• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

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Overview

Urban Decay has a rating of 3.8 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and long time. Urban Decay ranks 3rd among Cruelty-Free sites.

  • Service
    22
  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
15
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How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Terrible Customer Service”

L l.
12/7/21

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Reviews (217)

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Reviews that mention popular keywords

customer service (26)
Thumbnail of user lg83
2 reviews
0 helpful votes
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December 4th, 2017

Placed an order 11/25/2017. As of today, 12/4/2017, it is still showing as "processing" on the website. Customer service is "so sorry" but doesn't offer an ETA or any sort of compensation for the slow slow processing/shipping time. I have asked for the order to be cancelled but have not as yet received a response.

Thumbnail of user ll507
1 review
2 helpful votes
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December 7th, 2021
Verified purchase

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you
Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Thumbnail of user beyondb2
4 reviews
32 helpful votes
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September 30th, 2019

Great products very convenient to track your order. The prices are also so affordable. Customer service is top notch, highly recommendable. T I have been using this service for a very long period.
Highly recommended.

Thumbnail of user celinaj6
6 reviews
1 helpful vote
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March 5th, 2021

This is a fantastic cosmetic and beauty brand. They have some excellent makeup brushes and eye shadows. Superb building quality. There is a wide range available for variety of eye shadow shades to choose from.
Daily wear makeup product which stays whole day long.

Thumbnail of user micheles77
4 reviews
17 helpful votes
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April 19th, 2017

I love shopping urban decay they not only have items that you can find on other sites for less money but the quality of the merchandise they sell is almost at the pro level I am extremely excited whenever I see something delivered from urban decay because I know that whatever it is that I bought is going to be quality and last me a while... I absolutely love this website!

Thumbnail of user mdm79
3 reviews
7 helpful votes
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July 30th, 2020

My brother is studying in US and somehow I need to discover this brand for him. This is such a good brand for make-up & cosmetics all together. He just glad with all the product. Thanks for being there
You are most Recommended.

Thumbnail of user jennifery60
94 reviews
135 helpful votes
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August 20th, 2018

I absolutely love urban decay. Their eyeshadows are really soft and nice, and the complexion products are full coverage. Bit expensive, but good, especially if you want your products to last you for a while.

Thumbnail of user jenicem4
16 reviews
15 helpful votes
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May 20th, 2021

This is one of my favorite brands of cosmetics. Anything I've bought from Urban Decay has been fantastic! This company has a fantastic product range. I'd been looking for the right foundation for me for years and had yet to find it until I purchased Urban Decay's Stay Naked Foundation. It's almost perfect! The eye primer potion is another of my favorites.

Thumbnail of user geetikat
12 reviews
6 helpful votes
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May 26th, 2017

I just love urban decay products. Let it be vast collection of their eye shadows or lipsticks. Although in Indian market lots of duplicates are available but I prefer original and get them from impressions in karol bagh

Thumbnail of user meganj124
4 reviews
12 helpful votes
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October 20th, 2020

I've been always trying to find a good moisturizer for very dry, sensitive skin like mine, then I added retinols to my routine and my skin got even drier. I'm so glad I found these products, great work! Thank you

Thumbnail of user shannons100
2 reviews
11 helpful votes
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July 24th, 2017

Urban Decay eyeshadows are so pigmented that I will not buy any other brand!

Why waste time and money on applying sooooo much eyeshadow from other brands? With other brands, I have to use so much more product to achieve the same results as UD and they do not stay on as long.

Whether they are big and life changing decisions or very small decisions (i. E. make up choices), I base them on efficiency and effectiveness. Life is too short; *why waste your precious time, energy and hard earned money on products that do not work! Urban Decay ROCKS!

*I am not employed nor affiliated with UD in any way; I am simply a consumer that cares about where and how I spend my money.

Thumbnail of user alexp9
107 reviews
1,121 helpful votes
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June 22nd, 2013

Urban Decay is well known for its high(er) quality make-up with popular eye shadows and eye liners. I bought some stuff to try during their sale, their prices were really good on sale and at the time of review, they had free shipping over a certain amount (I think it was $50). The package was shipped very timely and arrived very quickly. It was packaged well. One of the eye liners was in a ziplock bag instead of the original box but it didn't look used. The rest were well packaged. There was an option to chose USPS priority or UPS Ground which I find helpful since for me, USPS is more convenient and comes earlier. Overall, I am impressed with their service and products!

