USAbox

Only use them once or twice a month but no problems after couple of years. I've had problems with sellers getting orders wrong - a risk you take ordering internationally (nothing to do with usabox just something to consider)

USA Box is the most efficient and trustworthy mail forwarder company that I have worked with. My packages are prepared and shipped quickly. I get good value for money. I am totally pleased with this service.

I've had 224 deliveries in the last 12 years, and they all went well. The only problems I've had are with DHL, and I no longer ask to use them, so that's not the fault of usabox. You can check the box for FedEx, and they've been great.

I think the comments below are unfair to this company. Nothng was ever lost, and I was never overcharged. On the other hand, DHL employees here in Colombia do not understand their own policies, and sometimes sit on a package without knowing it.

I was going to sign up for this service, but glad I read all of the comments since I do want some that communicates well, provides good customer service and is reliable. Also, I will never use DHL again, I find that their fees are very high from previous experience. So if this company uses DHL, that alone is a major deterrent for me...

Does anyone know of a good reliable, and trustworthy sky box to use for shipping small items with good fees, and good communication services?

There is the possibility to collect packages for 6 months! They always make one big package. This is always ready to be shipped within 1 day! These -re-packed- packages are really much cheaper than sending all packages without USAbox. This fee for me is only US$ 10,00 /month. The payment histories are always correct

Please please I wish I had done more research on this company, in simple terms they are thieves, this s scam site, please do not use them. The come across as all legit until they have your items, thn they begin to show how much they will scam and steal from you. Anyone out there who can spread the word do so, USABOX.com are a scam. Do Not Use them.

Started using USAbox in 2002 and they've continued to be a fast and reliable service all that time. The repacking service always saves me money and the option of choosing from multiple carriers is helpful.

Wow, there's a lot of unhappy people here. Let me tell you my latest experience.

I have a Platinum subscription ($10/mo), which gives me a better rate on shipments. Still, on my last shipment, the usabox packers saved me almost 50% of the initially estimated price, by repacking everything to save on space.

So far, the support at usabox has been responsive when I had issues, like when a duplicate package appeared in my Inbox.

A word on volumetric weight (an issue for some): carriers measure a package's "weight" by taking either the real weight or using the sum of dimensions, whichever is bigger. Thus, several individually packed shipments will always be more expensive (due to padding) than a single repacked shipment.

The 4 stars rating is because there is room for improvement. Keep up the good work, guys!

I have been using USAbox to receive all my mail while I am living overseas. I have found them to be reliable. The service is easy to use. Much of the mail I receive I simply discard. I have had them repackage and ship international without incident.
My only disappointment is the concept of "volume weight" which is based on the dimensions of the item, regardless of actual weight. That makes many things (especially light but bulky things) very expensive to ship internationally. I realize that is not USAbox's policy, that's the way it works when shipping internationally.

I have been with USAbox for 6 years. I have no problem with their services. I use the box to collect my mails and send them to me once a few months. I pay a monthly fee and I find that money well spent.

The service is easy to use. Much of the mail I receive I simply discard. I have had them repackage and ship international without incident.
My only disappointment is the concept of "volume weight" which is based on the dimensions of the item, regardless of actual weight. That makes many things (especially light but bulky things) very expensive to ship internationally.

I'm very satisfied with USAbox.com! I live in Europe and want to buy -jewelry- from different companies in the USA. There is the possibility to collect packages for 6 months! They they always make one big package. This is always ready to be shipped within 1 day! These -re-packed- packages are really much more cheaper than sending all packages without USAbox. This fee for me is only US$ 10,00 /month. The payment histories are always correct! You can ask questions through E-Mails and you recive their answers on the same day or next day! As I've mentioned before - I live in Europe Austria and I give 5 STARS for this USABOX COMPANY! Barbara

I had a platinum suscription for several years with them until they received the wrong package from the vendor and forwarded said package overseas. They admitted they comitted a mistake but refused to collect the package from my premises and left me with all the return expenses. Lesson learned! Users BEWARE!

This company is the biggest CON. I am very disappointed. They charged for posting my shoes. They told me the total weight was 7 lbs but when I checked the DHL airway bill it had 3 lbs. So USABOX charged me almost 3 times the normal DHL charge.

