• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

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Overview

Urban Decay has a rating of 3.8 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and long time. Urban Decay ranks 3rd among Cruelty-Free sites.

  • Service
    22
  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
15
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How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Terrible Customer Service”

L l.
12/7/21

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Reviews (217)

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Reviews that mention popular keywords

customer service (26)
Thumbnail of user pandun
5 reviews
1 helpful vote
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June 26th, 2019

I love this makeup, it does wonders to my skin. I have a very oily skin and I couldn't find perfect makeup it. I came *******@urbandecay and I have fallen in love ever since.

Thumbnail of user alexaf9
23 reviews
1 helpful vote
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September 4th, 2018

I have their eye primer and all nighter setting spray and they were both great! I've also you their primer, all nighter foundation, and moon dust eyeshadow palette and they were also nice.

Thumbnail of user farjanaa
1 review
8 helpful votes
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October 1st, 2017

I ordered the naked heat 3 palette beginning of September. Their phone number doesnt work and they have not replied to emails! So basically Ive been robbed!

Thumbnail of user elit48
6 reviews
1 helpful vote
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July 5th, 2017

I bought most of their products cause it has a good quality.
Days not complete not to have some UrbanDecay brand in my pouch wherever I go. I am MARRIED to this brand!

Thumbnail of user triannak
1 review
0 helpful votes
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November 20th, 2020

Urban Decay was super shady about my order. I signed up for their email program to get a free qift with purchase but, after looking at my receipt realized I didn't get it. No big deal. So I called to have them add it. They said that he couldn't make adjustments to an order so he cancelled it and looked at my $48 order and said I could apply this coupon code to get the gift. Hung up, went to reorder, applied the coupon code, coupon code denied. Okay... Called back. They said "oops, that gift is only for purchases over $60! I'm so sorry they told you you could use it." Well shoot. Couldn't reverse the cancelation and takes 3 days to return the money. Welp, guess I still have to reorder and am out double the amount I planned on until they return the money from the original order to my account. But then, get this: My original order receipt said it was $48.29, but they charged $49.29 to my account. Whatever, I'll get it back. But then my second order with the SAME EXACT thing came out to $47.71 on the receipt but they charged me $48.41 according to my bank account. What gives!?

I expected much more out of such a well-funded, seemingly reputable, international brand like Urban Decay. It's disappointing to say the least.

Thumbnail of user beew13
4 reviews
2 helpful votes
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June 4th, 2019

I have been using Maybelline products for the longest time but now I'm shifting to Urban Decay. I love their palette! It's my favorite

Thumbnail of user joycep152
6 reviews
11 helpful votes
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September 26th, 2019

You must own the eye shadow, fix'makeup better than smash box.The 1st I bought was in the duty free, trust me, it worth.

Thumbnail of user casv1
4 reviews
1 helpful vote
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March 21st, 2022

Simply one of my favorite brands for my make-up line. I don't get allergies with it which means they use subtle ingredients. Recommend!

Service
Value
Quality
Thumbnail of user morenal1
1 review
0 helpful votes
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November 24th, 2018

I love this eye shadow palette. The brush that comes with it works really nicely. The product lasts well, even without primer.

Thumbnail of user karenh1490
3 reviews
2 helpful votes
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March 19th, 2020

The only plus of this site is that I got my refund back. As the cosmetic wishes to be better and cheaper.

Thumbnail of user shurees
3 reviews
16 helpful votes
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January 5th, 2020

I appreciate that Urban Decay is a cruelty-free brand and is committed to ending animal testing. More companies should follow their lead.

Thumbnail of user ethanw86
1 review
0 helpful votes
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October 30th, 2019

I've bought some stuffs from Urban Decay and I got promptly delivered on time. I can assure those are legit products.

Thumbnail of user anner255
4 reviews
0 helpful votes
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July 10th, 2020

It's very good. I like it. Urban Decay have many colours and variation. I'm so happy when i'm use this product.

Thumbnail of user andread76
3 reviews
0 helpful votes
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June 9th, 2017

I Love urban decay! Only thing I wear! Definitely last longer than anything else I've tried! Beautiful colors as well!

Thumbnail of user kates104
2 reviews
1 helpful vote
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April 14th, 2017

The quality of product is always 100, and the color combos are to die for. Was hooked ever since I saw the first Naked Palette come out!

Thumbnail of user alexiaa7
13 reviews
19 helpful votes
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August 12th, 2018

They have so many amazing high end makeup and each is very beautiful. The price is definitely worth paying.

Thumbnail of user saberh1
4 reviews
2 helpful votes
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December 9th, 2020

It is my pleasure to take interest in these products, which are considered an international brand and are trusted

Thumbnail of user karenp579
3 reviews
22 helpful votes
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December 22nd, 2019

I ordered from their website once and it arrived on time and was well packaged. Quality is quite good.

Thumbnail of user maryw636
3 reviews
5 helpful votes
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May 17th, 2019

I use UrbanDecay for 2-3 years. The quality is just perfect. I have never come across such a great company. Each and every product is precious.

Thumbnail of user jenniferr429
195 reviews
358 helpful votes
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October 18th, 2018

Great colors but they do not sit well on my skin. It says quality but not sure what's in the make-up. Beware of break-outs and rashes.

Thumbnail of user maryc1026
11 reviews
5 helpful votes
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December 25th, 2019

Would love to buy this again if only it didn't appear UD is discontinuing it... I prefer a natural highlight and this really fits the bill.

Thumbnail of user shirleyg106
3 reviews
17 helpful votes
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August 20th, 2019

Very good customer support by UrbanDecay. I have recently got many stuffs all received in a good package!

Thumbnail of user samanthaj57
6 reviews
2 helpful votes
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October 3rd, 2017

Product worth the $$$$ I love the product and quality they provide, I only tried this brand a few times from Sephora but I really like the lipsticks and liners definitely will buy again

Thumbnail of user larissam21
2 reviews
1 helpful vote
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July 30th, 2019

The urban decay make up last a long time beautiful in the face. I really love and recommend. The brush is also very good.

Thumbnail of user efrene6
3 reviews
19 helpful votes
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July 13th, 2019

I love this makeup. I receive compliments on my make up from younger gals. Also, tutorials on youtube were super helpful for combining colors.

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About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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