Thumbnail of user blairw41
1 review
1 helpful vote
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November 10th, 2020

I completely adore this brand, so decided to try the newest brand product, eyeshadow primer. Magically keeping my eye shadows after a day out! It's a phenomenal product. I've never thought of having a eye shadow primer and why it'd help before. Although I do have dry skin. I guess the primer has to be dry to keep eye shadow matte throughout the day, but it is even moisturising the skin aroud my eyes.

Thumbnail of user lilyn29
2 reviews
14 helpful votes
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March 21st, 2020

Their cosmetic is absolutely fantastic! Whatever is in it just makes my face sooooo clear! I would not recommend the night masks just because for my skin type they have been way too heavy and I start breaking out. But hey, if you are looking for high-quality facial products, then that is the place for you!

Thumbnail of user nencys
2 reviews
0 helpful votes
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August 24th, 2019

Really love this mark, I just saw it in one youtube channel of beauty blogger and now cannot just go through the shop with the products of Urban Decay, because each product is quite marvelous, I have in my arsenal foundation, glitter and pallette of shadow! All of them are great.

Thumbnail of user jockb5
3 reviews
0 helpful votes
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October 1st, 2022

If you don't know what to get to your GF or wife, go to this place. The staff will always suggest the top-hit latest products, and your beloved one will definitely appreciate this gift! Turns out girls are really excited to get something from here.

Thumbnail of user helenam26
2 reviews
4 helpful votes
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March 2nd, 2019

Well, if someone wants to order their any product, they must need to order it years ago. YES, because their delivery services are so slow. It takes a lot of time. No matter the quality of product is good.

Thumbnail of user jacquelynnec
8 reviews
67 helpful votes
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January 9th, 2015

LOVE, LOVE, LOVE Urban Decay! I never have worn such awesome makeup! I have ordered by phone---great, friendly sales people, and I've ordered online. They always send you a little sample of one of their products --which is fantastic! I get my items within 3-5 days--even if ordered on a Sat or Sunday with standard shipping. Very quick delivery. Yes, the makeup is pricey, but soooo worth it. You will definitely become addicted to their products. The makeup stays on ALL day--no running or smudges. I don't know what else to say except I'll never buy any other brand again except UD.

Thumbnail of user jessd25
4 reviews
21 helpful votes
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December 30th, 2017

Urban Decay is a little pricey, but their products are normally great! I love their Liquid Moondust shadows, and the Alice Through the Looking Glass palette that they brought out a while ago. Very pigmented eyeshadows and a wide range of colors to choose from.

Thumbnail of user britneyk6
3 reviews
1 helpful vote
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June 3rd, 2019

All I have to say is that Urban Decay is hands down my number 1 favorite makeup brand. They will take a lot of my money. If there was any disorder providing a chance to look, they catch me at any Urban Decay store, picking up my favorite cosmetics.

Thumbnail of user amandan119
6 reviews
17 helpful votes
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August 19th, 2019

Firstly
Am a lover of makeup
I love when my skin glow
I haven't actually use urbandecay but based on the testimonies am seeing
Am definitely trying it out. My friends are not left out either we are trying this together

Thumbnail of user pamelag47
11 reviews
33 helpful votes
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October 9th, 2017

Urban decay is a great place to shop. If you like using makeup it is one of the better brands. On UrbanDecay.com if you have joined their club you get free shipping every time and emails telling you when something goes on sale. And when you find a sale at Urban Decay make sure to grab as much as you can, because it is a bit pricey.

Thumbnail of user patriciap1324
2 reviews
1 helpful vote
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October 18th, 2020

When it comes to making up Urban Decay is my magic wand. Love mostly all products, especially X-rated Mascara, which makes so curly and long lashes. It is quite easy to apply to that product! And my love is Full Urban Decay Palette, where all colors are so balanced and it is quite good to use it like for daily make-up and evening one version.

Thumbnail of user tanvira8
2 reviews
1 helpful vote
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August 19th, 2019

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

Thumbnail of user brendap64
4 reviews
1 helpful vote
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September 26th, 2017

Great colors, lots of versatility, and wonderful products overall! They offer women and men the benefit of looking amazing both day and night... depending on what your looking for, this company has the product!

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About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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