• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

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Overview

Urban Decay has a rating of 3.8 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and long time. Urban Decay ranks 3rd among Cruelty-Free sites.

  • Service
    22
  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
15
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How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Terrible Customer Service”

L l.
12/7/21

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Reviews (217)

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Reviews that mention popular keywords

customer service (26)
Thumbnail of user manishs63
2 reviews
14 helpful votes
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June 29th, 2019

I asked my girl to try this make up. She agrees that it is the best make up she has ever done... She loves it very much. Thanks to u guys..

Thumbnail of user pipoym
23 reviews
70 helpful votes
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February 11th, 2017

I love the make up collection! My eyes are into lipsticks and eye liners. I super love the store and the collections in it. Hoping to buy it all! Lol

Thumbnail of user juliad94
1 review
0 helpful votes
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August 21st, 2019

I don't think we don't need the introduction to urban decay products. Such an amazing range of products. I love them.

Thumbnail of user davel565
2 reviews
0 helpful votes
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January 11th, 2021

I love their eyeliner. The brown makes my wife's eyes pop. It glides on her eyes without tugging on the eye

Thumbnail of user kennethim
3 reviews
2 helpful votes
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February 7th, 2020

I tried from this website for the first time and happy with their service. I received the product on time and was well packaged.

Thumbnail of user maudeb16
1 review
0 helpful votes
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August 9th, 2017

Great and quality products, you get what you pay for. I'll continue buying urban decay products... Thanks

Thumbnail of user sandyo19
3 reviews
5 helpful votes
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June 16th, 2017

Love Urban Decay! A little pricey but worth every penny! I've never had a regret about a purchase made from Urban Decay!

Thumbnail of user kelseyo1
4 reviews
15 helpful votes
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November 4th, 2014

Love the naked 2 pallet. The colors are beautiful and they are highly pigmented so they last a while!

Thumbnail of user marisaa11
4 reviews
1 helpful vote
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June 21st, 2017

Absolutely love this product. Flawless coverage and a great price! Any one needing complete coverage at a great price, then you should try this.

Thumbnail of user whitneyt29
4 reviews
0 helpful votes
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May 24th, 2019

I don't wear much makeup but I do love all the products they have! Best I have tried! My daughter's love the eyeshadow palettes!

Thumbnail of user tezcatlipocaa
4 reviews
17 helpful votes
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December 6th, 2017

I don't buy a lot of makeup, I know they're a good brand, but a bit too pricey to buy. Of course, price equates to quality.

Thumbnail of user adityoo
1 review
0 helpful votes
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March 23rd, 2020

Good web, im learn about fashion and other in this web, I think I learn something about this. Thank you very much.

Thumbnail of user ailener
3 reviews
0 helpful votes
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January 29th, 2020

You should try them. The service and the shipping is quite good. And the quality of the products is okay.

Thumbnail of user ulisess4
1 review
1 helpful vote
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September 22nd, 2019

Good support, pleasant prices, great products! Сonvenient to track your order!
Use this service for over 5 years

Thumbnail of user valeriam10
3 reviews
12 helpful votes
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August 7th, 2018

The urban decay finishing spray keeps everything in place for a VERY long time but it left my face looking shiny and sticky, which I didn't like at all.

Thumbnail of user karenc230
2 reviews
0 helpful votes
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June 6th, 2017

Fantastic make up in gorgeous bright colours. Different to everyone else and cruelty free leaping bunny certified

Thumbnail of user aliciac56
9 reviews
19 helpful votes
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August 2nd, 2017

They have cool products that are hard to find elsewhere and their customer support is top notch. Overall great experience!

Thumbnail of user mayre
6 reviews
3 helpful votes
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January 9th, 2021

For make-up & cosmetics, this is such a profitable brand. I am just happy with every product. Highly recommended.

Thumbnail of user nicop7
61 reviews
129 helpful votes
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April 11th, 2019

Urban Decay is one of my favorite makeup brands. Their eyeshadows and liquid lipsticks are very pigmented.

Value
Quality
Thumbnail of user johnt1962
5 reviews
5 helpful votes
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November 20th, 2020

Thanks for your customer care. Great quality items, fast delivery. Wish they add some new shades though!

Thumbnail of user kellyr211
1 review
0 helpful votes
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October 26th, 2018

I just love urban decay! Ordered 2 times and everything was always perfect! Really happy, thank you!

Thumbnail of user alexiso6
4 reviews
2 helpful votes
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August 10th, 2017

Bright vibrant and trustworthy makeup! Well worth the money I paid. This is one of my favorite brands!

Thumbnail of user anthonya477
2 reviews
8 helpful votes
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April 19th, 2020

My mom loves the make ups so much. Im giving this a 5 star rating. Im glad I made my mom happy. Thankss.

Thumbnail of user patriciab200
5 reviews
1 helpful vote
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July 14th, 2017

Good quality, Good Product, Reconizable Name Brand. Fun to give, fun to get.
A product that you have to try for yourself to see what it's all about.

Thumbnail of user alicek114
1 review
0 helpful votes
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September 19th, 2019

Good support, pleasant prices, great products! Сonvenient to track your order!
Use this service for over 5 years
Highly recommended.

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About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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