• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

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Overview

Urban Decay has a rating of 3.8 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and long time. Urban Decay ranks 3rd among Cruelty-Free sites.

  • Service
    22
  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
15
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How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Terrible Customer Service”

L l.
12/7/21

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Reviews (217)

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customer service (26)
Thumbnail of user marizelb
20 reviews
25 helpful votes
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September 26th, 2015

I received the Electric eyeshadow palette as a Christmas gift. I'm so delighted. Overall, the palette has a soft and smooth textures, and long-wear color. I like the combination between frosted/metallic shades and matte shades. They are very pigmented. It comes with a soft brush easy to clean. I love this palette.

Thumbnail of user rizwany1
5 reviews
2 helpful votes
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November 16th, 2017

Have always followed urban decay one way or the other. Be it my content writing for my clients especially for beauty products related stuff where Urban Decay never seize to surprise me. Even if i am buying stuff for my wife Urban Decay is a best and the best.

Thumbnail of user sukhwinders10
4 reviews
2 helpful votes
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May 21st, 2023

As a passionate lover of beauty and cosmetics, I'm always excited to try out new products and brands. I had the opportunity to try some products from the brand "Urban Decay" and I wanted to share my impressions with you all. Urban decay is a high-end cosmetic company known for its high-quality products and cutting-edge formulations. They have a wide range of offerings, from skincare to makeup, and everything in between. The products that I tried were from their line of eyeshadows and eyeliners. The eyeshadows were beautiful, with intense colors and great pigmentation. They applied smoothly and evenly, and they didn't crease or fade throughout the day. The eyeliners were also smooth and easy to apply. They stayed in place all day and looked great. Overall, I was impressed with the quality of the makeup and would recommend it to anyone looking for a high-end option.

Products used:
skin cream

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Thumbnail of user ashleyannc
5 reviews
0 helpful votes
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November 5th, 2017

Makeup would be nothing without the brand Urban Decay.
The primers and the setting spray are a must, no questions asked. The shadows and foundation are very well crafted to fit any skin type and tone.

Thumbnail of user haleyf11
3 reviews
2 helpful votes
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August 13th, 2018

As a Beauty blogger, there are a million products out there you can get behind. Time and time again, I come back to urban decay, no matter what look I am creating, the foundation at least, starts with Urban Decay!

Thumbnail of user kennethl296
2 reviews
18 helpful votes
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July 11th, 2020

I wanted to surprise my girlfriend and give her the best makeup products. But I don't understand this at all, and I just needed help with the choice, and support give it to me on this site! Thank you, purchase on your site was very nice!

Thumbnail of user jenniferl224
4 reviews
4 helpful votes
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June 7th, 2017

Products are great, they took the time to become bunny certified. Unlike most companies that says they don't test on animals and it's technically true but still market to China where the government takes the products and tests them on animals.

Thumbnail of user mariiar
2 reviews
7 helpful votes
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September 6th, 2018

I love this eyeshadow palette. The brush that comes with it works really nicely. The product lasts well, even without primer. There are a couple of shades I probably won't use but I'm happy with the 10 that I really love.

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Thumbnail of user anielisam
6 reviews
3 helpful votes
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September 9th, 2021

I ordered my spa on/23 with an expected delivery in 12-14 weeks (August). It is now November 11th and we just received the shipment this morning without the cover. Every time I reached out, it's another excuse. They finally had the tub ready and came up to a cover back order which delayed the shipment even more. 6 months later the tub finally arrived without the cover. The customer service employees were nice but didn't actually accomplish anything, just blamed everything on their third party manufacturer and shipping. Hoping the tub works, would buy again just FROM A DIFFERENT COMPANY! 1

Thumbnail of user scamf4
1 review
2 helpful votes
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January 4th, 2021

You have a very good service. Because of your cleaning up the problem. The reason I especially like your service is that you send emails instead of calling. I have dealt with other services who also have good services but they call and I use their latest service for a 5 year supply then a year later they call again and want me to use more when I still have over a year supply left. I get tired of all their calls.

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Thumbnail of user kellyb249
4 reviews
0 helpful votes
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March 19th, 2018

I was given a trial sized 24/7 black eye liner. It was unlike any eyeliner I had ever worn. It was so smooth and dark and stayed on. So I bought their mascara. It was awesome. It made my lashes fuller then any other mascara I had tried. I have fallen in love with their products.

Thumbnail of user joycev12
5 reviews
0 helpful votes
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July 29th, 2017

I bought Urban Decay lipstick and eyeliner at the Sephora section at my local JCPenney department store. I am very happy with the staying power of the lipstick and love the smooth application of the eyeliner. I especially like the colors of their eyeliner and own several. I would definitely purchase Urban Decay make-up again.

Thumbnail of user agnias
2 reviews
10 helpful votes
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January 20th, 2020

Everything for good, for me as for the make up artist I really love that products, and foundation the most, all of them are waterproof and you may use them on wedding models and on the evening parties, but I should say that prices for them are too high.

