• Patpat US

Patpat US

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Overview

Patpat US has a rating of 4.8 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat US most frequently mention customer service, and good quality. Patpat US ranks 3rd among Baby Clothes sites.

  • Service
    142
  • Value
    145
  • Shipping
    146
  • Returns
    117
  • Quality
    142
148
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How would you rate Patpat US?
Top Positive Review

“Best place to buy kids clothing!”

Westrich J.
11/2/21

I've ordered from this company 4 times already. One order was for a photo shoot for my kids and I have gotten nothing but compliments on the clothes! Fast shipping, great quality clothes, and all at such an amazing price. I'll be buying so much more in the future!

Top Critical Review

“STAINS”

Lindsey P.
2/4/23

The second time I ordered a new outfit for my daughter they sent me an outfit with BLUE stains all over it... How does a NEW outfit have stains all over it... their chat person didn't even care. Just said they would refund the outfit and no apology. Ridiculous...

Reviews (177)

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customer service (54)
Thumbnail of user westrichj
Georgia
1 review
0 helpful votes
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November 2nd, 2021

I've ordered from this company 4 times already. One order was for a photo shoot for my kids and I have gotten nothing but compliments on the clothes! Fast shipping, great quality clothes, and all at such an amazing price. I'll be buying so much more in the future!

Tip for consumers:
Sign in every day for free money towards next purchase!

Products used:
Full outfits, shoes, shirts, pants, dresses, family matching sets

Service
Value
Shipping
Returns
Quality
Thumbnail of user yeseniag50
Rhode Island
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

Great quality clothes, great discounts. Become a member and log in to the app for everyday discounts. I've never encountered any issues with my orders. Since I've ordered in big quantities very recommendable. They ship fast. If your bag comes ripped it's not PatPat it's usually the post office because they throw our bags around that's only if you have a big order like i usually do. But I've had great experiences this is my go to for childrens clothes.

Tip for consumers:
Get the app & create & account they give you points (discounts) for order reviews and you also get to see the order status and tracking number

Products used:
Infant clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user melanief159
California
1 review
0 helpful votes
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April 13th, 2021

I purchased this sleeveless dress for summer. It's a really nice style but unfortunately the XL was too small in the top part. Customer service was fantastic and helped me with that. This fit is more of a T-shirt dress. They have a great selection of dresses to choose from so I highly recommend.

Tip for consumers:
If it runs big or runs small.

Products used:
I ordered a more loose dress and some dresses for my daughter that fit better. All of the styles are nice.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karisam6
Nevada
1 review
0 helpful votes
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March 22nd, 2021

PatPat has cute, affordable clothes! You have to check reviews for correct sizing, but if you're willing to make the effort, it's a great site to get cheap maternity and nursing clothes from, especially when they have sales!

Products used:
Maternity & nursing shirts, dresses, & pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleys1124
South Carolina
1 review
0 helpful votes
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July 21st, 2021

I absolutely love the quality of the clothing items. The site always has these "Flash Deals" where you can grab items for nearly nothing. They also sell matching outfits, which I personally adore! I will definitely be ordering some for my daughter and myself! When I had a problem with my order *Which was my fault, not PATPAT's* the customer service team were swift and prompt and respectable to help me resolve my issue!

Tip for consumers:
To clarify, there is Free Shipping on your first orders, as well as promo codes you can find online to use for your orders as well. Plus if you order a certain monetary value your shipping is free.

Products used:
Matching Bathing Suits.

Service
Value
Shipping
Quality
Thumbnail of user dhanalakshmia1
California
1 review
0 helpful votes
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April 23rd, 2021

True to my words, you won't regret shopping from PatPat. Worth your every penny and you will be amazed with the quality of the dresses like I did. I never seen/bought any dresses with such a quality for an affordable price. And the customer services are also unbelievably amazing. I got help from JAMES, member of customer support team. He resolved my problem as quick as possible. Appreciate everything in PatPat.

Tip for consumers:
If you haven’t done any shopping from PatPat, don’t wait. Just do the shopping RIGHT NOW. You will enjoy the products you receive as much as I did.

Products used:
Shoes, Dresses and Baby Shower Mug

Service
Value
Shipping
Returns
Quality
Thumbnail of user luizap4
Utah
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

I'm expecting a little girl and wanted to buy matching outfits for me and her. All other websites had either awful clothes or extremely expensive outfits. PatPat showed up and WOW Beautiful garments, quality fabrics, exactly as pictured. Price is UNBEATABLE! I couldn't be more happy about my purchases and will do often.

