• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

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Overview

Urban Decay has a rating of 3.8 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and long time. Urban Decay ranks 3rd among Cruelty-Free sites.

  • Service
    22
  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
15
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How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Terrible Customer Service”

L l.
12/7/21

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Reviews (217)

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Reviews that mention popular keywords

customer service (26)
Thumbnail of user lindad650
1 review
0 helpful votes
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December 5th, 2019

Love their products at amazin prices. Good shipping times. But their customer service team could be a little bit better.

Thumbnail of user izekorj
3 reviews
0 helpful votes
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May 17th, 2019

This product is good and really nice. Whenever my girl uses it, she looks really beautiful. I will gladly recommend it for use

Thumbnail of user ruhil
13 reviews
0 helpful votes
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January 13th, 2022

The naked Eyeshadow palette is a must have for anyone looking for warm Eyeshadow color that stays long time and provides super look.

Thumbnail of user amaliaw5
1 review
0 helpful votes
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September 21st, 2020

I like this beauty company. It's one of my favorite sites where I can order my cosmetics. All goods have the perfect quality.

Thumbnail of user francikf
5 reviews
3 helpful votes
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October 18th, 2021

My girlfriend's favorite makeup brand, very high quality, great selection, great service, easy to use website

Thumbnail of user ldeniseb
2 reviews
8 helpful votes
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May 22nd, 2020

Customer service never answer the phone or emails. Never received complete order. Ordered a month ago

Thumbnail of user freds562
4 reviews
1 helpful vote
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October 18th, 2021

Excellent website. Provides high quality service.
I am really satisfied with the service... thanks a lot

Thumbnail of user martink249
8 reviews
23 helpful votes
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December 18th, 2020

Overall I had a good experience, however, the user interface really could use some work. I give it a solid C grade.

Thumbnail of user brookej13
4 reviews
18 helpful votes
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January 11th, 2018

I was a freshman in college and I got really drunk the first weekend of college. I was hammered in a club ripping up the dancefloor and left and was walking IN THE RAIN at 2AM. I called my best friend (whom was sober at the time and I woke her up, she was pissed) and she came and picked me up and we got in a car accident cause someone ran a redlight. I ending up in the hospital cause my neck got messed up. MY MAKEUP STAYED INTACT THROUGH ALL OF THIS! The Urban Decay All Nighter Setting Spray works miracles. One year later I stood up in my brothers wedding, I let the entire wedding party use my setting spray and we all looked bangin all night. If this setting spray can make it through clubbing, rain, car accidents, bachelorette parties, and wedding nights, this setting spray can make it through anything.

Thumbnail of user olivias235
2 reviews
3 helpful votes
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December 17th, 2018

My favorite eye shadow is UrbanDecay, always my first choice when I stand in front of the makeup desk.

Thumbnail of user suzym16
2 reviews
8 helpful votes
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December 4th, 2017

We just love this brand and support we receive from them! Urban Decay is great! Share the love! I know we will continue to do so

Thumbnail of user ibiyep
4 reviews
4 helpful votes
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June 13th, 2019

I used urban decay naked on one of my clients and it was wow! The makeup lasted from morning till night

Thumbnail of user erinw56
3 reviews
2 helpful votes
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July 19th, 2017

I'm loyal to their setting spray. Great products, you get what you pay for. I'll continue buying urban decay for years.

Thumbnail of user filmst
1 review
0 helpful votes
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September 10th, 2021

Good web site you have here. It's difficult to
Find quality writing like yours nowadays. I truly appreciate people like you!

Thumbnail of user murieln4
2 reviews
0 helpful votes
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October 7th, 2018

I love the product's they sell her. Always a nice experience and they really help my skin get healthy and clear.

Thumbnail of user averyh25
5 reviews
16 helpful votes
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September 14th, 2017

They have the best products and hard to find products! My girlfriend uses them along with another company and she always gives them rave reviews.

Thumbnail of user ashleycohen613
1 review
0 helpful votes
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August 30th, 2023

I am happy with their service. Thank you for the quick turnaround. Recommend and I will be back for more

Service
Value
Shipping
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Quality
Thumbnail of user alyssam95
2 reviews
1 helpful vote
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July 10th, 2019

When using their products, you're confident that no living thing was harmed. I only trust their products. Simply the best.

Thumbnail of user lessier1
3 reviews
2 helpful votes
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June 3rd, 2019

I have their naked 3 palette! Seriously it's the best palette ever! Great colours, nice structure. I am really impressed!

Thumbnail of user calvinl86
1 review
0 helpful votes
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November 25th, 2021

My cousin is studying in US and somehow I need to discover this brand for her. This is such a good brand for make-up & cosmetics all together.

Thumbnail of user janer320
12 reviews
4 helpful votes
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October 13th, 2020

Urban Decay is cool, fairly youthful, and mostly free of cruelty. With me, the edginess and even the cool eyeshadow names score major points.

Thumbnail of user simoned32
2 reviews
4 helpful votes
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October 16th, 2019

I have bought from Urban decay lots of times. And I love their customer service. Very insightful and helpful

Thumbnail of user yusraz
4 reviews
1 helpful vote
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July 11th, 2020

Good web, im learn about fashion and other in this web good quality products as always with affordable price.

Thumbnail of user paulinap11
16 reviews
53 helpful votes
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August 28th, 2018

Some of their eye shadow colora im not really into. But I have found my favorites over the few months I have been usuing them.

Thumbnail of user ethanc37
4 reviews
4 helpful votes
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December 16th, 2017

They have provided me a great professional service for an affordable price for a nonprofit organization like ours.

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About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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