Thumbnail of user annac293
2 reviews
1 helpful vote
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June 22nd, 2019

I bought fiundation and and powder.
Coverage is really good. It's not streaky and applies smoothly. It lasts the whole day so you can go out and do whatever and expect to find the foundation in place. Amazing buy
Powder would be highly reccomended to people who don't use cream foundation under their powder!

Thumbnail of user gillianw104
6 reviews
6 helpful votes
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November 23rd, 2022

I got a free example of Urban Decay Bad habit Lip Bond Solid Red fluid lipstick From Influenster and Metropolitan Rot in return for my genuine survey. I totally love the way it feels and how the variety looks on me. It dries quick and doesn't smear. In any event, when I was in the shower it didn't smear I actually looked breathtaking

Thumbnail of user alishal133
1 review
0 helpful votes
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January 12th, 2021

This palette is a soft case FYI. My product came damaged because it is not in a hard case. It must have been dropped in transit because the colors are loose or have fallen out. I have sent Urban Decay pictures of the damage as they requested and they are saying it does not prove the enough damage! They are choosing not to believe that their product is damaged and not do the right thing and send me a new product! Poor customer service. I also bought the honey which came in perfect condition so again I am assuming because this one is not protected by a hard case it gets damaged in transit and they will not replace it. This makeup is too expensive to waste your money to not have the company not do the right thing.

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Thumbnail of user emc18
5 reviews
1 helpful vote
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April 19th, 2017

I am pretty satisfied for the most part of all the things I have bought but it is way too overpriced. I bought a mascara and it was watery and took way to long to dry. I have a few other products that I feel could be improved but I would have to rate okay because I still use their products anyway.

Thumbnail of user rachelh113
3 reviews
2 helpful votes
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July 2nd, 2017

Love their products. If you have the money it is worth it. I'm in love with all of the products. If you have the money it's SO WORTH IT! My brow gel is lovely and my brows have never looked thicker and lovely. Love it.

Thumbnail of user lisas476
11 reviews
45 helpful votes
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December 20th, 2019

Had 5 orders and not one of them came with a return label. I had to call their CS and they were awrful. They told me too bad and I would have to pay for 5 different return labels to return the items. The CS Supervisor was so rude and condencending I also hate their new makeup base. I will never buy from their online store again. I just wasted $50 to ship the orders back. They lie, because they state on their website that they provide free return labels. They could have easily sent one to me. Done with them

Thumbnail of user jessicab13
53 reviews
313 helpful votes
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August 15th, 2011

I can't believe Urban Decay doesn't have any reviews yet! I love this site! I am completely in love with their 24/7 eyeliner. I always make sure to have the silver and the turquoise colors. I used to buy the pack of 5 mini 24/7 pencils but they discontinued it :( which sucks because I always restocked when I ran out of that. Now they have the duo's which I've been snatching up frequently.

I LOVE Urban Decay eyeshadow palettes too. With names like "Feminine", "Dangerous", "Fun", and "Rollergirl" (my favorite right now), there's something for everyone. They even sell Vegan make up!

I also love the Book of Shadows, and their Lip Love honey infused lipgloss. I can't get enough of Urban Decay. I know I sound like an advertisement right now but I don't care lol. They're friggen awesome.

Also never had any problems with customer service or receiving orders on time. I will continue to order from here and you should too!

Thumbnail of user danih36
3 reviews
0 helpful votes
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September 5th, 2020

I had a problem with one of my orders, called in immediately when they opened, was told it was fine and they would fix it when it arrived since it had gone through processing, and to call back. I called back and was told they didn't have any notes on the account and wouldn't honor the previous reps promises, even though they were recorded. I then asked for a supervisor, placing 17 calls to their office and 2 to their corporate office, asking for ANY supervisor to call me back. This was at the beginning of June, still never received a callback. I finally had to dispute the charges with my bank and have the whole transaction reversed. The only time their service is good is if you do NOT have ANY product issues. They don't fix any of them. Buyer beware!

Thumbnail of user nicolrh
4 reviews
1 helpful vote
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August 28th, 2018

Love urbandecay there cosmetics are amazing there formula in there eyeshadow is the best right now im loveing the urbandecay back talk palette the shades are blendable there very smooth cant say anything negative about this company and delivery was super fast and vustomer service is excellent *******@urbandecay

Thumbnail of user ewuolaa
2 reviews
2 helpful votes
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March 15th, 2019

Urban decay make up is one of the best make up I have ever found you can buy it in the stores or buy it online it is a little pricey but you pay what you get for it I recommend it fully. For all beautiful ladys

Thumbnail of user annas226
9 reviews
6 helpful votes
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July 5th, 2017

I really love their products the most. I had my personal experience with urbandecay naked 2 and it was amazing seriously i am the person who values decent coloring rather than sharp and prominenet ones so as for me it was the best the experience i am looking forward to have urbandecay naked 3!

Thumbnail of user ginat278
1 review
1 helpful vote
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April 25th, 2023
Verified purchase

Worst company return policy. My product was delivered without the foundation inside the compact case. Manufacturer issue. Customer service only offered a 20% off code to purchase another one.

Tip for consumers:
Will never purchase another Urban Decay product due to poor customer service. Buyer beware from purchasing directly through their website!

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About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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