DO NOT USE THIS COMPANY
I view this company as a CON. I had a small item delivered to them, roughly the size of a DVD weighing 0.3kg. The value of the item was $30. They wanted to charge me $55 for delivery to New Zealand (this fee is more than 3 times what I have paid in the past through direct delivery). I asked them to discard the item because the shipping fee was too high They responded that they do not offer a discard service unless I upgraded to their platinum service (costing $10). Platinum apparently offers discounted delivery but the prices came up exactly the same. So I ended up paying $10 to have my package thrown away because they are a rip-off. DO NOT USE THIS COMPANY

I spent time and effort opening an account for a client. Had to badger her to sign forms and check her credit card to verify identity. She's a busy lady. Finally account is opened and I have two letters sent: from the IRS and from Delaware Dept of State. They arrive. I finally change the email to hers and give her the account so she can do have her letters sent to her. But then, I notice that the email is saved with spaces. I write to them about fixing those spaces and they write back. "Your account has been closed" no warning. I ask them wtf and they say I never sent the documents. What?! I had already been receiving mail. Of course I sent the docs. Her name was on the account. I have the emails to prove it! What did they do as a result? Did they ask if I wanted my mail forwarded to me? No! They sent the mail back to the IRS and Delaware. How unprofessional can you possibly be? A waste of time and effort. Be careful, they can screw with you very easily. Esp if you have a glitch on their system. Incompetent!

We lived in Italy for over a year and needed to receive items from the US that were too expensive in italy due to the high exchange rates. Mostly electronic gadgets for friends and family. I tried a cheaper service and got burned by a lot of hidden fees and lack of service. After making a few mistakes we found usabox, I like them because they offer all the services of the largest company but small enough to be able to handle your request in a timely manner.

The most valuable lesson we learned about forwarding companies advertising cheaper rates aren't better and most of the time end up costing much more than the larger services. Shipito was a disaster, they were slow to reply and would not repackage tiny items that had arrived from Amazon in huuuuuge boxes! Was cheaper to abandon the items that ship to us.

USABox will hold all your packages until they all arrive, then you can tell them to package them all together (free) and even tell them which carrier to use if you have a preference.

I didn't give them 5 stars only because they don't have online chat, otherwise, wouldn't use anyone else!

I agree with all the negative comments regarding this fraudulent, scamming website usabox.com. I personally had international proxy agents before and never had any problems with them. Now I'm from the US and I simply found what I thought was the "cheapest" forwarding service, domestically. It turns out they overpriced 10xs the shipping quote due to "dimensions" and not by weight. We are both in the east coast, why would you charge 10xs the shipping price?!? Then they wanted to get photo identification. Are you kidding me?!? They said it was random, but yeah right, someone had the same prob with them from ripoffreports. No way would I send them my driver's license or any other personal info. Also check the BBB, they have had several complaints. Then they attempted to CHARGE my credit card to "upgrade to a platinum plan." Well thank god I was smart enough and had a prepaid visa card on file with less than a $1 balance :). So stay away from this "company," as they will steal your packages and close your account with no warning. I'm glad I only had 1 pkg sent to them and it wasn't a valuable item :)

Usabox is very professional and prompt, i will be a happy customer for ever, and will also spread the word...

Great Service. Good Value! Best around and i have used many mail forwarding companies. Always ready to help.

In almost 18 years working with them, they have never made a mistake. Nothing has been lost. Everything delivered on time.

I just used usabox service and i got really frustrated with their service.

The communication is really slow, i was hoping to get a US style customer service, and they don't even answered all my questions.

When i am on US i normally use USPS to send items overseas, and for a item like a jean or shirt i spend max $ 40. I decided to used usabox because their fees seemed competitive, but their fee calculator is not updated and they give you other fees when you use the service.

I used the US address they gave me, for two packages, both were clothes, first i got a fee price of $145.2, that was too much to me, so i picked their option of repacking, and i asked real nice to use a small box, so i don't get charged too much. But the discount was not really much, my final total was $107.82.

I still think it was acceptable, given that both items would cost me $80 in USPS, any discount is good right?.

But the supprise comes when the package arrived, DHL contacted me, and told me i owe them $90 for taxes and a fee for paper work. So i freak out, first they never asked me to use DHL, and they never mention that DHL will charge that paper work fee.

So take care with this company, they seem to have some agreement with DHL so they can screw people out with those additional fees.

They are not helpful when asking questions, if you ask them for something to do, they don't even say "Hey we were able to use the smallest box, we did it for you", nothing, Also take care of what they say in their webpage, because normally that is not updated.

I was thinking in buying a plan with them, but given how they treat customers i will just put that website on my ban list.

Thanks.

I am very satisfied with USABOX It is the most trustful and reliable forwarding company I have been costumer of several companies of the kind and this is the cheapest with the best service by far