popular job you half your connects, whilst having to spend 20-30% of them on saying that you are available for the month.
-On top of this they take 20% of earnings, you also loose out each time over transfer costs.
-I'm pretty sure the clients don't know they take 20% and so continue to low ball you.
-In the automatic Upwork contract you have to give over your files (the files you work on) which is absurd and should be down to you.
-Very little response from Upwork if you need help/ when the community is angry. So many people spoke out about the connects system and they SHUT DOWN those forums. (Example of someone complaining below)

As you can imagine when applying for jobs you apply to multiple, and it simply isn't doable with Upwork. It costs and arm and a leg to apply to two-three jobs with the next person quickly outbidding you so you stand no chance. Joke of a website who don't care about the freelancers who make their site work. I would be fine the 20% off my earnings if they got rid of the connects.

I really happy to to be a part of Upwork family, its helps me to get a new levels in my life, to be a independent person who can live like he want and where he want, an example I am working now near the sea and before I was in a closed room and long way to work and back, now everything is changed, I do not need to spend time on road to work and back and can live like I want, thanks Upwork!

Upwork is one of the best Freelancer.com website and can get good business from there, I love to work with this and yes i would recommend to the CEO and Managing Director that Kindly please take look about the fake project issue, and also there are some improvement is important about the the project fee which is 20% you can less that fee like less then 300 USD 30% and more then 500 USD for 15% and then 750 USD 10% like that.
And also without verified project cant post project.
Small suggestion for you!

Too many problems to make it worth it. I was able to rehire a freelancer I have worked with many times with Elance through Upwork, but never able to pay them through their system. Tried and tried to get Upwork to fix the issue, but they never resolved the broken links for me to access my account. Had to pay my freelancer through paypall. Done with Upwork. Elance was great. Upwork sucks.

I have started working on Upwork at the start of 2020, So far it has been a beautiful journey and hoping for the best. Highly recommended for the talent that is seeking for an opportunity.

You need to be very careful about choosing freelancers. The quality might be pretty inconsistent. Also I had a situation when the freelances just went MIA and I ended up wasting a lot of time.

What a horrible business. They know of the fraudent freelancers who are working on their site and stealing money from customers and they don't do anything against it! Stay far away from them.

I'd started on Upwork more than two-plus years ago from scratch and I'm proud of what I'd achieved and found SUCCESS on Upwork. I truly believe that "An Hour Work is surely An Hour Pay".

Thank you, Upwork

I'm working as products management and virtual assistant about 5 years on upwork. I've completed many projects during this period and gathered experience. I'm really happy to work on upwork.
Thanks