• Patpat US

Patpat US

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Overview

Patpat US has a rating of 4.8 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat US most frequently mention customer service, and good quality. Patpat US ranks 3rd among Baby Clothes sites.

  • Service
    142
  • Value
    145
  • Shipping
    146
  • Returns
    117
  • Quality
    142
148
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How would you rate Patpat US?
Top Positive Review

“Best place to buy kids clothing!”

Westrich J.
11/2/21

I've ordered from this company 4 times already. One order was for a photo shoot for my kids and I have gotten nothing but compliments on the clothes! Fast shipping, great quality clothes, and all at such an amazing price. I'll be buying so much more in the future!

Top Critical Review

“STAINS”

Lindsey P.
2/4/23

The second time I ordered a new outfit for my daughter they sent me an outfit with BLUE stains all over it... How does a NEW outfit have stains all over it... their chat person didn't even care. Just said they would refund the outfit and no apology. Ridiculous...

Reviews (177)

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customer service (54)
Thumbnail of user dianem1996
Iowa
2 reviews
0 helpful votes
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November 19th, 2021

I'd like to comment on Karen P in customer service on solving the problem I had when my items j had ordered express for a baby shower did not arrive in time and had to find other alternatives. She worked with me and when they finally arrived told me to keep the items and gave me a voucher for further items on them. I fell in love with the items and their quality so I decided to accept their kind offer.

Tip for consumers:
PatPat is very willing to make you a happy customer and their products are high quality.

Products used:
I was awarded all items from PatPat as they were not delivered to me in the time frame that was promised to me after paying express mail. It took 21 mailing days for me to receive my items. I ordered them on Oct 19th and was given a date no later than November 4th and they didn’t arrive until November 14th. They agreed to also give me a voucher for further items for the amount I spent. Their customer service is extremely attentive.

Service
Value
Shipping
Thumbnail of user preityj
GB
1 review
0 helpful votes
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August 25th, 2021

I have always had amazing experience with Patpat. I buy clothes for my little girl and it always fits well. Once i got few clothes which were a bit low quality, but when i spoke to customer care person named Samuel, he instantly refunded the amount to me. I always prefer to shop with Patpat and also refer my friends

Products used:
Shoes, tops, pants

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Value
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Thumbnail of user khrisbelthr
Nicaragua
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Amazing clothing! I just love everything
Designs, all sizes for babies and kids, even adults.
My favorite section of the website is the mom&me. I have a child and I do love to where similar to her. I also love to buy cloth to all my nieces and nephews. For me, this is one of the best -not to say THE BEST - stores online ever

Tip for consumers:
Any, the website is super easy to use.

Products used:
Almost most of the sections are the ones I have bought.

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Value
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Quality
Thumbnail of user elyseh17
Canada
1 review
0 helpful votes
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February 23rd, 2021

I had a voucher to redeem against and order that I had completely forgotten about and that has expired. I reached out to their customer service team and they instantly agreed to have it extended for another couple of months so that I could use it. It would have otherwise been $40 down the drain so I was very happy and thankful that they reinstated it so quickly and easily.

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Thumbnail of user jonic89
Louisiana
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

I love the adorable Christmas onesie I purchased for my granddaughter. Great fit and she was so excited to receive it. Very happy with the updates on my orders through email and in the app along with tracking numbers provided of when my order arrives. Very happy with purchase and made another.

Products used:
Clothing

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Value
Shipping
Quality
Thumbnail of user cynthiag647
Kansas
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

I Love Patpat!
They have Excellent quality and the app is really easy to use
I don't have kids but I love to buy clothes for my nieces and nephews!
Prices are really affordable and fair
I don't have complain about them! I Love Patpat

Tip for consumers:
Know the exact size of you baby!!

Products used:
All of them! My nieces love their clothes!!!

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Thumbnail of user shalinis43
Canada
1 review
0 helpful votes
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March 9th, 2021

I have ordered so many items from Patpat and they all turned t. I would highly recommend this for styling your kids and yourself. The quality is so good and for reasonable price. Their customer service is good and they resolve your issues in a very good way.
Happy to shop with Patpat

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Thumbnail of user zohrab3
Connecticut
1 review
0 helpful votes
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December 10th, 2021

Pat pat has so cute baby clothes and so soft comfortable and and the price is so good you don't have to spend thousands of dollars to but cute clothes and their customers service is best specially their worker named Heinz he is the best

Products used:
Clothes , Socks, hats

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Value
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Thumbnail of user chandanaa1
Texas
2 reviews
2 helpful votes
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June 24th, 2021

I ordered a two dress which one is so beautifully soft and comfortable, comfortable, other is bigger size for me. And I wanted to return the item and contacted the patpat and they took my concern and helped to get my problem resolved... its a great service. Thank you

Products used:
Women Dresses

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Value
Shipping
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Thumbnail of user mayelir
Texas
1 review
0 helpful votes
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March 31st, 2022

It's my third time ordering from PatPat and I couldn't be happier with my purchase! Their clothes are always super cute and very affordable. I've used a lot of their outfits for my daughters photo shoots and we always get compliments of her and her outfits!

Products used:
Shoes, 2 price sets, pijamas, socks.

Service
Value
Shipping
Quality
Thumbnail of user vanessal238
Canada
1 review
0 helpful votes
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May 11th, 2021

I love patpat. I ordered from them 4-5 times and it's always good quality, fast shipping and not expensive! I accidently ordered the same item twice, I contacted then and they answered me within 24h with a solution and refunded me. I'm very happy with them!

