• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

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Overview

Urban Decay has a rating of 3.8 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and long time. Urban Decay ranks 3rd among Cruelty-Free sites.

  • Service
    22
  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
15
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How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Terrible Customer Service”

L l.
12/7/21

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Reviews (217)

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Reviews that mention popular keywords

customer service (26)
Thumbnail of user abdulh164
1 review
0 helpful votes
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June 6th, 2023

This is great for us and visit my website:https://theassignmentginnie.com/university-assignment-for-short/

Thumbnail of user mudassirs2
3 reviews
9 helpful votes
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February 3rd, 2021

Its a amazing product... I used it and get 100% result. Long lasting resulte... I recammanded to every one to use this product.

Thumbnail of user aikas
2 reviews
1 helpful vote
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May 30th, 2020

I bought thsi set. What I liek most of all is green color. The look is so natural with these pensils. Cool!

Thumbnail of user fatimas26
4 reviews
0 helpful votes
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May 31st, 2019

I Love the Urban Decay Naked Palettes, because it gave me that awesome looks that every women dreams of

Thumbnail of user michaelj602
1 review
0 helpful votes
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May 2nd, 2019

Havinfg fun and i enjoyed alot, Superb amazing, Great loves and huge appplauded their services as well as the env

Thumbnail of user jenniferm437
4 reviews
0 helpful votes
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December 14th, 2017

The quality is good and the naked collegtion is absolutelly amazing. The skmokey pallet is my absolute love

Thumbnail of user drej3
1 review
1 helpful vote
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March 9th, 2021

Well I see it as a good product cool and very good.
My girl really like and she want to buy more...

Products used:
Cosmetics

Service
Value
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Quality
Thumbnail of user monicar481
1 review
0 helpful votes
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February 1st, 2022

Read all... Please be warned don't trust that they care about their customers. I purchased make up gift set that was to include a Naked3 Eyeshadow pallette (value of $54)... thought ok I'll do the gift set to try some of their other products. When I recieved the box the pallette was not in the box but an extra free product (approx $2 value) was making the number count right. I reached out to customer service and explained. The customer service rep said I needed to send pictures. So I did. Heard nothing for 3 weeks. Sent another email. Then I get a response back saying it is out of stock and that they would be refunding my money. 10 days later $14.97 showed up on my account. I would of rather had the option to wait and have them send it when it was back in stock. Not a choice. When this happen I had surgery so was out of com
Commission for week. I sent another email asking to return
Everything because it was not products I was willing to pay the cost of them since the $54 pallette was not part of the package and cause the other item of lesser value cost more. They sent an email on the 60th day and said that I could not return them. I called explained what I had went through... they would not take them back but would honor the Platte price for the money return... great... nope. I would have to pay full price and then send an email requesting them to honor the other price... really why couldn't they honor the price and not go through all of this again to potentially find out they would not honor it. Not doing it don't trust them after what I had to do the last 2 months and it ends like this. Really think before you buy anything from Urban Decay...

Products used:
None

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Thumbnail of user aundrilkc
4 reviews
2 helpful votes
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October 18th, 2021

Desde que comecei a processar seus produtos, mudei literariamente. Uma boa maquiagem faz você se sentir tão poderoso e confiante que tudo se torna possível. Eu realmente gostaria que todos experimentassem esses produtos!

Thumbnail of user arronp12
4 reviews
0 helpful votes
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July 4th, 2022

Gran tienda. Gran selección de productos, precio razonable, personal bien informado. Me sorprendió gratamente el periodo de garantía. Ahora compraré aquí más a menudo.

Thumbnail of user charlesl1387
4 reviews
0 helpful votes
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June 9th, 2022

Das Geschäft hat ein riesiges Sortiment, man kann zu einem guten Preis und mit guter Qualität einkaufen. Mir gefällt auch die Website, es ist sehr bequem, hier einzukaufen.

Thumbnail of user mehmetk27
1 review
0 helpful votes
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December 20th, 2020

Ben istediğim için böyle
Allah belanızi vwrsin nwdwn 100 karakte
Uaz uaz bitmiyoru
Yorumlar serbets olsun bwlki 10 harfa yazaacam

Thumbnail of user helens293
1 review
0 helpful votes
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May 14th, 2019

Utilizo y soy distribuidora de los productos recomiendo al 100%.
Son de muy buena calidad y aparte te ayudan a resaltar lo mejor de ti.

Thumbnail of user olgac43
4 reviews
0 helpful votes
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June 12th, 2019

Estos productos nos ofrecen una alternativa fresca dinámica ideales para nuestro día a día tan agitado

Thumbnail of user markr2703
4 reviews
1 helpful vote
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June 22nd, 2022

Ich habe schon mehrmals bei dieser Seite bestellt und sie haben mich nie enttäuscht, die Lieferung war immer pünktlich und der Kundenservice gut.

Thumbnail of user ojlanm
1 review
0 helpful votes
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February 13th, 2023

انا احب سوي اجع السله في اي مجل تحتجو اتا اجهز
في اي مجل تحجوفي اي مجل بنو اي تعليم في اي مجل انا مستعد

Thumbnail of user aishahi
2 reviews
0 helpful votes
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May 14th, 2019

Saya dah pernah pakai barang bey sangat bagus sebab naked ja muka kita pastu tak de la bertampok2 mcm produk lain... kena cuba taw..

Tip for consumers:
pakai untuknkecantikkan kita semua

Products used:
naked

Service
Value
Shipping
Returns
Quality

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About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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