• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user umern4
1 review
0 helpful votes
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September 14th, 2021

Upwork is an excellent platform for freelancers. Exposure to the global standards and work requirements here, helps you polish your raw edges.

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Thumbnail of user maribeld21
1 review
0 helpful votes
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June 18th, 2021

Upwork gives a lot of opportunities especially in this trying times.
It made me to grow professionally while earning enough.

Tip for consumers:
Build an online portfolio of your previous works that can help you to land a project easily.

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Thumbnail of user wilsonl51
1 review
0 helpful votes
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May 18th, 2021

Upwork is simply the best! You can never get it wrong here. I am proud to be part of this freelance marketplace.

Thumbnail of user serhiit2
1 review
0 helpful votes
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May 5th, 2021

I've been working on upwork for three weeks now, I like everything)
Many orders, good payment. You can realize yourself

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Thumbnail of user nicolasa43
1 review
0 helpful votes
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May 2nd, 2021

Upwork has been a great platform for an individual who would like to pursue their freelancing career.

Thumbnail of user mh131
1 review
4 helpful votes
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August 5th, 2016

And I will not rest until they do the right thing... Can someone please give me some advice?

Thanks

M. Hall

Thumbnail of user krups
1 review
0 helpful votes
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April 13th, 2021

Upwork is the only freelancing service I would recommend. Always satisfied. No scams, just a serious business.

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Thumbnail of user abubakars2
1 review
0 helpful votes
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July 23rd, 2020

I have incredible experience working on Upwork as a freelancer. They gave me the opportunity to work for big clients.

Thumbnail of user asmah7
1 review
0 helpful votes
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July 19th, 2020

Upwork is a great platform for talented individuals where they can showcase their talent and work in the international market

Thumbnail of user legrandc
1 review
0 helpful votes
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April 5th, 2021

For anyone who likes to have a freelancing experience and business, upwork is appropriate. Good luck.

Service
Quality
Thumbnail of user remonm2
1 review
0 helpful votes
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March 28th, 2021

Easy to use and beautiful user interface, also the customer service is very helpful.
I have used upwork for 5 years

Thumbnail of user aliaksandrm3
1 review
0 helpful votes
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March 18th, 2021

Upwork is really reliable platform for freelancers and clients.
I will work here continuously in the future

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Thumbnail of user jamsadp
1 review
0 helpful votes
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July 12th, 2020

I have been a freelancer via Upwork for more than 5 years. It helped me to gain much experience and long term clients

Thumbnail of user hassanf7
1 review
0 helpful votes
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June 30th, 2020

Superb experience! Six years on Upwork and it's been totally worth it with many great opportunities.

Thumbnail of user iqbalm9
1 review
0 helpful votes
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February 17th, 2021

Upwork is place where you can get more than desired goals. A perfect workplace for dedicated and skilled freelancers.

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Thumbnail of user dmitriiv4
1 review
0 helpful votes
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February 8th, 2021

This is the best freelance platform. I recommend to everyone. Well thought out system of payment for work. Client and freelancers are safe.

Products used:
Freelance

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Thumbnail of user sohaibr
1 review
0 helpful votes
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February 5th, 2021

Greatest of all websites out there. Less junk. Most professional people. Great opportunity for skillful professionals

Tip for consumers:
Go for it if youre professional in your field

Products used:
Working as a freelancer

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Thumbnail of user muhammadu72
1 review
0 helpful votes
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February 1st, 2021

Its a real standard for freelaunce platforms. Everyone has worth there. Really good in customer and sellers support.

Thumbnail of user jungbos
1 review
0 helpful votes
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June 23rd, 2020

After using this best site for a long time, my translation skills have become very colorful and more professional. Thank you. Upwork.

Thumbnail of user chandirasekarans
1 review
0 helpful votes
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January 28th, 2021

Upwork is a better place for remote workers. They provide payment protection that helped me to complete the job and earn successfully.

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Thumbnail of user jaydevb
1 review
0 helpful votes
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June 19th, 2020

UpWork has been providing opportunities since beginning of my entrepreneur journey as a design agency owner.

Thumbnail of user donnae30
1 review
3 helpful votes
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July 14th, 2017

All they want is your banking info. Total Scam. It's a shame how companies like this prey on those looking for an honest living.

Thumbnail of user alanw514
1 review
0 helpful votes
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January 20th, 2021

I've worked on Upwork for over a week now and already made more then minimum wage from my old job! It's an amazing tool!

Value
Thumbnail of user mamm11
1 review
7 helpful votes
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June 12th, 2017

Hard to use platform, quite Expensive Fee, lack of response or suitable attention support from helpdesk. Happily closed the account.

Thumbnail of user ahmeda425
1 review
0 helpful votes
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June 10th, 2020

Upwork is an amazing, Trustworthy and safe workplace, I am proud to be a part of this awesome company.

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From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

Company Representative

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Visitor S.
Typically does not respond to reviews

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