Urban Decay

I get this present for my step mom because we really enjoy the product. I'm getting the product we realized it wasn't the size we wanted. I then spoke to a representative and was told to send it back and I would get a refund that I would be able to spend on another product. After about a month I had not received my refund, I then called and they told me that they are unable to give me the refund. I then asked why and they couldn't give me an answer. I finally came to terms with it and just told them to send the product I sent back but they told me they're not able to with no explanation. The product cost me $36 which maybe doesn't sound like a lot but it is especially with everything going on around the world. I am extremely disappointed and upset at the way this was handled.

I am professional model and I know everything about good make-up, and especially about long-lasting make-up, which looks great on the camera. As a brand, Urban Decay is quite cool and what I like most that is cruelty-free, that is quite good! And I should confess that it looks qute good, but not all products for daily use, cause they are quite heavy. Whta I like the most is eye shadows palettes, which are quite great with good shadow sets.

Urban decay make up is one of the best make up I have ever found you can buy it in the stores or buy it online it is a little pricey but you pay what you get for it I recommend it fully I love the colors the packaging and the products really work

Whilst in selfridge's (which can I mention was poor service) I went to urban decay with a selfridge's voucher and when I had chosen my makeup I went to pay, the gift card was blocked! I waited 1 hour and 30mins and the staff name was Amrita and she was the most helpful lady in there. I will purchase at urban decay store in Birmingham again but as for selfridge's, I will not be shopping there again!

I have a lot of Urban Decay in my bathroom because it's so great! It stays on without caking and works really well with my skin tone. Their brushes are especially nice!

I they work well for me. I have young skin so maybe not much is needed of them. But anyway, good products. Makes my skin feel nice and smooth especially after a night clubbing. Thank you.

Urban Decay is known for creating quality products at a higher-end (but not luxury) price range that consistently deliver. The company is also dedicated to being cruelty-free

This is one of my favourite brands because it is unique, modern, innovative and stylish. It's a little costly, but worth paying for such an exceptional quality piece.

Bought some sparkly eyeshadows, they are the most beautiful ones I ever had. Already planning to order one more as a present to my friend. I'm sure she'll love it

Dunno what the fuss is about urban decay make up so spent $50 to get free shipping. I can't comment on the quality of my product because I've yet to receive it. I purchased my items on august 19th and i received an email on the 28th that it was FINALLY packaged and has been shipped. WTF urban decay you've been here for 15 years now and it takes your near 10 days to package something? I've received stuff from urban outfitters and last saturday and i ordered my items five days later than at urban decay. It receives a 3 star for probably good products and sales are no joke pricings range from $1~30 ish nearly over half price for many items but shipping is $#*!! Is it becaues its free?

I don't know customer service but i seriously wanted to complain.

I absolutely love their 24/7 liners! Been using them for years and the formula is still as great. My favourite is the Bourbon brown one. It stays on all day.

My favorite palettes! I have the smokey and naked! Well worth the price, long lasting. Much better than other comparable palettes, not a lot of fall out

Love these cosmetics! Every item I've ever tried has been very high quality & I've never been disappointed with a UD purchase! Would recommend to anyone!

I have the Naked Cherry, Naked3, Naked Ultimate Basics, and Naked Petite Heat eye shadow palettes. They are so pigmented; you don't need to use much product so the palettes end up lasting forever. The eye shadow has such longevity; whenever I go on a night out, my eye shadow is the one part of my makeup that is still there at the end of the night.

I have sensitive skin and not all make up is good for me. This makeup looks perfectly in my face that makes me beautiful even in just little amount of it, it can make wonderful things.

Honestly I was excited on trying this. But after hours in, I was red as a tomato and broke out. Now I don't even want to see the light of day! Thank you! But no thanks

Urban decay is a site which is all about make. It has products for eyes to face and what not. Products are of good quality. There lipstick shades are really cool.

Since I started suing their products I literary changed. Good makeup makes you feel so powerful and confident that everything becomes possible. I really wish everyone would try these products!

As a brand, Urban Decay is cool, relatively young, and mostly cruelty-free. UD shade names are always creative and edgy, and good quality is to be expected with each purchase.

I used their naked 3 eye shadow palette for this tutorial and it was the best feeling ever!. My only sadness is that I do not know a Distributor of Urbam Decay products here in Nigeria

Be careful with your online orders, if there is a problem and you send them a message you never hear back. I ordered online over a month ago. Got a notification that my order was shipped and it has now been three weeks and still nothing. Finally got a hold of someone and have been told that the shipping label was printed but never shipped, even though I was given a delivery date of 5-27-2020 which never came, and the delivery date was changed to still calculating. They tried to claim that it was a UPS problem and error even though she clearly said that the label was printed but never shipped. There are some serious problems when it comes to this company. And wanting to point fingers and not just take accountability. Sad part, I was so excited for this product that I will never get. Never ordering anything from them again. I will just get my make up elsewhere and tell all my friends of all the problems that I have been having as well. They will be getting their make up elsewhere too. Thanks for the worse experience I have ever had with online ordering. Katie with Customer Service was ZERO help and told me it would take 30 days for my refund. ZERO ACCOUNTABILITY

I placed my first Urban Decay order a little less than a month ago and I have placed about an order a week since then! I'm obsessed. I've always liked makeup but I was never an every day makeup wearer until I discovered UD. I don't leave the house now without makeup and it's all because of UD. The ordering process is easy, you can choose to reload on the products on your chosen schedule, they will send you free samples and if you order over $50 or sign up for the reload program your order ships free. I placed an order yesterday and it shipped today and will be here Tuesday. Not bad at all considering cosmetics cannot be shipped overnight because they are considered ORM-D products. I love the beautiful purple tissue paper the cosmetics come packed in and the actual product packaging is beautiful on every single item I've purchased. I have definitely become what is known as a UD'er. I highly, highly recommend Urban Decay cosmetics to anyone. They are so worth the extra little bit of money that you will spend. They are high quality and also made in the U.S. and does not test on animals. Also, if you are into buying vegan cosmetics they have a great selection of those as well.

While I was shopping the UD site with stuff in my cart, the Cyber Monday sale ended and everything went up. I was a loyal UD fan before that happened. Never using them again.