Tip for consumers:
Download the app. You save a lot of money with deals and daily check-ins

Products used:
Baby clothes

Service
Value
Shipping
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Thumbnail of user lizm654
Puerto Rico
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

I bought these Halloween outfits for my three month old they are amazing the material and quality are very good and I got so many compliments on my baby and her cute Halloween outfit can't wait to get more

Tip for consumers:
If you’re looking for great quality clothes and cute outfits for your babies patpat is the best site to do so you won’t regret it great value at affordable prices

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user albinak9
Arizona
1 review
0 helpful votes
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May 11th, 2022

Recently ordered here for the first time. Overall loved everything I received, everything looked just like the photos. I ordered a bunch of baby clothes and I'd say 4 out of the 25 items I ordered wasn't really the material I was expecting. I did try to return it and GENALIE was the one who assisted in the return process. He was very helpful and let me know all my options for the return. I do recommend this site as you can find very nice quality items and super cute up to trend clothing for an affordable price

Products used:
All

Service
Value
Shipping
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Quality
Thumbnail of user ashwinik13
Texas
1 review
0 helpful votes
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July 29th, 2021

Both positive and negative experience I had but overall GOOD experience. Lost my package after status said delivered And had to contact Usps for the tracking. I had to open a case under Usps and also continuously was in touch with patpat service team.

They were very quick to give response answered every question and took case seriously with utmost care and started redelivery process. But I again requested for refund as it wasn't already too late dealing with all the processes and I dint want to wait further. PATPat team was very kind enough to acknowledge my request and initiate the refund. Totally satisfied customer service and treated website.

I would totally encourage customers to buy here as they are reliable retailers.

Products used:
Baby items

Service
Value
Shipping
Returns
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Thumbnail of user meraf
Alabama
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

I recently put the incorrect address so my order was returned to the facility but Jonalyn reached out and helped me redirect my order. I am so happy because I was really awaiting the items arrival and now I'll have them.

Tip for consumers:
This site is legit and it has a lot of cute baby clothes.

Products used:
I use every item that I buy from pat pat

Service
Value
Shipping
Quality
Thumbnail of user steffanf1
India
7 reviews
0 helpful votes
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March 25th, 2021

Patpat is best for buying kids clothes. Its collection is excellent with wide variety. Price is affordable. Quality of clothes is great and long lasting. Customer service is nice and helpful. Happy customer.

Thumbnail of user noopura
Canada
1 review
0 helpful votes
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November 9th, 2021

It was great experience to order clothes from pat pat.
There was a issue with our order as few of the items were missing however Romel from their support team escalated the issue further and got us refund for the missing item.
Thank you

Products used:
Baby clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user dayanep
Massachusetts
1 review
0 helpful votes
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November 15th, 2021
Verified purchase

The first time I bought on Patapat I got clothes for my daughter and I have to admit that I was mind blown by the quality along with the great prices. Then I ordered xmas matching pjs for my family and I made a mistake on my order. When I contacted PatPat they were quick to help me solve my issue. So far one one the best quality products and customer service that I have used.

Products used:
Baby clothes and Pajamas

Service
Value
Shipping
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Thumbnail of user laman2
Ohio
1 review
0 helpful votes
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December 9th, 2021

Amazing customer service very understanding, materials were as expected and even better - unfortunately I had a miscarriage before baby tried them but seems to be true to size

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Value
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Thumbnail of user samanthal338
Canada
2 reviews
0 helpful votes
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March 4th, 2021

Super impressed with the quality and selection. Prices are the best part. The App is extremely easy to use and keep track of your orders. I absolutely recommend. Very happy all around.

Tip for consumers:
Excellent quality for the price. Delivery times are worth the wait.

Products used:
Clothes and baby products

Service
Value
Shipping
Quality
Thumbnail of user roseannp21
Philippines
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Thanks patpat team! For being cooperative and nice, they're very accommodating about answering our issues. That's why it's five stars for me. Patpat are the best!

Tip for consumers:
Nothing as of now.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosav58
New York
1 review
0 helpful votes
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April 21st, 2021

In all honestly my order wasn't what I was expecting sizing wise. I contacted Support and Hazel was so kind and efficient to get my issue resolved. Even though my experience with what I wanted wasn't successful Hazel helped me out and solved my issue and now I look forward to shopping at PatPat again.

Tip for consumers:
Depends on what you are going to buy. Clothing is good sizing but bathing suits buy up. Always read reviews.

Products used:
From my first ever purchase a dress and hair accessories for my little one.

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Value
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Thumbnail of user marthar597
Arizona
1 review
0 helpful votes
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June 15th, 2021

I purchased 4 items from this site for my daughter, and I am very surprised at the overall quality of material. Although, 2 of the dresses did run a bit bigger, they're gorgeous for any occasion!

Tip for consumers:
Definitely read if it’s true to size!

Products used:
Dressed

Value
Shipping
Quality
Thumbnail of user gopikas1
Canada
1 review
0 helpful votes
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August 2nd, 2021

Ordered lots of items for my baby and for me always got great products. But in my recent order i got bad stuff for my dresses so I contacted customer support and they helped me right away Associate ROHANIE solve my matter in a very professional way. Thanks

Products used:
Baby clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user saraht1050
Illinois
1 review
0 helpful votes
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September 5th, 2021

I have placed three orders so far, still waiting on the third one. It takes about 2-3wks to get them. The first order was all $4 flash items and this order I just placed was also flash deals and I got 3 items each for my two little boys. I appreciate cheap deals on cute boy clothes. The sizing is a bit off. The 12-18mo overalls I got were also able to be worn my by 4yr old, just a bit short. The 18-24mo two piece sets I got also fit better on my 4yr old and swallowed up my 19mo old when we first got them at the beginning of the summer when he was younger. Now they fit better but I feel like the neck hole will be too small before the shirt actually is.

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