Tip for consumers:
Look for coupons and sales to maximize discounts!

Products used:
All the clothes purchased (dresses, t shirts, onesies)

Thumbnail of user alexandras287
Indiana
1 review
0 helpful votes
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November 25th, 2021

My experience at Patpat has been excellent. I buy clothes for my child and they are beautiful and of excellent quality. On the other hand, the agents of the Help Center, especially MARY, have always answered my questions in an efficient and cordial way. I highly recommend buying from this store.

Products used:
Shirt, jacket and in general, clothing for male children

Service
Value
Shipping
Returns
Quality
Thumbnail of user salenaw5
South Carolina
1 review
0 helpful votes
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December 7th, 2021
Verified purchase

Hey everyone! I love a good quality company I can standby behind. So we decided to go with patpat for our matching pjs this year and they did not disappoint. Shipping was fast and I loved that all the sizes to choose from were on the same page so there was no searching for them like I've had to do on other sites. Anywho enjoy these pics of my family in our apparel. Did I mention they are true to size and the customer service has been amazing. I've ordered other outfits for my daughter for Christmas so come back and check out my reviews then! Ciao

Thumbnail of user ering301
Montana
1 review
0 helpful votes
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November 9th, 2021

PatPat offers a large selection of items. I love when they allowed extreme discounts on items. Where the item may only be a few cents! I have personally enjoyed the women's maternity and nursing section. My favorite are the nursing sweatshirts with zippers. As well as many baby items! Customer service has been very efficient and helpful. The one representative I worked with was Elaine. And She was prompt at returning me emails and outlined clear instructions for my refund.

Tip for consumers:
Watch for the super awesome discounts when you first sign up.

Products used:
Maternity/ Nuraing clothing and infant clothing in multiple sizes!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laineyb5
Pennsylvania
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

Great quality clothing and you can't beat the prices! Shipping was good and they keep you updated with shipping as well so you know when you can expect your order. There are always sales which is amazing and the clothes fit true to size

Tip for consumers:
Download the app

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellel337
Pennsylvania
1 review
0 helpful votes
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July 9th, 2021

Customer service is incredible and very helpful they were fast to address my issue (sizing.) My only complaint would be that the family outfits and swimsuits don't come in bigger sizes for women. Be sure to order up at least 1 or 2 sizes.

Tip for consumers:
Order up at least a size or 2

Products used:
Swimsuits and dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronikah8
Canada
1 review
2 helpful votes
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June 18th, 2021

Cheap, good quality, fast delivery (deffinitely improved from last year) and I needed to contact customer service which I expected no answer whatsoever, but hey, they responded like within a day and they were very easy to deal with.

Products used:
Pyjamas, jacket, shoes, socks, hairband, thighs, onesies

Service
Value
Shipping
Quality
Thumbnail of user hayleye15
Canada
1 review
0 helpful votes
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January 16th, 2022

I'm so glad we found PatPat. From the time my girl was a newborn to her now being 1 I've never found such amazing clothes for such awesome prices. I've never once had an issue, not even a little issue! We always get compliments, always send people to buy from here and we always always love every single thing we purchase.

Tip for consumers:
We’ve loved everything we’ve ever purchased

Products used:
Clothing and shoes

Service
Value
Shipping
Quality
Thumbnail of user gregw837
Minnesota
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

I ordered a jacket for my grandson and when it arrived, I discovered that the sizes run small. I contacted PatPat customer service about making an exchange and was able to quickly resolve the issue to the satisfaction of both parties. The courtesy and respect I was shown by the customer service team was world class. I would highly recommend PatPat to anyone who has young children.

Tip for consumers:
The clothing sizes run small.

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user kc609
New Jersey
1 review
0 helpful votes
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December 10th, 2021

Patpat has one of the best online collections for kids apparel.
And at the same time customer service is reachable very easily, recently I had an encounter with one of the member MARY she was very fast and polite in giving answers. I would recommend this site definitely.

Products used:
Kids clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user zuleikah1
Arizona
1 review
0 helpful votes
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September 17th, 2021

I'm so happy with pat pat. I've ordered a few times now and have never been disappointed. The items are one of a kind and we get so many compliments! The only place for my kids fashions. So affordable.

Thumbnail of user kellym1164
Indiana
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

I can't say how much I am in LOVE with this store! Boutique clothing at a fraction of the cost! Fantastic quality and AMAZING deals! I've downloaded the app and shop just about everyday building my cart to buy every 2-3 weeks a girl can never have enough outfits right?

Tip for consumers:
Get the app!! So much easier than website shopping, in my Opinion

Products used:
Shoes, socks, leggings, tight, onsies, pants, jumpers, bows, headbands, hats, jackets

Service
Value
Shipping
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Quality
Thumbnail of user jamilas13
Jamaica
1 review
0 helpful votes
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May 6th, 2021

I have had positive experiences with this company, and have had nice clothes sent. The sizes are sometimes way bigger than expected but it still works out for me because I don't purchase for direct wear all the time.

Service
Value
Shipping
Quality
Thumbnail of user sitavh
Austria
2 reviews
0 helpful votes
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June 16th, 2021
Verified purchase

Hey, it's just amazing best price and perfect quality. They are so comfortable my baby was so happy to wear it. Also the size was was exactly for my daughter and I received just in one week. I can't wait to try it again thanks Patpat.

Tip for consumers:
The size

Products used:
Belts

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindseyp212
Iowa
1 review
0 helpful votes
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February 4th, 2023

The second time I ordered a new outfit for my daughter they sent me an outfit with BLUE stains all over it... How does a NEW outfit have stains all over it... their chat person didn't even care. Just said they would refund the outfit and no apology. Ridiculous...

Thumbnail of user saran477
Canada
1 review
1 helpful vote
  • Send Message
May 8th, 2023
Verified purchase

Just stay away from this app. It says free return but when you want to request a return you have to spend a long time to connect to an agent. Ask you lotf of questions about why do you want to return. For acceptance reasons like incorrect size or different than picture, they will respond you very impolite that you are lying! Then after taking your time, just say ok you can return but you have to pay for shipping! Which it costs to me $30 for an order that it was only two pieces! Sooo expensive items and very low in quality. If you order from this app you lose money and the free return is fake

Thumbnail of user nehap79
New Jersey
1 review
1 helpful vote
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August 30th, 2022

I purchased clothes from patpat and make account on patpat. I reached Lv3 level as they mentioned members can get extra benefits. But unfortunately they doesn't support for customers and manipulating their own policy. I was on Lv3 level and can get free bday gift for my kid. But surprisingly they are not gave me any notifications on my kid bday as I put all deatil on patpat profile. When I asked their team for customer benefit they refused to give me. Now onwards I will never buy any products from patpat. Because it's high price, high shipping charges and small clothes size.

Tip for consumers:
Never purchased from patpat

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user tw773
Illinois
1 review
1 helpful vote
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January 19th, 2023

I ordered something for my daughter in June 2022 and never received it. They refused to send me back my money. It's now been 6 months later. Don't purchase from them.

Products used:
Never received the shipment and they will not refund me either. Keep getting the round arounds.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debk155
Michigan
2 reviews
1 helpful vote
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December 27th, 2021
Verified purchase

In late October I ordered over $130. In merchandise from Pat Pat and have yet to receive this order. Their site shows it delivered on November 29 however it was not delivered to me. I contacted the company and they stated I had to. Contact the transport company which I did. Transport company stated Pat Pat must file. A claim so once again I contacted Pat Pat
On or near the 15th of December I was informed they were escalating to higher up. I have heard nothing from them since this contact but have sent emails to them that have gone unresponsive to.
I am not at all happy with this. In addition to this situation I ordered items from their clearance. They do advertise clearance is a final sale however this policy should not apply to defective merchandise or merchandise that isn't as described or sized differently than their size chart represents. I received poor quality (seconds at best)items. One item was a black jacket with yellow zipper which should zip straight up the center but clearly is off center at an angle. A couple others were made much smaller than the sizing provided by PatPat. Pat Pat initially stated "final sale" until I suggested that final sale is for as advertised or described AND that we are protected by the FTC and Consumer Protection Agency. My items were not refunded or replaced but they offered a credit off a new order. The credit is only acceptable should I reorder and am waiting on resolution of the order charged $130. But not received before any further purchases are considered. I will not let this slide. The seem to be concerned about reviews here and in past offered a discount for posting a review. I will always post truthful expierences.

Tip for consumers:
Use caution and pay with a card that can be disputed

Products used:
This order has not been received. Previous orders had some nice merchandise as well as some poorly constructed items and other issues.

Service
Value
Shipping

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